View Full Version : OK so whats the deal have we solved this?

29th Jan 2007, 23:00
Ok so whats the deal with not able to connect. I was away for a few days. So far with me set to DMZ, and my firewall off. I cannot connect like others. Did they solve this yet?

29th Jan 2007, 23:48
I kinda don't think it even has to do with dmz's because I am running the game perfectly fine and my computer is being run through a very secure and tight campus server so which has like all ports closed.

I had some issues connecting when I first started playing but that was only due to my anti-virus thing blocking the game I simply clicked on a popup and unblocked it and it worked. I introduced the game to a bunch of my friends and they have no probs and also run off routers and stuff so...

30th Jan 2007, 02:13
Shamelessly lifted from Gamespy's site.

Working Around the Firewall / Proxy

If you are behind a firewall/proxy and are able to change its settings, Arcade needs the following TCP ports open in order to function:
6667 (IRC)
3783 (Voice Chat Port)
27900 (Master Server UDP Heartbeat)
28900 (Master Server List Request)
29900 (GP Connection Manager)
29901 (GP Search Manager)
13139 (Custom UDP Pings)
6515 (Dplay UDP)
6500 (Query Port)
University Internet connections - Universities usually protect their networks with firewalls. In most cases these cannot be opened by you the user. You'll have to consult a technician at your University to see if a workaround is possible. It might be necessary to open more ports in order to run certain games. Also, please not that this is a list of recommended ports. It does not mean that your particular firewall will be easy to configure. Please consult your firewall/proxy manufacturer for detailed instructions. In reality, getting Arcade to work on certain restrictive networks may even be a little harder than opening these ports. DirectPlay games in all likelihood will not launch properly at all.

Disabling firewalls will not work
Unfortunately, in most cases, firewalls/proxies cannot simply be disabled in order to allow you to use Arcade and your game. Disabling the firewall / proxy will not open the necessary ports. It will simply shut down the firewall/proxy and leave the ports closed. Also, many factors may conflict with your firewall: Internet Connection Sharing, the use of more than one firewall, or your operating system may all cause conflicts that keep you from enjoying Arcade. To work around these issues, you will need to consult the manufacturer of your firewall/proxy.

Special notes to Windows XP users:
Windows XP has a built-in firewall. If you are using 3rd party firewalls/proxies with Windows XP, you will have to consult both the firewall/proxy developer and Microsoft to determine their compatibility with one another. You will also need to speak to your game's developer in order to determine the game's compatibility with WindowsXP, its firewall and your 3rd party firewall/proxy.

Many broadband service providers are reporting an incompatibility between Windows XP and some high-speed modems. Please consult your Internet Service Provider to ensure your Windows XP compatibility with their modem and software.


GameSpy Arcade is 100% reliant on your Internet connection being fully functional. The same holds true for any games that you want to play online against other people. Firewalls and proxy servers are designed to block your Internet connection in order to minimize the chances that your computer will be accessed (or hacked!) by "unwanted visitors." They also have the unfortunate side-effect of disabling many of the things you might want to do online -- like play games -- since these activities depend on your PC making an unimpeded connection to other computers. Therefore, if you are using a firewall or proxy, Arcade may not function properly nor will you be able to download and install all of the files that you need in order to use the software to play games online.

Connecting to different places online requires access through "ports" in your PC's Internet connection, and firewalls and proxies will close certain ports for your protection. This is not always necessary, but you as the firewall/proxy owner are the only one who can open those ports. We can't do it for you - but we can give you some tips on how to configure your firewall / proxy to allow Arcade to work properly.

What is a firewall or proxy?

Firewalls and proxies are software programs or pieces of hardware designed to protect your computer and/or network from Internet intruders. Some of these are:
Windows XP Firewall
Norton Internet Security
Tiny Personal Firewall
Sygate (proxy)
Wingate (proxy)
Internet Connection Sharing aka ICS - provided by Windows 98SE and higher (proxy)
Linksys Routers (hardware firewall)
D-Link Routers (hardware firewall)
Cisco Routers (hardware firewall)
Disabling / Setting Permissions on Specific Firewall Programs

We do not recommend disabling your firewall. Disabling it will not make it open up the ports it has already closed. Instead, you need to configure it to allow access to Arcade. This is usually called "giving permission," and can be accomplised quickly by following these steps:

Windows XP Service Pack 2 -- The built-in firewall that comes bundled with Windows XP will affect two areas of your Arcade experience: 1) Arcade itself (including the login process, using PlayerSpy, chat, using the Download Manager and playing games) and 2) Hosting any parlor or peer-to-peer games. In order to use Arcade and play games properly with Windows XP, you should follow these steps:

1) Unblocking GameSpy Arcade During Login: Click the "Unblock" button in the Windows XP firewall prompt the first time you attempt to log into Arcade atfer installing Service Pack 2

2) Unblocking GameSpy Arcade via Control Panel: If you forgot to click "Unblock" in Step 1, or if you want to be ahead of the curve, you can configure the XP firewall to unblock Arcade via the Windows Control Panel. To do this: Click on Start > Settings > Control Panel > Windows Firewall. In the Windows Firewall menu, Click on the Exceptions tab. If GameSpy Arcade is not listed, Click on the Add Program button, find GameSpy Arcade on the list of available programs and click the OK button.

3) Unblocking Your Games: This can be done in one of two ways: a) Either wait for Windows to prompt you to unblock the game and click the Unblock button (this usually happens the first time you attempt to host a game after installing Service Pack 2, or; b) Use the Windows Control Panel to add the game to your list of Exceptions, using the same method listed in step 2 above.

4) Unblocking Ports: You can take the unblocking process a step further by instructing Windows to open the Firewall to all ports used by GameSpy Arcade and most of its supported games. To do this: Click on Start > Settings > Control Panel > Windows Firewall. From the Windows Firewall Menu, click on the Exceptions tab, then click on the Add Ports button. From the Add Ports Menu, enter a port from the list of ports at the top of this Arcade support page. Be sure to indicate whether this is a UDP or TCP port (the list above should indicate which it is).

Black Ice - Set the security level to low.

ZoneAlarm - The best course of action for ZoneAlarm, in our experience, is to make sure it allows your online applications. Make sure that, when you open Arcade and ZoneAlarm alerts you that Aphex.exe is trying to access the Internet, you allow it to do so, and check the box to "remember this application." It will ask again later if you want to allow the downloading of config files. Again, tell it to allow it and remember. You can still leave ZoneAlarm on medium to high security. But don't forget that it will also want to ask for your permission for each and every game you play the first time you start it up. If not told to allow your game and remember your settings, you will again encounter difficulties.

Alternately, but less effective, set ZoneAlarm to recognize Arcade as a part of your Local Network and set both local and Internet settings to "Low."