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Thread: FFVII Game won't play

FFVII Game won't play

  1. #1

    FFVII Game won't play


    When I read the news about the releasing of FFVII for pc, I can't believed it.

    I bought it today and downloaded the game.

    All went fine, until I completed the setup and used the launcher.

    I logged in with my Square Enix account and clicked "play", finally, I said.

    The launcher screen went again on my desktop. I clicked again on "play".

    Nothing happened. Again launcher screen.

    So square-enix. You had my money, I want my game now. Can't play it. Anyone knows why it doesen't works?

    I have a win 7 64 bit. Maybe is not available for this version?

    Anyone fixed the problem? News about it?

    Please let me know, because I bought a game and I want play it.

  2. #2

    I also have win 7 64-bit, and it works for me. been plaing the last hour...

  3. #3

    Originally Posted by imported_Jonathan


    I also have win 7 64-bit, and it works for me. been plaing the last hour...



    Anyone with Win 7 64 bit and same problem? Can't play. Everytime that I click on play it sends me at launcher screen, everytime. Should I change graphic settings or what?

  4. #4
    everytime I hit Play (after log-in and connection) and it launches the game I get an error "an unknown exception has occured"
    did I install it wrong? or does my PC somehow not meet the min requirements?

  5. #5

    I have this exact same issue. FYI - Windows 7 PC. Also had the install crash a few times when installing.





    NOT impressed so far. Already install 2 updates after installation and it's still bugging out.

  6. #6

    If I click play then the screen goes black with just a mouse icon otherwise. If I tab away from this screen I find the error message that's popped up which reads "Unknown exception".

  7. #7

    same here...mine says FF7_EN.exe has stopped working....wth???

  8. #8

    This should go without saying but have you have updated drivers for your graphics card?

  9. #9

    Originally Posted by Clay


    This should go without saying but have you have updated drivers for your graphics card?

    I have. Still doesn't work. Very annoying.......

  10. #10

    I´ve been trying for the last two hours....... and nothing.....

  11. #11

    So, I'm assuming I'm just effed until a patch comes out??????




  12. #12

    Have you redownloaded it and reinstalled after cleaning out the FF7 folder?

  13. #13

    Huh, any chance for you to re-download it?


    The Rig I am running is a monster overclocked machine and it seems just fine here. Windows 7 64-bit to boot.

  14. #14

    Originally Posted by Quadocky


    Huh, any chance for you to re-download it?


    The Rig I am running is a monster overclocked machine and it seems just fine here. Windows 7 64-bit to boot.



    Likewise, minus the overclocking. I would have thought their downloaded program would have been able to verify the download was good while it was downloading, but maybe not.

  15. #15

    Can't get it to work either. Every time I try to run FF7_Launcher.exe, the program crashes with an illegal instruction error (c000001d). Win7 SP1, 64-bit.





    Error log here:





    Version=1
    EventType=APPCRASH
    EventTime=129894686542960355
    ReportType=2
    Consent=1
    UploadTime=129894686543530387
    ReportIdentifier=b73a5ffd-e67a-11e1-8db4-001b248afc96
    IntegratorReportIdentifier=b73a5ffc-e67a-11e1-8db4-001b248afc96
    WOW64=1
    Response.BucketId=3047434033
    Response.BucketTable=1
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=FF7_Launcher.exe
    Sig[1].Name=Application Version
    Sig[1].Value=0.0.0.0
    Sig[2].Name=Application Timestamp
    Sig[2].Value=00000000
    Sig[3].Name=Fault Module Name
    Sig[3].Value=FF7_Launcher.exe
    Sig[4].Name=Fault Module Version
    Sig[4].Value=0.0.0.0
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=00000000
    Sig[6].Name=Exception Code
    Sig[6].Value=c000001d
    Sig[7].Name=Exception Offset
    Sig[7].Value=0027adfd
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.768.3
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=9bb8
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=9bb892cdb34287d46968e8fab8d2cc8e
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=0230
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=0230a01491d42c3e76429d968d0dcad4
    UI[2]=C:\Program Files (x86)\Square Enix\FINAL FANTASY VII\FF7_Launcher.exe
    UI[3]=FF7_Launcher.exe has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files (x86)\Square Enix\FINAL FANTASY VII\FF7_Launcher.exe
    LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
    LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
    LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\syswow64\USER32.dll
    LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
    LoadedModule[6]=C:\Windows\syswow64\LPK.dll
    LoadedModule[7]=C:\Windows\syswow64\USP10.dll
    LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
    LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
    LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
    LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
    LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
    LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
    LoadedModule[14]=C:\Windows\syswow64\SHELL32.dll
    LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
    LoadedModule[16]=C:\Windows\syswow64\CRYPT32.dll
    LoadedModule[17]=C:\Windows\syswow64\MSASN1.dll
    LoadedModule[18]=C:\Program Files (x86)\Square Enix\FINAL FANTASY VII\quazip.dll
    LoadedModule[19]=C:\Program Files (x86)\Square Enix\FINAL FANTASY VII\QtCore4.dll
    LoadedModule[20]=C:\Windows\syswow64\ole32.dll
    LoadedModule[21]=C:\Windows\syswow64\WS2_32.dll
    LoadedModule[22]=C:\Windows\syswow64\NSI.dll
    LoadedModule[23]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
    LoadedModule[24]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
    LoadedModule[25]=C:\Windows\system32\DINPUT8.dll
    LoadedModule[26]=C:\Windows\system32\d3d9.dll
    LoadedModule[27]=C:\Windows\system32\VERSION.dll
    LoadedModule[28]=C:\Windows\system32\d3d8thk.dll
    LoadedModule[29]=C:\Windows\system32\dwmapi.dll
    LoadedModule[30]=C:\Program Files (x86)\Square Enix\FINAL FANTASY VII\QtWebKit4.dll
    LoadedModule[31]=C:\Windows\system32\WINMM.dll
    LoadedModule[32]=C:\Program Files (x86)\Square Enix\FINAL FANTASY VII\phonon4.dll
    LoadedModule[33]=C:\Program Files (x86)\Square Enix\FINAL FANTASY VII\QtGui4.dll
    LoadedModule[34]=C:\Windows\syswow64\COMDLG32.dll
    LoadedModule[35]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
    LoadedModule[36]=C:\Windows\syswow64\OLEAUT32.dll
    LoadedModule[37]=C:\Windows\syswow64\IMM32.dll
    LoadedModule[38]=C:\Windows\syswow64\MSCTF.dll
    LoadedModule[39]=C:\Windows\system32\WINSPOOL.DRV
    LoadedModule[40]=C:\Program Files (x86)\Square Enix\FINAL FANTASY VII\QtNetwork4.dll
    LoadedModule[41]=C:\Program Files (x86)\Square Enix\FINAL FANTASY VII\QtXml4.dll
    LoadedModule[42]=C:\Windows\system32\WSOCK32.dll
    LoadedModule[43]=C:\Windows\system32\apphelp.dll
    LoadedModule[44]=C:\Windows\AppPatch\AcLayers.DLL
    LoadedModule[45]=C:\Windows\system32\USERENV.dll
    LoadedModule[46]=C:\Windows\system32\profapi.dll
    LoadedModule[47]=C:\Windows\system32\MPR.dll
    LoadedModule[48]=C:\Windows\system32\uxtheme.dll
    LoadedModule[49]=C:\Windows\system32\IPHLPAPI.DLL
    LoadedModule[50]=C:\Windows\system32\WINNSI.DLL
    LoadedModule[51]=C:\Windows\system32\dhcpcsvc.DLL
    LoadedModule[52]=C:\Windows\system32\ntmarta.dll
    LoadedModule[53]=C:\Windows\syswow64\WLDAP32.dll
    LoadedModule[54]=C:\Program Files (x86)\Square Enix\FINAL FANTASY VII\paul.dll
    LoadedModule[55]=C:\Windows\syswow64\SETUPAPI.dll
    LoadedModule[56]=C:\Windows\syswow64\CFGMGR32.dll
    LoadedModule[57]=C:\Windows\syswow64\DEVOBJ.dll
    LoadedModule[58]=C:\Windows\syswow64\WININET.dll
    LoadedModule[59]=C:\Windows\syswow64\Normaliz.dll
    LoadedModule[60]=C:\Windows\syswow64\iertutil.dll
    LoadedModule[61]=C:\Windows\syswow64\urlmon.dll
    LoadedModule[62]=C:\Windows\system32\oledlg.dll
    LoadedModule[63]=C:\Windows\system32\RICHED20.DLL
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    State[1].Key=DataRequest
    State[1].Value=Bucket=-1247533263/nBucketTable=1/nResponse=1/n
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=FF7_Launcher.exe
    AppPath=C:\Program Files (x86)\Square Enix\FINAL FANTASY VII\FF7_Launcher.exe

  16. #16

    had a similar issue...just re-installed it and got it to work. although, i am now having issues with no sound effects...music is fine but i cant get any sound effects during battle...anyone else have that problem?

  17. #17

    I have yet to purchase it, and will probably wait until I read more positive things. Have you guys tried running as administator?

  18. #18

    not yet solved the problem of the game?

  19. #19

    I think the problem may be related to a security feature called Data Exection Protection (DEP) that can be enabled if you are using a 64-bit version of Windows. When I disable that setting, the launcher seems to load fine.


    This is a fairly complicated procedure for the average user and also disables an important security feature, so it is an unacceptable solution to the problem.

  20. #20

    I understand, I'm still downloading the game. I'm too scared, because what I'm seeing, spent money in vain. I'm from Brazil is that I will have problems because of the region?

  21. #21

    Everything worked perfectly fine in the end, BUT UNTIL I ATTEMPTED TO CLICK ON "NEW GAME"... Nothing. What did I do wrong? I am using keyboard & mouse. I will buy X360 "WIRED" Controller later (For PC, of course). But for now, for time being... what can I do to make this playable (and clickable for that matter)? Thank you very much kindly!

  22. #22

    The mouse doesn't work in the game.


    Use the "X" key to select, and "C" to cancel.

  23. #23

    I'm having the EXACT same issue on my work PC running Windows 7, 64-bit, but it works perfectly on my home PC which still uses Vista, 64-bit. I've put a ticket in to their customer service.

  24. #24

    apparently this IS in fact due to not meeting the system requirements.


    which means if I'm reading the RAM requirement right no computer still running Windows XP will be able to play.

  25. #25

    Cannot tick boxes to play Final Fantasy VII.

    After not be able to log in all night due to the fact that my account wasn't recognized. Today it finally worked, however now I cannot tick any concent boxes. After logging in it asks you your birthdate, country and desired username. Then it has 2 boxes to tick for terms of service and what not. But I cannot tick either of them and continue on. This is the most fustrating process for a game Ive ever had to go through.

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