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Katsuyu
11th Jun 2017, 13:20
Hello there,

Since 5 days now I'm trying to purchase something from the Square Enix Online Store. But i can't login into my account there.
I have no problems on the Square Enix site itself (http://eu.square-enix.com/en), but it's not possible for me on the Store-Site (https://store.eu.square-enix.com/de/login).

I wrote 2 tickets to the customer support, they said i should delete my cache (i did that now for about 5 times. I deleted every single data on my browser and afterwards i even tried another browser, it didn't help).
The other one told me to use the "forgot password" steps to get a new one and try again. I did that aswell and it didn't work. I still can't login.

My fiance has the same problem with his account.

Does anyone have (had) the same problem? I don't know what to do.
I already wrote another ticket and I'm waiting for an answer, but well...

Best regards and thank you very much in advance for your help!