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  1. Sticky: @ shaggymonkey did you email...

    @ shaggymonkey

    did you email custserv@eidos.co.uk?
    that is the correct address and it is working properly, try again.

    cheers :)
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    its graphics card-related

    This problem should only occur on the Matrox g400 and Kyro-based cards.

    sadly it means that they are not compatible with the game, as we're not sure when the patch will be out or whether it will...
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    Well, maybe take the game back to the shop to...

    Well, maybe take the game back to the shop to swap it for a new copy?

    Its not a bug i'm aware of but it could be a saved game glitch where the door event is not triggering on that particular save....
  4. TR is strange in that, you only exit twice if...

    TR is strange in that, you only exit twice if you're actually in a game.

    It works like this:

    If you've been playing a game, the Exit is for exiting the game and going back to the main menu....
  5. Thread: no save/load

    by support
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    savedgames not saving suggestions

    Firstly, make sure you haven't saved the game in an unusual directory, preferably, the default is best.

    Then make sure if on 2000/XP that you are playing the game as the administrator or that you...
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    Game_error_structured_exception_handle

    At the moment, this seems to be a fairly general game error.

    It could be a variety of things from hardware conflict to savegame corruption to a bad installation.

    If it happens during the game...
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    hmm this is a fairly common problem

    The Prima guide and some of the walkthroughs on the net are misleading or just plain wrong.

    The door that raises your strength on this part is the one on the building in the angel area.

    If you...
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