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NICK D.
7th Mar 2013, 21:06
everytime i start tomb raider , steam says preparing to launch Tomb raider , then the window disepear , and nothing else happens.


then some time later i found this,


21:04:52:327 (5960) > --- NIXXES log start ---
21:04:52:356 (5960) >
21:04:52:387 (5960) > Memory statistics:
21:04:52:422 (5960) > Total RAM = 7.5 GB (7658 MB)
21:04:52:454 (5960) > Avail RAM = 3.4 GB (3452 MB)
21:04:52:487 (5960) > Total virtual memory = 4.0 GB (4095 MB)
21:04:52:523 (5960) > Avail virtual memory = 3.4 GB (3437 MB)
21:04:52:667 (5960) > OS = Windows Vista (build 6000)
21:04:52:705 (5960) > Starting Tomb Raider v1.00.716.5
21:04:53:104 (5960) > [Main] Current directory: D:\SteamLibrary\steamapps\common\Tomb Raider
21:04:53:166 (5960) > Mounted TITLE.000
21:04:53:241 (5960) > Mounted PATCH.000
21:04:53:463 (5960) > [Render] PCDeviceManager constructor start
21:04:53:653 (5960) > [Render] Loading ADL...
21:04:53:773 (5960) > [Render] Done loading ADL
21:04:53:799 (5960) > [Render] Querying ADL for Eyefinity modes
21:04:53:868 (5960) > [Render] ADL_Display_DisplayMapConfig_Get() failed
21:04:53:925 (5960) > [Render] PCDeviceManager constructor end
21:04:54:402 (5960) > [Render] PCDX11DeviceManager constructor start
21:04:54:452 (5960) > D3D Adapter Information:
21:04:54:477 (5960) > Adapter Description: AMD Radeon(TM) HD 6620G
21:04:54:510 (5960) > VendorID: 1002
21:04:54:710 (5960) > DeviceID: 9641
21:04:54:794 (5960) > Revision: 0
21:04:54:855 (5960) > Failed to load NVAPI!
21:04:55:090 (5960) > Reducing mouse lag by setting frame latency to 1...
21:04:55:155 (5960) > D3D reports feature level 11 is supported.
21:04:55:191 (5960) > D3D reports hardware multiple command list support.
21:04:55:221 (5960) > Loading AMD HD3D driver.
21:04:55:255 (5960) > Could not find AmdDxExtCreate11!




someone know what to do ?
plz help me


Nick,

MeaganMarie
8th Mar 2013, 03:59
Hey there,

I think it would be best for someone to help you troubleshoot this issue personally on the Support website. Is there anyway you could fill out a ticket for us? Much appreciated!

Here is the link, and a rundown of how to create a ticket: http://support.eu.square-enix.com/j/tomb_raider

Creating a Ticket
Click on the “contact” button
When the next page loads, in the “Customer Service” section, click the “Get Support” button
The next page will direct you to select a category and subcategory e.g. Technical Support > Video/Graphics
In the Contact details, type a brief description of the problem and click “Next”.
Click “Next” again
This will provide an “E-mail Support” option, Click “proceed to E-mail Support”
Fill out the required information and click “Next”
Review the entered information and hit “Submit”