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Thread: FFXIV: Login Issues

FFXIV: Login Issues

  1. #26

    Yeah support hasn't gotten back to me.. Anyone else gotten help?

  2. #27
    Join Date
    Apr 2014
    Posts
    104

    Did you delete your cookies and restart the browser?




  3. #28

    Because this will affect logging into the game...

  4. #29
    Join Date
    Apr 2014
    Posts
    104

    OP said: "I tried logging in to the site to access forums and what not but it says my password is incorrect"


    I assume he was talking about the FFXIV Forums, the game has its own website and forums, not connected to this website here.
    If you can not logging in to a website, first thing you want to do is deleting your cookies.


  5. #30

    can't log in to square enix account no matter what i do

    I'm having problems logging into mySquare Enix account after activating the beta. When I tried to get into the private forums for FF ARR is when it all messed up. Now I can't log into any Square Enix account. I even made a new account and it will say ID or Password is incorrect. I've changed the main account password around 20 times already and it still happens. I'm sure that it's the correct email because otherwise it wouldn't have sent a reset to me. I'm getting real frustrated at this

  6. #31
    Join Date
    Mar 2008
    Location
    The Lifestream
    Posts
    15,195

    This issue does not belong in the [General Discussion] forum but in the [Technical Support Discussion] forum. Submit a report of your problem to [SQUARE ENIX Account Customer Service] support.na.square-enix.com/contacttop.ph...

  7. #32
    I'm having problems logging into mySquare Enix account after activating the beta. When I tried to get into the private forums for FF ARR is when it all messed up. Now I can't log into any Square Enix account. I even made a new account and it will say ID or Password is incorrect. I've changed the main account password around 20 times already and it still happens. I'm sure that it's the correct email because otherwise it wouldn't have sent a reset to me. I'm getting real frustrated at this

  8. #33

    Same thing here. I'm trying to log in to registrate my beta code and it says that the ID or password is wrong, I don't know what to do.

  9. #34
    Join Date
    Mar 2008
    Location
    The Lifestream
    Posts
    15,195

    Submit a report of your problem to [SQUARE ENIX Account Customer Service] support.na.square-enix.com/contacttop.ph...

  10. #35
    Originally Posted by Gravity
    Submit a report of your problem to [SQUARE ENIX Account Customer Service] support.na.square-enix.com/contacttop.ph...
    I've done that already just waiting to see anyone else has the problem and found a fix

  11. #36

    Yeah same thing, I never even made it to the forums :/ I registred my beta key a few days ago, tried to login to the forums today and I get the user/pass invalid message. Which I know it isn't invalid.. I have submitted a ticket, but based on when I've sent my tickets in the past and considering the unknown volume on this issue who knows when it will be fixed..

  12. #37

    Sorry for the caps in the title.. no control on that for some reason. Anyways new to member site but have had a squeenix acct for awhiile. Wouldnt let me log in here so had to register . Wont let me sign in to post on ffxiv forums? I assume its because I dont have ffxiv? So that leaves me stuck to post here. I had played ffxi from 2004-2011. And seeing as ffxiv is being rebooted wondering what the average pc specs other players have espicially cpu/gpu combos. Any insights would be appreciated as I plan on building another new pc.

  13. #38

    I am also having the same problem as well. Just sent a ticket out.





    *update* I got in, nevermind lol, Just had to request a new ip. That did the trick.




  14. #39

    I am having the same issue, I have sent several tickets and the service support isn't very helpful at all.

  15. #40

    I'm having the same issue today, I've had a square enix account since March (I'm talking about the secure.square-enix.com/account/app) got my beta access in the mail other day, registered it today, I was even able to access my account management and select services etc and I even saw FFXIV there when i clicked on it but it said something like cannot register code or something but i figured thats because it is the beta version and not retail so there isnt a "real" code to it.





    in anycase, after that i logged out, went back to the page directed by the beta email, clicked on the section to access the forum so i could download the beta, NOPE, since I clicked that ish it kept saying my ID or Password is incorrect. And since then I haven't been able to log in ever, I've changed my password multiple times, answered security question multiple times, i cleared my cookies and used different browsers....





    Tell me why, about 2 hrs after I gave up, I get an email from autoinfo_us telling me that my acount has been restricted for suspicious activity? click link to change password, so i do...i try to log back in...NOPE lol





    I've submitted a ticket but this is truly bizzare i've never encountered such a problem before for beta

  16. #41

    i also cannot login to my square enix account management after registering my beta key, it keep saying incorrect password.

  17. #42

    Originally Posted by locvanto


    i also cannot login to my square enix account management after registering my beta key, it keep saying incorrect password.


    i can help you there.for some reason lodestone isnt connected to your id.i clicked on ff14 here on the square enix site and registered a new name.somehow linking my account that was already registered on the squeenix accont mgt site.lodestone is the problem.it doesnt like your email id you need your nickname you choose.





    whatever,i got to that point and now i have another glitch standing in my way.something about having to jump through more hoops and clearing some cookies and another step im unable to see because the beta forums are borked for me somehow.kicking me to the lodestone screen to relogin.





    had to quit ff11 cuz of stupidity of security overprotection.they say they learned thier lesson...perhpas they havent.

  18. #43

    ok this seem to fix my issue (relating to FFXIV beta)





    I logged into my account using a completely different computer off a completely different network (at college) and i was able to log in to account management, even access the beta section.





    I came home, and my log in was successful again, so I think try that if customer service hasn't gotten back to you yet.

  19. #44

    no they got back to me,closed the ticket.





    i had to clear cookies,then disable my firewall and antivirus...i didnt dl the beta.even with a second invite last weekend.








    im not really sure whats up with square/enix atm.im not sure if its a cuturial misunderstanding or ignorance of how things work.this isnt my first bets,i was in ffx1 beta,as well as many others .didnt have any problems like this.





    i hate to say it,since there seems to be a mistunderstanding or failure to communicate...I DONT DISABLE MY ANTIVIRUS EVER !the site doesnt have certification from what i can see,if its not loading...its you not me.so suffice to say,perhaps i should sell the ps3 i bought to play ffxiv.seems such a waste ,as well as the computer i built special just to play that buggy year long beta.i dunno,squeenix keeps saying we get it,please buy our stuff,we love our customers we do what you like...well after 6 years of ff11,and not being able to play anymore cuz i cant get the new expansion to load up,or the 12 hours of frustration trying to figure out why i cant get the beta because the webpage is janky.





    i dont get it,they seem to not understand.played the beta for ff11,stayed for 6 years.played the beta for ff14 stayed for 6 months,woulda stayed longer but you know...was a mess.im back with cash in hand...if you guys dont want it...me and my friends will eventually find a mmo other than yours.


    asking anybody to disable thier antivirus isnt an option.

  20. #45

    I noticed a bug a while ago, I cannot login when the site starts with HTTPS. Try to login from na.square-enix.com/ (HTTP not HTTPS).

  21. #46

    Hello. I am having this same exact problem with my FFXI. I got it today and I cant log into the management websites to link to my play online. Did you ever fix this problem? Thank you.

  22. #47
    Join Date
    Mar 2008
    Location
    The Lifestream
    Posts
    15,195

    Submit a report of your issue to [SQUARE ENIX Account Customer Service]: support.na.square-enix.com/contacttop.ph...

  23. #48

    Originally Posted by imported_Chase


    Hello. I am having this same exact problem with my FFXI. I got it today and I cant log into the management websites to link to my play online. Did you ever fix this problem? Thank you.



    Hi how you doing did you manage to get that working and logged in or are you still having the same issue?


    because im having the same problem hope someone finds a solution

  24. #49
    so this morning (about 2 hours ago) i received my beta fcoed for the PS3 FFXIV beta but it wouldnt let me sign into my square enix account at all
    so i went to the site to see if i could sign in there

    i tyoped my username and password in and i am 100% sure it was correct but it said it was wrong

    i then tried logging in with my facebook account adn it got me in
    but like i cant login with facebook on the beta so thats useless

    so i cycled through the other passwords i had but none of them worked

    i then tried to make a new account and had it activated but when it said to login for the first time it said the password was wrong

    ive tried changing my main accounts password but it asks for a security question but i never remember having to make a sequrity question for that account and i never had to make one for the new account i had made

    i emailed the support and did one of those stupid 40 character things but no one has replied yet
    i dont want to have to delete my account becaus ei have a bunch of games registered and i dont want to lose all the points and stuff

    i just want to finally play the FFXIV beta but nothing is working at all

  25. #50

    Same issue...tried changing my password...not working as well. Very frustrated at this point. Hope they fix this soon.

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