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View Full Version : Random Crashes-loses video signal. Nothing fixes them.



thcltd
7th Jun 2007, 16:19
The problem Im having is after about 20-30 min the game freezes for a sec and the music stutters then I lose my video signal and the monitor says "No Signal" and I have to reboot.

You can check my specs in the dxdiag on the bottom of the post. Ive already tried updating my video driver and lowered my sound hardware acceleration to basic since I have a Creative sound card. Ive also tried switching the default audio from my Creative card to my onboard RealTek and tried both basic and full acceleration with no success. Also, these are the latest drivers even though they are old.

Id love to keep playing this game but rebooting my computer every half hour gets tiring so any help would be appreciated.


This isnt the whole dxdaig but I dont think you need all the info about my pci buses, usb ports, running apps, etc. If its needed, I can post the rest.

------------------
System Information
------------------
Time of this report: 6/7/2007, 12:04:30
Machine name: RICHSCOMPUTER
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: INTELR
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory: 2048MB RAM
Page File: 779MB used, 4217MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: The file directx.cpl is a debug version, which will run slower than the retail version.
Display Tab 1: No problems found.
Sound Tab 1: The file ctaud2k.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 2: No problems found.
Sound Tab 3: The file ALCXWDM.SYS is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ALL-IN-WONDER 9800 SERIES
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor AGP (0x4E48)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4E48&SUBSYS_4F721002&REV_00
Display Memory: 128.0 MB
Current Mode: 1024 x 768 (32 bit) (70Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6698 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 5/17/2007 21:57:53, 268288 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 5/17/2007 21:57:34, 2164736 bytes
Device Identifier: {D7B71EE2-0D08-11CF-9869-786FA1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4E48
SubSys ID: 0x4F721002
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SB Live! Audio [8800]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0002&SUBSYS_80611102&REV_07
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 5.12.0001.0252 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 7/19/2002 11:47:52, 837548 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0xF5F
Min/Max Sample Rate: 4000, 191999
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

Description: Realtek AC97 Audio
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_1014147B&REV_02
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5830 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 4/19/2005 10:40:52, 2317504 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 26, 25
Static/Strm HW 3D Bufs: 26, 25
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: SB Live! Audio [8800]
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ctaud2k.sys
Driver Version: 5.12.0001.0252 (English)
Driver Attributes: Final Retail
Date and Size: 7/19/2002 11:47:52, 837548 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

Description: Realtek AC97 Audio
Default Sound Capture: No
Default Voice Capture: No
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5830 (English)
Driver Attributes: Final Retail
Date and Size: 4/19/2005 10:40:52, 2317504 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: Enabled
Ports: SB Live! DirectMusic Synthesizer [8800], Hardware (Kernel Mode), Output, DLS, Internal, Default Port
SB Live! Audio [8800], Software (Kernel Mode), Output, DLS, Internal
Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB Live! Sw Synth [8800] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB Live! Synth A [8800] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB Live! Synth B [8800] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB Live! MIDI Port [8800] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, External
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB Live! MIDI Port [8800] [Emulated], Hardware (Not Kernel Mode), Input, No DLS, External
Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: XBOX Game Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x079D, 0x0A07
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x24D2
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/4/2004 02:08:42, 57600 bytes
| Driver: usbd.sys, 8/23/2001 08:00:00, 4736 bytes

----------------
Gameport Devices
----------------
+ Intel(R) 82801 PCI Bridge - 244E
| Location: PCI bus 0, device 30, function 0
| Matching Device ID: pci\ven_8086&dev_244e
| Service: pci
| Driver: pci.sys, 8/4/2004 02:07:46, 68224 bytes
|
+-+ Creative Game Port
| | Location: PCI bus 3, device 6, function 1
| | Matching Device ID: pci\ven_1102&dev_7002&subsys_00201102
| | Service: gameenum

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Upper Filters: ITCHFLTR
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 02:14:36, 52736 bytes
| Driver: kbdclass.sys, 8/4/2004 01:58:32, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 04:01:07, 40840 bytes
| Driver: kbdclass.sys, 8/4/2004 01:58:32, 24576 bytes
|
+ Logitech-compatible Mouse PS/2
| Matching Device ID: *pnp0f13
| Upper Filters: L8042pr2, LMouFlt2
| Service: i8042prt
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 04:01:07, 40840 bytes
| Driver: mouclass.sys, 8/4/2004 01:58:32, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: Standard Modem
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 TCP/IP Service Provider: Local Area Connection 5 - IPv4 -
DirectPlay8 TCP/IP Service Provider: VMware Network Adapter VMnet1 - IPv4 -
DirectPlay8 TCP/IP Service Provider: VMware Network Adapter VMnet8 - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

Xcom
8th Jun 2007, 15:32
Try setting VSync to ON in the game's display options.

thcltd
9th Jun 2007, 01:24
Try setting VSync to ON in the game's display options.

Where did you find a Vsync setting? Theres no Vsync in any of the option menus.

I did change the refresh rate so it matched the desktop one and it seems to work, although occasionally it does stop for around a second when I do a sudden turn, during boss battles or other times but its more acceptable than having to reboot.

Xcom
9th Jun 2007, 02:10
Where did you find a Vsync setting? Theres no Vsync in any of the option menus.

Sorry, it's not IN the game, but if you go to Start->Programs->Eidos->TRA
and then click "setup", it will launch separate config window with vsync option in it.