Thread: Game CRASHING/FREEZING - All Issues / Q&A (some solutions within)

Game CRASHING/FREEZING - All Issues / Q&A (some solutions within)

  1. #276
    Join Date
    Aug 2011
    Posts
    10
    Hey guys,

    Been 2:30hrs since my last post/crash.

    Weird, seems very intermittant, but still convinced of the Desktop Window Manager involvement.

  2. #277
    Originally Posted by piacenti
    Well I'm tired of waiting for a solution, I think I'll ask for a refund very soon.
    It's a mess, I'll agree with you there, and should this have been caught before launch YES YES YES, but they're trying their hardest. It's a great game under all this annoyance, I would wait a week.

    Also, I'm trying to figure out why (though I'm still getting the same crash) it happens much less frequently with the new patch....hmmmmmm...

  3. #278
    Originally Posted by piacenti
    Well I'm tired of waiting for a solution, I think I'll ask for a refund very soon.
    Who would be responsible for the refund? Steam or the retailer?

  4. #279
    Could an admin please confirm whether your looking into fixes for crashes effecting nVidia owners?

    There's alot of us on the Steam forums if you care to look, and elsewhere.

    DX 11 is a no go. Can point out a few worse spots.

    Just find it hard to believe a system that's been stable for six months in many games, windows use and various use could suddenly be broken after getting to the Chinese city hub in your game. Infact I played through the Detroit start of the game and had no problems.

    Or does your AMD sponsorship deal prohibit support?

    If you need a dummy to test things out, plenty of takers about.

  5. #280
    I own AMD cards and I crash every time I run DX11. So it isn't just a nVidia thing.

  6. #281
    The screwed up thing is the game runs more smoothly AND looks better in DX11, but constantly crashes to desktop. When DX11 is disabled, it doesn't crash, but stuttering is much worse even with the lowered visuals.

    Can't win it seems.

  7. #282
    Originally Posted by nukedukem
    The screwed up thing is the game runs more smoothly AND looks better in DX11, but constantly crashes to desktop. When DX11 is disabled, it doesn't crash, but stuttering is much worse even with the lowered visuals.

    Can't win it seems.
    That's how I find it.

    Are you using an SSD? what anti virus? Steam directory on a drive other than C?

    There has to be a common denominator here somewhere.

  8. #283
    Join Date
    Aug 2011
    Posts
    4
    nVidia owners, try downgrading to version 275.33 drivers. Report back if it worked for you...

  9. #284
    Originally Posted by Hermi
    nVidia owners, try downgrading to version 275.33 drivers. Report back if it worked for you...
    Didn't work. Enabling DX9 does, but it stutters like nuts. Only got these issues when I got to the chinese city hub.

  10. #285
    Join Date
    Aug 2011
    Posts
    1
    Originally Posted by nukedukem
    The screwed up thing is the game runs more smoothly AND looks better in DX11, but constantly crashes to desktop. When DX11 is disabled, it doesn't crash, but stuttering is much worse even with the lowered visuals.

    Can't win it seems.
    Same happens for me, although I have had the issues since the beginning. DX11 crashes like mad to desktop and DX9 stutters. The crashes in DX11 do seem to be far less frequent then previously but it is still unplayable imo.

    I have tried everything, DX11 with and without tesslation, updating drivers, updating directx, verifying game cache, I even reinstalled Windows because I upgraded from a 5870 to a GTX570 and never formatted when I did that but no go. DirectX 9 does work though for me so thank god.

    I'm running:

    i7 2600k
    Asus P8P67 Pro
    16GB GSkill Ripjaw Ram
    EVGA Geforce GTX 570
    180GB OCZ Vertex II

    I have Steam installed on my C:\ (my SSD) and I'm running Nod32 and Malwarebytes protection mode.

    Hopefully this gets resolved, DX11 runs so much smoother, graphically wise there isn't much difference though.

    -----------------------------------------

    Here is the event data:

    Log Name: Application
    Source: Application Error
    Date: 8/26/2011 1:12:20 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Shaun-PC
    Description:
    Faulting application name: dxhr.exe, version: 1.1.622.0, time stamp: 0x4e565b57
    Faulting module name: dxhr.exe, version: 1.1.622.0, time stamp: 0x4e565b57
    Exception code: 0xc0000005
    Fault offset: 0x0014e4fc
    Faulting process id: 0x1188
    Faulting application start time: 0x01cc63a4c6f0438a
    Faulting application path: c:\program files (x86)\steam\steamapps\common\deus ex - human revolution\dxhr.exe
    Faulting module path: c:\program files (x86)\steam\steamapps\common\deus ex - human revolution\dxhr.exe
    Report Id: f8dfeed9-cfa1-11e0-9fda-f46d041576ea

  11. #286
    Originally Posted by Hermi
    nVidia owners, try downgrading to version 275.33 drivers. Report back if it worked for you...
    Downgrading changed nothing, my game still crashes whenever I try and reach that objective. Every. Single. Time.

  12. #287
    Join Date
    Aug 2011
    Posts
    1
    I'm crashing in a very specific spot in the game. *small spoiler just to explain where* I'm in a room where you have to sneak past a bunch of laser grids and on the far side you make it to an elevator. Everytime I go in the elevator it crashes. I've tried pretty much everything. DX11 on and off. all the settings to their lowest. rebooting. I guess the next step is reinstalling the entire game and seeing if I still crash. Running Windows 7 64bit. nvidia GTX 460 SE. All drivers updated. *sigh* help... or i guess wait for another update that improves game stability with nvidia graphics cards...

  13. #288
    Join Date
    Aug 2011
    Posts
    1
    I was able to play the game for about 15 minutes and then I started getting black screen crahses where I had to ctrl alt delete to exit out of the game. Now the game crashes at the menu. I have all my settings maxed and DX11 enabled although the game still crashes when in DX9. Heres a crash report:

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: dxhr.exe
    Application Version: 1.1.622.0
    Application Timestamp: 4e565b57
    Hang Signature: 4fb7
    Hang Type: 2048
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: 4fb7e31662b2d0979f1000a09ec7b58a
    Additional Hang Signature 2: 5165
    Additional Hang Signature 3: 5165a7ed02a9003b12da6e5364550ddf
    Additional Hang Signature 4: 4fb7
    Additional Hang Signature 5: 4fb7e31662b2d0979f1000a09ec7b58a
    Additional Hang Signature 6: 5165
    Additional Hang Signature 7: 5165a7ed02a9003b12da6e5364550ddf

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    By the way, I'm running a system with an i7 860, 8 gb corsair ram, 2 x Sapphire HD 6870s and a 1TB 7200RPM seagate HDD.

  14. #289
    Join Date
    Aug 2011
    Posts
    1
    The game keeps crashing for me whenever I click leave in a conversation with someone. Runs perfectly fine until then.

    I am running around Detroit city and this is happening with Megan's mum and the cop. It was fine with me accepting the mission from Megan's mum but now, since the patch it just crashes back to desktop.

  15. #290
    Join Date
    Aug 2011
    Posts
    1
    Core2Duo e6700 @ 2.67GHz
    8800GTX 768MB RAM
    8 GB RAM
    WinXP 64
    1024x768 resolution.

    Game runs fine until I shoot a weapon.
    As soon as the pistol is shot the muzzle flash happens then the game just locks with the audio looping over and over.
    I can't even kill it in the task manager or process explorer!
    So it doesn't even generate an error message or a dump.
    Game freezes and just nearly locks my computer.
    I can alt tab and such, but since I can't kill the process I have to shutdown my system, as even logging off the user profile the game still is crashed in the background.



    I have put the graphics to their lowest settings, updated drivers, rolled back drivers, re installed from steam and nothing works.
    Messed around with it for 3 hours today

  16. #291
    Im back from a two day break! Hmmm no fixes still... New patch really helps load times though! Crashing infrequently though now, it's like my computer and game are playing a screwed up game of Russian Roulette and the one who loses is me

  17. #292
    since im im just going to put screen shots of where its freezing on me. as soon as i step out on the elevator it freezes on me.?

    http://i112.photobucket.com/albums/n...8-26_00001.jpg

    http://i112.photobucket.com/albums/n...8-26_00002.jpg

    please eidos help

  18. #293
    Join Date
    Jul 2011
    Posts
    1
    Figure I will add mine to the list:

    Here is the error information:

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: dxhr.exe
    Application Version: 1.1.622.0
    Application Timestamp: 4e565b57
    Hang Signature: eae5
    Hang Type: 2048
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: fba9eb54795eb566c468bbcb72a83b2b
    Additional Hang Signature 2: 57cb
    Additional Hang Signature 3: 31d2eb1b5ec2e00d3969ed3a76969108
    Additional Hang Signature 4: eae5
    Additional Hang Signature 5: fba9eb54795eb566c468bbcb72a83b2b
    Additional Hang Signature 6: 57cb
    Additional Hang Signature 7: 31d2eb1b5ec2e00d3969ed3a76969108

    System Specs:
    AMD Phenom II X3 720 Black Edition (stock speeds for now while I am waiting for my H100 to come in)
    MSI 790FX-GD70
    Asus HD 6870 Direcrt CU running Catalyst 11.7 drivers
    2x 4096kb Patriot DDR3 1600
    Sound Blaster X-Fi Titanium with latest Vista 64 drivers
    2 WD 6400AAKS hard drives
    1 Hitachi HDT721010SLA360 1TB hard drive
    Corsair HX1000W PSU
    Intel EXPI9300PT N.I.C. (I prefer hardware to onboard NICs)
    Samsung SyncMaster P2370
    Running Vista 64 with latest updates as of 8/17.
    Running the latest game patch and playing through Steam (disc version of the game)

    Will be playing and the game freezes. I have to control alt delete and then reload. I do not get a Windows error window until after I control alt delete. Seems to happen right after I open a door and go through it or when I start a tutorial (this time was coming out of the elevator and tried to open the augmentation tutorial when it froze).

    Just did it again. Looks like I can duplicate it by going back and forth in a door.

    here is the information.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: dxhr.exe
    Application Version: 1.1.622.0
    Application Timestamp: 4e565b57
    Fault Module Name: atkdx11disp.dll
    Fault Module Version: 7.14.10.305
    Fault Module Timestamp: 4bc6f989
    Exception Code: c0000005
    Exception Offset: 00012dac
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    HTH

  19. #294
    Originally Posted by Core2011
    since im im just going to put screen shots of where its freezing on me. as soon as i step out on the elevator it freezes on me.?

    http://i112.photobucket.com/albums/n...8-26_00001.jpg

    http://i112.photobucket.com/albums/n...8-26_00002.jpg

    please eidos help
    Hey I was crashing there too, the way i got by was actually bringing and carrying a box with me past the crash point... I have no idea why that worked but it did for me

  20. #295
    config : win7 64, 2500k, 560ti, 280.16nv drivers
    it isn't possible to reload saved, game freeze, and for each change in setup i need to restart a new game.

  21. #296
    ill try that

  22. #297
    Could not get past the on rails part at the very beginning until just now and I finally got some gameplay in. At the part where I just got the implants and am back at sarif. Can only play the game for 10 minutes or so before it freezes and gives me the same message many of you are getting (Full Error Message: A problem has occurred with your display driver. Your system may not have enough resources to run the game at the selected settings. You can retry using the same settings, or adjust them to lower settings. Make sure you have the latest drivers for your video hardware, and try rebooting your system to help clear up any issues. )

    I tried switching to edge AA and it doesn't seem to help the game run any better. I think all of my drivers are up to date. I have:

    Windows Vista Home premium
    Processor: AMD Phenom 9150e Quadcore Processor 1.80 GHz
    5 Gb ram
    64 bit OS

    NVidia GeForce GTX 275

    I think I should make the requirements, is there anything I can do to get this game to run worth a damn?

  23. #298
    So I've downloaded and reinstalled DX and now instead of the game freezing when loading a level I just get a black screen immediately after launching DX, no error message or anything just a black screen.

    Ah screw it, it looks like it is my HDD. Im getting countless errors trying to copy files using steam mover and just the normal copy paste. Ill just back up whatever I can and head to the store tomorrow to exchange the HDD.

  24. #299
    Join Date
    Aug 2011
    Posts
    1
    Ill just add my grievance here as well.

    I have also been experiencing the random crashes. Tried all the solutions proposed and none of them worked 100%. The last one I tried, running the game directly from the steam folders with "run as administrator" selected, worked the longest.

    System:
    i5-2400 3.1GHz
    8 Gig mem
    64 bit Win 7
    Nvidia 560Ti SOC

    All drivers are up to date

    The game just crashes to desktop and most of the times I have to stop it with task manager.

  25. #300
    I've got the same problem. Random crashes from approx 10 to 40 min apart, complete lock up with brown textured verticle lines or sometimes black, the sound is looped. Alt-ctrl-del does nothing, have to power down and reboot. I get no errors displayed whatsoever after lockup and booting.

    Also the game doesn't save my changes made to key mapping, so every time i re-start i have to change my keyboard button mapping in the game.

    I have no LAN proxy,

    Iv'e tried:

    -making a new Windows user account and running game through steam.
    -lowering overclocks on GPU/ CPU to stock values.
    -running with DX 11 off (in the game menu).
    -different resolutions in game and native windows.
    -many other graphics settings in game.
    -verifying cache with steam
    -defragged HD
    -running the game from steam folder


    Windows 7 64bit
    Asus P7H55M-Pro
    i5-661 4.1Ghz
    Radeon HD 5850 overclocked 820mhz mem 1225
    AMD Catalyst 11.8 drivers
    DX 11
    6GB RAM PC 1333 DDR3
    Acer G245H monitor

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