Thread: Game crashes

Game crashes

  1. #1

    i got a tutorial crash and stuck on the tutorial invitation page


    It Shows As Below:

    Server error

    Please wait and try again later.

    [Retry][Back to Title]

    the support admin have reply my complaint. and ask me to delete and reinstall the apps.

    Thank you for contacting SQUARE ENIX support,

    Most problems can be resolved by deleting the app and downloading the game again from iTunes. You will not be charged for re-downloading titles you have purchased. As long as your model iPod/iPhone is supported, you should not be experiencing the problems you have described.

    Please visit the support page for any FAQ's that may resolve this situation, and thank you for bringing the matter to our attention.

    But After Try Delete And Reinstall The Bugs Still There

  2. #2

    well, thats gotta be a new one? do you have any other online games besides this one? and are they working fine? thing is, make sure all of you video card drivers are up to date, and that your system is compatible to handle gaming too? any ordinary PC is not a gaming computer, you may have to go and but some upgrades to be able to use your computer online. Lets say for conversation sake that you have a gaming PC that runs fine, but just crashed with this latest game today, ok? Fine, I had a problem just like I decribed in the last sentence, darned if it wasn't the latest Java Update screwing up all my settings in the Winsys32 files!. So, once I figured this crap out, a simple system restore to the time just before the Java Update, and Voila!, like magic everything works fine now.

    IF only life were so simple right? Back to basics my friend if this is not the case right? You are going to have to check your PC to see if the machine can handle the newer games, use Battlefield 3 requirements as a basic setup a person needs to run the newer Games, OK?

    Good luck, my Gaming PC runs the game fine, so its gotta the last thing I mentioned if the Restore doesn't work.....

  3. #3

    ps. I have no Idea what the I-tunes download thing is about? Try the Download right from the websight will yaa? and maybe to insure a complete download with no errors, suspend or pause any Anti-viru program that you have on the PC to insure a complete and full download too! This is a must, a lot of anti-virus programs will block parts, or whole programs from running right. Once the download is finished and you have installed the game, make sure the game is also allowed to run while the anti-virus application is also running too! If you are unsure how to do this with the anti-virus program you use, you will have to either get a friend to help you, or study how you anti-virus system works, so you can insure it will not stop the games from running, but will stop any bugs online from infecting your PC.

    Sounds complicated? Have patience or money to make it work, you will succeed if you are persistent at anything, right?

  4. #4

    this wiki explains in detail and without a lot of confusion what happened. I use wiki first, before hitting any forums of help from anywhere for answers.]Good luck Pal////

  5. #5

    If the FAQs on the support page aren't helpful be sure to contact customer service directly so they can best help with your issue.

  6. #6
    My game continues to crash, I know I have already lost my collessiom place (I was an A) Now I won;t get my Halloween card... Please assist! I want to play more! and I want to see how stong the card would of been!

    I have uninstalled 3 times in hopes that it would fix the problem but it continues.. Thanks in advance!

  7. #7


    My game of Guardian Cross crashes on average 3 times a day, and it has been recently crashing during hunting games. The most recent crash was during A hunt in the new zone, right as I caught my first 4 star from the zone. I can understand how bugs might be expected in a free game, but something like special hunting tickets being lost is a bit bad.

  8. #8

    me too Please fix this
    mine is ipad 1 3g 64 GB
    I colsed all the apps opend But still the same

  9. #9

    Game crashes

    So basically over the last 7 days, and reading through the same suggestion given to me by the support team, I've got this crash, I received the pixie update whilst i was doing town battles for double GP.

    Im stuck in Sande Castle town and everytime my game loads up, I hit gamestart, then I wait for a download, it goes in screen goes black shows all the icons, shows the loading sign then crashes.

    Square Enix has suggested I tried this, and has respond with exactly the same thing twice with out bothering to read my ticket.

    I've followed this to the bone, I've backed up and restored my device, but i've recieved no actual help from square enix on this and no real help at all, does anyone have any idea's how i can fix this?

  10. #10

    Game crashes

    So i got that error, and i tried to restart my modem, my device, i connected it to another modem (internet was still working), i re-downloaded & reinstalled the game, i pressed 200+ times on the retry button in the error screen. As you can see, i try everything and nothing worked, i need something to be done, please.[img]/tools/tiny_mce/plugins/emotions/img/smiley-yell.gif[/img]

  11. #11
    I've had this issue a few times now during the middle of a hunt, where my control during the minigame is very jumpy, making it very difficult to control. Further, my game will also crash every now and then, and just not this cost me a hard-earned special hunting pass :/
    I've made sure to run no other apps in the background to speed up the game, but it does not seem to matter if I have no other apps running in the background, or if I have several things going. My software is also up to date. Is there any way I can get this fixed, or is there anyone else having this problem?

  12. #12
    Originally Posted by Manuarii
    So i got that error, and i tried to restart my modem, my device, i connected it to another modem (internet was still working), i re-downloaded & reinstalled the game, i pressed 200+ times on the retry button in the error screen. As you can see, i try everything and nothing worked, i need something to be done, please.
    SE doesnt care about errors or?

  13. #13

    Game crashes

    Game crash after today maintenance 22 apr , crash at event dungeon the floor that old lady ask to find comb in da pots. After click all pot there is no comb, then following npc chat , game crash at 3rd dialog box...

  14. #14
    It's at floor 40 old granny floor

  15. #15

    Need help ASAP , my IGN Zinersia

  16. #16
    Hall of trial event floor 40 game crash at npc conversation..

  17. #17
    Yes!!, same place with me. My in game name is "krithzappy". My coin that i buy from game also gone to 0 !! , please help asap.

  18. #18
    now i'm stuck in trial lvel40 (granny and pod)
    - it's crash and close app everytime and cannot go on.
    - my coin in game are gone to o
    - energy go to 0 and not inclease any more.
    - not anything left in my gift box. (My bro send guardian to me lastnight)

    My in game name is "krithzappy"

  19. #19

    path 1.3

    so I always crash in limited quest ( the map that we have to scout all pod )
    i dunno how to fix it
    ps I already reinstall but still crash
    ty for reading

  20. #20

    i'm stuck in trial lvel40 (granny and pod) too bro.

    App crash when granny said this phase'I swear I saw those darned things hide it away in he-- Ah!'

    ID Qwerty3377

  21. #21

    'I swear I saw those darned things hide it away in he-- Ah!' Boom crash

    id qwerty3377

  22. #22
    Join Date
    Mar 2008
    The Lifestream

    Submit a report of your issue to [GUARDIAN CROSS Customer Service]