Thread: Having trouble resetting my FFXIV password need help

Having trouble resetting my FFXIV password need help

  1. #1
    Join Date
    Jun 2017
    Posts
    2

    Having trouble resetting my FFXIV password need help

    I am trying to reset my password from my original FFXIV 1.0 account, but everytime, it says my birthdate I entered is wrong. I have the correct email address, security question is right, but its saying the birthdate I enter is wrong. Any way to reset my password?

    (I tried to post this topic already but it didn't seem to post)

  2. #2
    Join Date
    Jun 2017
    Posts
    3
    Having the exact same problem, unfortunately customer service more or less refused to help me over email even though they could have helped me easily over an email. I've been contacting them over the last 7 days with no help from their side and only being directed to a phone number most say it not cheap to call.