Thread: Nosgoth isn't showing in steam library

Nosgoth isn't showing in steam library

  1. #51
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    Originally Posted by Bari96flavios
    I did it .I contacted square support and they asked me to relink my Steam account, but i haven't nosgoth on my library yet...
    Maybe try contacting Steam support? Sorry to send you all round the houses here...
    Square Enix London Studios Community Manager
    Nosgoth Community : Facebook | Twitter | YouTube | Twitch

  2. #52
    i did it, they told me to contact square enix .

  3. #53
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    Originally Posted by Bari96flavios
    i did it, they told me to contact square enix .
    Have you gone back to our Tech Support team and told them that? I would ask them for an alternative solution, if I were you.
    Square Enix London Studios Community Manager
    Nosgoth Community : Facebook | Twitter | YouTube | Twitch

  4. #54
    Do you mean square support? ( "Tech Support team" )
    They told me again
    That is the correct Square Enix Member's ID. Please attempt to link that ID to your Steam account in order to allow access to Nosgoth, if the email provided was the email used for registering for the Nosgoth alpha. If you still do not see Nosgoth, it is possible you registered with a separate email address. Please contact us back for further assistance should this be the case.

    Kind regards,

    The Square Enix Support Centre Team


    Last edited by Monkeythumbz; 13th Feb 2014 at 15:31.

  5. #55
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    Have you tried the good old ClientRegistry.blob fix? https://support.steampowered.com/kb_...7241-EYON-2343

    If that does not work try the more intrusive: https://support.steampowered.com/kb_...3134-TIAL-4638

    I have never tried the latter solution myself, as the first one usually solves problems like yours. If you are skeptical to the second solution in fear of losing some settings, save them locally somewhere else then restore them later. Your save files should be fine.

  6. #56
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    Originally Posted by Bari96flavios
    Do you mean square support? ( "Tech Support team" )
    They told me again
    That is the correct Square Enix Member's ID. Please attempt to link that ID to your Steam account in order to allow access to Nosgoth, if the email provided was the email used for registering for the Nosgoth alpha. If you still do not see Nosgoth, it is possible you registered with a separate email address. Please contact us back for further assistance should this be the case.

    Kind regards,

    The Square Enix Support Centre Team
    Have you tried writing back to them, like they asked?
    Square Enix London Studios Community Manager
    Nosgoth Community : Facebook | Twitter | YouTube | Twitch

  7. #57
    Originally Posted by Monkeythumbz
    Have you tried writing back to them, like they asked?
    yes

    Hello Flavio,

    Thank you for contacting the Square Enix Support Centre.

    We will have this issue escalated for you at this time. We apologize for the inconvenience, and appreciate your patience in this matter.

    Kind regards,

  8. #58
    Originally Posted by Wobbley
    Have you tried the good old ClientRegistry.blob fix? https://support.steampowered.com/kb_...7241-EYON-2343

    If that does not work try the more intrusive: https://support.steampowered.com/kb_...3134-TIAL-4638

    I have never tried the latter solution myself, as the first one usually solves problems like yours. If you are skeptical to the second solution in fear of losing some settings, save them locally somewhere else then restore them later. Your save files should be fine.
    thx but it doesn't work

  9. #59
    not the game appear in my steam account did everything you asked me

  10. #60
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    Mar 2014
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    dont know how to activate beta

    so i got the product on my profile but not in my steam library.

  11. #61
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    why are they being soo weird on the beta access? why are they not just giving the actual key in the email? and to make sure that the person playing is the one who got the key, make the email addresss teh login on the client idk......not off to a good start.

  12. #62
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    Mar 2014
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    Having the same issue, account says it's linked, but /unlock page says I don't have access to the game yet and game doesn't appear in Steam library

  13. #63
    i have the same problem it says i don't have access to the game even though it has been added to my library here but does not show in my steam , i have tried everything cleared cache , deleted cookies , reinstalled steam , relinked my account to steam and tried another browser , i mean after playing the whole LOK games i am desperate to play this game ♥♥

  14. #64
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    If you are not receiving the game in the library but you have linked your accounts, signed out (both Steam and Forum) and cleared the cache, then tried logging back in through both and clicking the link in your email. If this does not work please try the link provided above posted by Monkeythumbz (post #6), if it is still not working please contact the Support Centre (http://support.eu.square-enix.com/) and create a work ticket through the contact option, someone with more technical expertise should then be able to look into it for you.

    IF though you are receiving the “no access” error message this is another issue, please report it through the Access Problems thread in the Beta section: http://forums.eu.square-enix.com/showthread.php?t=10303

    I hope you'll be able to get in game soon!

  15. #65
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    Can you all who have trouble getting the game to their library go here: http://www.nosgoth.com/unlock
    and tell us if it worked for you after you log in? Thanks and hopefully it will work now!

  16. #66
    it works now ^^ thanks lotssss ♥

  17. #67
    Originally Posted by RainaAudron
    Can you all who have trouble getting the game to their library go here: http://www.nosgoth.com/unlock
    and tell us if it worked for you after you log in? Thanks and hopefully it will work now!
    Thank you, this worked for me <3

  18. #68
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    Awesome! Glad to hear it worked!

  19. #69

    Can't get the game in the steam library

    So i've done everything that was suggested in this thread : http://forums.eu.square-enix.com/showthread.php?t=10863
    Still cannot access it. Any ideeas?

    Edit: I've tried linking another of the steam accounts i have for free games and still Nosgoth doesn't come up in the library.
    Last edited by PhizMeister; 7th Mar 2014 at 11:10.

  20. #70
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    Sorry to hear it is still not working - if possible please report this issue in the Access Problems thread http://forums.eu.square-enix.com/showthread.php?t=10303.

    EDIT: you will need to use the accounts you registered for the Beta with for it to work.

  21. #71
    Originally Posted by lucinvampire
    EDIT: you will need to use the accounts you registered for the Beta with for it to work.
    When i registered for the Beta i didn't linked any steam account. Or if i did, i did it to the first account i logged in to play only to see that the game hasn't appeared in the library.

    I still haven't tried to delete my cache. About what cache are we talking about? Steam's cache or?

    Edit: I cleared steam's cache and my browser's cache and tried again, still the game doesn't appear in the library...
    Last edited by PhizMeister; 7th Mar 2014 at 11:56.

  22. #72
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    England
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    The account needs to be the one that is connected to forum account; are the accounts showing as Linked in the Settings panel of the forum? (top right hand corner, click the drop down arrow, select User Settings and then Linked Accounts). Sometimes it unlinks them.

    If you click on the down arrow next to your name in the top right hand corner of the forum and click the My Profile option is the game showing there as one of your registered games (at the bottom of the page)?

    Did you close down Steam fully and re-open it? Please try the link http://www.nosgoth.com/unlock now you have cleared everything.

    Sorry if this seems to be repeating things you have already done. If it’s still not working it is probably best to report it via the Support Centre http://support.eu.square-enix.com/ and raise a work ticket (contact us button) as you will need more technical assistance.

  23. #73
    Yes it is linked and did it with that link. I have already contacted support and i'm now waiting for the e-mail...
    I really don't know why they made it so hard to get the game.
    Last edited by PhizMeister; 7th Mar 2014 at 13:01.

  24. #74
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    Best thing to do is to wait for Tech Support, but in the meantime you'll want to ensure that your Steam account is linked to your Square Enix Members account via the e-mail you used to register for the game.
    Square Enix London Studios Community Manager
    Nosgoth Community : Facebook | Twitter | YouTube | Twitch

  25. #75
    Well did everything earthly possible from my end and still haven't received the game in the library. Well my only free day i had this month was wasted on a game i really wanted to play, but couldn't. I guess this was easier than having a beta key tied with the account instead of this ridiculous link system...

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