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sqex_3625312
11th Jul 2012, 17:29
-Game Client Download for Windows (NA (http://www.finalfantasyxiv.com/playersdownload/na/), EU (http://www.finalfantasyxiv.com/playersdownload/eu/))-
Running into issues? Get support (https://support.eu.square-enix.com/contact.php?id=5383&la=2).
------------------


I just bought FF14. I registered the game in my Square account. Why is it that when I go to my account, check my registered games and click on FF!4, all I get is the same basic site that gives me the option to buy the game again? Where is the download button?

Seriously, any other MMO out there wants their players (IE, customers) on their games asap. You go register for games like WoW and you can always go to your account to find a giant download button for your games. Why can't Square offer the same convenience?

Dekkarra
11th Jul 2012, 18:42
There should have been a link contained within your e-mail receipt to get your download started.


If there is no download link, you can use the following link: support.jp.square-enix.com/ffxiv/downloa... (https://support.jp.square-enix.com/ffxiv/download.php) (NOTE: You need a valid SQUARE ENIX Account (http://account.square-enix.com) to download). Make sure you have at least 15GB of space of your hard drive for this download, as the files will need to be un-zipped, and then installed.


Hope that helps!

Leik
29th Jul 2012, 03:30
How do you redownload FFXIV? my friend's computer had to be reformatted and we assumed you could just redownload from this site, but it doesn't seem to have a redownload option? Is there somewhere to get the download without purchasing the game a second time?

Automaton
29th Jul 2012, 14:36
This is probably one of the dangers of assuming things.


How did you download the game in the first place? Was it a boxed copy? Through Steam? Through the Square Enix store? That might help you get a better defined answer.

member_10074094
29th Jul 2012, 16:28
reformatting can't be helped, sometimes you just gotta do it, and therefore there should be some safeguards for a case like this... in other words, as Orichalcum+ said, you should be able to get it through the same method as before. If it was through this website, and you can't find it, maybe try customer support? I didn't buy the game myself so I'm not sure where you would go

Automaton
29th Jul 2012, 23:49
I found this topic that might have an answer.


na.square-enix.com/go/thread/view/139231... (http://na.square-enix.com/go/thread/view/139231/29253937/Where_can_I_redownload_FF14_if_I_already_bought_it)

TEMPTEDGUY
5th Apr 2013, 03:03
Is it part 2? I don't know how to download and play the game, :( Help!

member_10307411
2nd Jun 2013, 12:23
How do I redownload the game if I've uninstalled it? I don't see a client download anywhere.

member_10324341
2nd Jun 2013, 13:04
How do I redownload the game if I've uninstalled it? I don't see a client download anywhere.

Are you in the current beta? If so Phase 3 starts June 14th (not verified), and you will eventually get an email with links for a client download. The previous client link has been taken down for whatever reason.

member_10307411
2nd Jun 2013, 18:35
I'm not in beta. I was just wanting to play the old original FF14. Is that no longer available?

member_10087803
2nd Jun 2013, 19:25
The original FFXIV was taken offline late last year in preparation for the relaunch (A Realm Reborn) that comes out August 27th. If you purchased the game originally, you'll be able to download the "new" game for free around then.

member_10307411
2nd Jun 2013, 19:28
Ahh, excellent. Thanks for the replies! Looking forward to 2.0!

infusion81
14th Jun 2013, 01:15
How do you download the FFXIV:ARR client? I inputed my code successfully for the beta and it didnt tell me any steps past that.

Zeroxas
14th Jun 2013, 01:17
Exit the store and go to games section

Zeroxas
14th Jun 2013, 01:19
Nvm.... Should've asked PC or ps3?

sqex_4138300
14th Jun 2013, 02:27
im ps3 an idk what to do to download the client

bioshade2
14th Jun 2013, 13:55
i have been on 3.33 minutes remaining for the last 15 minutes, is this just my internet connection or is it happening elsewhere?

Tachimeh
14th Jun 2013, 15:43
I can't download on ps3. I keep on getting an error in the middle of the download DD: Does anyone know what wrong?/tools/tiny_mce/plugins/emotions/img/smiley-cry.gif I've been trying since 10 this morning. (Its 3:45 now)

Emko63
14th Jun 2013, 15:47
The timer seems to be inaccurate. You can monitor your download progress by observing the amount of downloaded data versus the total file size. This is a large, almost 5gb file.

sunabozu665
14th Jun 2013, 16:42
i can download it, np. but i can't get the 1-time password to work

member_10689097
14th Jun 2013, 19:05
Is anyone else experiencing an extremely slow download for the PS3 Beta? If so are there any ports I should designate through my router to speed things up, or are the servers just being blitzed at the moment?

demyxx
14th Jun 2013, 19:16
I have 3 hours by using neighbors net lol...


I had like 6 hours on my own.

Leon_Gehste
14th Jun 2013, 19:22
Could be to many people downloading, it took me 90 minutes to download though so, probably your internet maybe.

babyliona
14th Jun 2013, 19:37
Whenever I try to start the game on my PS3 it just sits there on a black screen. I dunno if I just downloaded it wrong (I dunno if thats possible) Or if there was something wrong when i downloaded it period... =/

dzyxkarmaa
14th Jun 2013, 19:48
lol it only took me 3 min to download O______o

Chaos7420
14th Jun 2013, 19:58
I've been having issues all day too. I can even get the thing to fully download. It keeps telling me there's an error. It's really frustrating.

member_10267445
14th Jun 2013, 20:03
I have the same probleme too.

Mako_hanzo
14th Jun 2013, 20:21
It took me like 4hrs on my ps3 but in the end it completed, be happy its downloading at least lol

babyliona
14th Jun 2013, 20:24
I reinstalled mines and finally got the game to upload but then got stuck at another black screen... Sigh.. I hope its actually doing something... http://na.square-enix.com/tools/tiny_mce/plugins/emotions/img/smiley-frown.gif

lalaloca
14th Jun 2013, 20:25
i actually got to the download screen on the first attempt, but shortly after, i got an error msg. i went through the registration about 4 to 5 after that, then i just gave up. ill try later tonight, really sucks tho. good luck to everyone else and to those already playin, im super jealous.

nekoshinigami
14th Jun 2013, 20:36
stuck on "down for maintenance" can't even put in my registration code... -_- fml

member_10608522
21st Jun 2013, 14:50
I finally got my beta key yesterday left the game downloading all night and woke up to Updating ffxiv - H2013.06.09.0000.0000a I went to work this morning and i just got back to find the same message. anyone know what it means?

Grimoire
21st Jun 2013, 19:05
This thread belongs in the [FINAL FANTASY XIII-XIV Forum (http://na.square-enix.com/go/forum/view/139235/235423/final_fantasy_xiii-xiv_forum)].


---


[Before posting a new thread...] (http://na.square-enix.com/go/thread/view/139235/29966925/Before_posting_a_new_thread...)

member_10437973
27th Jun 2013, 20:14
I can't seem to find the download link anywhere? :(

member_10636923
27th Jun 2013, 20:38
It's in the beta forum under getting started, test-client-download here:





forum.square-enix.com/ARR-Test/forums/19... (http://forum.square-enix.com/ARR-Test/forums/196-Test-Client-Download)

member_10437973
27th Jun 2013, 20:43
It's in the beta forum under getting started, test-client-download here:





forum.square-enix.com/ARR-Test/forums/19... (http://forum.square-enix.com/ARR-Test/forums/196-Test-Client-Download)






I can't access it, but I just redeemed my beta code like 10 hours ago...


Keeps saying wrong ID or password. I tried changing it 2 times already.

leigon666
27th Jun 2013, 20:53
yeah im trying to get my one time password to work and nothing... anyone can clarify this? pls Q~Q

Coldcold
27th Jun 2013, 20:58
Same issue :s

Coldcold
27th Jun 2013, 21:19
oh got it :D
you need to use your SE nickname instead of email to log in

leigon666
27th Jun 2013, 21:29
Thats the problem... im using my SE Nick, not my Email. ive tried everything thus far and nothing.

Andryste
27th Jun 2013, 21:54
If you have your account through secure.square-enix.com/account/app/svc/r... (https://secure.square-enix.com/account/app/svc/register?) here, and registered your beta key www.finalfantasyxiv.com/preparebeta/inde... (http://www.finalfantasyxiv.com/preparebeta/index_na.html) here then you should be able to download your client from forum.square-enix.com/ARR-Test/threads/7... (http://forum.square-enix.com/ARR-Test/threads/7065-Download-and-Install-the-FFXIV-ARR-Beta-Test-Software-%28Windows%29) by clicking the yellow "here" that is on the line that states "The test client (Windows version) can be downloaded here (http://gdl.square-enix.com/ffxiv/download/beta/ffxivsetup.exe)." and there is step by step instructions on how to do it, if you can not log in that is a problem with the first link not the forums or the download sadly, I have had a lot of problems with past login ID's for that site so you may have to go to your login page and see if you can well login and if not you will have to reset passwords ect ... whatever you gotta do to get in and then try again

TPFFantasy
27th Jun 2013, 21:55
It's in the beta forum under getting started, test-client-download here:





forum.square-enix.com/ARR-Test/forums/19... (http://forum.square-enix.com/ARR-Test/forums/196-Test-Client-Download)






I can't access it, but I just redeemed my beta code like 10 hours ago...


Keeps saying wrong ID or password. I tried changing it 2 times already.


I followed your link and found where to get it but all it does is refresh the page, it doesn't start the download or anything.

Andryste
27th Jun 2013, 21:58
When it does the quick refresh you should be getting a small window pop up that asks if you want to save or run the file, if you are not getting that I am not sure what is happeneing, possibly a problem with your browser, what browser are you using? I find the only 2 worth using is Mozilla Firefox and Google Chrome and that IE is garbage that never works for me, so maybe it is just a browser problem

TPFFantasy
27th Jun 2013, 21:59
If you have your account through secure.square-enix.com/account/app/svc/r... (https://secure.square-enix.com/account/app/svc/register?) here, and registered your beta key www.finalfantasyxiv.com/preparebeta/inde... (http://www.finalfantasyxiv.com/preparebeta/index_na.html) here then you should be able to download your client from forum.square-enix.com/ARR-Test/threads/7... (http://forum.square-enix.com/ARR-Test/threads/7065-Download-and-Install-the-FFXIV-ARR-Beta-Test-Software-%28Windows%29) by clicking the yellow "here" that is on the line that states "The test client (Windows version) can be downloaded here (http://gdl.square-enix.com/ffxiv/download/beta/ffxivsetup.exe)." and there is step by step instructions on how to do it, if you can not log in that is a problem with the first link not the forums or the download sadly, I have had a lot of problems with past login ID's for that site so you may have to go to your login page and see if you can well login and if not you will have to reset passwords ect ... whatever you gotta do to get in and then try again


Thank you so much.

member_10437973
27th Jun 2013, 22:01
Wait, i need to use one time password to log-in?

leigon666
27th Jun 2013, 22:02
If you have your account through secure.square-enix.com/account/app/svc/r... (https://secure.square-enix.com/account/app/svc/register?) here, and registered your beta key www.finalfantasyxiv.com/preparebeta/inde... (http://www.finalfantasyxiv.com/preparebeta/index_na.html) here then you should be able to download your client from forum.square-enix.com/ARR-Test/threads/7... (http://forum.square-enix.com/ARR-Test/threads/7065-Download-and-Install-the-FFXIV-ARR-Beta-Test-Software-%28Windows%29) by clicking the yellow "here" that is on the line that states "The test client (Windows version) can be downloaded here (http://gdl.square-enix.com/ffxiv/download/beta/ffxivsetup.exe)." and there is step by step instructions on how to do it, if you can not log in that is a problem with the first link not the forums or the download sadly, I have had a lot of problems with past login ID's for that site so you may have to go to your login page and see if you can well login and if not you will have to reset passwords ect ... whatever you gotta do to get in and then try again


Thanks m8... it didnt work though, but thanks for the quick reply i already put a Ticket submision with Square Tech support hopefully it gets resolved or its just a server error. Q~Q

Andryste
27th Jun 2013, 22:12
Wait, i need to use one time password to log-in?







No, no you don't need to use a one time password, that is an option that some people use but if you have't told it to do that for you then just ignore the box where it asks for one.

Andryste
27th Jun 2013, 22:28
If you have your account through secure.square-enix.com/account/app/svc/r... (https://secure.square-enix.com/account/app/svc/register) here, and registered your beta key www.finalfantasyxiv.com/preparebeta/inde... (http://www.finalfantasyxiv.com/preparebeta/index_na.html) here then you should be able to download your client from forum.square-enix.com/ARR-Test/threads/7... (http://forum.square-enix.com/ARR-Test/threads/7065-Download-and-Install-the-FFXIV-ARR-Beta-Test-Software-%28Windows%29) by clicking the yellow "here" that is on the line that states "The test client (Windows version) can be downloaded here (http://gdl.square-enix.com/ffxiv/download/beta/ffxivsetup.exe)." and there is step by step instructions on how to do it, if you can not log in that is a problem with the first link not the forums or the download sadly, I have had a lot of problems with past login ID's for that site so you may have to go to your login page and see if you can well login and if not you will have to reset passwords ect ... whatever you gotta do to get in and then try again






Thank you so much.






No problem at all, glad I could help :D

slayermike
9th Jul 2013, 19:13
just downloaded the final fantasy xiv a realm reborn and just downloading made my pc fan go on 90% fan speed the whole time and the tempurature 68% heat temp. does this mean my pc can't handle this game? will it ruin my pc? well actually most games i have been playing recently no matter what kind they are make my laptop do this. even a small pc game like a trading card game like magic the gathering or any game in particular thats a download type. any advice anyone?

Gekitatsu
9th Jul 2013, 19:43
I would say it is concerning that your running at 68% temp when your only downloading a file. Have you tried using their benchmark ( na.finalfantasyxiv.com/benchmark/index.h... (http://na.finalfantasyxiv.com/benchmark/index.html) )? Should give you an idea of if your computer could run the game and at setting.

slayermike
9th Jul 2013, 20:04
Usually when my laptop is just idle it's at 50% tempurature and when im watching something on the internet it's at 60% temperature but the fan is usually at 60-75% speed never up to 90% i will check out what you told me to do though. So is my pc just low performance? When i first got it it ran games fine but now it makes the fan and heat go up high






I would say it is concerning that your running at 68% temp when your only downloading a file. Have you tried using their benchmark ( na.finalfantasyxiv.com/benchmark/index.h... (http://na.finalfantasyxiv.com/benchmark/index.html) )? Should give you an idea of if your computer could run the game and at setting.

member_10168025
9th Jul 2013, 21:30
Michael do not forget to adjust your settings while running the benchmark.

Start by setting everything to the minimum setting then moving things to higher resolution and other such features if your computer performs well.


I wouldnt suggest lowest settings to everyone but if you dont have a specifically high dollar PC, then lowest settings is a good start.

try that out see what happens.

Aromyth
9th Jul 2013, 21:55
just downloaded the final fantasy xiv a realm reborn and just downloading made my pc fan go on 90% fan speed the whole time and the tempurature 68% heat temp. does this mean my pc can't handle this game? will it ruin my pc? well actually most games i have been playing recently no matter what kind they are make my laptop do this. even a small pc game like a trading card game like magic the gathering or any game in particular thats a download type. any advice anyone?



If you download and run the benchmark it will provide a good indicator. I wanted to point out.. downloading something has nothing to do with how it will run after it is installed. if its running that high on just simple tasks like downloading I would check to see if its getting enough venilation and make sure no fans are clogged. The game will make your computer run even hotter during play than just downloading it.

slayermike
9th Jul 2013, 22:00
The fan is on the side of the laptop by the usb drives and i looked at it with a flashlight it has no dust or anything and it can't be opened etc unscrewed or anything because it has none. There are no vents on the bottom of the laptop just the battery










just downloaded the final fantasy xiv a realm reborn and just downloading made my pc fan go on 90% fan speed the whole time and the tempurature 68% heat temp. does this mean my pc can't handle this game? will it ruin my pc? well actually most games i have been playing recently no matter what kind they are make my laptop do this. even a small pc game like a trading card game like magic the gathering or any game in particular thats a download type. any advice anyone?



If you download and run the benchmark it will provide a good indicator. I wanted to point out.. downloading something has nothing to do with how it will run after it is installed. if its running that high on just simple tasks like downloading I would check to see if its getting enough venilation and make sure no fans are clogged. The game will make your computer run even hotter during play than just downloading it.

slayermike
9th Jul 2013, 23:06
here is my benchmark score





www.anony.ws/i/2013/07/10/uqZ5n.png (http://www.anony.ws/i/2013/07/10/uqZ5n.png)

Ryulonius
10th Aug 2013, 03:43
Just checking if you seen this PC requirements before you down loaded?
http://na.finalfantasyxiv.com/benchmark/
Also see this
http://www.game-debate.com/games/index.php?g_id=795&game=Final%20Fantasy%20XIV%20Online

"speccy" is the soft ware from cnet to check you rig:
http://download.cnet.com/Speccy/3000-2094_4-75181811.html

Marvido
15th Aug 2013, 16:41
I bought the game 23 juli, now when i want to log in for open beta phase to download it says my account is not registered. I bought the game at square enix, and shows i have it on my account. So getting really annoyed at this system, now as it also ask for pre access key which i havent recieved yet .

Vacarm
15th Aug 2013, 16:53
Hi,

i would like to know if i can download the game with the client if i havent the beta key or the code ?

thx

over55
15th Aug 2013, 19:09
when i buy the game in same time i got an email from SE .. and i found the ( Serial Number ) is this a cd key for game or no :scratch:

Timothy1121
15th Aug 2013, 21:04
You still need the code for the beta i believe. the code that came with the pre order purchase is for early access not open beta

DaBigTicketV
15th Aug 2013, 21:35
hello can any one tell me how would i receive my game if i bought final fantasy 14 a realm reborn collector edition as pc download because its my first time buying a game as pc download :scratch:

isamudysan
15th Aug 2013, 22:14
if you go here: code redemption site (http://preorder.na.finalfantasyxiv.com/us) it'll give you the info that you're looking for, especially this part: "Enter your email address below adnd we'll notify you when you can return to the site to redeem your code and download the game to get ready for the start of Early Access and play with your in-game items."

but then if you go here to the beta forums: client download for phase 4 (http://forum.square-enix.com/ARR-Test/threads/7065-Download-and-Install-the-FFXIV-ARR-Beta-Test-Software-%28Windows%29), there's a note made by Gildrein that the beta client "can be used for Beta Test phase 4 (Final Beta), early access, and the official release once the game has launched." so, if you download the beta client for phase 4, it's the same client as the one going you're going to download once the pre-orders are notified to download the game? that's my question.

i think it's a question that SE or their CSR can help answer for us. but, as for the non-downloadable stuff like the collector's items, they will be mailed to you (and us) after launch date. sorry if this whole reply sounds confusing as it confuses me, too. :D

isamudysan
15th Aug 2013, 22:43
yup, in your email from SE whatever follows the "Serial Number/Product Code" is the game's "cd key"

PieFlavoured
16th Aug 2013, 00:32
i also have a question, i cant login with my id and password in the client, it says its wrong, but here it is working. ANd he wants a one time password. which i dont know where to get.

HeavenCrasher13
16th Aug 2013, 00:43
I'm on the same boat as you Pie, so I created a new account, and the same thing occurs, this is sooooooo USER Unfriendly!

ManuVH
16th Aug 2013, 01:10
why does a "open beta" require a key anyway?
thats kinda....stupid....

Everyone who pre ordered sees the game in the account settings, logs in to the client (cause you want to preload) and see error telling you that you dont have a license.
Only causing troubles

Rhapsode
16th Aug 2013, 01:51
I pre ordered the game and I wasn't able to register the game even with the code that I was given, I suppose that we have to wait till we get another email from Square Enix about when pre orders are ready for early access before we can do anything with those codes.

zVasToLorD
16th Aug 2013, 01:54
I bought the Pre-Ordered the game and i registered form like a month and today i come in i sow my profile no game in :(

Grogsaurous
16th Aug 2013, 01:54
Hello,

Does anyone know if we can upgrade our original Standard Edition FFXIV 1.0 account with the FFXIV: A Realm Reborn Collector's Edition Digital Download and get the bonus in-game content?

Also, will our old Square Enix Account (the one we used to register FFXIV 1.0 services) be merged with this new account? I currently have 2 SE accounts registered on the same email... one from my FFXIV 1.0 days and another from the new FFXIV:ARR website (also used for this forum). I bring this up because there is a place to register pre-order codes on the new SE account but there is nowhere to register pre-order codes on the old 1.0 account, and I do not want to waste a pre-order code or lose my legacy status.

Thank you

Shitman497
16th Aug 2013, 11:48
I Installed the launcher, log in, and start download.

But the download cannot be resume! :eek:

Everytime the connection stop, the download back to 0%. I did try "exit", "cancel", but all methods make the download back to 0%.

7G download, and no resume?? :nut:

LadyVaJedi
16th Aug 2013, 13:14
I am in a similar pickle my install stops at 14% . Says it corrupted

cageot
16th Aug 2013, 13:16
Same, cant download 7G at once, if no resume this will be impossible, anyone has torrent DL please ?

jaywalker2309
16th Aug 2013, 13:20
I thought the client resumed (well it did on previous betas am sure).. As its downloading files it would do a check on the restart and if got the file already would skip to next one. I dont think there are 7GB files..

akkrawut
16th Aug 2013, 14:39
I pay FINAL FANTASY XIV: A Realm Reborn Collector's Edition [PC DOWNLOAD] but no email and code form me.

simshady
16th Aug 2013, 15:22
I'm in EU and have preordered from SE and have no codes. Do we just have to wait for emails?

akkrawut
16th Aug 2013, 16:32
I bought the game from the NA site, Now Time is no email to code for add game

Consilio
16th Aug 2013, 16:44
Not all retailers offer the pre order code, check that yours does. Additionally the pre order codes are unusable till the 20th of this month, at which point if you live in the EU you can use this site to register: https://secure.square-enix.com/account/app/svc/ffxivearlytop?rgn=eu&lng=en

At that point you will be offered the game client and some free play prior to official launch on the 27th.

Note that the pre order codes are completely separate and do not entitle you to the beta currently ongoing.

With regards the pre order codes themselves. I have found that more often than not they do not appear in a separate email but rather are contained within the digital receipt from the initial purchase.

Hope that helps

simshady
16th Aug 2013, 16:58
There's no code on my digital receipt or in my spam email box. I ordered with paypal through this site and the game shows on my games list. Guess we just wait till the 20th for an email. The email i received says that i didn't have to do anything now, they'll send me another email closer to the time. May be in that one.

Consilio
16th Aug 2013, 18:01
It will not be in that one. The email you receive closer to date is simply to alert you that the registration period has begun. If you have exhausted the emails in your inbox completely then I suggest contacting your retailer and asking directly. Failing that try and contact SE support. I did this with a similar issue and I was issued with a new beta key and promo code. If they can issue that then perhaps they will give you a pre-release code if applicable...

simshady
16th Aug 2013, 19:46
Retailer was SE....emailed them and just waiting for a reply...hopefully soon.

akkrawut
17th Aug 2013, 05:41
- - - - - -

t-t

Juanma89
17th Aug 2013, 07:19
i got the same problem, but support says i recibe the code at 20th

ObliqueZombie
19th Aug 2013, 03:04
Hello, all!

I've been playing in the Open Beta this past weekend and have been loving this more than I thought I would.

I do plan to pre-order this game, however I have a question regarding the CE and standard edition.

If I purchase the standard digital edition for my PC, could I then later upgrade to the Collector's Edition to get the in-game items, negating the obvious early access?

Thanks for any and all replies.

Happy FF-ing!

ObliqueZombie
19th Aug 2013, 14:43
Bump

Consilio
19th Aug 2013, 15:05
I believe it will all be a matter of registration. SE lists registered games on your account. If the rewards are gifted based upon which edition you registered with then no I don't think you could do this.

However if you are given a separate code with the CE edition that is not your registration key. Then I don't see why not.

Perhaps somebody could shed some light on the nature of the upgrade.

Hope that helps, apologies if I misunderstood your question... I have not slept in two days lol

Dragonahcas
19th Aug 2013, 16:56
Hello, all!

I've been playing in the Open Beta this past weekend and have been loving this more than I thought I would.

I do plan to pre-order this game, however I have a question regarding the CE and standard edition.

If I purchase the standard digital edition for my PC, could I then later upgrade to the Collector's Edition to get the in-game items, negating the obvious early access?

Thanks for any and all replies.

Happy FF-ing!

There's apparently going to be a digital upgrade once launched. I don't have a source though.

DarkKaiban26
19th Aug 2013, 16:57
From what I've read, after release, you can purchase an upgrade so you can get the bonuses from the CE, for an additional 20 bucks [obviously you at least need the standard edition]

akkrawut
19th Aug 2013, 17:02
My Friend bought i 20 / 8 / 2013 00:01 (Thailand Time),FF XIV Send Email for he but i don't have it.

simshady
19th Aug 2013, 17:04
We should get codes this week in email..

Bats0179
19th Aug 2013, 17:56
I bought digital download for ffxiv i registered a code on SE member site which is apparently wrong it has been removed from my account. Now my question is now that I have sent my email address to receive email about early access is the code i used toast. I dont even see the purchase on my credit card anymore, will my code on my digital receit still work when early access starts. Any info would be great, Cheers

Dante_Marquis
19th Aug 2013, 18:43
same thing happening to me I ordered from the SE store yesterday I got no E-mail saying what I bought or any kind of game code in it..I went to findmyorder.com and they can not find my order but they sure took the money out fast enough...
I hope everything is ok but I am a little worried I called my bank and I will have no problem reversing the charges I really hope it dose not come to that....
I did notice that my SE member E-mail was different from my SE account E-mail I don't know if this has anything to do with what is going on...I have tried to find a way to change my SE members E-mail but I can not find one..If anyone know how please let me know....

GuarDians
19th Aug 2013, 18:54
Not all retailers offer the pre order code, check that yours does. Additionally the pre order codes are unusable till the 20th of this month, at which point if you live in the EU you can use this site to register: https://secure.square-enix.com/account/app/svc/ffxivearlytop?rgn=eu&lng=en

At that point you will be offered the game client and some free play prior to official launch on the 27th.

Note that the pre order codes are completely separate and do not entitle you to the beta currently ongoing.

With regards the pre order codes themselves. I have found that more often than not they do not appear in a separate email but rather are contained within the digital receipt from the initial purchase.

Hope that helps
maybe you can check back again. it say PS3 on august 20th, we are looking PC window

jazodda
19th Aug 2013, 19:07
Amazon send inmediately the code for Early Access after made the pre-order!!!

GuarDians
19th Aug 2013, 19:07
same thing happening to me I ordered from the SE store yesterday I got no E-mail saying what I bought or any kind of game code in it..I went to findmyorder.com and they can not find my order but they sure took the money out fast enough...
I hope everything is ok but I am a little worried I called my bank and I will have no problem reversing the charges I really hope it dose not come to that....
I did notice that my SE member E-mail was different from my SE account E-mail I don't know if this has anything to do with what is going on...I have tried to find a way to change my SE members E-mail but I can not find one..If anyone know how please let me know....

write down a code ur order and passwork SQUARE enix and click find >> like pass dqwrwqeq not Ddqwd. I have a code when i buy 7/11/13, but check back my CC debit card still they dont get money, but they say " Please keep your pre-order code safe until further instructions are provided via email on how to redeem it." and

Ravenkind
19th Aug 2013, 20:12
Dear customer,

Thank you for your purchase. Details of your order can be found below. Please keep this email for future reference.

YOUR FINAL FANTASY XIV: A REALM REBORN PRE-ORDER REWARDS
Thank you for pre-ordering FINAL FANTASY XIV: A Realm Reborn. As a valued customer, you are now entitled to the following rewards:

Early Access
Allowing access to the game servers ahead of the official launch, get your head start and make your mark in the realm of Eorzea.

Mog Cap
Show your love of Final Fantasy and strut around the world of Eorzea in this Moogle themed hat. Kupo!

Cait Sith Doll Minion
On sabbatical from Shinra and looking for adventure, Cait Sith will join your party as a non-combat pet when you pre-order the game.

You don’t need to do anything now. We’ll email you again near the time that the Early Access starts with the next steps.

Patience people, if you ordered digital download from square you will get another email closer to the time, i'm as eager as you all to play again but be patient, do something else. play something else. do some fan art. download the character creator and play around a bit with that perfecting an alt you want to play when the game goes into early access / live.

or curl up into a ball, rocking back and forth eyes wide open due to sleepless nights chanting "where's my early access code, where's my early access code...SQUIRREL!" :3

jokes aside, Keep calm and party on :)

Dante_Marquis
19th Aug 2013, 20:28
what im worried about is the SE store that I bought the pre order from has the wrong email and I can not change it...if they did send an email to me it went to a very old and not used anymore email address....my SE account now has my new email adderess...is the SE online store and members account different from the SE account page??

YuriSensen
19th Aug 2013, 20:31
I've received my digital receipt code for my "Pre-Order Bonus Package", around a few hours after buying the game. I haven't been emailed the product key yet though. It's really all a matter of time.

Mallust
19th Aug 2013, 21:03
what im worried about is the SE store that I bought the pre order from has the wrong email and I can not change it...if they did send an email to me it went to a very old and not used anymore email address....my SE account now has my new email adderess...is the SE online store and members account different from the SE account page??

They should send to new email but you can always call them to make sure. 1-858-790-7529 press 3 and just hold o the line it takes sometime for them to answer, but they do it by next in line.

Mallust
19th Aug 2013, 21:08
If you think you are having trouble , try calling Square-Enix, 1-858-790-7529 press 3 and hold until they answer. This is a North America Phone Number I don't know other Areas. As far as it showing pending in checking and now not there, they will charge your account when they send out the emails with registration and the like. Also check the first email confirming your order you will see a code that has like 4 letters, 3 numbers, 4 letters , 3 numbers something like that that is registration number but cant be used yet until they release the game for early access and such between the 20th and 24th of August. Hope that helps some.

Mallust
19th Aug 2013, 21:13
Sorry last post I was wrong it is a code consisting of 6 letters 3 digits 6 letters 3 digits this is Square Enix orders, it will be down at bottom either under the game or one of the bonus packages. But this code still wont work until between the 20th and 24th sometime.

MaliceDarkheart
19th Aug 2013, 21:14
http://www.petitiononline.com/qpalmz99/petition.html Please sighn pettition for developers to enable voice chat for FFXIV

Farkenel
21st Aug 2013, 01:41
Does anyone have a link for the client download yet? Not the beta download, the actual Game download.
Square are terrible at keeping us informed >.<

Trex341
21st Aug 2013, 01:48
Does anyone have a link for the client download yet? Not the beta download, the actual Game download.
Square are terrible at keeping us informed >.<

You can use the beta client at the early access there will be a patch for it

Dealer009
21st Aug 2013, 01:55
If I have the CE, how do I go about installing? Do I install from disc at all?

Farkenel
21st Aug 2013, 02:01
You can use the beta client at the early access there will be a patch for it

Sounds good...But has this been confirmed?

Trex341
21st Aug 2013, 02:02
Sounds good...But has this been confirmed?

Yes on Phase 4

Lhurgo
21st Aug 2013, 02:06
with beta client i get
Due to ongoing maintenance, this page is currently unavailable.
Please try again later.

so waiting for patch still Once it patches ill give a heads up confirmation if it can be used unless someone else beets me to it
still waiting for my access code like everyone else

Mashr2010
21st Aug 2013, 02:13
Before the Open Beta they announced that while the client that was used for Beta Phases 1-3 would be unusable for Open Beta and beyond, the client that was released for Open Beta would be usable for Open Beta, Early Access as well as Launch. There has been nothing said since to dispute this claim either. So if you have the Open Beta client you are all set to play the game for Early Access once your code is registered. Hope this helps :D

Farkenel
21st Aug 2013, 02:21
Before the Open Beta they announced that while the client that was used for Beta Phases 1-3 would be unusable for Open Beta and beyond, the client that was released for Open Beta would be usable for Open Beta, Early Access as well as Launch. There has been nothing said since to dispute this claim either. So if you have the Open Beta client you are all set to play the game for Early Access once your code is registered. Hope this helps :D

Thanks Mash, much appreciated.

Mashr2010
21st Aug 2013, 02:46
Thanks Mash, much appreciated.

Not a problem, just glad I can help :D

camus2687
21st Aug 2013, 02:56
I have one doubt. I played the beta phase 4 in PS3 but i bought the PC digital game and i recived the code via mail but when i try to reedem the code to activate the game.. the web page give me an error telling me "invalid code". This is normal? the code could be used when the begin access begin?. One clarification.. i'm from argentina.... so.. could i play the game?

Mashr2010
21st Aug 2013, 03:06
I have one doubt. I played the beta phase 4 in PS3 but i bought the PC digital game and i recived the code via mail but when i try to reedem the code to activate the game.. the web page give me an error telling me "invalid code". This is normal? the code could be used when the begin access begin?. One clarification.. i'm from argentina.... so.. could i play the game?

Is the code set up in 6 letter- 3 number- 6 letter- 3 number format? For example, ABCDEF-123-ABCDEF-123? If so, the site that you will be registering that on is http://preorder.na.finalfantasyxiv.com if you are using an NA account or http://preorder.eu.finalfantasyxiv.com for an EU account. Since you said you're from Argentina, while I know that is South America, is it safe to assume you are using a North American account? If you are using a North American account you should be able to play, but I cannot say that is absolutely the case. But if you were able to buy the game I would assume you would be able to play it.

Mashr2010
21st Aug 2013, 03:19
Also, to anyone that's looking for a client download, the Beta Phase 4 client download link from the Final Fantasy XIV Lodestone is still available. That client, as I've previously mentioned is usable all the way through Launch. It is in maintenance mode until a day or so before Early Access so you won't be able to patch the game yet, but you can get the client. http://lodestone.finalfantasyxiv.com/pl/news/detail?newsId=5619b4001c16ec3b02e1eb8b06e5881a6f57c992

camus2687
21st Aug 2013, 03:26
the code that i have is 6 letter 3 number, 6 letter and 3 number format. But i dont know if i have created a NA accunt. How can i know if my acount is NA?

Mashr2010
21st Aug 2013, 03:32
the code that i have is 6 letter 3 number, 6 letter and 3 number format. But i dont know if i have created a NA accunt. How can i know if my acount is NA?

After logging into the websites I listed with the pre-order links, try the NA one and select the American flag. Input your code there and see if you get an error that says something about needing to enter a code that matches your account region. If you get that error then you do not have an NA account, or they have given you and EU code. Try it on the EU site after that and see if you get the error again, which will mean that you most likely have an NA account.

EDIT: Also, if you get an Error 3, that means that the server was too busy to process your code fully is all.

Avestar
21st Aug 2013, 04:10
Ok so my question is, which I'm sure it's been asked already, but do I need to wait for my email to redeem my code. Also I bought the game for myself and my brother but The money hasn't been taken out of my account but I did recieve the confirmation order and code, are they taking the money out once the game is launched or do I need to find out what is going on?

Mashr2010
21st Aug 2013, 04:14
Ok so my question is, which I'm sure it's been asked already, but do I need to wait for my email to redeem my code. Also I bought the game for myself and my brother but The money hasn't been taken out of my account but I did recieve the confirmation order and code, are they taking the money out once the game is launched or do I need to find out what is going on?

From what I've been gathering, you need to redeem the code that came with your purchase for you actual Pre-Order code, which is a 20 digit code instead of the 18 digit one, and will be what is tied to your game account and grants you the items. If you ordered through the Square Enix store, the money will not be taken out of your account until your game ships. If you bought a digital copy, then it's quite possible you won't be charged until launch day.

Avestar
21st Aug 2013, 04:18
ok thanks and ya I bought it though the SE store and that code is that the product code or the SK code?

Mashr2010
21st Aug 2013, 04:20
ok thanks and ya I bought it though the SE store and that code is that the product code or the SK code?

I am not entirely sure what it's called but it will be in a 6 letter- 3 number- 6 letter- 3 number format, ie. ABCDEF-123-ABCDEF-123 and will be under an item called Final Fantasy XIV: A Realm Reborn Pre-order Bonus Package

Avestar
21st Aug 2013, 04:23
Ok cool thanks appreciate the help. and just checked my profile and it's back showing that I have the game registered on my account

Evilme
21st Aug 2013, 09:02
Hey guys I think I have a slight problem with downloading the client (is it even possible)

I bought the early access PC code like an hour ago and naturally I used it to register the game but after I input the 18 letter code I had this really long loading window and I rememebered that I have java script blocked so I unlocked it and input the code again and this time I had an error (error 3 if I am not mistaken). Anyways I went to my profile and noticed that the game "FINAL FANTASY XIV: A Realm Reborn " is now visible under Registered games, however, I cannot find any information concerning a client download. I'm just afraid that the download should have started when I first input the code and now I am screwed? Is there some other way to start downloading the game?

If this has been answered somewhere or is simply a stupid question then I am really sorry :)

GoldX18
21st Aug 2013, 09:05
Simple answer yes, but you can't download the game, only the launcher at this stage.

Evilme
21st Aug 2013, 09:07
The simplest answers are the best, I thought that I had made a huge mistake. Would you be so kind as to direct me to the launcher download?

GoldX18
21st Aug 2013, 09:09
sorry don't have the link anymore, it was on the beta testers forum, but we were told that you could use it for early access as well.

Lhurgo
21st Aug 2013, 09:13
if the code was 6leter 3 number 6leter 3 number that was not your registration code thats the code for your free moogle cap and pet
use that code here
http://preorder.na.finalfantasyxiv.com/

if you get an error its just due to server overcrouding
you will be emaild info when they get around to it for downloading
if you have the beta 4 client there will be a patch when it goes live

Evilme
21st Aug 2013, 09:21
I did use it there yes. Ans yes I did get an error BUT the game appeared in my account under "registered games" so I guess I have done everything as I should have? Sorry for being so impatient but if the game access is on 24th (for pre release) I just presumed we would have the option to download the game prior to that date and start with the serers.

Falconreaver
21st Aug 2013, 09:27
If they do what they did for the beta, the client/update will be available the day before it launches. So i reckon it will be the 23rd when you can download it.

Evilme
21st Aug 2013, 09:28
Okay thank you all for the valuable insight :) Guess I just have to wait :)

ojasumi
21st Aug 2013, 12:59
I've just registered mine pre-order key and I have it on my profile but there's a question. Where can I download the game right now, to prepare myself for prelaunch?

Mallust
21st Aug 2013, 13:00
That is a good question, people will say you can use the Beta but if you didn't use Beta where do you go I have no clue either.

Amcathra
21st Aug 2013, 13:06
the email with preorder key has download link.

EU - Download the Game (http://www.finalfantasyxiv.com/playersdownload/eu/)
NA - Download the Game (http://www.finalfantasyxiv.com/playersdownload/na/)

Note: if you took part in the Final Beta test of FINAL FANTASY XIV: A Realm Reborn, you will not need to download the game client again.

ojasumi
21st Aug 2013, 13:09
I do not order it from SE store :) thanks anyway for links

Darklordkjell
21st Aug 2013, 13:11
Note: if you took part in the Final Beta test of FINAL FANTASY XIV: A Realm Reborn, you will not need to download the game client again.

Which means more gaming for me. Thank goodnes I didn't need to dnwload the game all over. It took me awhile to just download 7GB of data. 12 hours of waiting. :D

MrHammonds
21st Aug 2013, 13:16
Which means more gaming for me. Thank goodnes I didn't need to dnwload the game all over. It took me awhile to just download 7GB of data. 12 hours of waiting. :D

God I must have been lucky... I've got fibre-optic broadband @ 72megs and the download took me 34 minutes (it went fast then slowed down a few times).

Darklordkjell
21st Aug 2013, 13:22
Fiber-optic isn't available in all places in Norway yet. :( So.. envy. Want fiber-optic broadband. At least downloading games from Steam or other digital products wouldn't take that long.

MrHammonds
21st Aug 2013, 14:35
Fiber-optic isn't available in all places in Norway yet. :( So.. envy. Want fiber-optic broadband. At least downloading games from Steam or other digital products wouldn't take that long.

Fibre only just came to where I live and the ping/ download and upload times are fantastic. I really notice the ping on games like BF3.. it sits around 8-11 and makes hitting people much easier.

I'll send some spare megs over to you in Norway ;) lol

Hippy_Pickle
21st Aug 2013, 14:42
I'd happily accept ADSL2 where I live lol, the local exchange is not even LLU yet, so we're still on old copper and only have a max of 8MB but in reality 4MB is best I can hope for off-peak

Darklordkjell
21st Aug 2013, 15:08
Fibre only just came to where I live and the ping/ download and upload times are fantastic. I really notice the ping on games like BF3.. it sits around 8-11 and makes hitting people much easier.

I'll send some spare megs over to you in Norway ;) lol

Hehe, feel free to do so. ;) :p

Jirnelle
21st Aug 2013, 23:39
I was able to register my pre-order and was giving a link for a download.

Since I played it in Beta4 do I need to uninstall and reinstall this new one or not? There was no indication on the page about that.

tasuma
21st Aug 2013, 23:41
If you participated in the Final Beta test of FINAL FANTASY XIV: A Realm Reborn you will not need to download the software again.

Amcathra
21st Aug 2013, 23:43
If you participated in the Final Beta test of FINAL FANTASY XIV: A Realm Reborn you will not need to download the software again.

Correct =D.

the only think you have to do is start the launcher and the game will patch itself to release version (about 10gb). The launcher is currently down for maintence

Jirnelle
21st Aug 2013, 23:48
Thanks!

bumbelbee89
22nd Aug 2013, 11:24
hi i have the problem that i got a registration code that looks like this xxxx-xxxx-xxxx-xxxx-xxxx and under my profile there wasent any option for that type of code

the other problem i have is when i try to log in to start download the game it says i have the wrong id or password but i know it is right

and the last problem i got the preorder collectoredition will the items i got be maild to me or am i supse to get a code to reedem them ??

NightEvac
22nd Aug 2013, 16:33
Hello all,

New to the FF MMO. Been in many others and tried, I believe an early incarnation of FF, don't remember the number (yes I know, blasphemy!!) :) In any event here are my questions:

1) I finally got my early access code in from Amazon. Multiple errors, no successes but it shows up in my "games" list. However, it doesn't say "CE." Should I be concerned?

2) The game "head start" begins Saturday morning at 2AM. However, I have not seen a download link for the PC client. Is there one? Be nice to address getting the client loaded now, with just an update on launch. Rather than having to download it at the same time as thousands of others.

Thanks for any info :)

orezdd
22nd Aug 2013, 16:33
I was wondering if anyone knew when will we be able to download the rest of the game, my internet is being an ******* about 2 weeks ago the speed dropped so much it hurts me. I think my plan ended anyway any ideas? http://www.speedtest.net/result/2917163382.png

Mashr2010
22nd Aug 2013, 16:35
I would say the rest of the patch would be available tomorrow, the client is out of maintenance mode but no patch was delivered today.

orezdd
22nd Aug 2013, 16:37
thanks man appreciate
I would say the rest of the patch would be available tomorrow, the client is out of maintenance mode but no patch was delivered today.

Mashr2010
22nd Aug 2013, 16:48
Once you are able to completely redeem your Pre-Order code, you will be given a link to download the client, and a new 20 digit code (also with another link) to redeem that you will have to attach to your account. However, if you played during the Open Beta, you can use that Launcher for Early Access and Launch.

NightEvac
22nd Aug 2013, 17:02
Hey, Thanks for the feedback.

I currently having it showing up under "games" (however it doesn't say anything about CE). I haven't seen the 20 digit code yet, that many mention. I assume this will come from Amazon or does SE do this?

Thanks:)

Mashr2010
22nd Aug 2013, 17:05
Hey, Thanks for the feedback.

I currently having it showing up under "games" (however it doesn't say anything about CE). I haven't seen the 20 digit code yet, that many mention. I assume this will come from Amazon or does SE do this?

Thanks:)

It will come from Square Enix. After you redeem the code it should have appeared at the top of the screen, along with other instructions. However, you'll also get an email at some point (the emails from Square Enix have been slow due to the massive amount of them being sent out) with the code and instructions in case you missed this after registering the Pre-Order code.

MentalSte
22nd Aug 2013, 18:34
Mashr is correct. Also you mention about the game not showing up in your game account as CE. Do not worry, I have the CE too & it doesn't show up as that on my account either, however once you get your 20 digit code & set up your account it will show up there as CE when you register it. It will also show the entitlements you will receive in-game from the CE. Your games account here will not show up as CE after that either but don't worry about that.

Kmasterq8
22nd Aug 2013, 20:06
Hello all,

As title says how can i download the game... i just pre ordered the game yet there was no download option for me as well there was no code sent but the game in my account so i guess no code needed.

please assist and thank you.

Damienlol
22nd Aug 2013, 20:10
I have the same exact thing. Didnt recive any codes, but the game is under my account etc. Would love if someone could give a clear answer to this :p
* What comes to my mind first would be that it is registered, but I cant download the game before the 24th (headstart), but would love some confirmation on this like the OP :)

Zackyboy
22nd Aug 2013, 20:13
Does anyone has this problem?
I don't know if its my provider or the SE problem, but i constantly get disconnected while downloading the patch (from the launcher)
The most annoying thing is no matter how much i downloaded before disconnected (100mb, 700mb1 1gb and etc), I got re-download everything again!!!

Shouldn't there be some way to resume downloading??
Am i missing something? please help!
It is a annoying after 20% completed and have to re-download everything again!! (for more than 10 times already!)

Thanks

Olyvar
22nd Aug 2013, 20:14
You will get an email. I pre-ordered a few weeks ago and mine just arrived a few hours ago so I guess they are sending them out in order which is fair.

Damienlol
22nd Aug 2013, 20:19
You will get an email. I pre-ordered a few weeks ago and mine just arrived a few hours ago so I guess they are sending them out in order which is fair.
Alright :) Hope it dosnt take a few weeks to get mine, then the preorder thing wouldnt make sense! but I guess it just takes some time :D thank you for the clarification, just to be sure, where do I register the code? Or does the email tell me that X:

Kmasterq8
22nd Aug 2013, 20:22
ah but what about the download ... can i start downloading now since it will take long to fully download the game?

Damienlol
22nd Aug 2013, 20:28
Nvm, I found out where to register the code when I get it :) suposse I cant download the game before I register I guess?

Kmasterq8
22nd Aug 2013, 20:29
Where Damienlol? :D

Olyvar
22nd Aug 2013, 20:31
No you cant download before you register - sorry :(

It's a 7334.70MB download so may take a while

Igorragna5
22nd Aug 2013, 20:54
I lost the setupfile, but i already insert my code. I still have both codes, but not the file. Can some one help me please ?

Damienlol
22nd Aug 2013, 21:11
Where Damienlol? :D

http://support.eu.square-enix.com/faqarticle.php?id=5383&la=2&kid=67923
This one :) dno if you're eu or na ! but from there you can just read and follow !

Mallust
22nd Aug 2013, 21:23
This is North America Download Link somewhere in here someone has the Europe one but I cant find it with everyone freaking out but the North America download link is
http://www.finalfantasyxiv.com/playersdownload/na/
I imagine the EU one is the same but /eu/ at the end but I'm guessing there

Damienlol
22nd Aug 2013, 21:28
Thanks! I'll still wait for my code before downloading and installing tho! But now I got a link to download the game at least, so thank you kind sir. ;]

Kmasterq8
22nd Aug 2013, 22:12
Thank you guys yeah i went to http://www.finalfantasyxiv.com/playersdownload/eu/ to download the eu version.
if by setup file you mean this Igorragna5 then here you got it! :)

BrainBreezy
23rd Aug 2013, 00:29
yeah buddy!!! im downloading and ready to get this game started on the 24th. hopefully everyone got theirs ready. if not just wait, SE has to b working hard on getting everyone on correctly with no errors. good luck everyone

psn- brain_breezy

Zackyboy
23rd Aug 2013, 01:00
Someone please help!!!

Minizi
23rd Aug 2013, 01:32
sounds like you are timing out. if your wireless...or if you have firewalls...antivirus stuff up still it slows it down to a crawl and times out.

to download mine i ran ethernet through my house to my computer and disabled ever kind of firewall I had.

Mashr2010
23rd Aug 2013, 01:52
While I wouldn't suggest disabling the firewall, that may be the way to go as Minizi suggests. Alternatively, first try simply disabling any anti-virus you may have running and see how that helps.

AngelPhoenix77
23rd Aug 2013, 01:53
grats :D I too am patched up for the pc :)

Tharduss
23rd Aug 2013, 02:00
Someone I know is having issues updating the game client.

They pre-ordered their game through the SE website, and followed the instructions on the pre-order redemption site to download the game client. Upon opening the client and entering their log in info they are greeted with a message saying something along the lines of "there are no active service accounts for this account".... So he registered his pre-order code and downloaded the client with his account id but then cant log in to the game client to patch it (the 7 gbs) with the same account id..

Any help would be appreciated. Thanks!

Mashr2010
23rd Aug 2013, 02:18
Has he registered an account at this website: https://secure.square-enix.com/account ?

Tharduss
23rd Aug 2013, 02:26
He has an account on that website, he even tried using the "account id" that is displayed at the top of that page into the game launcher and still no success. Same error message.

Mashr2010
23rd Aug 2013, 02:34
Hmm, I do have one question, did he actually register the game for the PS3 or the PC? Also, did he play the original game?

Tharduss
23rd Aug 2013, 02:42
He did not play the original game, he only went to the pre-order website and used the pre-order code

Mashr2010
23rd Aug 2013, 02:50
I meant the pre-order code, my mistake. And another question, did he play during the Open Beta?

xEccentric
23rd Aug 2013, 03:08
I recently redeemed my early access code on the preorder website, i used the code under account management on the PSN store and it took me to a download link for the game which i downloaded.

My brings me to my questions: The file size was 6400-something MB, which was the same size as the beta version. when i downloaded it, i was prompted to install, at which point it said that it was already installed and asked me if i wanted to overwrite it, i answered yes. now "FFXIV ARR" is an option underneath the "game" menu on the ps3 home menu, My question is, is this still the beta file that i was playing on last weekend for phase 4? or once i redeemed my code and downloaded the game, was the beta file replaced with the actual release game file that i will need in order to play this satuday? (just seemed kinda fishy that it was the same size as the beta file and it appeared in the same place as the beta after installing.)

Thanks for any help!

Clay51
23rd Aug 2013, 03:13
You DIDN'T need to DL it at all! Think of the code as a "pass". ALL you had to do was redeem it, NOT DL the client again and you would have been fine. If you go to account management, services, it shows BOTH the beta participation AND another listing for Early Access. The code redemption process, assumes you DONT have it Dl'd yet, and lets you get it, which isn't needed if you have the Phase 4 beta already. IF you deleted the original, then you WILL have to Re DL the 1.8 gig patch along with anything else needed at launch.

BrainBreezy
23rd Aug 2013, 03:37
grats to u too lol. hopefully everyone else can get theirs fixed. but for sure SE will have it all fix and ready tomorrow for the open on the 24th.

Ravittsu
23rd Aug 2013, 03:44
gratz on getting your EA code and dloading the client
its nice to see the forums have changed to (whats is everyone going to use) as supposed to Where are my codes... why isnt it working!!
:D see u on EA mate

only 1day 5hrs to go

Tharduss
23rd Aug 2013, 03:49
He did not play during the open beta... I am not sure what else to suggest to him.

BrainBreezy
23rd Aug 2013, 03:53
haah yeah. I think tomorrow everyone should have their pre o code. if not I think SE will reward them with something great if they didn't get early access. u can have my mog cap and sith. give me something crazy in the long run lol. but thumbs up ravittsu!! something positive on the forum. but I wish everyone the best of luck on the open to join us.

Mallust
23rd Aug 2013, 03:55
What so great about the Mog cap cause the first helmet you get froma vendor you wont be wearing the mog cap anymore right? lol

BrainBreezy
23rd Aug 2013, 03:57
oh damn that sucks. thought it was gonna b something special for ordering pre o. hahaaha guess not.

Mashr2010
23rd Aug 2013, 04:01
He did not play during the open beta... I am not sure what else to suggest to him.

As I thought... I've been noticing people that did not play Open Beta have been getting that error. I suggest having him CALL customer support, rather than email, and see if they can help in any way.

Tharduss
23rd Aug 2013, 04:10
Thanks for your help Mashr. I will try to get him to call tomorrow. This whole process has been an absolute joke... SE having a ton of different websites that all have their own log in and account info but not actually communicating or linking in any way is a complete mess. One consolidated website would be so much better. SE needs to copy Blizzard... Their websites and account management interface is so simple and straight forward.

Mashr2010
23rd Aug 2013, 04:11
Thanks for your help Mashr. I will try to get him to call tomorrow. This whole process has been an absolute joke... SE having a ton of different websites that all have their own log in and account info but not actually communicating or linking in any way is a complete mess. One consolidated website would be so much better. SE needs to copy Blizzard... Their websites and account management interface is so simple and straight forward.

They're going to be attempting to simplify this once we get to Launch with the Mog Station website, as they're consolidating all Final Fantasy XIV Account related stuff there, so one can hope that this will be a thing of the past come launch.

xEccentric
23rd Aug 2013, 04:15
Thanks Clay, i figured it out, once i finally launched the game again i got these prompt screens talking about early access etc, luckily i didnt delete the original and it just took a 30 minute update, now its telling me to wait until early access starts, so im all good now.

See you all in game! and if youre on the leviathan server, be sure to add me

Tharduss
23rd Aug 2013, 04:24
Well that's good news!!

One would think though, that SE has a lot riding on the success of V2.0.... and a project like this Mog Station should have been done well in advance to V2.0 release.

Mashr2010
23rd Aug 2013, 04:27
Well that's good news!!

One would think though, that SE has a lot riding on the success of V2.0.... and a project like this Mog Station should have been done well in advance to V2.0 release.

One would think, yes. But the fact that they're doing it at all is better late than never!

Ravittsu
23rd Aug 2013, 04:30
haha yeah i dont think it would be that special.. just cosmetic value i guess
on another note i do know that ppl from aus/nz region get the ANZ edition with the helm of light (warrior of lights helm)
but im guessing that hat would also be useless :L

TerakAlonia
23rd Aug 2013, 04:40
This is kind of a catch 22. SE has stated that you must have an active service account to play the game and at the same time you can't set up any accounts right now. Even then I don't have the slightest idea what kind of account you could set up because you can't even register the game until the 27th.

Maybe they will relax the "active service" rule on the 24th so qualified people with Early Access codes will be able to log in.

Mashr2010
23rd Aug 2013, 04:46
This is kind of a catch 22. SE has stated that you must have an active service account to play the game and at the same time you can't set up any accounts right now. Even then I don't have the slightest idea what kind of account you could set up because you can't even register the game until the 27th.

Maybe they will relax the "active service" rule on the 24th so qualified people with Early Access codes will be able to log in.

That's what one would assume and hope, but we'll just have to wait and see. Or get a hold of support and see what they can tell you, since I'm no inside man that knows all the information unfortunately D:

BrainBreezy
23rd Aug 2013, 04:52
atleast the helm of light sounds and most likely look better than a mog cap! hah

Saintz408
23rd Aug 2013, 05:07
Yeah homie! Got mine downloaded and installed for EA on the 24th. Cept have any of you guys have this problem: I've been trying to log in to my SEA but it keeps telling me my password is invalid. I know it isn't because I changed the password and One-Tiem Password like ten times already but it won't let me log-in. I'm new to MMOs so is this normal or is there a reason why I cant access my account?

Brigit
23rd Aug 2013, 05:08
When I entered my Early Access code (given by website after entering the Pre-Order code)
the site had me confirm that I was adding the Early Access Service Acccount to my
Beta Access Service Account.
See if they have received and/or entered the 20-digit early access code successfully.
If they have not received one, have them re-enter the 18-digit pre-order code and see if the website will assign them one.
Then enter the early access code at the link provided (open this in a separate window, much easier) and it should
ask them to verify adding a new service account.

Zackyboy
23rd Aug 2013, 05:17
I tried disable firewall, i don't have any anti virus program.
It is still disconnecting...... and it is not resuming after disconnection!!!
is it suppose to be resume?
T.T

BrainBreezy
23rd Aug 2013, 05:22
good to hear some people getting close to getting their games up. IDK I haven't got there yet. I just finished my download. my ps3 version just does mostly everything or follow what they tell me. I think its not ur fault. maybe wait until tomorrow and they will have everything ready and fixed.

Mashr2010
23rd Aug 2013, 05:23
When I entered my Early Access code (given by website after entering the Pre-Order code)
the site had me confirm that I was adding the Early Access Service Acccount to my
Beta Access Service Account.
See if they have received and/or entered the 20-digit early access code successfully.
If they have not received one, have them re-enter the 18-digit pre-order code and see if the website will assign them one.
Then enter the early access code at the link provided (open this in a separate window, much easier) and it should
ask them to verify adding a new service account.

The problem is that he did not participate in the Open Beta, which seemed to do a pseudo account registration for purposes of data transfer. I've been noticing a number of people having issues, be it with the Final Fantasy XIV forums or logging into the launcher, all of them did not participate in the Open Beta.

Ravittsu
23rd Aug 2013, 05:30
Yeah homie! Got mine downloaded and installed for EA on the 24th. Cept have any of you guys have this problem: I've been trying to log in to my SEA but it keeps telling me my password is invalid. I know it isn't because I changed the password and One-Tiem Password like ten times already but it won't let me log-in. I'm new to MMOs so is this normal or is there a reason why I cant access my account?

ive also had this issue when i changed my password for my sea aswel.
did u try picking the option forgot my password and followed the steps?

Brigit
23rd Aug 2013, 05:38
Yeah homie! Got mine downloaded and installed for EA on the 24th. Cept have any of you guys have this problem: I've been trying to log in to my SEA but it keeps telling me my password is invalid. I know it isn't because I changed the password and One-Tiem Password like ten times already but it won't let me log-in. I'm new to MMOs so is this normal or is there a reason why I cant access my account?

Do you already have a security key token or application for a smart phone?
If you didn't specifically order and/or set one of these up, then you do not need to enter anything into the One-Time Password field.

BrainBreezy
23rd Aug 2013, 05:45
I got to the part where im loggin into my sE acct. it saids ID or password incorrect. im not going to stress about it. it will work maybe the next 2 days.

Brigit
23rd Aug 2013, 05:53
Unless you are a FFXI player with a security token or a FFXIV Legacy player with a token, do not enter anything into the One-Time Password field.
If you just created your account and are getting an ID/Password is incorrect error, check your email for your account verification link to finish setting up the account.

Brigit
23rd Aug 2013, 05:55
Ah, I was hoping that setting up a service account would not be dependent upon Beta Access.

Mashr2010
23rd Aug 2013, 06:10
Ah, I was hoping that setting up a service account would not be dependent upon Beta Access.

It's more of even though no real Service Account is made, that data has to be saved somewhere. It's an interesting issue, and since no data was transferred due to lack of participation in the optional Open Beta, there was no "service account" created, which means that technically, even while he may have his Early Access stuff registered, there isn't an account yet, technically. It sucks, and that's why I suggest people contact Customer Support with this issue, as it very well may be an issue that prevents people from accessing the Early Access.

Clay51
23rd Aug 2013, 07:01
Happy to help, and I'm not on Leviathan, I'm on the Coeurl server.

Ravittsu
23rd Aug 2013, 07:45
Yay!! a fellow coeurl player!! :)

DarthShirow
23rd Aug 2013, 15:18
The "One-time Password" is for those who have activated the Security Token, so if you don't have one you don't need to input anything there.

You can dl the client launcher at http://gdl.square-enix.com/ffxiv/inst/ffxivsetup.exe but I believe you cannot actually sign-in or grab the game until it goes live (on the 24th if you have the pre-order code or on the 27th otherwise). Apparently if you were in the latest Beta phase that test client is close enough to the live client that you will likely only have to undergo a patch instead of a full download.

NightEvac
23rd Aug 2013, 15:21
Ugh, still no 20 digit code :( I have a bad feeling that I won't see one either until its late into the early start or I will have to do some convoluted process to get into the game.

I hope not though.

Mallust
23rd Aug 2013, 15:26
After you registered the 18 digit code on the site you should have seen a 20 digit code don't wait to right it down. and make sure you doing the right thing here is example to follow.
Try this
and make sure you have a account on the account management page https://secure.square-enix.com/accou...rp=Service_SEA
Maybe this will help:
Pre-order code, 18 digits, xxxxxx-xxx-xxxxxx-xxx, is only good for registering on pre-order site. This "preorder serial number" is registered at
NA http://preorder.na.finalfantasyxiv.com.
or EU http://preorder.eu.finalfantasyxiv.com/
If you haven't gotten this code call customer service: 1-800-883-8895
It is currently giving this error message: "Error 3: There was a problem. Please try again later" BTW Error 3 only means the server is busy or not available.

When you enter the preorder key you will get the Early Access Key (code).
Also, the Early Access code, 20 digits, xxxxx-xxxxx-xxxxx-xxxxx, is being distributed through email and is only good for opening the Early Access client.
Be sure to write down this 20 digit code don't wait on the email that wont come for about 24 hours.
You register Early Access registration codes here:
https://secure.square-enix.com/accou...arlytop?rgn=na
https://secure.square-enix.com/accou...arlytop?rgn=eu

This gives you the Early Access client download.

Squigibo
23rd Aug 2013, 17:03
If you ordered from Amazon, they emailed you a code in this format: XXXXXX-###-XXXXXX-###
Armed with that code go to: http://preorder.na.finalfantasyxiv.com/ (For North America)
Click on Country Flag
Either LOGIN if you have an Account or Create one.
Then It will open a page where you enter the code.
Choose PC or Playstation (Most the cool kids choose PC btw...)
Then Hit REDEEM MY CODE (it should have all lit up).
It will then generate a code in this format: XXXX XXXX XXXX XXXX XXXX
WRITE THAT DOWN.
It will also email you that.
It will then take you to the download section where you can pull down the client and start patching.
Launch the Launcher and if all went well, you should get an NDA screen.

Brigit
23rd Aug 2013, 17:16
I also got the pre-order code that would only show up under My Games, but didn't receive the 20-digit Early Access code.
Use the link Amazon gave you to enter the 16-digit code again, that should get you the 20-digit code.
If you get the Error 3 message, keep trying. Refresh the window after a few tries, make sure you're logged in and keep trying.
The website is slow, but it's mostly because there are a lot of people all trying to get their codes too.
Patience and Perseverance!

NightEvac
23rd Aug 2013, 18:56
Thanks all for the very helpful advice. I will try again and go through the process of entering my early access code and see if it generates the 20 digit code I am looking for.

The problem was I experienced the same issue many have seen. Kept pressing the button to process the early access code only to receive the dreaded error 3. I noticed shortly after that the game magically showed up in my list of "games" even though I never received a "success" from the system. I never tried again after that thinking that the game's presence in the list was what generated the code through e-mail. I will try again tonight and hopefully all will be well :)

Mashr2010
23rd Aug 2013, 19:10
Thanks all for the very helpful advice. I will try again and go through the process of entering my early access code and see if it generates the 20 digit code I am looking for.

The problem was I experienced the same issue many have seen. Kept pressing the button to process the early access code only to receive the dreaded error 3. I noticed shortly after that the game magically showed up in my list of "games" even though I never received a "success" from the system. I never tried again after that thinking that the game's presence in the list was what generated the code through e-mail. I will try again tonight and hopefully all will be well :)

The congestion should be relieving by now, if you can't get it to work try closing the window, and re-opening it to try again. It showing up on this profile, unfortunately, does not mean it was successful in registering. It's just part of the process went through, but not the whole thing.

Brigit
23rd Aug 2013, 19:23
Thanks all for the very helpful advice. I will try again and go through the process of entering my early access code and see if it generates the 20 digit code I am looking for.

The problem was I experienced the same issue many have seen. Kept pressing the button to process the early access code only to receive the dreaded error 3. I noticed shortly after that the game magically showed up in my list of "games" even though I never received a "success" from the system. I never tried again after that thinking that the game's presence in the list was what generated the code through e-mail. I will try again tonight and hopefully all will be well :)

I had the same thing happen. It just went through after I got curious and tried it again a few days later.
Keep trying!

jpmamangun
23rd Aug 2013, 19:34
Does anyone have a manual patch? I tried patching 3 times, it always ends up failing and showing "Server not responding" or something to that effect. This is so frustrating.:mad:

Zeik188
24th Aug 2013, 01:29
The patching is going amazingly slow. (Like .23 download speed)

And after a while that speed drops down to zero and it just stops and I have to restart. I don't know what's going on, but no matter what I do I can't seem to get this game going.

It was going fine when I first started when I got home, but after it halted once, it's been crawling. It doesn't help that it starts ALL OVER every time it halts.

Anybody got any ideas?

Mallust
24th Aug 2013, 02:44
Just keep trying sounds like servers are very busy to me.

Fooooooo
24th Aug 2013, 03:25
I had this problem until I disabled the Spybot search and destroy resident program. Once I killed the process in task manager, the patch went through the first time. Hope this helps

Sobanz
24th Aug 2013, 04:24
So, I applied the preorder code the other day and decided I'd download the game some other time... how can I get the download link again?

BrainBreezy
24th Aug 2013, 04:55
Brigit ur right. I messed up I entered something in the one time password field which I thought it was a retype pw. lol its in and now downloading. hell yeah baby. see you guys soon.

Aranoxx
24th Aug 2013, 05:12
EU: http://www.finalfantasyxiv.com/playersdownload/eu/
NA: http://www.finalfantasyxiv.com/playersdownload/na/

Drakeos
24th Aug 2013, 05:35
You can use both cause UK/NA can play on same servers

24th Aug 2013, 06:08
I'm getting excited! The Beta was just a tease, I have been waiting all week! I didn't get home with my access code until 5 so I am STILL downloading for the PS3, but hopefully I will be in in the next hour or so! 89%! I want to get at least SOME play time in before I fall asleep! I'm glad they are opening the servers at 2am, rather than waiting until mid-morning. I am curious, though, since I got kicked out of the Beta in a sanctuary, if I will have a week's worth of "rest time" built up. That would be an amazing way to start out my early access.
... I may not sleep tonight....

Hilzarie
24th Aug 2013, 07:17
My excitement was early. I definitely just realized that 2am does NOT mean 2am for me. also, I forgot that after downloading and installing I have to download again.... Here's hoping I make the 4AM deadline. >.<

I definitely won't be sleeping tonight.

Demi__God
24th Aug 2013, 07:32
I'll be sleeping like a baby because SE gave me a pre-order code that won't work. They also have a customer support system that has failed me multiple times

Bravo SE, remake a game entirely only to lose potential customers before the game is even released due to customer service.

BrainBreezy
24th Aug 2013, 07:34
hahah yeah I didn't kno there was another download after the game install. I just finished it and now Im waitin for that PLAY sign to light up. im good and ready for sure now. im drunk right now, I was thinking of stayin up but Im gonna set my alarm and take a nap for 2 hrs . hopefully when I wake up it wont be 8-10 in the morning lol.

shadowburg
24th Aug 2013, 13:09
So i never played the beta...bought game the other day and finally figured out how to get the launcher to work for me.

The site or the VPN that im connecting thru is only allowing a speed of .002 mb.

You guys think its the sq enix site or my VPN ?

Any ideas cause ill get about 20mb of the 8100 in and it says the server isnt responding and ill have to start over.

thanks

jaywalker2309
24th Aug 2013, 13:30
Why would you need to use a VPN to get the game? That almost certainly will be the issue i would have thought.. There are many gamers up and running without issue and reporting fast downloads etc..

shadowburg
24th Aug 2013, 13:32
i get an error code when pulling up the launcher....called them and they couldnt help.

looking online, people replied its the solution.

and i tried everything else.

Wuzis123
24th Aug 2013, 16:03
Hi there.

I have recently purchased Final fantasy Real reborn (PC Digital download) I am trying to found how to download it, can someone please tell me how to do it?????

Kitela
24th Aug 2013, 16:07
Is anyone else getting an Error code " Unable to download Patch files" [11003] [20403]. I can't even download the game to play ( I know severs are down)

genmaruakiha
24th Aug 2013, 16:08
If you have ordered from the SE online store and it is a digital copy the code is located on the receipt of the purchase; should be something like
Serial Number: XXXXXX-XXX-XXXXXX-XXX as an example the redeeming site can be seen on their twitter and relating shout outs were also tweeted.
FFXIV: Twitter
We resolved an issue on the NA Pre-Order Redemption site that prevented the distribution on PC early access keys: http://sqex.to/Da4

Visit the pre-order code redemption site that matches your region and redeem today! NA: http://sqex.to/9UI EU: http://sqex.to/X86

redeeming will give you what you are looking for.

genmaruakiha
24th Aug 2013, 16:14
Sounds like anti-virus acting up. The installer itself told me to deactivate my antivirus before installing so...

Wuzis123
24th Aug 2013, 16:22
Another question, where can I found this purchase receipt. I didn't get anything. The money was transferred from my bank account and that is all.... No any download page, no any email with download links or something. Where can I get it?

KyotoKisses
24th Aug 2013, 16:24
If you have ordered from the SE online store and it is a digital copy the code is located on the receipt of the purchase; should be something like
Serial Number: XXXX-XXX-XXXX-XXX as an example the redeeming site can be seen on their twitter and relating shout outs were also tweeted.
FFXIV: Twitter
We resolved an issue on the NA Pre-Order Redemption site that prevented the distribution on PC early access keys: http://sqex.to/Da4

Visit the pre-order code redemption site that matches your region and redeem today! NA: http://sqex.to/9UI EU: http://sqex.to/X86

go here to check for your order if it has been completed or not: https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US

You can get the code using the 4th link. :P Courtesy of genmaruakiha.

genmaruakiha
24th Aug 2013, 16:24
Another question, where can I found this purchase receipt. I didn't get anything. The money was transferred from my bank account and that is all.... No any download page, no any email with download links or something. Where can I get it?

https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US
Go here and find your order. once found it will give you something like this.

FINAL FANTASY XIV: A Realm Reborn Collector's Edition [PC DOWNLOAD]

PC Digital Download
Electronic Download


1 FINAL FANTASY XIV: Collector’s Edition Exclusive In-game Items

PC Download
Other


1 FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package

Final_Fantasy_XIV_Early_Access_Instructions.pdf
Serial Number: XXXXXX-XXX-XXXXXX-XXX
Electronic Download

KyotoKisses
24th Aug 2013, 16:26
http://preorder.na.finalfantasyxiv.com/

You should be prompted to download client once you enter your code.

Kitela
24th Aug 2013, 16:33
I disable my AV and still got this error code

Wuzis123
24th Aug 2013, 16:37
I went to this link
https://www.findmyorder.com/sstore?A...r&Locale=en_US
Searched for my order details, didn't found nothing.

I found this link
https://store.na.square-enix.com/DRHM/store?Action=DisplayCustomerServiceOrderSearchPage&SiteID=sqenixus&Locale=en_US&ThemeID=29853700&Env=BASE

I have searched for my order details and I got this


1 FINAL FANTASY XIV: A Realm Reborn [PC DOWNLOAD]
PC Digital Download
Electronic Download

FINAL FANTASY XIV: A Realm Reborn Installation Instructions

Download the FINAL FANTASY XIV: A Realm Reborn PC Digital Download file.

Double click the “ffxivsetup.exe” file and select the appropriate region and language settings.

Please note that this will also set the in-game language, but you can change this setting at any time within the FFXIV: ARR launcher program.

Ensure that you have at least 20 GB of free space available on your hard disk drive.

A User Account Control prompt may be displayed for Windows Vista® and Windows® 7 users. Select Yes to proceed with the installation.

Please launch the installer as a user with administrator rights. Windows Vista® and Windows® 7 users may be prompted for an administrator password.

Follow the on-screen instructions to install the FFXIV: ARR launcher onto your hard drive.

After you have successfully installed the launcher, run the program to check for any updates and proceed to register FINAL FANTASY XIV: A Realm Reborn.

Follow the onscreen instructions and carefully read through and accept the FFXIV: ARR Software License Agreement, Square Enix Account Agreement, and the FFXIV: ARR User Agreement.

Please note that a Square Enix Account is required to play FFXIV:ARR. If you do not possess a Square Enix Account, you will be asked to register one at this time. If you already have a Square Enix Account, you do not need to register a separate one and may proceed to sign in with your current Square Enix Account. To create a new Square Enix Account, you may alternatively access the following page using your internet browser. http://www.square-enix.com/na/account/

When requested, please enter the product registration code to complete the initial registration process.

To begin playing, enter your Square Enix Account username and password and select Log In.

After logging in, the launcher will check for the latest game data. If necessary, the latest files will be downloaded from the network, and the game will be updated to the most recent version. This process is automatic, and can take anywhere from several minutes to several hours to complete. The estimated time remaining will be displayed under the download progress bar.

Once the game has been updated, the Play button will be displayed. Click this button to start the game.

1 FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package
Electronic Download

Instructions to sign up for early access to the game:

Visit http://preorder.na.finalfantasyxiv.com and register. You will be notified via email prior to the launch of the game on when you can return and redeem your preorder code to unlock Early Access to the game along with instructions on how to receive your Cait Sith Doll minion and Moogle Cap digital content.

You will need an active Square Enix account to complete this process so, if you want to set one up in advance, please go here: http://na.square-enix.com/members.


And that is all, no any code information......

Gomly1980
24th Aug 2013, 16:39
I got the receipt in my inbox.

No codes are on the receipt.

I go to find my order and it says the order number was not found.

I try to contact support and it;s asking for the registration code ..... I haven't received any codes. I have a receipt and I have the game showing up in my account.

All this talk of codes is confusing when I have the game on my account yet haven't registered anything, haven't received any e-mails after the receipt and have no download link.

I would like to know what is going on.

genmaruakiha
24th Aug 2013, 16:40
Looks like you ordered it differently o.o;; as i got mine from digital river, not sure how to help with this. I would suggest opening a ticket on their online store support and try to get a hold of a live support chat rep.

EDIT* if the game is already registered look at the info on your account; it may be that you don't have to register of it's already been done for you - the official forum will have the download for the client and if you played phase 4 of FFXIV then you should also be able to play early access with it and all the way through final release.

Gomly1980
24th Aug 2013, 16:49
I just ordered through Squares website.

I can't contact support because it's asking for the registration code ..... which they haven't give me.

All I have is a receipt and the game showing up in my account, nothing else. No other e-mails, no registration code and no way of contacting support.

Gomly1980
24th Aug 2013, 16:51
EDIT* if the game is already registered look at the info on your account; it may be that you don't have to register of it's already been done for you - the official forum will have the download for the client and if you played phase 4 of FFXIV then you should also be able to play early access with it and all the way through final release.

Ahhh, thanks fella.

Just been having a nightmare of a time trying to find out what's going on with all the talk of registration codes and pre order codes it's had me a bit worried.

Sveigdir
24th Aug 2013, 16:52
This is the e-mail I got (I've blanked out certain information):

Pre-order purchase confirmation


Dear customer,

Thank you for your purchase. Details of your order can be found below. Please keep this email for future reference.

YOUR FINAL FANTASY XIV: A REALM REBORN PRE-ORDER REWARDS
Thank you for pre-ordering FINAL FANTASY XIV: A Realm Reborn. As a valued customer, you are now entitled to the following rewards:

Early Access
Allowing access to the game servers ahead of the official launch, get your head start and make your mark in the realm of Eorzea.

Mog Cap
Show your love of Final Fantasy and strut around the world of Eorzea in this Moogle themed hat. Kupo!

Cait Sith Doll Minion
On sabbatical from Shinra and looking for adventure, Cait Sith will join your party as a non-combat pet when you pre-order the game.

You don’t need to do anything now. We’ll email you again near the time that the Early Access starts with the next steps.

You can find out more about the game here: www.finalfantasyxiv.com.

Don’t forget to follow us on:

Facebook: https://www.facebook.com/FinalFantasyXIV
Twitter: @FF_XIV_EN
YouTube: http://www.youtube.com/user/FINALFANTASYXIV

Your order receipt
This order will appear on your bank billing statement as: "Square Enix Limited".

Order #: SEE-STORE-XXXXXX (6 numbers)
Purchase date: 23 August 2013
Purchased products: 1 x "FINAL FANTASY XIV: A Realm Reborn Collector´s Edition" (PC Download)


Items: 33.33 EUR
Postage & Packing: 0.00 EUR
VAT (20.00%): 6.66 EUR
Order Total: 39.99 EUR


Billing address: XXXXXX
Payment method: Globalcollect - MasterCard
Delivery address: XXXXXX
Delivery method: Download

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Sveigdir
24th Aug 2013, 16:54
If someone can find me a direct download link I'll try installing the game and logging in, the game is "registered" under my account info, but had no other e-mails or codes.

Gomly1980
24th Aug 2013, 16:55
That's the same as I got Sveigdir.

Gomly1980
24th Aug 2013, 16:56
If someone can find me a direct download link I'll try installing the game and logging in, the game is "registered" under my account info, but had no other e-mails or codes.

http://forums.eu.square-enix.com/showthread.php?t=4712&page=12

I found the download link to the client on that thread.

Sveigdir
24th Aug 2013, 16:57
It's damn annoying, I've tweeted them and no response. Contacted customer support, no response. No official response here either. If it takes them days to resolve it, I'm just going to get a refund.

Sveigdir
24th Aug 2013, 16:59
http://forums.eu.square-enix.com/showthread.php?t=4712&page=12

I found the download link to the client on that thread.

Thanks, will install and try login when EU servers are back up.