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Thread: Hitman GO - Technical Issues and Bug Reports

Hitman GO - Technical Issues and Bug Reports

  1. #1
    Join Date
    Aug 2011
    Location
    Copenhagen, Denmark
    Posts
    667

    Hitman GO - Technical Issues and Bug Reports

    Welcome to the Hitman GO Technical Support Thread. If you have technical problems with Hitman GO, this is the place to report them.
    The Square Enix Support Page already has an FAQ online: https://support.eu.square-enix.com/faqtop.php?id=9381&la=2

    If that doesn't give you the help you need, please submit it here using this structure to make it easier for the development team to track down and hopefully address the issue:


    Device Type: iPhone 4 / iPad etc.
    OS Version: iOS6 / iOS 7.1 etc.
    If you need additional support, you can also tweet to the Square Enix Montreal or Hitman accounts.

  2. #2
    Ipad2/ios7.1

    Achievments are not unlocking. I did 2 birds(kill 2 at once) and litter bug(throw object with no alert) but the achievement did not unlock. Gamcenter WAS logged in and initiated.

  3. #3
    Ipod Touch 4 / iOS 6.1.6

    The game crashes to home screen every time after trying to load 1-13 level. Quite disappointed since the game is not cheap and this game-breaking bug occurred so early in the playthrough.

    UPDATE: Reinstall seems to have fixed the problem. Although the progress was lost.

  4. #4
    Join Date
    Aug 2011
    Location
    Copenhagen, Denmark
    Posts
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    Originally Posted by Wilks07
    Ipad2/ios7.1

    Achievments are not unlocking. I did 2 birds(kill 2 at once) and litter bug(throw object with no alert) but the achievement did not unlock. Gamcenter WAS logged in and initiated.
    I will forward this to the team. Please send any updates our way.

    Originally Posted by Phoenixed
    Ipod Touch 4 / iOS 6.1.6

    The game crashes to home screen every time after trying to load 1-13 level. Quite disappointed since the game is not cheap and this game-breaking bug occurred so early in the playthrough.

    UPDATE: Reinstall seems to have fixed the problem. Although the progress was lost.
    I'll send this to the team as well. Let us know if you have any further issues.

  5. #5
    Now the game keeps crashing on 3-10 level. Can't progress any further. Interestingly enough, crashes like this were happening on other levels (or even on launch or level selection) too, but there I would just restart the game until it worked. Not anymore.

  6. #6
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    Aug 2011
    Location
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    This could be because you are using a 4th generation iPod Touch.

    Official support is offered for 5th generation and above. The full list is included in the Square Enix FAQ for the game.

    If the team get back to me with any tips, I'll pass them on.

  7. #7
    Gamecenter Issue 2:

    Ipad2/ios latest version. Gamecenter is active and logged in.

    The following achievements did not unlock when the criteria was met:

    Controlled Demolition - 3 kills with falling statue. done on 4-12
    Dog Whisperer - ch 4-15
    Deal Breaker - all objectives in chapter 4
    Two for One - kill two on one tile -> still not working
    Litter Bug - throw distraction with no alerts -> still not working.

  8. #8
    This isn't really a technical issue, but it's more of a minor problem with the controls. Currently, when you want to move to the next spot, you have to swipe towards the next spot. It would be much more convenient to also be able to simply tap on the spot you wanna go instead of always having to swipe. Thanks.

  9. #9
    Join Date
    Jun 2014
    Posts
    1
    Hi Travis.

    Hitman GO was one of the finest mobile games I've ever played. Thank you Square Enix Montreal!

    I have been playing the Android version and have a technical issue:

    One of the achievements is stuck at 99% and is not unlocking.

    The achievement is 'Now You See Me: Kill 100 Turning (Teal) enemies.'

    You can see an image of this here: http://i.imgur.com/XvrCgI6.png

    Environment:

    Device: Samsung Galaxy Tab 2 7.0 (p3110)
    Android version: 4.3 Jelly Bean
    ROM: CyanogenMod 10.1.3

    Purchased via the Play store.

    I have tried killing multiple Turning enemies in a variety of levels, as well as various approaches such as killing them and completing the level, or killing them and leaving the level. I have taken out dozens of them and the achievement never gets higher that 99%. I have signed in and out of Google Games multiple times and can guarantee I am signed in when I've attempted to unlock it.

    I would really appreciate it if you and team could looking to fixing this for a future patch. The game was excellent and I went out of my way to complete every challenge and obtain every achievement. It is mildly infuriating to be unable unlock this final one.

  10. #10
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    Aug 2011
    Location
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    I'll pass all the latest feedback on to the team and our support team so they're aware too, but I can't guarantee and individual reply to each of you unfortunately.

    Thanks for getting in touch!

  11. #11
    Is there ANY way to see the FULL listing of all of the achievements for this great little game? I can't read them completely. THX in advance!

  12. #12
    Join Date
    Jul 2014
    Posts
    1
    iPad 4
    iOS 7.1.2

    First a all congratz for this fantastic game, the graphics are awesome

    My problem is about overheating, after some minutes playing the device gets super hot!! Didn't see anybody else complaining about this and i play also real racing 3 that is also very hardware demanding and no overheating problems there.

    I'm not blaming hitman go but i'm definitely worry about this

  13. #13
    Join Date
    Jul 2014
    Posts
    1
    Hi, I'm really having a blast with the game,
    first time I made it to the third set of missions and came back 2 days later to find myself at the beginning of the game.
    Then I replayed the game on a saturday and left it with all the missions done and just needed to 3 star a few from the last pack. A while later I came back, did a few and left it untill the next day. When I came back again, I found myself again at the beginning of the game.

    could it be beacause I have the iOS 8 beta installed ?

    iPad 4
    iOS 8, beta 2

  14. #14
    Join Date
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    Originally Posted by AIRBORNE6176
    Is there ANY way to see the FULL listing of all of the achievements for this great little game? I can't read them completely. THX in advance!
    The achievements list in in this thread: http://forums.eidosgames.com/showthread.php?t=152978

    Originally Posted by Zimaia
    iPad 4
    iOS 7.1.2

    First a all congratz for this fantastic game, the graphics are awesome

    My problem is about overheating, after some minutes playing the device gets super hot!! Didn't see anybody else complaining about this and i play also real racing 3 that is also very hardware demanding and no overheating problems there.

    I'm not blaming hitman go but i'm definitely worry about this
    Thanks for the feedback. I'll check in with the dev team about it but it doesn't sound like something that they would be able to address. How often have you had this happen with GO?

    Originally Posted by COma4ever
    Hi, I'm really having a blast with the game,
    first time I made it to the third set of missions and came back 2 days later to find myself at the beginning of the game.
    Then I replayed the game on a saturday and left it with all the missions done and just needed to 3 star a few from the last pack. A while later I came back, did a few and left it untill the next day. When I came back again, I found myself again at the beginning of the game.

    could it be beacause I have the iOS 8 beta installed ?

    iPad 4
    iOS 8, beta 2
    Interesting question. I'll see what I can find out about the iOS beta affecting this. My first guess is that it's somehow involved.

  15. #15
    Join Date
    Jul 2014
    Posts
    1

    Exclamation Hitman Go Achievements Stuck

    I have a set of achievements that are stuck at various stages. Please pass this information on to the team. Thanks


    (click image to enlarge)


    (click image to enlarge)

  16. #16
    Ever since the Airport Level update, my game crashes after I have to re-do a particular stage within the Airport Level itself. Tried un-installing (lost all previous achievements in the process) and re-installed with same crashing results on any level when re-doing a stage.

    Samsung Galaxy Note 8.0 (2013) w/ Android KitKat 4.4.2

    Any help/advice would be great. THX in advance!

  17. #17
    Ever since the Airport Level update, I did not receive notifications whenever I completed an achievement. However, I received a notification for the achievement 'Time Waster', but when I look at my list of achievements, it says I have not completed that one, and now I can't complete it. I'm on the iPhone 4S iOS 7.1.2.

    Edit: I resetted the game, this time I was able to complete the 'Time Waster' achievement.

  18. #18
    Game is "crashing" with the new St. Petersburg stage about 50%. I'm using Android 4.4.2. Please help/advise, and Good Luck.
    "The hardest thing about parachuting is the ground."

  19. #19
    Join Date
    Oct 2014
    Posts
    1

    Cannot open St. Petersburg Stakeout

    Hello,

    game says that I have to complete -75 more objectives to unlock this chapter... I have completed 215 objectives and this new chapter needs just 140. I'm using iOS 8.1 and latest update of Hitman GO.

    http://i.imgur.com/6v1GabK.jpg

    edit: It works now, thanks

  20. #20
    Join Date
    Nov 2014
    Posts
    1
    Hey, I love your game, but I wanted to let you know I found a bug in level 4-13. Steps to reproduce: R,R,R,R,U,U,L,D,L,U(throw U),U. Then the character falls down but isn't quite dead.

    Device type: Nexus 9 tablet
    OS version: Android 5.0
    Game version: Hitman GO 1.11.27230

  21. #21
    Join Date
    Nov 2014
    Location
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    Posts
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    Confirmed. 47 will fall over and just lay there, unable to move. Resetting the stage/game is then the only option...

  22. #22
    Join Date
    Dec 2014
    Posts
    1
    Blackberry Q10
    BB10 (10.2.1)

    Google Play confirmed that the device is supported.

    First start: "Donwload failed because the resources could not be found"

    Any advice?

  23. #23
    Device Type: Asus k010 (Transformer Pad TF103C)
    OS Version: 4.4.2

    I just bought the game (Hitman Go) through the humble bundle. Installed it using the download option (HitmanGOHumbleBundle-1-11-33027.apk).

    The game installed correctly, but when I start it, the screen stays black. Nothing happens, even after waiting for several minutes.
    Last edited by sjaak21; 18th Feb 2015 at 07:48.

  24. #24
    Downloading the newer version (HitmanGOHumbleBundle1.11.34363.apk) fixed the black screen problem for me.


  25. #25
    Join Date
    Nov 2014
    Location
    Earth
    Posts
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    The floor/ground is missing in Level 4-11. It's only visible when you "tilt" the screen to look around while playing. The level is still playable, however...

    Samsung Galaxy Note 8, Android KitKat 4.4.2

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