Thread: FFXIV: Purchasing Problems

FFXIV: Purchasing Problems

  1. #51

    Originally Posted by Blaine1979


    Same thing for me, checked spam folder, no confirmation. Finally found out how to contact Square-Enix Support and they tell me to go to www.digitalriver.com to check my order, as they don't handle these issues. Went there, no order found. For something that should be so simple, I am really dissapointed.


    Yup. I finally got a reply to the email I sent them on Friday and they also told me to go to digital river. Well, digital river says they have a record of something I bought from nvidia (3DTV play license), but no square enix purchases, talk to Square.


    When will these companies stop contracting out important services like this, and pointing the finger at the contractor (who can just as easily point the finger back) when things go wrong? Also, why didn't they just use Steam? FAIL. This is not the squenix that produced FFVII to begin with, just a bloated zombie of a corporation that keeps milking its legacy.

  2. #52

    For those it may concern:


    I recieved an email from DR, stating that many of the debit cards provided throughout the US is not being accepted for some reason. There was no farther explaination to this; just placed as a statement. Lucky for me I have several actual credit cards. I signed like I have always and placed the order with a debit card- NO DICE, same problem, directly after that I placed it with a credit card, in this case it was a Visa, same as my debit card........ WORKED. So if you are not getting anything after the "purchase" that is the problem. I live in the states, so it does work for america now. OOOOOO also I had to turn off my VPN, for some reason it gave me an out of area code error when I ran the order. I guess it can read where the order is being placed from. I am not sure if that is even legal but what ever I got it working. You will get a screen showing all the info directly after a successful purchase. It will have the activator code (unlock)and the serial under a green download button. You should see a exact charge of $10.64 if you live in the states. It will be a charge from " DRI*Square Enix.com" if you don't see that then you need a different payment method. Goodluck all and thanks for any input on this matter.

  3. #53

    IF sold in steam there would be these problems

  4. #54

    Can't Even PAY For The Game Without Errors!

    I've tried at least two times a day over the past two weeks to pay for this game. Everytime, the website fouls up and notifies me that there's been a payment error. I am 100% certain there's nothing wrong with my card, but still, I continue to get this error.

    To make matters worse, I attempt to contact Square-Enix's customer service about this, and they totally blow me off and tell me to visit another virtually unrelated website.

  5. #55
    Hi,

    I am trying to re-order the Final fantasy XIV collector Edition PC (69.99$) and everytime I try to order it I get Payment authorization FAILED.

    I have try 2 other credit card (and I assure you I have fund) and it still won't work.

    I double check all my info and they are all good.

    Anyone can help me fix it?

    Thanks!

  6. #56

    I made a Pre-order to but i dont get any response, Now i don´t know if make another one or just wait untill tomorrow, I dont want a double order.


    I think pre-order server is overloading with request by now.

  7. #57

    I had a black screen, but if you highlight it, you should see the word payment autorization failled.

  8. #58

    Girlfriend and I are having the same problem.


    The store processes everything just fine up until the last step, comes up with payment authorization failed.

    Tried 3 different cards, on both of our accounts, and had no success. (Yes, all the cards we used had sufficient money in them for the preorders.)

    Not sure if there's a work-around to it, or if one's even possible, might just need to wait? Any others having this problem?


    Any info from the Square-Enix folks on this would be great too, thanks!

  9. #59
    <table class="mb_thread_posts_table" id="mb_thread_posts_table" cellspacing="0">
    <tbody id="mb_thread_posts_table_tbody">
    <tr class="onePostCreatorsTierBody onePostCreatorsTier-1 userIsPostOwner">
    <td class="mb_t_p_t_poster">





    </td>
    <td class="mb_t_p_t_post">
    Hi,
    I am trying to re-order the Final fantasy XIV collector Edition PC (69.99$) and everytime I try to order it I get Payment authorization FAILED.

    I have try 2 other credit card (and I assure you I have fund) and it still won't work.

    I double check all my info and they are all good.

    When I click for the last step, I get a black screen, but when i highlight it, it say Payment authorization FAILED.

    Anyone can help me fix it?

    I also post it on the technical support but just in case, i'll post it also here.
    na.square-enix.com/go/thread/view/139347...

    Thanks!
    </td>
    </tr>
    </tbody>
    </table>

  10. #60
    Join Date
    Mar 2008
    Location
    The Lifestream
    Posts
    15,195

    [Digital River Customer Service]


    CustomerServices@digitalriver.com


    1-800-598-7450

  11. #61
    Join Date
    Mar 2008
    Location
    The Lifestream
    Posts
    15,195

    [Digital River Customer Service]


    CustomerServices@digitalriver.com


    1-800-598-7450

  12. #62

    I had the same issue as well. I ended up contacting Digital River customer service. They told me that they would send up the order to their accounting department to process. A couple hours later I get an email with the following message...


    Thank you for your interest in Square-Enix, Inc.. Per your request, we have reviewed your order. Unfortunately, we cannot complete your order at this time. If you are still interested in purchasing the product(s), please place a new order using a non-credit card payment method.





    Any ideas? I really want my physical copy of FFXIVARR collectors edition =/ might have to wait for another retailer...




  13. #63

    FFXIV: ARR Purchase Questions and Issues

    General questions about ordering Final Fantasy XIV: A Realm Reborn go here. However, should you ever run into any issues with your purchase or copy of the game, then make sure to contact customer service since our staff may not have the opportunity to check this thread.

    Edited by Grimoire.



    Just a bit confused on how those of us who are preordering for the PS3 are supposed to get early access. If I preorder right now I don't get the disc until the release date, right? Well then how do I access the early access? And to give you a bit of background I haven't played a MMORPG on a cconsole since Final Fantasy 11, and I picked that up at gamestop. No preorder involved. Thank you!
    Last edited by Grimoire; 7th Oct 2013 at 10:52.

  14. #64
    could someone please explain me how can I pre order Final fantasy XIV arr in mexico because I dont know in the part of estimated shipping, I dont know if I have to put my country and then UPS International as package service.

  15. #65

    Any solution to that yet? i'm having same difficulty with the transaction.... called the support at Digital River kind of no help ask for my order number which there's no order number provided during the transaction. Then he said it might be my credit card's side. Then I called my credit card they said they have allowed access and then I go back tried with different credit card same black screen with hiden Payment Authorization Failed in the middle of the screen....First time having difficulty with such transaction with Square-Enix. I guess I'll wait till they release collection edition at Amazon.

  16. #66

    Would love to know if you get a response to this. The FAQ provided doesn't seem to cover that and I too I'm curious how the PS3 will get it with the disc most likely arriving to our homes after the release date.

  17. #67

    I'm in Canada and I'm having the same issue. I've tried debit card, credit card and always get the Payment Authorization Failed. Called my bank who also does the credit card, says it's up to the merchant to approve it.


    I've emailed support and called them. The email asked me to empty my cart and try it again, ensuring all the information is correct. So I did that, same result. When I called digital river they told me to be patient and they'd get back to me via email within 3 business days on what the issue is. I got an email from them yesterday with this -amazing- response:


    Dear XXXXXXXXX,



    Thank you for your interest in Square-Enix, Inc.. Per your request, we have reviewed your order. Unfortunately, we cannot complete your order at this time. If you are still interested in purchasing the product(s), please place a new order using a non-credit card payment method.

    Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.






    Fantastic! Let me go order it with another payment method. Oh wait... Come on guys. Help us out already. This makes me incredibly sad and frustrated.

  18. #68

    If I get a response I'll post it on here for you Khallell. I just wish people in the forums knew more about it, especially those running the forums. I posted this In General, thinking this would belong there, only to be told to post here. Then when I post here I get waved on to Customer Service. Best part is Customeer Service doesn't respond to emails during weekend. lol You'd think SOMEONE would know the answer. I'f like to think there are quite a few off us PS3 users out there, why haven't we ben told as much as th PC users?

  19. #69
    Join Date
    Mar 2008
    Location
    The Lifestream
    Posts
    15,195

    Neither the site staff nor Digital River usually have much time replying to this kind of questions here in the forum, so if you are looking for a swift answer from the people in charge I would recommend you to submit your questions to them directly:


    [Digital River Customer Service] CustomerServices@digitalriver.com


    1-800-598-7450

  20. #70
    Join Date
    Mar 2008
    Location
    The Lifestream
    Posts
    15,195

    na.square-enix.com/go/thread/view/139235...


    Originally Posted by Housam


    SE will send you code for a digital download later on before the early access starts. I was wondering about the same thing from before.


  21. #71

    So if I order the PS3 version from GameStop today how will SE know I have my copy? I assume I just register it on here correct?

  22. #72
    Originally Posted by SpaceWolf Bob
    ust a bit confused on how those of us who are preordering for the PS3 are supposed to get early access. If I preorder right now I don't get the disc until the release date, right? Well then how do I access the early access? And to give you a bit of background I haven't played a MMORPG on a cconsole since Final Fantasy 11, and I picked that up at gamestop. No preorder involved. Thank you!
    I`m also not very clear about that ,but it seems that they will send you the disc( or the CE) from 8/1, not the release date, and then after you install the game, and a few days before the 8/27(release date), so you can access the game before others.

  23. #73

    If that is the case Cheng, what about those who pre-order from Amazon or GameStop? Gamestop wouldn't give you your disc before the day of release. Would you still get a code from SE when you register the game that lets you get early access? So confusing lol

  24. #74

    Been on hold for 10 minutes now with Digital River, Gravity. Before she put me on hold the Indian lady told me she"Had no idea how to help, they just don't hae those dteails."


    -Face Palm-

  25. #75
    Join Date
    Mar 2008
    Location
    The Lifestream
    Posts
    15,195

    Have you contacted [FINAL FANTASY XIV: A Realm Reborn Customer Service] support.na.square-enix.com/contacttop.ph... ?


    Providing you with these links is the only thing I can do at the moment. See: [Introduction of your Forum Mythril Users]


    Originally Posted by Gravity


    This is the job of a [Mythril User]:


    "Mythril users are here to help everyone discuss your favorite games, answer questions, direct topics to the most correct forums, and otherwise to just help out!"


    We are not [Admins] or [Moderators] but very much like ordinary users. Keep this in mind when contacting us or asking us for help.


Page 3 of 31 First First 123456713 ... Last

Tags for this Thread