View Full Version : Changing the Date of Birth For My Account

13th Nov 2014, 13:38
So, I recently tried logging into my Square Enix account as I am intending to resubscribe to FFXIV. Although I eventually remembered my password, in trying to reset it (prior to figuring it out) I realized that the Date of Birth I submitted is incorrect, and thus couldn't reset my DOB. So, I tried to contact customer support, but go figure, doing so requires my DOB as well (really?). Even finding out the phone number for phone support required it, though a quick Google search revealed to me that the number is not toll free, and there's no way I'm paying money to change something as stupid as my DOB for an account.

Where do I go from here? If someone can direct me to a method of changing my DOB without having to pay money, I would greatly appreciate it.

11th Dec 2014, 03:31
Welp, a month has passed and no response. I guess I'll just hope that I never get locked out of my account :(
Impressive customer service guys.

12th Dec 2014, 23:59
You will need to call in, and that's that. I have no further information concerning the matter.