Hi!

I bought and downloaded Realm Reborn a while ago an my PS4 but never played it. Now I bought the Complete Edition including Heavensward and Stormblood on the PSN Store. There was no option to download. So I went through the purchasing process again, thinking it hadn't worked somehow. Still no download option.

Then I started the game (for the first time) thinking there might be no download. It downloaded 17GB after the Intro screen, and the Icon in the PS4 Library changed to Stormblood. But when I start the game, the main menu says only Realm Reborn, and I don't seem to have the additional content (race Au Ra is not available at character creation).

So I have paid twice now and still don't have the content.
What can I do?

Thanks in advance!

Timo