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Type: Posts; User: SE-Chris

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  1. Replies
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    8,584

    We apologize that you seem to be having problems...

    We apologize that you seem to be having problems registering this game. We would like for you to contact the Square Enix Support Center as this issue seems to be an account issue.
  2. Replies
    22
    Views
    10,334

    We apologize that you are unhappy with this game...

    We apologize that you are unhappy with this game to obtain a refund we suggest contacting Digital River directly via phone at 1-866-585-3251.
  3. Replies
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    33,446

    We will need for you to contact the Square Enix...

    We will need for you to contact the Square Enix Support Center as this seems to be an account related problem rather than an actual technical issue.
  4. Replies
    618
    Views
    194,087

    We apologize for the confusion, we suggest...

    We apologize for the confusion, we suggest contacting the European Support Centre as they would be the proper department to help with a European Square Enix Members account.
  5. Replies
    176
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    62,142

    We are sorry that you are encountering issues...

    We are sorry that you are encountering issues when connecting to Final Fantasy VII. This error message means the download did not go through properly. Can you please check the following?

    <ul>
    ...
  6. Replies
    203
    Views
    66,918

    We are sorry that you are encountering issues...

    We are sorry that you are encountering issues when connecting to Final Fantasy VII. This error message means the download did not go through properly. Can you please check the following?

    <ul>
    ...
  7. Replies
    203
    Views
    66,918

    We are sorry that you are encountering issues...

    We are sorry that you are encountering issues when connecting to Final Fantasy VII. This error message means the download did not go through properly. Can you please check the following?

    <ul>
    ...
  8. Replies
    672
    Views
    157,914

    If you are still having difficulties with the...

    If you are still having difficulties with the downloading of the game, we would suggest power cycling your networking hardware. To do this unplug all your networking equipment and wait about 3 - 5...
  9. Replies
    672
    Views
    157,914

    We apologize, for the inconvenience. It seems...

    We apologize, for the inconvenience. It seems Digital River, the company we use for payment and distribution for the Square Enix Online Store, may have had some website difficulties, resulting in a...
  10. Replies
    618
    Views
    194,087

    We are sorry that you are encountering issues...

    We are sorry that you are encountering issues when connecting to Final Fantasy VII. This error message means the download did not go through properly. Can you please check the following?

    <ul>
    ...
  11. We apologize for having difficulty with our...

    We apologize for having difficulty with our game.


    Unfortunately, it is a common problem when laptop systems attempt to compress the traditional version of the standard 101-function keyboard...
  12. Replies
    68
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    28,033

    Thank you for your continued assistance Gravity....

    Thank you for your continued assistance Gravity. And thank you for your post Ben.


    While we have resumed support for EIDOS titles, many of their older titles are not supported by the new Square...
  13. Replies
    672
    Views
    157,914

    We apologize, for the inconvenience. It seems...

    We apologize, for the inconvenience. It seems Digital River, the company we use for payment and distribution for the Square Enix Online Store, may have had some website difficulties, resulting in a...
  14. Replies
    428
    Views
    96,187

    We apologize, for the inconvenience. It seems...

    We apologize, for the inconvenience. It seems Digital River, the company we use for payment and distribution for the Square Enix Online Store, may have had some website difficulties, resulting in a...
  15. Replies
    672
    Views
    157,914

    We apologize, for the inconvenience. It seems...

    We apologize, for the inconvenience. It seems Digital River, the company we use for payment and distribution for the Square Enix Online Store, may have had some website difficulties, resulting in a...
  16. Replies
    672
    Views
    157,914

    We apologize, for the inconvenience. It seems...

    We apologize, for the inconvenience. It seems Digital River, the company we use for payment and distribution for the Square Enix Online Store, may have had some website difficulties, resulting in a...
  17. Replies
    68
    Views
    28,033

    Thank you for the advice Dezark, you are correct,...

    Thank you for the advice Dezark, you are correct, we would suggest uninstalling and reinstalling the game. This would make sure that any errors in the game or registry can be corrected.
  18. Replies
    672
    Views
    157,914

    We have looked into this issue with digital...

    We have looked into this issue with digital downloads on the Square Enix NA eStore and have come up with a temporary solution to allow our customers to continue to download their purchased products...
  19. Replies
    84
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    35,285

    Unfortunately at this time that feature is...

    Unfortunately at this time that feature is unavailable. The black space at the bottom and sides is part of the way the game is displayed on the PC. We apologize for the inconvenience.
  20. We apologize for the problem you have encountered...

    We apologize for the problem you have encountered . If the game save you were playing on became corrupted or damaged, it may affect the game and the gameplay itself at times. You may want to see if...
  21. Replies
    618
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    194,087

    We apologize for the problem you have...

    We apologize for the problem you have encountered. The two issues may be related to each other. If the game save you were previously playing on became corrupted somehow, it may affect the game...
  22. Replies
    28
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    9,366

    We deeply apologize for the trouble. It seems you...

    We deeply apologize for the trouble. It seems you are using a computer configuration that we, unfortunately, do not support. Final Fantasy VII and many of our games, though they may work, were...
  23. Replies
    218
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    74,864

    We apologize for the trouble you have...

    We apologize for the trouble you have encountered. Please make sure you are signing into the game the same way as you were previously. Most times this is due to signing into the account by simply...
  24. Replies
    218
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    74,864

    The best way to get this download is to contact...

    The best way to get this download is to contact Digital River and let them know you need the download expiration extended.


    - Submit a report of your issue to [Digital River Customer...
  25. Replies
    232
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    106,949

    We apologize for the confusion with these codes,...

    We apologize for the confusion with these codes, the 18-digit code is the code to activate the game, please note that it is case-sensitive. The 16-digit code is used with the Square Enix Members...
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