View Full Version : Offical Eidos Response

27th Jan 2006, 00:58
Here is a link to my entire dialog with eidos about connecton issues

Here is the last email I got from them


From: Eidos Customer Support <bounce_cs@eidos.com>
Subject: Eidos: Response to Support Request
Date: 26 Jan 2006 15:40:22 -0800
To: jasonsimbro@mywdo.com

Greetings JASON,

Thank your for your comments. Whilst our Customer Support department cannot
address problems with design or content of the game, we have forwarded your
ideas and observations to the game developers for their consideration.

To reply, please DO NOT REPLY TO THIS EMAIL!

If you would like to send a followup message please
click the link below, which will take you to a special
Web page where you can send us another message. This
will help us track the resolution to your problem.
Adam Braswell
Eidos Interactive Technical Support
Voice: (415) 615-6220 (M-F, 9-5 PST)
Fax: (415) 547-1201
***Please ensure that you include all previous email transmission when responding. ***
On 1/26/2006 15:15 the following was received from jasonsimbro@mywdo.com:
> Nope didn't work. I know that there are alot of people with the same problems. Maybe its time to look outside the box and take a look at your servers. Since this problem seems to only be with your game and not any other of my titles. "Socom3 namely." As a customer and I'm speaking for more than myself this is getting quite annoying getting constantly told that it is our problem. When it is quite obiviously a crappy server.

I guess there is your answer right there gentlemen.

27th Jan 2006, 02:01
well.... i feel that eidos isnt gunna do anything about this but what ive read... they have officialy lost a customer. *cough*tomb raider sucks*cough*

27th Jan 2006, 02:11
Thats kinda the way I feel as well. Its sad really. This game had great potential.

27th Jan 2006, 03:12
I don't know what system you guys are playing on, but I have the PS2 and I must say the disconnect issues are steadily improving. Before I could play maybe 30 minutes before disconnection and couldn't join a room worth anything. Now I can join rooms a lot easier and can go about an hour and a half without getting disconnected.

27th Jan 2006, 03:12
keep sending them emails. maybe they'll start to listen.

the servers are also getting better for me. i'd like to see them stop the cheating now..