Thread: One-Time Password

One-Time Password

  1. #1
    Join Date
    Jan 2016
    Posts
    1

    Nederlander die me kan helpen?

    Ik heb mijn vorige telefoon verkocht zonder er over na te denken mijn one time password uit te zetten opde vorige telefoon hoe kan ik enix op mijn nieuwe telefoon krijgen zo dat ik weer kan spelen ik ben al uren aan het zoeken en aan doen maar kom op niks uit ik word gek 😜

  2. #2

    One-Time Password

    Hi

    Your support system is driving me nuts. When I try and contact support, I get logged out. When I try and log in, it requests a 1 time pin. When I try and set up a 1 time pin, it requires a 1 time pin to set up the 1 time pin...

  3. #3
    Join Date
    Mar 2016
    Posts
    1
    THANK YOU! I knew I couldn't have been the only one to notice how absolutely HORRID this is! YOU CANNOT GET A ONE TIME PIN, TO UNLOCK THE OPTION TO GET A ONE TIME PIN!!!!! A five year old would understand this.

    Yes, I understand you use the phone app to get the pin, but that requires you log into the Account Management System. The Account Management System requires you to have A ONE TIME PIN.

    At this point, "oh cool, there is an option to have the one time pin removed", nope. Sorry, we are now going to ask you for an emergency password which you have probably never herd of in you're ENTIRE LIFE. I have yet to find out what this "Emergency Password" is and how you acquire it.

    Edit: Apparently, its a good idea to not tell users that a one time pin isn't necessary to log in, at the log in page. The lack of information at key locations is whats most frustrating about this and is why so many people have problems with this system.
    Last edited by BleuSilver; 4th Mar 2016 at 00:06.

  4. #4
    Join Date
    May 2016
    Posts
    1
    Hello. I can not get the password in the registration (One-Time password). When I go to this link (https://secure.square-enix.com/account/app/svc/otpTop), writes that the game is not logged in . While logging into your account , I typed the code and says that the game is registered . How to be ?

  5. #5
    Join Date
    Jun 2016
    Posts
    1

    Unhappy Cant get my one time log in OR my registration password

    Okay so i have an account with square enix. i downloaded the app to get my security token. So i try to log into my square enix account manager, but its asking for my one time password. so i go to the phone app, and its asking me for my user name, birthday, and registration password, that i can only obtain if i log into my account manager.... which i cant cuz i need a one time password.

    how can i get the registration password sent to me if i cant get into my account??

  6. #6
    Join Date
    Mar 2008
    Location
    The Lifestream
    Posts
    15,195
    Customer support should be able to help you with this issue.

  7. #7

    Exclamation need help here

    i need remove the token for login. but i can't login. i don't remember the passaword of one-time.

  8. #8
    I think a game master can help me

  9. #9
    Join Date
    Mar 2008
    Location
    The Lifestream
    Posts
    15,195
    Get in touch with customer support, they should be able to help you solve this issue.