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Thread: FFVII Activation Code Issues

FFVII Activation Code Issues

  1. #1

    Final Fantasy VII PC DRM is borked

    I purchased this game off the store a bit ago.

    After installation, it asks you to enter your serial for it to connect and unlock the game for you.

    I entered my serial, it connected to the license server, and it tells me my activation failed and my serial was invalid.

    I did it manually with my serial and unlock code, and still nothing.

    I paid $12.70 for something that doesn't work. Perhaps you could flip the "on" switch, SE? Thanks.

  2. #2

    Originally Posted by Burrows
    I purchased this game off the store a bit ago.

    After installation, it asks you to enter your serial for it to connect and unlock the game for you.

    I entered my serial, it connected to the license server, and it tells me my activation failed and my serial was invalid.

    I did it manually with my serial and unlock code, and still nothing.

    I paid $12.70 for something that doesn't work. Perhaps you could flip the "on" switch, SE? Thanks.


    Not working for me either, no matter how I enter it.



  3. #3

    I've contacted SecuROM's and SE's technical support. Hopefully they'll reply or the "on" switch is turned on soon.

  4. #4

    Originally Posted by Burrows


    I've contacted SecuROM's and SE's technical support. Hopefully they'll reply or the "on" switch is turned on soon.

    No luck with a phone call to either?

  5. #5

    I contacted SecuROM through email and SE through the technical support website.


    When I got hacked a few years ago in FFXI, they were pretty quick to respond.


    I believe it's too late to contact them by phone, or they're closed on the weekends here in the US.

  6. #6

    I'm playing right now guys, it's awesome. Loving the full orchestral tracks and updated models.

  7. #7

    Originally Posted by imported_Matt


    I'm playing right now guys, it's awesome. Loving the full orchestral tracks and updated models.

    Ahahahaha, this guy is such a good troll

  8. #8

    I doubt it. If you're telling the truth, you'll tell us how you got the DRM to work.

  9. #9

    Yeah, it's not working for me either. Definitely disappointing.

  10. #10

    Just hit activate and it works lmao

  11. #11

    Come on!!! I was really excited about this. Dissapoint.


    Let us play!

  12. #12

    Originally Posted by imported_Matt


    Just hit activate and it works lmao


    And companies wonder why piracy is rampant. It's douche moves like this that makes customers esort to shadier methods. If ANYONE got the game working, please let us know how!


    I personally know two lawyers, Square Enix, TWO, and if you don't enable us paying customers to activate the game, there WILL be hell to pay.

  13. #13

    Originally Posted by Brandt


    Originally Posted by imported_Matt


    Just hit activate and it works lmao


    And companies wonder why piracy is rampant. It's douche moves like this that makes customers esort to shadier methods. If ANYONE got the game working, please let us know how!


    I personally know two lawyers, Square Enix, TWO, and if you don't enable us paying customers to activate the game, there WILL be hell to pay.






    its true we paid you for the game so we deserve to get not this crap of paying for nothing i didnt pay you just so i could get ripped off and have a non working game installed on my comp we deserve and have the right to be able to play this game, there will be hell if tihs problem doesnt get fixed soon and if not i want my money back >.<



  14. #14

    Originally Posted by Lyndon


    its true we paid you for the game so we deserve to get not this crap of paying for nothing i didnt pay you just so i could get ripped off and have a non working game installed on my comp we deserve and have the right to be able to play this game, there will be hell if tihs problem doesnt get fixed soon and if not i want my money back >.<


    If this does not get resolved by Monday, I will download a program that bypasses SecuROM, and believe me, there are plenty of programs out there that do it.

  15. #15

    not working for me either. =(





    their mistake becomes our problem. i'm getting tired of square-enix, it's all gone downhill since the merger

  16. #16

    This is AMAZING - how have they not even SAID ANYTHING by the next day????

  17. #17

    I suspect it was either released early by mistake or pulled because the DRM is not functioning correctly. Some of you may be familiar with a video game series "The Witcher" - The Witcher 2 was released on PC and I bought it on launch day. I actually could not play until the next day because of SecuROM's horrible DRM. The fact is SecuROM's communication and management of the situation was so bad that CD Projekt RED (The developers of The Witcher video game series) patched almost every bit of SecuROM's DRM out to stop it from causing further issues. As compensation for the affected customers they unlocked all the pre-order bonuses from different retailers for everyone.


    If I find any issues with the DRM that interferes with my enjoyment of my legitimate copy of the game. You can bet I am gonna blow the dust off my old uTorrent client and get a cracked version so I can enjoy it without interference. I absolutely hate SecuROM. I want to support the company behind the game. Truly though DRM such as SecuROM is as draconian as one can get. It disappoints me greatly Square Enix has decided to use SecuROM of all companies to manage DRM for FFVII. This may not be the cause of yesterday's issue but it is still disturbing to say the least. I expect an official announcement of some kind tomorrow seeing as they can not be bothered during the weekend to make a single statement about it. This is not the 90's Square Enix. Have someone get on their cellphone and make a statement on Twitter which would require under a minute of someone's time.


    If I do not see any official statement tomorrow. I will report the issue to the BBB and I encourage others who purchased the game to do the same. Because customer support's apologies do not make it any less illegal. You cannot take a customer's money, refuse to do a refund and not provide the "goods" they paid for. If you happen to be European, you stand an even better chance at getting something done about it as your consumer protection laws are much better versus the United States' laws. Make sure you provide proof that Square Enix refused to refund you after failing to deliver the promised product you paid for.


    On a side note. One must really be a douche to bait people by claiming they have access to the game when they in fact do not in such a devoid forum. What happened? Couldn't handle the heat at 4chan or are you just eleven years old?

  18. #18

    I too bought within the window that the game was briefly available and my serial code does not work either. I emailed both SE and SecuRom. Hopefully something soon, or I'm contacting bank and having them dispute the transaction.

  19. #19

    Originally Posted by Xeinok


    This is AMAZING - how have they not even SAID ANYTHING by the next day????




  20. #20

    Originally Posted by Nicole


    I too bought within the window that the game was briefly available and my serial code does not work either. I emailed both SE and SecuRom. Hopefully something soon, or I'm contacting bank and having them dispute the transaction.



    That is a perfectly reasonable response Nicole. Just be wary. I am a new user with the Square Enix store but I imagine it's not far from how Steam works. If you dispute the transaction they can respond in a multitude of ways. They may just ban the card you used from any further transactions. More likely they will ban your account which can possibly deny you access to any games you have already purchased on their store. I am not attempting to sway you from doing what you said. Just giving you a heads up.


    I know it's the weekend so I am going to wait until tomorrow for some form of a response or statement on the issue. Though I find it disgusting such large companies like Square Enix and SecuROM cannot seem to hire staff for the weekends because they enjoy cutting costs. That is fine and acceptable for smaller companies. Yet Square Enix is more than happy and equipped to take your money during the weekend but not to give you any support if you have issues.

  21. #21

    Thought you guys may be interested in these articles seeing as how they relate to your issues.....





    www.cinemablend.com/games/Final-Fantasy-...


    and


    www.computerandvideogames.com/361579/fin...


    ... just in case you were curious about why the game isnt working.




  22. #22

    Originally Posted by imported_Mite


    That is a perfectly reasonable response Nicole. Just be wary. I am a new user with the Square Enix store but I imagine it's not far from how Steam works. If you dispute the transaction they can respond in a multitude of ways. They may just ban the card you used from any further transactions. More likely they will ban your account which can possibly deny you access to any games you have already purchased on their store. I am not attempting to sway you from doing what you said. Just giving you a heads up.



    Indeed. Don't dispute it or do a chargeback. Deal with support if you can.

  23. #23

    Those who bought this game should start receiving emails from Digital River soon saying that you initiated a refund (even if you didn't). Make sure you follow the instructions in the email or else you may not be able to get the refund without major hassle. Here is what the letter says...You then have to say you agree and it will take you to a confirmation page. Hope this helps.


    FINAL FANTASY VII [PC DOWNLOAD]

    <blockquote> Customer has requested a refund from Digital River for the product(s) identified in the comments box at the bottom of this page. Customer understands and agrees that, prior to receiving a refund, Customer must take the necessary measures to delete and destroy the intellectual property licensed to Customer (for use under the terms of the Publisher's license agreement) for which Customer is seeking the refund.
    By clicking the "I Agree" button at the bottom of this page, Customer represents and warrants that Customer has in fact rendered the product completely unusable by Customer, and that Customer has not made any copies of the product available to any other person. Customer further represents and warrants that Customer has not kept any back up or other copies of the product for any reason.
    In reliance on Customer's representations and warranties, Digital River agrees it will refund the purchase price of the product to the Customer. Furthermore, Digital River will report the product as "destroyed" to the software vendor once this letter has been executed by the Customer and received at Digital River. Customer acknowledges that any continued use of the software product constitutes a willful copyright infringement on the part of Customer. By law, Customer may be liable for civil damages (including attorneys' fees) of up to 150,000 USD for each willful copyright infringement.</blockquote>



  24. #24

    Yep. That is quite nice that the customer didn't have to contact SE support directly in order to get a refund.

  25. #25

    I don't want a refund - I want my game.

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