I cannot download sleeping dogs

[Da1ch1999]

so I created a Square Enix acc so I can activate the Product registration code on my profile. https://eu.square-enix.com/en/account/16011876

anyway back to my point,I bought the game for PC in a EB games ( AU ) store. When I got home, I went to steam to download it and i used the steam Registration code and it said someone had already Redeemed it. I have had a look everywhere for the download but Cannot find it.
I sent Enix and EB and Steam a email about it but like can anyone help out

[SleepingDogs]

Hello Da1ch1999,

Have You solved the issue?

I would suggest just to bring the game back to the store You bought it in exchange to another copy, this time, hopefully a working one.

Thanks for reaching out and sorry for a late reply.