<table bgcolor="#808080" cellpadding="4" width="100%"> <tr> <td> <h1 style="background-color:#D0D0D0; text-align:center; font-size:24pt; padding: 2px 2px 2px 2px;">Deus Ex<br>Technical Problems FAQ<br>Windows Edition</h1> <div style="background-color:#E0E0E0; font-size:12pt; padding: 2px 2px 2px 10px;"> <p style="text-align:center; font-size:16pt; background-color:#000000; color:#E0E0E0;"><b>This FAQ has been derived from commonly asked questions on the Eidos Deus Ex Forum.</b></p> <p>If you are having technical problems running Deus Ex, before you do anything else, you should verify that your operating system and drivers are up-to-date. In addition, if you do not have the Game of the Year edition, or if you got your copy of Deus Ex with an Audigy sound card, you should install the latest patch.</p> </div> <h2 style="background-color:#D0D0D0; font-size:18pt; padding: 4px 4px 4px 4px;">Where to Update Your Operating System</h2> <div style="background-color:#E0E0E0; font-size:12pt; padding: 2px 2px 2px 10px;"> <p>Visit the <a href="http://windowsupdate.microsoft.com/Default.htm" target="newwindow" onClick="self.blur();">Microsoft Windows Update</a> website and follow the instructions there.</p> <div style="margin-left: 20px;"> <table cellpadding="5" width="60%"><tr valign="top"> <td style="border: medium ridge grey; font-weight:bold; font-size:10pt; padding:4px 4px 4px 4px; background-color:#D0D0D0;">Note 1: The above link will open the update site appropriate for your version of Windows.</td> </tr><tr> <td style="border: medium ridge grey; font-weight:bold; font-size:10pt; padding:4px 4px 4px 4px; background-color:#D0D0D0;">Note 2: Deus Ex was designed to run only on Windows 95/98. Although Eidos cannot provide support for other versions of Windows, players have reported that the game runs on 2000, ME, and XP.</td> </tr><tr> <td style="border: medium ridge grey; font-weight:bold; font-size:10pt; padding:4px 4px 4px 4px; background-color:#D0D0D0;">Note 3: XP users may need to use the Program Compatibility Wizard before Deus Ex will run. For more information on using this wizard, see <a href="http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301911" target="newwindow" onClick="self.blur();">Article Q301911</a> in the Microsoft Knowledge Base.</td> </tr></table></div> <p></p> </div> <h2 style="background-color:#D0D0D0; font-size:18pt; padding: 4px 4px 4px 4px;">Where to Get Drivers</h2> <div style="background-color:#E0E0E0; font-size:12pt; padding: 2px 2px 2px 10px;"> <p>Eidos maintains links to several video and sound card manufacturers as well as computer and CD ROM drive manufacturers.</p> <ul> <li><a href="http://www.eidosinteractive.com/support/drivers.html?dvtyid=1" target="newwindow" onClick="self.blur();">Video Cards</a></li> <li><a href="http://www.eidosinteractive.com/support/drivers.html?dvtyid=2" target="newwindow" onClick="self.blur();">Sound Cards</a></li> <li><a href="http://www.eidosinteractive.com/support/drivers.html?dvtyid=3" target="newwindow" onClick="self.blur();">Computer Manufacturers</a></li> <li><a href="http://www.eidosinteractive.com/support/drivers.html?dvtyid=4" target="newwindow" onClick="self.blur();">CD ROM Drives</a></li> </ul> </div> <h2 style="background-color:#D0D0D0; font-size:18pt; padding: 4px 4px 4px 4px;">Where to Get Patches</h2> <div style="background-color:#E0E0E0; font-size:12pt; padding: 2px 2px 2px 10px;"> <p>If you have the Game of the Year edition of Deus Ex, you do not need a patch <b>unless</b> you got the game with an Audigy sound card. In that case, you'll need this <a href="http://ftp.eidos.com/pub/patches/deusex/deusexpatch_creative.exe" target="newwindow" onClick="self.blur();">patch</a>.</p> <p>If you have the original edition, you'll want this <a href="http://support.eidosinteractive.com/GI/CustomerSupport/patches/PC/deusex/Deusex_patch1014f.exe" target="newwindow" onClick="self.blur();">patch</a> if you're interested only in single player games, or this <a href="http://support.eidosinteractive.com/GI/CustomerSupport/patches/PC/deusex/DeusEXMPPatch1112fm.exe" target="newwindow" onClick="self.blur();">patch</a> if you're interested in multiplayer games.</p> <p>If you have the Special Limited edition, the Preview edition, or the Lock'N'Load edition, there are no patches available.</p> </div> <h2 style="background-color:#D0D0D0; font-size:18pt; padding: 4px 4px 4px 4px;">Official Eidos FAQs</h2> <div style="background-color:#E0E0E0; font-size:12pt; padding: 2px 2px 2px 10px;"> <p>We have tried to avoid answering questions covered in the FAQs posted at the Eidos Customer Support page. You should check these offical FAQs before browsing through the rest of this FAQ.</p> <ul> <li><a href="http://www.eidosinteractive.com/support/faqinfo.html?fqid=33&gmid=50" target="newwindow" onClick="self.blur();">System Requirements</a><br><span style="font-size:10pt; font-weight:normal;">Basic System Information</span></li> <li><a href="http://www.eidosinteractive.com/support/faqinfo.html?fqid=253&gmid=50" target="newwindow" onClick="self.blur();">Installation and Setup I</a><br><span style="font-size:10pt;">Gravis Gamepad</span></li> <li><a href="http://www.eidosinteractive.com/support/faqinfo.html?fqid=57&gmid=50" target="newwindow" onClick="self.blur();">Installation and Setup II</a><br><span style="font-size:10pt;">Hard Drive Preparation, Installation Procedure, File Not Found, Installation Hangs</span></li> <li><a href="http://www.eidosinteractive.com/support/faqinfo.html?fqid=300&gmid=50" target="newwindow" onClick="self.blur();">Multiplayer Problems</a><br><span style="font-size:10pt;">Mismatch Errors, Sound Blaster Audigy</span></li> <li><a href="http://www.eidosinteractive.com/support/faqinfo.html?fqid=237&gmid=50" target="newwindow" onClick="self.blur();">Game Crashes I</a><br><span style="font-size:10pt;">Asseration Failed, History, and ULinkerLoad Errors</span></li> <li><a href="http://www.eidosinteractive.com/support/faqinfo.html?fqid=64&gmid=50" target="newwindow" onClick="self.blur();">Game Crashes II</a><br><span style="font-size:10pt;">Lock Up on Start, Gravis Gamepad, Memory Errors, Crash to Desktop with No Message, Save/Load Lockups</span></li> <li><a href="http://www.eidosinteractive.com/support/faqinfo.html?fqid=61&gmid=50" target="newwindow" onClick="self.blur();">Sound</a><br><span style="font-size:10pt;">3D Sound</span></li> <li><a href="http://www.eidosinteractive.com/support/faqinfo.html?fqid=60&gmid=50" target="newwindow" onClick="self.blur();">CD ROM Problems</a><br><span style="font-size:10pt;">General Information</span></li> <li><a href="http://www.eidosinteractive.com/support/faqinfo.html?fqid=54&gmid=50" target="newwindow" onClick="self.blur();">Video</a><br><span style="font-size:10pt;">Supported Card, D3D Slowdown Issues</span></li> </ul> </div> <h2 style="background-color:#D0D0D0; font-size:18pt; padding: 4px 4px 4px 4px;">Thomas McGuire's Deus Ex Tweak Guide</h1> <div style="background-color:#E0E0E0; font-size:12pt; padding: 2px 2px 2px 10px;"> <p><a href="http://www.techspot.com/tweaks/deusex/print.shtml" target="newwindow" onClick="self.blur();">An excellent technical resource.</a></p></div> <h2 style="background-color:#D0D0D0; font-size:18pt; padding: 4px 4px 4px 4px;">Where to Get the SDK</h1> <div style="background-color:#E0E0E0; font-size:12pt; padding: 2px 2px 2px 10px;"> <p>If you wish to venture into designing your own levels for single player and multiplayer games, you'll need a copy of the SDK.</p> <ul> <li>If you have the GOTY edition of Deus Ex, you can find the SDK on your soundtrack CD.</li> <li>If you have any other edition of Deus Ex, you can find the SDK <a href="http://ftp.eidos.com/pub/othermedia/deusex/DeusExSDK1112f.exe" target="newwindow" onClick="self.blur();">here</a>.</li> <li>Eidos also has a <a href="http://ftp.eidos.com/pub/othermedia/deusex/Read%20MeSDK.txt" target="newwindow" onClick="self.blur();">readme file</a> about the SDK you might find useful.</li><li>You can find more information about using the SDK at <a href="http://www.planetdeusex.com/dx1/help/editing/" target="newwindow" onClick="self.blur();">Planet Deus Ex</a>.<br><span style="font-size:10;">Note: The SDK forum mentioned does not seem to exist.</span></li></ul> </div> <h2 style="background-color:#D0D0D0; font-size:18pt; padding: 4px 4px 4px 4px;">Other Technical Issues</h1> <div style="background-color:#E0E0E0; font-size:12pt; padding: 2px 2px 2px 10px;"> <p> If you do not find answers to your Deus Ex problems in the above material, you may find an answer below. This material represents the collected Deus Ex wisdom of the forum regulars. </p> <ul> <li style="font-weight:bold;">How do I get onto the boat at the end of the first mission?<span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">When you right-click on the boat, you should see a brief animation showing the boat leaving the dock. If this does not happen, make sure you have completed all the goals listed on the Goals/Notes information screen.</span><span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">If you have completed all the goals and still cannot get on the boat, then you have a warezed version of the game. Your only recourse is to go out and buy a legitimate copy.</span></li> <li style="font-weight:bold;">How do I get the message screen to advance to the next message?<span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">These messages automatically close after a few seconds. You can adjust the time they remain on the screen via the Settings/Game Options menus.</span><span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">If changing these settings does not help, you may have a corrupt installation. Reinstalling may help. If a standard reinstallation does not solve the problem, try one of the options mentioned at the <a href="http://www.eidosinteractive.com/support/faqinfo.html?fqid=64&gmid=50" target="newwindow" onClick="self.blur();">Eidos FAQ</a>.</span><span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">If reinstallation does not help, then it's likely that you have a warez copy of the game. In this instance, your only recourse is to purchase a legitimate copy.</span></li> <li style="font-weight:bold;">How can I improve performance?<span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">If you have a fully-patched version of the game and all your drivers are up-to-date, you may be able to improve performance by closing any programs running in the background. To close these programs, press CTRL-ALT-DELETE to open the Close Program dialog box. On 95/98/ME systems, you need only Explorer running. On 2000/XP systems, shutting down background processes is not recommended. If you have a virus program running, you may need to shut that down manually.</span><span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">You <i>may</i> also find that defragging your hard drive helps.</span></li> <li style="font-weight:bold;">Where can I find information on the Mac version of Deus Ex?<span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">Robert Baird's <a href="http://www.macdeusex.com/" target="newwindow" onClick="self.blur();">Mac Deus Ex Site</a> is the place to go. The forums are especially useful.</span></li> <li style="font-weight:bold;">How do I set up my joystick?<span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">You can find information on setting up joysticks at the <a href="http://www.planetdeusex.com/dx1/help/techsupport/#joystick" target="newwindow" onClick="self.blur;">PlanetDeusEx FAQ</a>.</span></li> <li style="font-weight:bold;">How can I get Deus Ex to run in full screen mode?<span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">Click on Preferences on the Main Menu, and select Video Settings. Click on the toggle button for Full Screen Mode (near the top of the option list).</span><span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">If the changing these settings does not help, make sure your operating system and device drivers are up-to-date. If your OS and drivers are up-to-date and you are still having problems, try opening the DeuxEx.ini file on your hard drive, look for the line <b>StartupFullScreen</b> and change <i>false</i> to <i>true</i>.</span></li> <li style="font-weight:bold;">How do I enable cheats?<span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">If you do not have the GOTY version, use Notepad open the user.ini file in the DeusEx/System directory on your hard drive. Find the <b>Y=</b> and <b>y=</b> lines, and set both equal to <i>talk</i>. Save the file, start the game, and either load a saved game or start a new game. If you have the GOTY version, you <b>do not</b> need to edit this file.</span><span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">Once in the game, press the <b>Y</b> key. You'll see <b>>Say:</b> appear on the bottom left of your screen. Press BACKSPACE until only the <b>></b> remains, then type in <b>set DeusEx.JCDentonMale bCheatsEnabled true</b> and press RETURN.</span><span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">For a reasonably complete list of available cheats, see <a href="http://cheatingplanet.com/cheats/pc/3061.shtml" target="newwindow" onClick="self.blur();">CheatingPlanet</a>. The list also contains a few easter eggs and bug exploitations.</span> </li> <li style="font-weight:bold;">How do I get Gary Savage to talk with me at Vandenburg?<span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">Players find that Gary Savage will not talk with JC if they have killed Bob Page in VersaLife. To fix the problem without replaying the game from a point before you killed Page, you need to follow these steps: <li style="list-style-type:circle;">Load a saved game from before you entered the Command Center at Vandenburg.</li><li style="list-style-type:circle;">Enable cheats (see the instructions above).</li><li style="list-style-type:circle;">Enter <b>Legend</b> at the prompt.</li><li style="list-style-type:circle;">On the menu which opens, click the <b>Edit Flags</b> button.</li><li style="list-style-type:circle;">Scroll through the alphabetical list of flags until you find the <b>BobPage_Dead</b> flag.</li><li style="list-style-type:circle;">Click the <b>Edit</b> button and change the value to <b>False</b>. <i>Do not delete the flag!</i></li><li style="list-style-type:circle;">Click on the <b>OK</b> buttons until the menu closes.</li><li style="list-style-type:circle;">Save your game via the Main Menu.</li><li style="list-style-type:circle;">Now when you reach the Command Center level, Gary Savage should speak with you.</li></span></li> <li style="font-weight:bold;">What do I do if Paul isn't in his room after sending the message for the NSF?<span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">This problem sometimes occurs in the original version of the game. Install the patch and replay from the beginning of the level.</span></li> <li style="font-weight:bold;">How do I get rid of the strange boxes around objects?<span style="font-size:10pt; font-weight:normal; display:block; margin: 10px 5px 5px 10px;">When running under OpenGL, some players can see the rendering boxes around various objects. To correct this, use Notepad to open the DeusEx.ini file in the DeusEx/System folder on your hard drive, and add the line <b>UseS3TC=1</b> in the OpenGL section. Save the file and restart the game.</span></li> </ul> </div> </td></tr></table>