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Mystchyphe-254564
14th Aug 2012, 15:13
That is the customer service number for Square-Enix north America. Call, hit "3", tell them your woes. Took me less than 2 minutes to get my confirmation email resent and get my code. *This WILL NOT help with the downloader issue! (So please don't swamp them with calls about it)*

Mystchyphe-254564
14th Aug 2012, 19:11
Seriously. Bump for help for you all for any technical issues.

hypnotoad2k
15th Aug 2012, 12:09
If you are unhappy with FF7, you can demand a refund there.

They will point you over to digital river's website.
www.findmyorder.com

-Fill out your Order ID and password to request a return.
-Make sure to respond to the confirmation email within 7 days or you will not get a refund.

hypnotoad2k
15th Aug 2012, 13:02
It is sad that the legitimate customers who support square enix are made to jump through hoops to maybe get the product that they paid for.



I hope that the people making the decisions at square enix realize that they are alienating their customer base and destroying their reputation by willfully ignoring their legitimate customers.

Its time we take a stand against these practices.

hitman13b09-258526
15th Aug 2012, 15:41
I'm not going to wait for them to fix this crap. The bad feedback I have heard on the music, the poor server response when trying to authenticate my download ( 30+ failed attempts ) and the fact that I have to be online to play the game make this all not worth it.





Thank you for the digital river link, at least the return process was painless, hopefully will reflect on my account in the next couple days. Anyone heard if the playstation network version is any better?

member_10822883
15th Aug 2012, 15:47
The PSN version is the exact PSX version that came out in NA in 1997. Plays perfectly and is identical to the physical game.

kyuuketsuki02
15th Aug 2012, 16:08
[...] and the fact that I have to be online to play the game make this all not worth it.
Uhh... you have to validate the game once, requiring an internet connection. After that, you do not have to be online to play the game. Unless I'm woefully misinformed...?


Also, the music does indeed suck, however it's easily replaceable .ogg files. You can get superior remastered OST tracks from the Qhimm forums, and there's a thread started by someone here who is recording the midi tracks played from the superior Yamaha XG sound set, putting them in .ogg form, and even making them loop properly (he won't be done for a few days, though).

hypnotoad2k
17th Aug 2012, 01:08
What a shame....

MrSephiroth-153615
17th Aug 2012, 01:44
How do i contact square enix? I live in sweden and its ****ing impossible to even get a hold of a mail where i can ask for help. Square enix is as bad as ubisoft these days.

MrSephiroth-153615
17th Aug 2012, 02:11
I cant find it ****ing anywhere!

member_10078668
17th Aug 2012, 02:43
Have you tried the Support sections in the forums?


na.square-enix.com/go/forum/view/139347/... (http://na.square-enix.com/go/forum/view/139347/234365/technical_support_discussion)


na.square-enix.com/go/forum/view/139345/... (http://na.square-enix.com/go/forum/view/139345/234363/customer_service_support_issues)

Grimoire
17th Aug 2012, 07:25
Sweden? How come you have any problems then? I have been able to confirm that [some] people who downloaded it in that specific region didn't have any problems whatsoever. Didn't you buy your game via SEM EU?

Mantha03
17th Aug 2012, 08:42
i live in brazil and have the same problem, i can acess the download link.





ill wait for some official answer .

svenevil-278513
17th Aug 2012, 08:55
i live in Austria and havenĀ“t heard from their support so far, but I only opened my support ticket about 20 hours ago.

member_10217861
17th Aug 2012, 11:56
I can't seem to find it on their web site at least not the one for Customer Support.

joshuavetere
17th Aug 2012, 14:36
Digital River customer service line is open 24/7 and you may contact them at (952)253-1234

member_10308336
17th Aug 2012, 21:51
I opened a support ticket 3 days ago, no reply. Phone support is only open M-F 9am-6pm. So, while I'm at work. This is some awesome customer service.

member_10768644
18th Aug 2012, 00:48
10 bucks for FF7 is fine... 10 bucks for this launcher? ... not so much.

hypnotoad2k
19th Aug 2012, 17:47
They still have yet to return my money...


I'll make sure to warn my friends about my experience at the square enix online store. I hope they never have to deal with this mess.

member_10239333
19th Aug 2012, 18:47
Im hoping they realise that putting the game on Steam would work better in distribution and cloud saves + achievements.

Grimoire
27th Aug 2012, 06:25
If you have any technical issues with this game (unable to download/install, etc.), then follow these guidelines.

1. Contact customer support
support.na.square-enix.com/about.php?la=... (http://support.na.square-enix.com/about.php?la=1&id=0)


"Contact Us *
If the Frequently Asked Questions or Knowledge Base articles are unable to offer you a solution to your issue, you can contact SQUARE ENIX for further assistance. Please follow the instructions below for contacting SQUARE ENIX.


- Click "Contact" in the upper right hand portion of the specific title's site
- Click the "Additional Assistance" button listed in each Knowledge Base articles page"


support.na.square-enix.com/contact.php?i... (https://support.na.square-enix.com/contact.php?id=444&la=1)


2. Search the forum to see if anyone else has a problem similar to yours, and use that thread to post your questions in.
Filling the forum with identical threads over and over again does not make it any better.

hypnotoad2k
27th Aug 2012, 13:39
STILL waiting on my refund............

member_10244895
27th Aug 2012, 21:48
I purchased, never received an e-mail receipt, and no serial. Guess I'll be going the way of the refund as well.

member_10454444
28th Aug 2012, 16:08
Don't bother calling, you'll get disconnected. You need to contact Digital River. I sent them an email and they have two days to respond, otherwise I'm taking legal action. Ten dollars isn't a lot, but that's not the point, especially when you work for minimum wage. They're getting away with a scam and that is illegal. If I am ignored again, they'll be hearing from the Better Business Bureau. This same company scammed me on Battlefield 3. That's $70 I've lost to these ****es and their broken system. Whoever runs that company should be arrested.

hypnotoad2k
1st Sep 2012, 00:02
I signed up for my refund on Aug 15 2012. It is now Sept 1, 2012 and I have STILL not recieved my refund.

hypnotoad2k
11th Sep 2012, 16:55
Finally got my refund....


Dont blame Digital River for this folks, I bought shootmania from them just a couple days ago and everything worked fine.

walter247
15th Sep 2012, 16:38
bought the game yesterday and i already got a refund, thing is i didn't even ASK FOR OR WANT a refund. I guess i'm on the other side of the fence. I'm gonna give it a couple days for the transaction to process before i proceed with re-purchasing it.

SWSquall-399551
15th Sep 2012, 19:39
Quickest way to process anything is to contact Digital River via phone at 1-800-598-7450. I got double-charged for the game, and never got my d/l link or serials. I called them, and within 15 minutes they had my order up and e-mailed it to me, and had the second one on it's way to a refund.

tigeraid
21st Oct 2012, 10:22
So not only have I not received a response here on the forum to my problem, but I submitted a trouble ticket for it through Square's tech support. The response I received, after having already bought, paid for, downloaded and PLAYED the game for over a month, was that this NEW GAME RELEASED ONLY A FEW MONTHS AGO IS INCOMPATIBLE WITH WINDOWS 7 AND WINDOWS XP!? THEN WHY DID YOU RELEASE IT!?

So here I am, over halfway through the game, and completely unable to play it.

They don't speak particularly good English, and what I'd like to know is, if I was NOT previously connected to the Cloud, and played a bunch and saved the game, and then I *DID* connect to the Cloud, does the blank, freshly-started Save Game in the Cloud OVERWRITE my saved game locally? And if so, why would you employ such a STUPID system, wasting hours of gamers' time and effort?

If my save games ARE still intact locally, what the heck do I do to access them!?

And now they're simply ignoring my emails. Great customer service Square. How do I ask for my money back?

TehNewb
4th Nov 2012, 20:18
Just tried this and they sent me an invalid url...

Grimoire
17th Jan 2013, 03:08
Should you encounter any technical difficulties with the recent PC release of [FINAL FANTASY VII], then:


- Submit a report of your issue to [SQUARE ENIX Customer Service] support.na.square-enix.com/contacttop.ph... (http://support.na.square-enix.com/contacttop.php?id=444&la=1)
- Submit a report of your issue to [Digital River Customer Service] CustomerServices@digitalriver.com (mailto:CustomerServices@digitalriver.com)

Freyar
18th Jan 2013, 12:16
The two support services have been passing the buck to each other. Digital River says activation limit issues are SE's problem and SE says it's DR's problem.

Grimoire
18th Jan 2013, 12:27
I am well aware of that, but at the moment these are the only options available (apart from waiting for customer support here in this forum).

SE-Chris
21st Jan 2013, 19:54
Thanks for the support info. The Square Enix Support Center is open 9 AM - 6 PM Pacific. If you want to make a ticket regarding FINAL FANTASY VII first you can do so here so an agent can get a little bit more information about your system and issue before your call: http://support.na.square-enix.com/contacttop.php?id=444&la=1


We apologize for any delay that may occur getting the beginning steps here but our goal is to get everyone playing the best we can. Thanks again.

AveHax
21st Feb 2013, 19:17
Ok so im now getting the same issue just bought it and go figure 10% wont connect to internet


im now going to blast the admin button till it works but seriously i should have gotten a ps1 and a hard disc


the technological age is better than this


i really dont care who isnt doing there job there both wrong at this point 2/21/2013

Enetact
27th Feb 2013, 15:17
So i sent an email to square enix support saying i want a download link my had expired. I get this email





"


Thank you for contacting SQUARE ENIX support,

Concerning any purchases and content relating to the SQUARE ENIX Store, you must contact Digital River for support at www.digitalriver.com (http://www.digitalriver.com/) with any issues. We apologize for the inconvenience as we do not have the requested information accessible on our end. You can also consult the "Find My Order" web site for the SQUARE ENIX Store at www.findmyorder.com (http://www.findmyorder.com/) to download the game client.

Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at support.na.square-enix.com (http://support.na.square-enix.com/)."</pre>

</pre>

This is very nice and I guess written by a robot. But It does not actually help it runs me around to findmyorder. Which is ONLY A 30 DAY DOWNLOAD THIS IS THE PROBLEM. And the square-enix support is garbage where is the live chat online? Cmon its 2013. This are like windows 98 problems. I sent an email to digital river and they will probably send me back to Square. After playing squaresoft and square enix games for nearly 18 years i expect alot more from the company. I JUST WANT FF7 ON MY LAPTOP GODDAM i would download it off a pirate site but i already paid for the **** service. </pre>

tenaciouscg
3rd Mar 2013, 19:16
So i sent an email to square enix support saying i want a download link my had expired. I get this email





"


Thank you for contacting SQUARE ENIX support,

Concerning any purchases and content relating to the SQUARE ENIX Store, you must contact Digital River for support at www.digitalriver.com (http://www.digitalriver.com) with any issues. We apologize for the inconvenience as we do not have the requested information accessible on our end. You can also consult the "Find My Order" web site for the SQUARE ENIX Store at www.findmyorder.com (http://www.findmyorder.com) to download the game client.

Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at support.na.square-enix.com (http://support.na.square-enix.com)."</pre>

</pre>

This is very nice and I guess written by a robot. But It does not actually help it runs me around to findmyorder. Which is ONLY A 30 DAY DOWNLOAD THIS IS THE PROBLEM. And the square-enix support is garbage where is the live chat online? Cmon its 2013. This are like windows 98 problems. I sent an email to digital river and they will probably send me back to Square. After playing squaresoft and square enix games for nearly 18 years i expect alot more from the company. I JUST WANT FF7 ON MY LAPTOP GODDAM i would download it off a pirate site but i already paid for the **** service. </pre>





your in the same boat as me, just bought a game that hasen't even worked for 7 months, just forget your customers im sure you will be fine.

Grimoire
8th Apr 2013, 01:48
Q: Does support actually read the forums?


A: Yes.

drumzonbass
28th May 2013, 12:40
Since there is no other way to check status im hoping Support post something here to let us know when the game is back up. I purchased ff7 this past Friday and havent been able to play it like several thousand people. Hope we get results today as we were told.

Grimoire
28th May 2013, 13:04
See update. [Square Enix Membership maintenance (http://na.square-enix.com/go/thread/view/139233/29944877/Square_Enix_Membership_maintenance)]

ivydragon11
29th May 2013, 16:34
It's been two days now and there has been no further update from Square-Enix about when we, the customers, will be able to play Final Fantasy 7! I want to know what the problem is and why aren't we getting any updates or support on the matter. You would think a company as important as Square-Enix would step up and tell us what's going on; or atleast try to do something about it. Fix the problem and atleast make a better launcher or make FF7 a non-internet based game!

theimmortalmoo
29th May 2013, 17:15
Are you referring to the new(er) release of FF7 for the PC?

Grimoire
29th May 2013, 19:25
This thread belongs in the [FINAL FANTASY VII PC Technical Issues and Support Forum (http://na.square-enix.com/go/forum/view/139347/236247/final_fantasy_vii_pc_technical_issues_and_support_forum)]. You are more likely to receive help there than here.


See this thread: [Square Enix Membership maintenance (http://na.square-enix.com/go/thread/view/139233/29944877/Square_Enix_Membership_maintenance)]

ivydragon11
30th May 2013, 00:04
Are you referring to the new(er) release of FF7 for the PC?





Yes, I am. I just don't get why we aren't getting more details about what's going on. People are still purchasing the game (I purchased it 3 days ago) and yet not a real response to what's happened. :/ It's just very frustrating...

xeveniah
30th May 2013, 03:36
It's been two days now and there has been no further update from Square-Enix about when we, the customers, will be able to play Final Fantasy 7! I want to know what the problem is and why aren't we getting any updates or support on the matter. You would think a company as important as Square-Enix would step up and tell us what's going on; or atleast try to do something about it. Fix the problem and atleast make a better launcher or make FF7 a non-internet based game!






I agree i think corprate hq in shinjuku-ku tokyo prefect has tied the devolpers and support teams hands away from the internet and IDE<intergrated devolper enviroment> to rake in the most profits from quite possiably the best game ever made in mankinds history

lajos
30th May 2013, 12:45
It's been two days now and there has been no further update from Square-Enix about when we, the customers, will be able to play Final Fantasy 7! I want to know what the problem is and why aren't we getting any updates or support on the matter. You would think a company as important as Square-Enix would step up and tell us what's going on; or atleast try to do something about it. Fix the problem and atleast make a better launcher or make FF7 a non-internet based game!






FF7 isn't an internet based game and can be played completely offline. You just have to disconnect your internet first (it's a poor workaround, but it works). This is assuming that you have successfully logged in at least once and are currently logged in (I don't see why you'd ever log yourself out). If you haven't been able to log in successfully yet, try checking your firewall rules, and see if there is a rule setup for FF7; if there isn't, add one. As noted on the previous thread, this has been somewhat of a problem since release, not just two days ago or so. I do hope SquareEnix fixes the problem once and for all, but hopefully these suggestions will help you be able to play FF7.


[Edit]


I've just seen they were playing around with some membership settings, maybe thats what you're referring to. My game can still connect to the server though, right now, no problem. According to them you could potentially still login with your facebook account.

Chimerabear
1st Oct 2013, 18:06
For two weeks I have been attempting to contact the Square-Enix support center and it seems that there are no support employees.

Phone: 10 hours at least to a non toll free number and only getting "Ring, Ring, All support agents are assisting other callers, your call will be answered in the order received" repeating continuously over and over and over.

Chat: Most of the time chat is unavailable saying to try again during business hours, the thing is that it says this DURING business hours. When chat is up I have waited hours to be #1 in the queue only to then be bounced to a "no support members are available try email support" message...... This is VERY VERY aggravating!

Email: Sent multiple email requests, never once a reply....

And to think of all the money square has gotten from me over the years of having two FFXI accounts running since N-A release....

This is an unacceptable way for any company to support their products. I get the feeling square has completely shut off N-A support which is a big mistake especially after launching a new MMO. It has gotten to the point where I might as well cancel both accounts, which I really don't want to do.

Really frustrated...

-Bob

Ekohfarstar
1st Oct 2013, 20:04
Great that doesn't bode well

Was hoping that Support/CS might be better than my previous experiences but by the looks of it not