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Thread: PC Game Crashes on startup - Do you have this problem?

  1. #26
    Quote Originally Posted by Marc12345 View Post
    Should I worry about that blue screen of death that I got earlier?
    I wouldn't immediately worry about it, unless it comes back during regular use. It may be some sort of unexpected problem that happens when switching from the previous fairly old driver to the new one.

  2. #27
    Quote Originally Posted by whitephantom View Post
    I tried everything but nothing works-.-

    here the Reportlink

    http://www.share-online.biz/dl/9C0RVFMM3U

    hope you can help -.-
    Your AMD display driver is from 2011. Please update to the latest AMD drivers available at http://support.amd.com/us/gpudownload/Pages/index.aspx.

  3. #28
    I purchased this game about a week ago, but due to time constraints and a hectic school schedule, had to refrain from trying to start it. Unfortunately, I have discovered that it crashes before the launcher appears. I have tried updating my graphics driver (dxdiag informs me that the device is an Intel HD Graphics 3000, and I followed the link from another sticky'd thread in the forum here to update the driver), but the game is still crashing before the launcher appears. I think the latest crash report can be found here (if I've done this correctly):

    http://www.mediafire.com/?tctaev2e15ebtcd

    Any assistance would be greatly appreciated.

  4. #29
    Your computer actually has both an Intel and an NVIDIA graphics chip. You want to run the game on the NVIDIA one. It looks like you do not have the latest driver for your NVIDIA card, causing it to incorrectly report itself as Intel HD 3000 and crash. Please download the NVIDIA 320.0 Beta drivers and I expect your problem to be resolved.

  5. #30
    Join Date
    May 2013
    Posts
    1
    Quote Originally Posted by Nixxes View Post
    Hi,

    First of all what I would suggest is using the Steam feature to verify local content.

    If that doesn't help, can you look for .mdmp files in the game folder in Steam? In a location probably much like this:

    C:\Program Files (x86)\Steam\steamapps\common\Tomb Raider

    You probably have one for each failed startup. If you can provide us a link to download those I can get the info to a dev to check out.
    here is my crash file. the game crashes on startup.
    fileshttps://www.dropbox.com/s/kudlqir7pw...7_19_29C0.mdmp

  6. #31
    Please people, read this first: http://forums.eidosgames.com/showthread.php?t=137315. Update your drivers. Pretty much every dump I have investigated is pointing at really old drivers.

    Chibineko: Your Nvidia drivers are from June 2011. Please update to 320.0 Beta and I'm pretty sure your problem will be resolved.

  7. #32
    Quote Originally Posted by Nixxes View Post
    Please people, read this first: http://forums.eidosgames.com/showthread.php?t=137315. Update your drivers. Pretty much every dump I have investigated is pointing at really old drivers.
    True, we've mostly got the same issue that is easily diagnosed by someone who knows what he's looking at, but it's worth remembering that most of us coming to you for help have no more than a passing familiarity with the less obvious workings of a computer.

    If it helps, though, keep in mind that I am thankful. Your assistance let me fix in 10 minutes what I had been trying to sort for the past 2 hours, letting me blow off some steam before I had to go back to frantically memorizing facts about drugs. Thanks for helping me stay sane!

  8. #33
    Join Date
    May 2013
    Posts
    2

    Crashing on Startup....

    Hello -

    I have been trying fro several days to get Tomb Raider up and running on my Lenovo Y570. I have tried several fixes as suggested, but it is still crashing on startup.

    Here is the link to the latest crash report:

    http://www.mediafire.com/?1j7977i6ey1ps7v

    Any help you could provide would be greatly appreciated.


    JLP

  9. #34
    Hi JLP,

    You are running NVIDIA drivers from May 2011. Please install the latest drivers as recommended in other posts and you should be good to go.

  10. #35
    Join Date
    May 2013
    Posts
    2
    Quote Originally Posted by Nixxes View Post
    Hi JLP,

    You are running NVIDIA drivers from May 2011. Please install the latest drivers as recommended in other posts and you should be good to go.

    That did it! Many thanks for your help.

  11. #36
    Quote Originally Posted by Nixxes View Post
    Your crash appears to be caused by a DLL called atkdx11disp.dll. This is a part of ASUS GamerOSD and related software. In our experience this software causes a lot of problems in various games, so I would recommend removing it. I expect that to resolve your problems.
    Hi there guys i have tomb raider i yesterday enabled exclusive fullscreen which enables crossfire i have to amd 7970 in my system and now the game keeps crashing it also crashes windows as well i am using the amd 13.5 beta gpu drivers do any of you guys know how to help me out here thanks

  12. #37
    If you disable Exclusive Fullscreen does the crash go away? Do you see the same result with the 13.4 non-Beta drivers? It seems like the Beta might have some problems, especially considering that it also crashes Windows as part of it.

  13. #38
    hi there sorry for the late replay but l,ve being very busy, I've found what my problem was it was nothing to do with the drivers or asus gamer software as i original thought. The problem was my gpu overclock in msi afterburner. In my ccc settings i had crossfire enabled so i thought that tomb raider was runing in crossfire when in fact it wasn't unless you enable exclusive fullscreen i also had my cards at a peaty high overclock and because i thought crossfire was working in the game before i did not think it could be my gpu overclocks. Just to let you know so you can help others if they happen to have the same problem i had when you are runing crossfire or sli setups you can't overclock your gpu as high as when you are runing one gpu. My problem was fixed by reducing my oc on my gpus.

  14. #39
    did you get my replay if not i found my problem it was that my overclocks that i did for my 2 amd 7970 were to high for a crossfire setup all i did was reduced my overclock and then the crashing was fixed

  15. #40
    also i am thinking of getting windows 8 pro 64 bit i hear there is a lot of problems with many games not working properly on win 8 is that true

  16. #41
    Join Date
    Jun 2013
    Posts
    1
    Game crashes when I try to play it or start the benchmark.

    Windows 7 64bit (up to date, same with Direct-X)
    Intel i5 3570k
    Crossfire 7850 2Gb (crossfire disabled in this run)
    AMD Catalyst 13.5 beta 2
    Everything stock clocks.

    I couldn't even get this far until I un-installed Gigabyte OC Guru.

    23:25:19:964 (5048) > --- NIXXES log start ---
    23:25:19:965 (5048) >
    23:25:19:966 (5048) > Memory statistics:
    23:25:19:966 (5048) > Total RAM = 7.9 GB (8087 MB)
    23:25:19:966 (5048) > Avail RAM = 6.0 GB (6114 MB)
    23:25:19:967 (5048) > Total virtual memory = 4.0 GB (4095 MB)
    23:25:19:967 (5048) > Avail virtual memory = 3.4 GB (3460 MB)
    23:25:19:967 (5048) > OS = Windows 7 (build 7601)
    23:25:19:968 (5048) > Starting Tomb Raider v1.01.748.0
    23:25:20:070 (5048) > [Main] Current directory: C:\Program Files (x86)\Steam\steamapps\common\Tomb Raider
    23:25:20:077 (5048) > Mounted TITLE.000
    23:25:20:077 (5048) > Mounted PATCH.000
    23:25:20:078 (5048) > Mounted PATCH2.000
    23:25:20:098 (5048) > [Render] PCDeviceManager constructor start
    23:25:20:126 (5048) > [Render] Loading ADL...
    23:25:20:145 (5048) > [Render] Done loading ADL
    23:25:20:146 (5048) > [Render] Querying ADL for Eyefinity modes
    23:25:20:150 (5048) > [Render] ADL_Display_SLSMapIndex_Get() failed
    23:25:20:150 (5048) > [Render] ADL_Display_DisplayMapConfig_Get() failed
    23:25:20:150 (5048) > [Render] PCDeviceManager constructor end
    23:25:20:164 (5048) > [Render] PCDX11DeviceManager constructor start
    23:25:20:167 (5048) > D3D Adapter Information:
    23:25:20:167 (5048) > Adapter Description: AMD Radeon HD 7800 Series
    23:25:20:168 (5048) > VendorID: 1002
    23:25:20:168 (5048) > DeviceID: 6819
    23:25:20:168 (5048) > Revision: 0
    23:25:20:169 (5048) >
    ATIAGSGetDefaultDisplayIndex says 0.

    23:25:20:169 (5048) > CROSSFIRE GPU count 1.

    23:25:20:173 (5048) > Reducing mouse lag by setting frame latency to 1...
    23:25:20:200 (5048) > D3D reports feature level 11 is supported.
    23:25:20:201 (5048) > D3D reports no hardware multiple command list support.
    23:25:20:201 (5048) > Loading AMD HD3D driver.
    23:25:20:202 (5048) > Could not find AmdDxExtCreate11!
    23:25:20:202 (5048) > AMD DirectX eXtension version: 8.0
    23:25:20:203 (5048) > Could not load AMD stereoscopic extension!
    23:25:20:227 (5048) > [Render] Querying ADL for Eyefinity modes
    23:25:20:231 (5048) > [Render] ADL_Display_SLSMapIndex_Get() failed
    23:25:20:231 (5048) > [Render] ADL_Display_DisplayMapConfig_Get() failed
    23:25:20:234 (5048) > [Render] PCDX11DeviceManager constructor end
    23:25:29:627 (5048) > CPU count: logical = 4, cores = 4, physical = 1
    23:25:29:633 (5048) > D3D Adapter Information:
    23:25:29:633 (5048) > Adapter Description: AMD Radeon HD 7800 Series
    23:25:29:634 (5048) > VendorID: 1002
    23:25:29:634 (5048) > DeviceID: 6819
    23:25:29:634 (5048) > Revision: 0
    23:25:29:635 (5048) >
    ATIAGSGetDefaultDisplayIndex says 0.

    23:25:29:635 (5048) > CROSSFIRE GPU count 1.

    23:25:29:639 (5048) > Reducing mouse lag by setting frame latency to 1...
    23:25:29:639 (5048) > D3D reports feature level 11 is supported.
    23:25:29:640 (5048) > D3D reports no hardware multiple command list support.
    23:25:29:640 (5048) > Loading AMD HD3D driver.
    23:25:29:641 (5048) > Could not find AmdDxExtCreate11!
    23:25:29:641 (5048) > AMD DirectX eXtension version: 8.0
    23:25:29:642 (5048) > Could not load AMD stereoscopic extension!
    23:25:29:666 (3084) > CreateSwapChain() = 0
    23:25:29:666 (3084) > MakeWindowAssociation() = 0
    23:25:29:688 (5048) > PCDX11RenderContext::Resize(1920, 1080, False)
    23:25:29:688 (5048) > PCDX11RenderContext::Resize no change
    23:25:29:699 (5048) > [Render] Using DirectX 11
    23:25:29:833 (5048) > Initalizing audio...
    23:25:29:865 (5048) > Audio device found. FMOD reports 3 driver(s).
    23:25:29:866 (5048) > Audio Driver Name: Speakers (Realtek High Definition Audio)
    23:25:29:867 (5048) > Speaker Mode: 2
    23:25:32:079 (5048) > WebService is not ready yet, retry...
    23:25:32:224 (5048) > PCDX11RenderContext::Resize(1920, 1080, False)
    23:25:32:225 (5048) > PCDX11RenderContext::Resize no change
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    23:25:33:043 (5048) > WebService is not ready yet, retry...
    23:25:33:043 (5048) > WebService is not ready yet, retry...
    23:25:33:045 (5048) > WebService is not ready yet, retry...
    23:25:33:045 (5048) > WebService is not ready yet, retry...
    23:25:33:047 (5048) > WebService is not ready yet, retry...
    23:25:33:047 (5048) > WebService is not ready yet, retry...
    23:25:33:049 (5048) > WebService is not ready yet, retry...
    23:25:33:049 (5048) > WebService is not ready yet, retry...
    23:25:33:051 (5048) > WebService is not ready yet, retry...
    23:25:33:051 (5048) > WebService is not ready yet, retry...
    23:25:33:053 (5048) > WebService is not ready yet, retry...
    23:25:33:053 (5048) > WebService is not ready yet, retry...
    23:25:33:055 (5048) > WebService is not ready yet, retry...
    23:25:33:055 (5048) > WebService is not ready yet, retry...
    23:25:33:057 (5048) > WebService is not ready yet, retry...
    23:25:33:057 (5048) > WebService is not ready yet, retry...
    23:25:33:059 (5048) > WebService is not ready yet, retry...
    23:25:33:059 (5048) > WebService is not ready yet, retry...
    23:25:33:061 (5048) > WebService is not ready yet, retry...
    23:25:33:061 (5048) > WebService is not ready yet, retry...
    23:25:33:063 (5048) > WebService is not ready yet, retry...
    23:25:33:063 (5048) > WebService is not ready yet, retry...
    23:25:33:065 (5048) > WebService is not ready yet, retry...
    23:25:33:065 (5048) > WebService is not ready yet, retry...
    23:25:33:068 (5048) > WebService is not ready yet, retry...
    23:25:33:068 (5048) > WebService is not ready yet, retry...
    23:25:33:070 (5048) > WebService is not ready yet, retry...
    23:25:33:070 (5048) > WebService is not ready yet, retry...
    23:25:33:073 (5048) > WebService is not ready yet, retry...
    23:25:33:073 (5048) > WebService is not ready yet, retry...
    23:25:33:075 (5048) > WebService is not ready yet, retry...
    23:25:33:075 (5048) > WebService is not ready yet, retry...
    23:25:33:077 (5048) > WebService is not ready yet, retry...
    23:25:33:077 (5048) > WebService is not ready yet, retry...
    23:25:33:079 (5048) > WebService is not ready yet, retry...
    23:25:33:079 (5048) > WebService is not ready yet, retry...
    23:25:33:081 (5048) > WebService is not ready yet, retry...
    23:25:33:081 (5048) > WebService is not ready yet, retry...
    23:25:33:083 (5048) > WebService is not ready yet, retry...
    23:25:33:083 (5048) > WebService is not ready yet, retry...
    23:25:33:085 (5048) > WebService is not ready yet, retry...
    23:25:33:085 (5048) > WebService is not ready yet, retry...
    23:25:33:087 (5048) > WebService is not ready yet, retry...
    23:25:33:088 (5048) > WebService is not ready yet, retry...
    23:25:33:090 (5048) > WebService is not ready yet, retry...
    23:25:33:090 (5048) > WebService is not ready yet, retry...
    23:25:33:093 (5048) > WebService is not ready yet, retry...
    23:25:33:093 (5048) > WebService is not ready yet, retry...
    23:25:33:095 (5048) > WebService is not ready yet, retry...
    23:25:33:095 (5048) > WebService is not ready yet, retry...
    23:25:33:097 (5048) > WebService is not ready yet, retry...
    23:25:33:097 (5048) > WebService is not ready yet, retry...
    23:25:33:099 (5048) > WebService is not ready yet, retry...
    23:25:33:099 (5048) > WebService is not ready yet, retry...
    23:25:33:101 (5048) > WebService is not ready yet, retry...
    23:25:33:101 (5048) > WebService is not ready yet, retry...
    23:25:33:104 (5048) > WebService is not ready yet, retry...
    23:25:33:104 (5048) > WebService is not ready yet, retry...
    23:25:33:106 (5048) > WebService is not ready yet, retry...
    23:25:33:106 (5048) > WebService is not ready yet, retry...
    23:25:33:108 (5048) > WebService is not ready yet, retry...
    23:25:33:108 (5048) > WebService is not ready yet, retry...
    23:25:33:110 (5048) > WebService is not ready yet, retry...
    23:25:33:110 (5048) > WebService is not ready yet, retry...
    23:25:33:112 (5048) > WebService is not ready yet, retry...
    23:25:33:112 (5048) > WebService is not ready yet, retry...
    23:25:33:114 (5048) > WebService is not ready yet, retry...
    23:25:33:114 (5048) > WebService is not ready yet, retry...
    23:25:33:116 (5048) > WebService is not ready yet, retry...
    23:25:33:116 (5048) > WebService is not ready yet, retry...
    23:25:33:119 (5048) > WebService is not ready yet, retry...
    23:25:33:119 (5048) > WebService is not ready yet, retry...
    23:25:33:121 (5048) > WebService is not ready yet, retry...
    23:25:33:121 (5048) > WebService is not ready yet, retry...
    23:25:33:123 (5048) > WebService is not ready yet, retry...
    23:25:33:123 (5048) > WebService is not ready yet, retry...
    23:25:33:125 (5048) > WebService is not ready yet, retry...
    23:25:33:125 (5048) > WebService is not ready yet, retry...
    23:25:33:127 (5048) > WebService is not ready yet, retry...
    23:25:33:127 (5048) > WebService is not ready yet, retry...
    23:25:33:129 (5048) > WebService is not ready yet, retry...
    23:25:33:130 (5048) > WebService is not ready yet, retry...
    23:25:33:131 (5048) > WebService is not ready yet, retry...
    23:25:33:131 (5048) > WebService is not ready yet, retry...
    23:25:33:133 (5048) > WebService is not ready yet, retry...
    23:25:33:133 (5048) > WebService is not ready yet, retry...
    23:25:33:140 (5048) > WebService is not ready yet, retry...
    23:25:33:140 (5048) > WebService is not ready yet, retry...
    23:25:33:142 (5048) > WebService is not ready yet, retry...
    23:25:33:142 (5048) > WebService is not ready yet, retry...
    23:25:33:144 (5048) > WebService is not ready yet, retry...
    23:25:33:145 (5048) > WebService is not ready yet, retry...
    23:25:33:149 (5048) > WebService is not ready yet, retry...
    23:25:33:149 (5048) > WebService is not ready yet, retry...
    23:25:33:151 (5048) > WebService is not ready yet, retry...
    23:25:33:151 (5048) > WebService is not ready yet, retry...
    23:25:33:154 (5048) > WebService is not ready yet, retry...
    23:25:33:154 (5048) > WebService is not ready yet, retry...
    23:25:33:156 (5048) > WebService is not ready yet, retry...
    23:25:33:156 (5048) > WebService is not ready yet, retry...
    23:25:33:158 (5048) > WebService is not ready yet, retry...
    23:25:33:158 (5048) > WebService is not ready yet, retry...
    23:25:33:160 (5048) > WebService is not ready yet, retry...
    23:25:33:160 (5048) > WebService is not ready yet, retry...
    23:25:33:162 (5048) > WebService is not ready yet, retry...
    23:25:33:162 (5048) > WebService is not ready yet, retry...
    23:25:33:164 (5048) > WebService is not ready yet, retry...
    23:25:33:164 (5048) > WebService is not ready yet, retry...
    23:25:33:166 (5048) > WebService is not ready yet, retry...
    23:25:33:166 (5048) > WebService is not ready yet, retry...
    23:25:33:169 (5048) > WebService is not ready yet, retry...
    23:25:33:169 (5048) > WebService is not ready yet, retry...
    23:25:33:171 (5048) > WebService is not ready yet, retry...
    23:25:33:171 (5048) > WebService is not ready yet, retry...
    23:25:33:173 (5048) > WebService is not ready yet, retry...
    23:25:33:173 (5048) > WebService is not ready yet, retry...
    23:25:33:175 (5048) > WebService is not ready yet, retry...
    23:25:33:175 (5048) > WebService is not ready yet, retry...
    23:25:33:177 (5048) > WebService is not ready yet, retry...
    23:25:33:177 (5048) > WebService is not ready yet, retry...
    23:25:33:179 (5048) > WebService is not ready yet, retry...
    23:25:33:179 (5048) > WebService is not ready yet, retry...
    23:25:33:181 (5048) > WebService is not ready yet, retry...
    23:25:33:181 (5048) > WebService is not ready yet, retry...
    23:25:33:197 (5048) > WebService is not ready yet, retry...
    23:25:33:197 (5048) > WebService is not ready yet, retry...
    23:25:33:199 (5048) > WebService is not ready yet, retry...
    23:25:33:199 (5048) > WebService is not ready yet, retry...
    23:25:33:201 (5048) > WebService is not ready yet, retry...
    23:25:33:201 (5048) > WebService is not ready yet, retry...
    23:25:33:203 (5048) > WebService is not ready yet, retry...
    23:25:33:203 (5048) > WebService is not ready yet, retry...
    23:25:33:206 (5048) > WebService is not ready yet, retry...
    23:25:33:206 (5048) > WebService is not ready yet, retry...
    23:25:33:208 (5048) > WebService is not ready yet, retry...
    23:25:33:208 (5048) > WebService is not ready yet, retry...
    23:25:33:210 (5048) > WebService is not ready yet, retry...
    23:25:33:210 (5048) > WebService is not ready yet, retry...
    23:25:33:212 (5048) > WebService is not ready yet, retry...
    23:25:33:212 (5048) > WebService is not ready yet, retry...
    23:25:33:214 (5048) > WebService is not ready yet, retry...
    23:25:33:214 (5048) > WebService is not ready yet, retry...
    23:25:33:216 (5048) > WebService is not ready yet, retry...
    23:25:33:216 (5048) > WebService is not ready yet, retry...
    23:25:33:219 (5048) > WebService is not ready yet, retry...
    23:25:33:219 (5048) > WebService is not ready yet, retry...
    23:25:33:221 (5048) > WebService is not ready yet, retry...
    23:25:33:221 (5048) > WebService is not ready yet, retry...
    23:25:33:223 (5048) > WebService is not ready yet, retry...
    23:25:33:223 (5048) > WebService is not ready yet, retry...
    23:25:33:225 (5048) > WebService is not ready yet, retry...
    23:25:33:225 (5048) > WebService is not ready yet, retry...
    23:25:33:227 (5048) > WebService is not ready yet, retry...
    23:25:33:227 (5048) > WebService is not ready yet, retry...
    23:25:33:229 (5048) > WebService is not ready yet, retry...
    23:25:33:229 (5048) > WebService is not ready yet, retry...
    23:25:33:231 (5048) > WebService is not ready yet, retry...
    23:25:33:231 (5048) > WebService is not ready yet, retry...
    23:25:33:233 (5048) > WebService is not ready yet, retry...
    23:25:33:233 (5048) > WebService is not ready yet, retry...
    23:25:33:235 (5048) > WebService is not ready yet, retry...
    23:25:33:235 (5048) > WebService is not ready yet, retry...
    23:25:33:237 (5048) > WebService is not ready yet, retry...
    23:25:33:237 (5048) > WebService is not ready yet, retry...
    23:25:33:239 (5048) > WebService is not ready yet, retry...
    23:25:33:239 (5048) > WebService is not ready yet, retry...
    23:25:33:241 (5048) > WebService is not ready yet, retry...
    23:25:33:241 (5048) > WebService is not ready yet, retry...
    23:25:33:243 (5048) > WebService is not ready yet, retry...
    23:25:33:243 (5048) > WebService is not ready yet, retry...
    23:25:33:245 (5048) > WebService is not ready yet, retry...
    23:25:33:245 (5048) > WebService is not ready yet, retry...
    23:25:33:247 (5048) > WebService is not ready yet, retry...
    23:25:33:247 (5048) > WebService is not ready yet, retry...
    23:25:33:249 (5048) > WebService is not ready yet, retry...
    23:25:33:249 (5048) > WebService is not ready yet, retry...
    23:25:33:251 (5048) > WebService is not ready yet, retry...
    23:25:33:251 (5048) > WebService is not ready yet, retry...
    23:25:33:253 (5048) > WebService is not ready yet, retry...
    23:25:33:253 (5048) > WebService is not ready yet, retry...
    23:25:33:255 (5048) > WebService is not ready yet, retry...
    23:25:33:255 (5048) > WebService is not ready yet, retry...
    23:25:33:257 (5048) > WebService is not ready yet, retry...
    23:25:33:257 (5048) > WebService is not ready yet, retry...
    23:25:33:259 (5048) > WebService is not ready yet, retry...
    23:25:33:259 (5048) > WebService is not ready yet, retry...
    23:25:33:261 (5048) > WebService is not ready yet, retry...
    23:25:33:261 (5048) > WebService is not ready yet, retry...
    23:25:33:263 (5048) > WebService is not ready yet, retry...
    23:25:33:263 (5048) > WebService is not ready yet, retry...
    23:25:33:265 (5048) > WebService is not ready yet, retry...
    23:25:33:265 (5048) > WebService is not ready yet, retry...
    23:25:33:267 (5048) > WebService is not ready yet, retry...
    23:25:33:267 (5048) > WebService is not ready yet, retry...
    23:25:33:269 (5048) > WebService is not ready yet, retry...
    23:25:33:269 (5048) > WebService is not ready yet, retry...
    23:25:33:271 (5048) > WebService is not ready yet, retry...
    23:25:33:271 (5048) > WebService is not ready yet, retry...
    23:25:33:273 (5048) > WebService is not ready yet, retry...
    23:25:33:273 (5048) > WebService is not ready yet, retry...
    23:25:33:275 (5048) > WebService is not ready yet, retry...
    23:25:33:275 (5048) > WebService is not ready yet, retry...
    23:25:33:277 (5048) > WebService is not ready yet, retry...
    23:25:33:277 (5048) > WebService is not ready yet, retry...
    23:25:33:279 (5048) > WebService is not ready yet, retry...
    23:25:33:279 (5048) > WebService is not ready yet, retry...
    23:25:33:281 (5048) > WebService is not ready yet, retry...
    23:25:33:281 (5048) > WebService is not ready yet, retry...
    23:25:33:283 (5048) > WebService is not ready yet, retry...
    23:25:33:283 (5048) > WebService is not ready yet, retry...
    23:25:33:285 (5048) > WebService is not ready yet, retry...
    23:25:33:285 (5048) > WebService is not ready yet, retry...
    23:25:33:287 (5048) > WebService is not ready yet, retry...
    23:25:33:287 (5048) > WebService is not ready yet, retry...
    23:25:33:289 (5048) > WebService is not ready yet, retry...
    23:25:33:289 (5048) > WebService is not ready yet, retry...
    23:25:33:291 (5048) > WebService is not ready yet, retry...
    23:25:33:291 (5048) > WebService is not ready yet, retry...
    23:25:33:293 (5048) > WebService is not ready yet, retry...
    23:25:33:293 (5048) > WebService is not ready yet, retry...
    23:25:33:295 (5048) > WebService is not ready yet, retry...
    23:25:33:295 (5048) > WebService is not ready yet, retry...
    23:25:33:297 (5048) > WebService is not ready yet, retry...
    23:25:33:297 (5048) > WebService is not ready yet, retry...
    23:25:33:299 (5048) > WebService is not ready yet, retry...
    23:25:33:299 (5048) > WebService is not ready yet, retry...
    23:25:33:301 (5048) > WebService is not ready yet, retry...
    23:25:33:301 (5048) > WebService is not ready yet, retry...
    23:25:33:303 (5048) > WebService is not ready yet, retry...
    23:25:33:303 (5048) > WebService is not ready yet, retry...
    23:25:33:305 (5048) > WebService is not ready yet, retry...
    23:25:33:305 (5048) > WebService is not ready yet, retry...
    23:25:33:307 (5048) > WebService is not ready yet, retry...
    23:25:33:307 (5048) > WebService is not ready yet, retry...
    23:25:33:309 (5048) > WebService is not ready yet, retry...
    23:25:33:309 (5048) > WebService is not ready yet, retry...
    23:25:33:311 (5048) > WebService is not ready yet, retry...
    23:25:33:311 (5048) > WebService is not ready yet, retry...
    23:25:33:313 (5048) > WebService is not ready yet, retry...
    23:25:33:313 (5048) > WebService is not ready yet, retry...
    23:25:33:315 (5048) > WebService is not ready yet, retry...
    23:25:33:315 (5048) > WebService is not ready yet, retry...
    23:25:33:317 (5048) > WebService is not ready yet, retry...
    23:25:33:317 (5048) > WebService is not ready yet, retry...
    23:25:33:319 (5048) > WebService is not ready yet, retry...
    23:25:33:319 (5048) > WebService is not ready yet, retry...
    23:25:33:321 (5048) > WebService is not ready yet, retry...
    23:25:33:321 (5048) > WebService is not ready yet, retry...
    23:25:33:323 (5048) > WebService is not ready yet, retry...
    23:25:33:323 (5048) > WebService is not ready yet, retry...
    23:25:33:325 (5048) > WebService is not ready yet, retry...
    23:25:33:325 (5048) > WebService is not ready yet, retry...
    23:25:33:327 (5048) > WebService is not ready yet, retry...
    23:25:33:327 (5048) > WebService is not ready yet, retry...
    23:25:33:329 (5048) > WebService is not ready yet, retry...
    23:25:33:329 (5048) > WebService is not ready yet, retry...
    23:25:33:332 (5048) > WebService is not ready yet, retry...
    23:25:33:332 (5048) > WebService is not ready yet, retry...
    23:25:33:334 (5048) > WebService is not ready yet, retry...
    23:25:33:334 (5048) > WebService is not ready yet, retry...
    23:25:33:337 (5048) > WebService is not ready yet, retry...
    23:25:33:337 (5048) > WebService is not ready yet, retry...
    23:25:33:339 (5048) > WebService is not ready yet, retry...
    23:25:33:339 (5048) > WebService is not ready yet, retry...
    23:25:33:341 (5048) > WebService is not ready yet, retry...
    23:25:33:341 (5048) > WebService is not ready yet, retry...
    23:25:33:343 (5048) > WebService is not ready yet, retry...
    23:25:33:343 (5048) > WebService is not ready yet, retry...
    23:25:33:345 (5048) > WebService is not ready yet, retry...
    23:25:33:345 (5048) > WebService is not ready yet, retry...
    23:25:33:347 (5048) > WebService is not ready yet, retry...
    23:25:33:347 (5048) > WebService is not ready yet, retry...
    23:25:33:349 (5048) > WebService is not ready yet, retry...
    23:25:33:349 (5048) > WebService is not ready yet, retry...
    23:25:33:351 (5048) > WebService is not ready yet, retry...
    23:25:33:351 (5048) > WebService is not ready yet, retry...
    23:25:33:353 (5048) > WebService is not ready yet, retry...
    23:25:33:353 (5048) > WebService is not ready yet, retry...
    23:25:33:355 (5048) > WebService is not ready yet, retry...
    23:25:33:355 (5048) > WebService is not ready yet, retry...
    23:25:33:357 (5048) > WebService is not ready yet, retry...
    23:25:33:357 (5048) > WebService is not ready yet, retry...
    23:25:33:359 (5048) > WebService is not ready yet, retry...
    23:25:33:359 (5048) > WebService is not ready yet, retry...
    23:25:33:361 (5048) > WebService is not ready yet, retry...
    23:25:33:361 (5048) > WebService is not ready yet, retry...
    23:25:33:363 (5048) > WebService is not ready yet, retry...
    23:25:33:363 (5048) > WebService is not ready yet, retry...
    23:25:33:365 (5048) > WebService is not ready yet, retry...
    23:25:33:365 (5048) > WebService is not ready yet, retry...
    23:25:33:367 (5048) > WebService is not ready yet, retry...
    23:25:33:367 (5048) > WebService is not ready yet, retry...
    23:25:33:369 (5048) > WebService is not ready yet, retry...
    23:25:33:369 (5048) > WebService is not ready yet, retry...
    23:25:33:371 (5048) > WebService is not ready yet, retry...
    23:25:33:371 (5048) > WebService is not ready yet, retry...
    23:25:33:373 (5048) > WebService is not ready yet, retry...
    23:25:33:373 (5048) > WebService is not ready yet, retry...
    23:25:33:375 (5048) > WebService is not ready yet, retry...
    23:25:33:375 (5048) > WebService is not ready yet, retry...
    23:25:33:377 (5048) > WebService is not ready yet, retry...
    23:25:33:377 (5048) > WebService is not ready yet, retry...
    23:25:33:379 (5048) > WebService is not ready yet, retry...
    23:25:33:380 (5048) > WebService is not ready yet, retry...
    23:25:33:382 (5048) > WebService is not ready yet, retry...
    23:25:33:382 (5048) > WebService is not ready yet, retry...
    23:25:33:385 (5048) > WebService is not ready yet, retry...
    23:25:33:385 (5048) > WebService is not ready yet, retry...
    23:25:33:387 (5048) > WebService is not ready yet, retry...
    23:25:33:387 (5048) > WebService is not ready yet, retry...
    23:25:33:390 (5048) > WebService is not ready yet, retry...
    23:25:33:390 (5048) > WebService is not ready yet, retry...
    23:25:33:392 (5048) > WebService is not ready yet, retry...
    23:25:33:392 (5048) > WebService is not ready yet, retry...
    23:25:33:394 (5048) > WebService is not ready yet, retry...
    23:25:33:394 (5048) > WebService is not ready yet, retry...
    23:25:33:396 (5048) > WebService is not ready yet, retry...
    23:25:33:396 (5048) > WebService is not ready yet, retry...
    23:25:33:398 (5048) > WebService is not ready yet, retry...
    23:25:33:398 (5048) > WebService is not ready yet, retry...
    23:25:33:400 (5048) > WebService is not ready yet, retry...
    23:25:33:400 (5048) > WebService is not ready yet, retry...
    23:25:33:402 (5048) > WebService is not ready yet, retry...
    23:25:33:402 (5048) > WebService is not ready yet, retry...
    23:25:33:404 (5048) > WebService is not ready yet, retry...
    23:25:33:404 (5048) > WebService is not ready yet, retry...
    23:25:33:406 (5048) > WebService is not ready yet, retry...
    23:25:33:406 (5048) > WebService is not ready yet, retry...
    23:25:33:408 (5048) > WebService is not ready yet, retry...
    23:25:33:408 (5048) > WebService is not ready yet, retry...
    23:25:33:410 (5048) > WebService is not ready yet, retry...
    23:25:33:410 (5048) > WebService is not ready yet, retry...
    23:25:33:412 (5048) > WebService is not ready yet, retry...
    23:25:33:412 (5048) > WebService is not ready yet, retry...
    23:25:33:414 (5048) > WebService is not ready yet, retry...
    23:25:33:414 (5048) > WebService is not ready yet, retry...
    23:25:33:416 (5048) > WebService is not ready yet, retry...
    23:25:33:416 (5048) > WebService is not ready yet, retry...
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    23:25:33:524 (5048) > WebService is not ready yet, retry...
    23:25:33:526 (5048) > The request (GetPlayerProfileFrom) [Id:0] hasn't been setup properly.
    23:25:33:527 (5048) > OLWebServiceClient [Status:200] [DownloadEvent:Finished] [HttpError:OK] [ServerError:OK]
    23:25:33:852 (5048) > Request (GetPlayerProfileFrom) [Id:1] failed ! [Status:403] [DownloadEvent:Unauthorized Error] [HttpError:Response Status Code] [ServerError:Invalid Ticket]
    23:25:36:522 (5048) > Request (SEM_Login) [Id:2] failed ! [Status:404] [DownloadEvent:Resource Error] [HttpError:Response Status Code] [ServerError:OK]
    23:25:46:309 (5048) > Exception at: 08/06/2013 at 23:25:46
    Exception code: Access violation (c0000005): (Read of address: 0x00000050)
    Exception address: 0x001aee9b


    CPU info:
    ---------
    EAX = 0x00000000
    EBX = 0x00000000
    ECX = 0x76aae9f8
    EDX = 0x028af06d
    ESI = 0x19c17730
    EDI = 0x19c17730
    EIP = 0x001aee9b
    ESP = 0x028af058
    EBP = 0x00000000

  17. #42
    Join Date
    Jun 2013
    Posts
    1

    Tombraider won't even start

    I'm hoping someone can help me - I cannot find anyone online who can.

    I purchased the latest tombraider game through the steam online gaming site which my husband uses for his strategy games without any difficulty. We have two computers in our home, and when we buy them we have them built to a high spec for gaming. The new tombraider game will not play on our newer computer (around 2 years old) but it will run on the older computer - around 5 years old.

    I have attempted to get help on this from Steam who just send me a bunch of garbled but basic suggestions - and no help. I have also contacted Square Enix and when completing the online form it asks for info from a DXDiag file - but when this is copied into the field in question the send of the form fails. Have tried several times.

    Any suggestions. When trying to open the game it just returns to the desktop without any error message.

  18. #43
    If you can post a Tombraider.log and a dump file left behind after game crash I can have it investigated. Have you followed all the steps listed in this thread: http://forums.eidosgames.com/showthread.php?t=137315, especially updating the video drivers?

  19. #44
    When I start the game the launcher shows up, when I click play it loads up a blackscreen and 1-2 seconds later it closes with no error.

    My Drivers are all up to date.

    Intel Core i3-3220 cpu 3.30GHz
    AMD Radeon HD 6670
    16GB ram
    Windows 7 Home Premium 64-bit.

    I have tried many fixes and every version of Beta patches on Steam.

    17:38:32:448 (5360) > --- NIXXES log start ---
    17:38:32:471 (5360) >
    17:38:32:493 (5360) > Memory statistics:
    17:38:32:513 (5360) > Total RAM = 16.0 GB (16350 MB)
    17:38:32:535 (5360) > Avail RAM = 12.9 GB (13213 MB)
    17:38:32:555 (5360) > Total virtual memory = 4.0 GB (4095 MB)
    17:38:32:576 (5360) > Avail virtual memory = 3.4 GB (3458 MB)
    17:38:32:596 (5360) > OS = Windows 7 (build 7601)
    17:38:32:618 (5360) > Starting Tomb Raider v1.01.748.0
    17:38:32:773 (5360) > [Main] Current directory: C:\Program Files (x86)\Steam\steamapps\common\Tomb Raider
    17:38:32:797 (5360) > Mounted TITLE.000
    17:38:32:813 (5360) > Mounted PATCH.000
    17:38:32:833 (5360) > Mounted PATCH2.000
    17:38:32:873 (5360) > [Render] PCDeviceManager constructor start
    17:38:32:912 (5360) > [Render] Loading ADL...
    17:38:32:938 (5360) > [Render] Done loading ADL
    17:38:32:960 (5360) > [Render] Querying ADL for Eyefinity modes
    17:38:32:981 (5360) > [Render] PCDeviceManager constructor end
    17:38:33:009 (5360) > [Render] PCDX11DeviceManager constructor start
    17:38:33:031 (5360) > D3D Adapter Information:
    17:38:33:052 (5360) > Adapter Description: AMD Radeon HD 6670
    17:38:33:071 (5360) > VendorID: 1002
    17:38:33:091 (5360) > DeviceID: 6758
    17:38:33:113 (5360) > Revision: 0
    17:38:33:135 (5360) >
    ATIAGSGetDefaultDisplayIndex says 0.

    17:38:33:155 (5360) > CROSSFIRE GPU count 1.

    17:38:33:178 (5360) > Reducing mouse lag by setting frame latency to 1...
    17:38:33:330 (5360) > D3D reports feature level 11 is supported.
    17:38:33:396 (5360) > D3D reports no hardware multiple command list support.
    17:38:33:418 (5360) > Loading AMD HD3D driver.
    17:38:33:438 (5360) > Could not find AmdDxExtCreate11!
    17:38:33:458 (5360) > AMD DirectX eXtension version: 8.0
    17:38:33:480 (5360) > Could not load AMD stereoscopic extension!
    17:38:33:511 (5360) > [Render] Querying ADL for Eyefinity modes
    17:38:33:532 (5360) > [Render] PCDX11DeviceManager constructor end
    17:38:38:796 (5360) > CPU count: logical = 4, cores = 2, physical = 1
    17:38:38:826 (5360) > D3D Adapter Information:
    17:38:38:847 (5360) > Adapter Description: AMD Radeon HD 6670
    17:38:38:869 (5360) > VendorID: 1002
    17:38:38:888 (5360) > DeviceID: 6758
    17:38:38:908 (5360) > Revision: 0
    17:38:38:930 (5360) >
    ATIAGSGetDefaultDisplayIndex says 0.

    17:38:38:953 (5360) > CROSSFIRE GPU count 1.

    17:38:38:974 (5360) > Reducing mouse lag by setting frame latency to 1...
    17:38:38:994 (5360) > D3D reports feature level 11 is supported.
    17:38:39:013 (5360) > D3D reports no hardware multiple command list support.
    17:38:39:033 (5360) > Loading AMD HD3D driver.
    17:38:39:055 (5360) > Could not find AmdDxExtCreate11!
    17:38:39:075 (5360) > AMD DirectX eXtension version: 8.0
    17:38:39:097 (5360) > Could not load AMD stereoscopic extension!
    17:38:39:123 (1504) > CreateSwapChain() = 0
    17:38:39:147 (1504) > MakeWindowAssociation() = 0
    17:38:39:188 (5360) > PCDX11RenderContext::Resize(1440, 900, False)
    17:38:39:272 (5360) > PCDX11RenderContext::Resize no change
    17:38:39:339 (5360) > [Render] Using DirectX 11
    17:38:39:508 (5360) > Initalizing audio...
    17:38:39:545 (5360) > Audio device found. FMOD reports 3 driver(s).
    17:38:39:566 (5360) > Audio Driver Name: Speakers (Realtek High Definition Audio)
    17:38:39:588 (5360) > Speaker Mode: 2

  20. #45
    Join Date
    Jun 2013
    Posts
    2
    Tomb Raider 2013 launched normally via the steam client until I installed Internet Explorer 10. Now the game crashes upon startup. Below is my tombraider log file:

    http://www.megafileupload.com/en/fil...36C0-mdmp.html

    Your assistance is greatly appreciated...

  21. #46
    Join Date
    Jul 2013
    Posts
    1
    Hello, I've created a folder with the .mdmp files on crash. Is it possible to resolve the issue? I'm updating my graphics card as we speak.

    https://www.dropbox.com/sh/o1w1k37u9z22gt4/ZoxIeae-5I

  22. #47
    Join Date
    Jul 2013
    Posts
    1
    I recently bought Tomb Raider off steam and finished downloading it today.
    However, I can't seem to be able to play the game as it crashes as soon as the screen starts with the Company names.

    Here is the Log and .mdmp files:
    https://www.dropbox.com/sh/4pmlgeoejb7yns5/PmyrVWBXkM

    Please help me resolve the issue, and thank you in advance.

  23. #48
    So yeah I purchased Tomb Raider last night for the steam summer sale and like alot of people I cant get the game to run. I get that little black box that pops up for a second then disappears with nothing launching. I've tried all the work arounds that people have been posting all over the web with no success. I've been checking the launch log over and over and over again till I just noticed that the game, when launching, is trying to load under Windows Vista. Now I myself do not have Windows Vista, I have Windows 7 Home Premium. Anyone want to try and take a crack at this one? Why is the game trying to load under one OS when I clearly have it on another. Anyway to reg force it to go under Win 7? Here is the log


    20:54:07:451 (1456) > --- NIXXES log start ---
    20:54:07:494 (1456) >
    20:54:07:499 (1456) > Memory statistics:
    20:54:07:507 (1456) > Total RAM = 15.9 GB (16330 MB)
    20:54:07:509 (1456) > Avail RAM = 13.6 GB (13973 MB)
    20:54:07:511 (1456) > Total virtual memory = 4.0 GB (4095 MB)
    20:54:07:519 (1456) > Avail virtual memory = 3.4 GB (3442 MB)
    20:54:07:526 (1456) > OS = Windows Vista (build 6000)
    20:54:07:531 (1456) > Starting Tomb Raider v1.01.743.0
    20:54:07:660 (1456) > [Main] Current directory: C:\Program Files (x86)\Steam\steamapps\common\Tomb Raider
    20:54:07:673 (1456) > Mounted TITLE.000
    20:54:07:681 (1456) > Mounted PATCH.000
    20:54:07:688 (1456) > Mounted PATCH2.000
    20:54:07:702 (1456) > [Render] PCDeviceManager constructor start
    20:54:07:748 (1456) > [Render] PCDeviceManager constructor end
    20:54:07:807 (1456) > [Render] PCDX11DeviceManager constructor start
    20:54:07:816 (1456) > D3D Adapter Information:
    20:54:07:823 (1456) > Adapter Description: NVIDIA GeForce GTX 570
    20:54:07:830 (1456) > VendorID: 10de
    20:54:07:832 (1456) > DeviceID: 1081
    20:54:07:838 (1456) > Revision: a1
    20:54:07:845 (1456) > NVidia hardware detected. Attemping to load NVAPI...
    20:54:07:853 (1456) > NVAPI loaded succesfully.
    20:54:07:913 (1456) > Reducing mouse lag by setting frame latency to 1...
    20:54:07:921 (1456) > D3D reports feature level 11 is supported.
    20:54:07:923 (1456) > NVAPI Depth Bounds Test supported.
    20:54:07:936 (1456) > [Render] PCDX11DeviceManager constructor end
    20:54:20:643 (1456) > CPU count: logical = 8, cores = 4, physical = 1
    20:54:20:653 (1456) > PCDeviceManager: Behavior flags:
    20:54:20:660 (1456) > PCDeviceManager: - Hardware vertex processing
    20:54:20:663 (1456) > PCDeviceManager: - Pure device
    20:54:20:694 (1456) > [Render] Using DirectX 9
    20:54:20:842 (1456) > Initalizing audio...
    20:54:20:870 (1456) > Audio device found. FMOD reports 5 driver(s).
    20:54:20:872 (1456) > Audio Driver Name: Headphones (2- High Definition Audio Device)
    20:54:20:880 (1456) > Speaker Mode: 2

    Anything else look out of the ordinary and maybe the the OS isnt really the problem?

    Specs are:
    I7 3770k @ 4.2
    Asus z77 Sabertooth
    GTX 570 (yeah its old but cant afford a new one)
    16g Ram
    250g SSd
    1T HDD

  24. #49
    Join Date
    Jul 2013
    Posts
    1
    Same problem. Game crashes on startup. Here's a link with the dump files. Thanks for the help!

    https://www.dropbox.com/sh/fi4rn2ztasmz31s/Eg6915sRJv

  25. #50
    Join Date
    Jul 2013
    Posts
    1
    I've got the same problem with this game as well. I do get the startup menu but as soon as I start te game it just gives a black screen and crashes. AMD-videodriver is updated (or at least it claims to be). So could you take a look at the log file and help me please?

    http://www.speedyshare.com/Yp8Zb/tom...7-10-37C0.mdmp

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