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Thread: Tomb Raider has stopped working

  1. #1
    Join Date
    Mar 2013
    Posts
    3

    Tomb Raider has stopped working


    (click image to enlarge)

    When I press play within 3 seconds a prompt pops up saying Tomb Raider has stopped working as you can see in the screenshot above. I can't get into the game what so ever. I can't even get to the games launcher window.

    Running:
    i5 2500k
    Asus GTX 560 Ti
    8 GB RAM
    Update drivers all around

    Tried running the TombRaider.exe from the folder as admin.
    Tried verifying the integrity of game cache.
    Tried deleting the Tomb Raider registry.
    Tried to disable Tessellation by changing the registry.
    Tried to disable ExclusiveFullscreen by changing the registry.

    Here's my Tombraider.log file contents


    I've uploaded all my crash reports to filedropper


    Not sure what else to try, anyone have an idea of what I can do?
    HTML Code:
    http://steamcommunity.com/id/kewkey
    Thanks

  2. #2
    Join Date
    Feb 2012
    Location
    Darwin, Australia
    Posts
    6,497
    what at times help is deleting the registryblob in the steam folder. no guarantee but worth a try.

    i had it to with some games and this mostly resolved my problem. also deleting the game can help.
    signature image

  3. #3
    Join Date
    Mar 2013
    Posts
    3
    Quote Originally Posted by Metalrocks View Post
    what at times help is deleting the registryblob in the steam folder. no guarantee but worth a try.

    i had it to with some games and this mostly resolved my problem. also deleting the game can help.
    Thanks for the response, but still no luck.

  4. #4
    Join Date
    Feb 2012
    Location
    Darwin, Australia
    Posts
    6,497
    damn. did it just happen today or for the last few days? at times, the next day it will work. but again, no guarantee on that.

    sorry i cant help you with your problem.
    signature image

  5. #5
    Join Date
    Mar 2013
    Posts
    3
    Quote Originally Posted by Metalrocks View Post
    damn. did it just happen today or for the last few days? at times, the next day it will work. but again, no guarantee on that.

    sorry i cant help you with your problem.
    It's been doing it since launch.

    No problem, Thanks for trying!

  6. #6
    Join Date
    Mar 2013
    Posts
    4
    I have had the very same problem, INSANE loads of times, suddenly just stops working, it was intence in the start but further out it the game less of it but still some.

  7. #7
    I just finished downloading the game tonight on Steam and I got a "Tomb Raider has stopped working" after about 20 minute of play. I take it is a driver related issue. Any solutions or known driver version that works? All other games are proper.

    I'm going to downgrade drivers and see if that helps in the meantime.

    My spec:
    Asus Rampage IV
    3960x cpu
    32gig
    680GTX 314.14 drivers
    Windows 7 64bit
    etc...

  8. #8
    Join Date
    May 2011
    Posts
    4,566
    Hey guys,

    Really sorry you're having issues - I know you want to get back playing. Unfortunately I'm not a PC buff personally, but our support staff has been troubleshooting similar issues since launch. Any chance you could create a ticket below?

    Much appreciated!

    Here is the link, and a rundown of how to create a ticket: http://support.eu.square-enix.com/j/tomb_raider

    Creating a Ticket
    Click on the “contact” button
    When the next page loads, in the “Customer Service” section, click the “Get Support” button
    The next page will direct you to select a category and subcategory e.g. Technical Support > Video/Graphics
    In the Contact details, type a brief description of the problem and click “Next”.
    Click “Next” again
    This will provide an “E-mail Support” option, Click “proceed to E-mail Support”
    Fill out the required information and click “Next”
    Review the entered information and hit “Submit”

  9. #9
    Hello
    I had similar issue, I contacted Square Enix Support Centre, I got a answer, I did what they recomended me and the issue is gone.
    In case it maight help anybody, I copy and paste the answer I got from them.
    Cheers
    Jerry

    Dear Jaroslav,

    Thank you for contacting the Square Enix Support Centre.


    We are very sorry to hear that you are having issues with Tomb Raider.

    We would first recommend you completely reinstall your graphics card driver, as yours was last updated in 2011. In order to do so, please follow these steps:

    - Click Start
    - Right-click Computer, select Properties
    - Select Device Manager
    - Right-click on your graphics card
    - Select Uninstall, check the box in the prompt and click OK
    - Restart your computer
    - Go to the official website for your graphics card driver and download the latest driver for your graphics card
    - Restart your computer again

    We would also recommend trying a selective startup before launching the game. Use the System Configuration Utility to perform a clean boot:

    1) Click Start
    2) Click Run
    3) Type MSCONFIG
    4) Click OK. This will load the System Configuration Utility.
    5) On the General tab, click Selective Startup, and then click to clear the check box "Load Startup Items".
    6) Click Apply.
    7) Click Close. Then Reboot your PC

    This will stop most of the extra software loading when windows boots, this is simply to check if it is another program on your PC that is causing this. In order to restore your PC to a normal boot follow the steps above again and on the General tab choose Normal Startup, Apply and ok.

    If this does not resolve the issue, please do not hesitate to contact us again.


    Kind regards,

    The Square Enix Support Centre team

    Thank you again for contacting us and for your interest in Square Enix products!
    More help and information is available at the Square Enix Support Centre website.
    http://support.eu.square-enix.com/

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