I ordered the $130 Final Fantasy XIV: Heavensward Collector's Edition. When I received it in the mail on Tuesday, I opened it to find the only thing in the box was the statue and the art book. NO GAME. Five DAYS later, I STILL haven't been able to reach customer service, all I have received is an automated email saying they have gotten my ticket and will get back to me in 24-48 hours. I am VERY frustrated! I paid $130 for the expansion and won't even be able to play after Saturday. SE, how is this OK?