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View Full Version : Running at 4k on PS4 Pro ALWAYS results in crash!



cucuchu
11th Nov 2016, 07:10
I just picked up my PS4 Pro for my Samsung KS8500 tv and decided to buy Rise of the Tomb Raider with it to test out its 4k settings. As soon as I launched the game (with 4k settings in place on the game), it immediately locks up my ps4 pro and I am forced to hard reboot the system.

This happens every time and if I go down to 1080p, all is fine it seems, no crashing, but as soon as I switch the in game settings to be enchanced to 4k, it crashes my ps4 pro.

I got to thinking maybe this is because I bought the game on disk and the ps4 pro's disk drive cannot handle 4k. That is a reach though, it could just also be poor optimization on the part of the software. I know for a fact my tv can handle 4k and HDR so I do not think that is the issue.

Anyone else have this issue or know of any work arounds? If its because of it trying to play 4k off a disk that the ps4 pro cannot handle, then oh well, doubt I will blow another 60 $$$ on the game digitally to find out.

dandins
11th Nov 2016, 08:45
you did a clean install? And you waited till its actually fully installed? Your PS4 Resolution Output is set to "automatic"?

It usually works fine. Could be a problem with your hardware. The disc is definitly not the problem.

Loki_101
13th Nov 2016, 02:45
I'm having the same problem.

I have a 4K TV with a PS4 Pro, every time I try to play Rise of the Tomb Raider in 4K mode it crashes. Half the time the screen goes black, then a checkerboard flashes on and off in the top left quarter of the screen, leads to me having to power down the whole system. The checkerboard that appears made me think it could be something to do with the 4K checkerboard 'upscale', but could just be a coincidence.

I've tried the following to fix the issue:
- Deleted and reinstalled RotTR
- Logging out of PSN/Disconnecting from the Internet
- Rebuilt the database
- Reinstalled the PlayStation Software update
- Initialised the system (wiped)
- Initialised the system with the latest PlayStation software update
- Started a new game in 4K mode
- Loaded a save (from the first minute of gameplay) in 4K mode
- Loaded a save in Enriched Visuals mode, played for 30 minutes and switched to 4K mode
- Plugging the PS4 Pro HDMI straight into the TV, rather than through the PSVR processor unit

Every time I've tried to play in 4K mode after any of the above the game has crashed. I've played Last of Us in native 4K mode, Dishonored 2 (which I think is patched, but I'm not sure), PSVR Worlds, RIGS and more on the console and haven't had any issues with any other game.

Barring getting a replacement console/waiting for a patch, is there anything I've missed in terms of troubleshooting?
It's frustrating because it seems to be something that is effecting a very small number of people...

skidpro2012
15th Nov 2016, 07:54
my rise of the tomb raider crshes my whole system in 1080p. It does so after 5 mins gameplay/ The game is now unplayable as it appears to lock up the ps4 pro and requires a mains pull. I do not like it all, shame I want to finish this game. Any tips?

The VR level is also unplayable, crashes.

jafomon
15th Nov 2016, 10:10
I have my PS4 Pro plugged to a a Full HD TV.
The game randomly crashes, either running on 60frames mode or on "Enhanced" mode. It even crashes at the main menu screen.
It used to run perfectly on my old PS4, so it is not the disk.

When it crashes it shows a checkerboard pattern, is it trying to go 4K even though my TV is not compatible?

I tried disconnecting from the net.
I tried reinstalling the game.
I tried changing the console's video settings.

Please fix this asap.

All the other games run fine...

dandins
15th Nov 2016, 10:42
what happens when you set ps4 pro video output to 1080p only. In 4K mode it should deliver a high anti aliasing effect on 1080p tv's.

jafomon
15th Nov 2016, 14:29
what happens when you set ps4 pro video output to 1080p only. In 4K mode it should deliver a high anti aliasing effect on 1080p tv's.

It crashes in all modes...

jafomon
15th Nov 2016, 15:14
I just updated the TV's firmware and the game does not crash anymore... Let's cross fingers...

Edit: Nope, it keeps crashing...

Vesemir271
16th Nov 2016, 12:22
I wrote to their technical support via the chat but still waiting, does anyone knows if they are going to do something with this ? another patch or it will stay immposible to play ROTTR ?

xTHORGALx
16th Nov 2016, 17:35
my rise of the tomb raider crshes my whole system in 1080p. It does so after 5 mins gameplay/ The game is now unplayable as it appears to lock up the ps4 pro and requires a mains pull. I do not like it all, shame I want to finish this game. Any tips?

The VR level is also unplayable, crashes.
This is no news. The game already crashed for a lot people with the old Ps4 at release date. Update 1.04 made it even worse. Sometimes it just crashed after continuing the game with a savegame rebuild as result.


@jafomon
A game will never crash because of your TV. It's always because of the software itself, the OS or the hardware itself or even a mix of everything. A firmware updater of your TV setup will only help if you have any kind of handshake problem with HDMI or other related problems. The Ps4 Pro is a new system and the OS may still be full of bugs. I mean, the Pro need extra DDR3 memory to run multiple apps at the same time... this was possible with the XboxOne from Day1 with a running game and up to 3 apps (depending on memory usage) and no extra build in memory was needed.

dandins
17th Nov 2016, 20:20
Did you install latest TR patch 1.05 and latest OS PS4?
if its just a black screen it could be a tv issue.. what actually happens when it crashes? ps4 shut down or just nothing happens on the screen? The were some news about many TV brands being not compatible with ps4 pro. they require a patch.

It could also be a problem with the OS, game or hardware. they will need a crash log to adress this issue. Im still wondering cause my game runs perfectly.

Loki_101
17th Nov 2016, 21:35
I'm having the same problem.

I have a 4K TV with a PS4 Pro, every time I try to play Rise of the Tomb Raider in 4K mode it crashes. Half the time the screen goes black, then a checkerboard flashes on and off in the top left quarter of the screen, leads to me having to power down the whole system. The checkerboard that appears made me think it could be something to do with the 4K checkerboard 'upscale', but could just be a coincidence.

I've tried the following to fix the issue:
- Deleted and reinstalled RotTR
- Logging out of PSN/Disconnecting from the Internet
- Rebuilt the database
- Reinstalled the PlayStation Software update
- Initialised the system (wiped)
- Initialised the system with the latest PlayStation software update
- Started a new game in 4K mode
- Loaded a save (from the first minute of gameplay) in 4K mode
- Loaded a save in Enriched Visuals mode, played for 30 minutes and switched to 4K mode
- Plugging the PS4 Pro HDMI straight into the TV, rather than through the PSVR processor unit

Every time I've tried to play in 4K mode after any of the above the game has crashed. I've played Last of Us in native 4K mode, Dishonored 2 (which I think is patched, but I'm not sure), PSVR Worlds, RIGS and more on the console and haven't had any issues with any other game.

Barring getting a replacement console/waiting for a patch, is there anything I've missed in terms of troubleshooting?
It's frustrating because it seems to be something that is effecting a very small number of people...

UPDATE: I got desperate and ordered a replacement PS4 Pro from Amazon, have been playing in 4K mode for over an hour without issue!

Vesemir271
18th Nov 2016, 12:27
UPDATE: I got desperate and ordered a replacement PS4 Pro from Amazon, have been playing in 4K mode for over an hour without issue!

You bought another console ? I hope that not every of us is forced to do that ;/
I even re - initialized the system and installed all of my games again but it did not help with ROTTR
I did reinstal the game though, but without any patches, and was able to get past the "crushing/freezing point" but I do not think it is solution as without the patch You can not do anything with graphics.
This problem however is mentioned on many forums etc, i did contact with square enix technical support but still i did not get any answer

jafomon
18th Nov 2016, 19:17
Did you install latest TR patch 1.05 and latest OS PS4?
if its just a black screen it could be a tv issue.. what actually happens when it crashes? ps4 shut down or just nothing happens on the screen? The were some news about many TV brands being not compatible with ps4 pro. they require a patch.

It could also be a problem with the OS, game or hardware. they will need a crash log to adress this issue. Im still wondering cause my game runs perfectly.

Yes, I have the latest patches.
The screen freezes, then after a few seconds it shows the checkerboard pattern, and then appears the OS error screen and asks me to send a report.

Vesemir271
19th Nov 2016, 10:44
Yes, I have the latest patches.
The screen freezes, then after a few seconds it shows the checkerboard pattern, and then appears the OS error screen and asks me to send a report.

Same here, ROTTR ver 1.05 and PS4 Soft 4.06, yet it "seemed" to be working when ROTTR was without any patches

Vesemir271
22nd Nov 2016, 07:52
I did get the answer from square enix, but they told me only that they are looking into problem, however they do not know when the next patch will be released :/

jafomon
7th Dec 2016, 10:00
Bah, I'm tired of waiting for a patch... I reinstalled the game and I'm playing it without the patches.
Too bad I can't take advantage of the Pro...

xTHORGALx
7th Dec 2016, 11:57
Too bad I can't take advantage of the Pro...
What advantage ? In performance mode it never reaches 60fps (DF shows an average of 45fps with nasty framecpacing problems) and the other modes, while suffering from performance problems as well, are at best looking slightly better compared to the base game on standard Ps4.
A lot people think, that a small Pro update will make all the textures magically look better but this will never happen. The publishers need to release way bigger updates exclusively for the Pro, but this wouls cost them money and time. But even better textures need more memory and bandwich... things the Pro can't offer. All you guys can expect are some tweaks at best.

IMO the only feature of the Pro really making games look better is HDR (depending on how it was implemented), but sadly not supported by this game atm.

ElusiveAura
16th Dec 2016, 17:37
Did 1.06 fix the crashing on the Pro? I'm really wanting to play this game but can't. It crashes within 30 seconds every time. :(

SYZYGYSE
19th Dec 2016, 08:04
CRASH 1.06 INCLUDED IM FURIOUS

SYZYGYSE
23rd Dec 2016, 08:24
I ve tried everithing..the game freeze my ps4 pro...im furious

RafeAdler
6th Jan 2017, 22:31
I just picked up my PS4 Pro for my Samsung KS8500 tv and decided to buy Rise of the Tomb Raider with it to test out its 4k settings. As soon as I launched the game (with 4k settings in place on the game), it immediately locks up my ps4 pro and I am forced to hard reboot the system.

This happens every time and if I go down to 1080p, all is fine it seems, no crashing, but as soon as I switch the in game settings to be enchanced to 4k, it crashes my ps4 pro.

I got to thinking maybe this is because I bought the game on disk and the ps4 pro's disk drive cannot handle 4k. That is a reach though, it could just also be poor optimization on the part of the software. I know for a fact my tv can handle 4k and HDR so I do not think that is the issue.

Anyone else have this issue or know of any work arounds? If its because of it trying to play 4k off a disk that the ps4 pro cannot handle, then oh well, doubt I will blow another 60 $$$ on the game digitally to find out.

I get it, too but it doesn't only happen in 4K. I'm posting my findings in a new thread.