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Nyxeify
5th Mar 2013, 13:35
Steam says I can play it and it's released, but when I try to press "play" it will say: "Preparing to launch Tomb Raider" for a second before showing my status as "in game: Tomb Raider". Then I wait for a few seconds for the game to come up but it doesen't, and my status goes back to "online" which makes it seem that the game won't even launch.

Suggestions already tried which haven't worked:

- restarting steam
- restarting computer
- reinstalling the game
- verifying integrity of game cache
- running the game as admin
- running an older graphics driver version
- deleting the entire Tomb Raider key and letting the game restore it (it only recreates the top key, not the "Graphics" subkey)
- merging a .reg file with low settings and in windowed mode
- starting with launch option "-nolauncher"
- starting with launch option "-benchmark"
- launching the game directly from the tombraider.exe executable file in the games installation directory
- https://support.steampowered.com/kb_article.php?ref=7211-EYPX-1242


My specs:
OS: Windows 7
Systemtype: 64-bit
Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3701 Mhz, 4 Cores
RAM: 8 GB
Nvidia Card: GeForce GTX 580 version: 314.07

______________________________________________________________________

UPDATE: After almost 5 days there is finally a patch that seems to have fixed it! About time but thank you!

NixxesSoftware
5th Mar 2013, 13:45
Sorry to hear you have this problem. Can you look in your Documents folder and look for a file called TombRaider.log? This may provide some further info on what happened during game startup.

procrastinator
5th Mar 2013, 13:47
Try launching the game directly from the tombraider.exe executable file in the games installation directory. While this won't necessarily fix your issue, it might give you an error message and point you in the right direction.

Nyxeify
5th Mar 2013, 13:47
13:20:23:234 (2852) > --- NIXXES log start ---
13:20:23:235 (2852) >
13:20:23:236 (2852) > Memory statistics:
13:20:23:236 (2852) > Total RAM = 7.9 GB (8109 MB)
13:20:23:237 (2852) > Avail RAM = 4.7 GB (4828 MB)
13:20:23:238 (2852) > Total virtual memory = 4.0 GB (4095 MB)
13:20:23:239 (2852) > Avail virtual memory = 3.4 GB (3448 MB)
13:20:23:239 (2852) > OS = Windows 7 (build 7601)
13:20:23:240 (2852) > Starting Tomb Raider v1.00.716.5
13:20:23:430 (2852) > [Main] Current directory: E:\Steam\steamapps\common\Tomb Raider
13:20:23:450 (2852) > Mounted TITLE.000
13:20:23:460 (2852) > Mounted PATCH.000
13:20:23:550 (2852) > [Render] PCDeviceManager constructor start
13:20:23:619 (2852) > [Render] PCDeviceManager constructor end
13:20:23:656 (2852) > [Render] PCDX11DeviceManager constructor start
13:20:23:660 (2852) > D3D Adapter Information:
13:20:23:660 (2852) > Adapter Description: NVIDIA GeForce GTX 580
13:20:23:661 (2852) > VendorID: 10de
13:20:23:661 (2852) > DeviceID: 1080
13:20:23:662 (2852) > Revision: a1
13:20:23:662 (2852) > Attemping to load NVAPI...
13:20:23:663 (2852) > NVAPI loaded succesfully.
13:20:23:704 (2852) > Reducing mouse lag by setting frame latency to 1...
13:20:23:704 (2852) > D3D reports feature level 11 is supported.
13:20:23:705 (2852) > NVAPI Depth Bounds Test supported.
13:20:23:723 (2852) > D3D Adapter Information:
13:20:23:724 (2852) > Adapter Description: Intel(R) HD Graphics Family
13:20:23:724 (2852) > VendorID: 8086
13:20:23:725 (2852) > DeviceID: 122
13:20:23:726 (2852) > Revision: 9
13:20:23:726 (2852) > NVAPI loaded succesfully.
13:20:23:755 (2852) > Reducing mouse lag by setting frame latency to 1...
13:20:23:756 (2852) > D3D reports feature level 11 is _not_ supported. Feature level: a000
13:20:23:756 (2852) > D3D reports hardware supports RGBA16UNORM blending.

Nyxeify
5th Mar 2013, 13:52
Try launching the game directly from the tombraider.exe executable file in the games installation directory. While this won't necessarily fix your issue, it might give you an error message and point you in the right direction.

Tried that and no error message or anything

NixxesSoftware
5th Mar 2013, 14:49
I will ask someone from the dev team to look into this. The issue appears to be related to you having both the intel and Nvidia chipset, and this may be causing some problems. If you are able to disable the intel one and use the Nvidia one exclusively that may resolve the problem for now.

pasterz91
5th Mar 2013, 15:15
I have too this problem. When I try change click [Options] then process crash. When try run game I get Direct3D error.

My log:

14:34:45:140 (5664) > --- NIXXES log start ---
14:34:45:201 (5664) >
14:34:45:226 (5664) > Memory statistics:
14:34:45:282 (5664) > Total RAM = 7.9 GB (8091 MB)
14:34:45:342 (5664) > Avail RAM = 4.6 GB (4674 MB)
14:34:45:380 (5664) > Total virtual memory = 4.0 GB (4095 MB)
14:34:45:425 (5664) > Avail virtual memory = 3.4 GB (3449 MB)
14:34:45:447 (5664) > OS = Windows Vista (build 9200)
14:34:45:469 (5664) > Starting Tomb Raider v1.00.716.5
14:34:45:617 (5664) > [Main] Current directory: D:\GAMES\STEAM\steamapps\common\Tomb Raider
14:34:45:671 (5664) > Mounted TITLE.000
14:34:45:688 (5664) > Mounted PATCH.000
14:34:45:747 (5664) > [Render] PCDeviceManager constructor start
14:34:45:789 (5664) > [Render] PCDeviceManager constructor end
14:34:45:964 (5664) > [Render] PCDX11DeviceManager constructor start
14:34:46:038 (5664) > D3D Adapter Information:
14:34:46:144 (5664) > Adapter Description: NVIDIA GeForce GTX 660M
14:34:46:228 (5664) > VendorID: 10de
14:34:46:287 (5664) > DeviceID: fd4
14:34:46:338 (5664) > Revision: a1
14:34:46:367 (5664) > Attemping to load NVAPI...
14:34:46:390 (5664) > NVAPI loaded succesfully.
14:34:46:429 (5664) > Reducing mouse lag by setting frame latency to 1...
14:34:46:443 (5664) > D3D reports feature level 11 is supported.
14:34:46:467 (5664) > NVAPI Depth Bounds Test supported.
14:34:46:505 (5664) > D3D Adapter Information:
14:34:46:520 (5664) > Adapter Description: NVIDIA GeForce GTX 660M
14:34:46:546 (5664) > VendorID: 10de
14:34:46:567 (5664) > DeviceID: fd4
14:34:46:590 (5664) > Revision: a1
14:34:46:611 (5664) > Attemping to load NVAPI...
14:34:46:634 (5664) > NVAPI loaded succesfully.
14:34:46:662 (5664) > Reducing mouse lag by setting frame latency to 1...
14:34:46:676 (5664) > D3D reports feature level 11 is supported.
14:34:46:725 (5664) > NVAPI Depth Bounds Test supported.
14:34:46:792 (5664) > D3D Adapter Information:
14:34:47:092 (5664) > Adapter Description: Microsoft Basic Render Driver
14:34:47:153 (5664) > VendorID: 1414
14:34:47:177 (5664) > DeviceID: 8c
14:34:47:200 (5664) > Revision: 0
14:34:47:221 (5664) > NVAPI loaded succesfully.
14:34:47:246 (5664) > Reducing mouse lag by setting frame latency to 1...
14:34:47:263 (5664) > D3D reports feature level 11 is supported.
14:34:47:288 (5664) > D3D reports hardware multiple command list support.
14:34:47:311 (5664) > D3D reports hardware concurrent creates.
14:34:47:333 (5664) > [Render] PCDX11DeviceManager constructor end

In Community Site on Steam some people have this same problem. My computer is Lenovo Y580 i7 with Win 8 Pro 64bit.

TreeH
5th Mar 2013, 15:32
In the same boat, except basically when I start I get "Tomb Raider has stopped working."

I've tried nearly every fix thinkable and I even have a good AMD gpu and Intel cpu.

15:17:13:143 (3804) > --- NIXXES log start ---
15:17:13:144 (3804) >
15:17:13:144 (3804) > Memory statistics:
15:17:13:145 (3804) > Total RAM = 8.0 GB (8150 MB)
15:17:13:145 (3804) > Avail RAM = 5.8 GB (5981 MB)
15:17:13:146 (3804) > Total virtual memory = 4.0 GB (4095 MB)
15:17:13:146 (3804) > Avail virtual memory = 3.4 GB (3456 MB)
15:17:13:147 (3804) > OS = Windows Vista (build 9200)
15:17:13:147 (3804) > Starting Tomb Raider v1.00.716.5
15:17:13:250 (3804) > [Main] Current directory: C:\Steam\steamapps\common\Tomb Raider
15:17:13:258 (3804) > Mounted TITLE.000
15:17:13:258 (3804) > Mounted PATCH.000
15:17:13:275 (3804) > [Render] PCDeviceManager constructor start
15:17:13:290 (3804) > [Render] Loading ADL...
15:17:13:303 (3804) > [Render] Done loading ADL
15:17:13:303 (3804) > [Render] Querying ADL for Eyefinity modes
15:17:13:305 (3804) > [Render] PCDeviceManager constructor end
15:17:13:319 (3804) > [Render] PCDX11DeviceManager constructor start
15:17:13:319 (3804) > D3D Adapter Information:
15:17:13:319 (3804) > Adapter Description: AMD Radeon HD 7900 Series
15:17:13:320 (3804) > VendorID: 1002
15:17:13:321 (3804) > DeviceID: 679a
15:17:13:321 (3804) > Revision: 0
15:17:13:322 (3804) > Failed to load NVAPI!
15:17:13:326 (3804) > Reducing mouse lag by setting frame latency to 1...
15:17:13:326 (3804) > D3D reports feature level 11 is supported.
15:17:13:326 (3804) > D3D reports hardware multiple command list support.
15:17:13:327 (3804) > Loading AMD HD3D driver.
15:17:13:328 (3804) > Could not find AmdDxExtCreate11!
15:17:13:328 (3804) > AMD DirectX eXtension version: 8.0

15:17:13:329 (3804) > Could not load AMD stereoscopic extension!
15:17:13:347 (3804) > [Render] Querying ADL for Eyefinity modes
15:17:13:352 (3804) > D3D Adapter Information:
15:17:13:352 (3804) > Adapter Description: Microsoft Basic Render Driver
15:17:13:352 (3804) > VendorID: 1414
15:17:13:353 (3804) > DeviceID: 8c
15:17:13:354 (3804) > Revision: 0
15:17:13:354 (3804) > Failed to load NVAPI!
15:17:13:356 (3804) > Reducing mouse lag by setting frame latency to 1...
15:17:13:356 (3804) > D3D reports feature level 11 is supported.
15:17:13:357 (3804) > D3D reports hardware multiple command list support.
15:17:13:357 (3804) > D3D reports hardware concurrent creates.
15:17:13:358 (3804) > [Render] PCDX11DeviceManager constructor end
15:17:15:503 (3804) > D3D Adapter Information:
15:17:15:503 (3804) > Adapter Description: AMD Radeon HD 7900 Series
15:17:15:503 (3804) > VendorID: 1002
15:17:15:504 (3804) > DeviceID: 679a
15:17:15:504 (3804) > Revision: 0
15:17:15:505 (3804) > Failed to load NVAPI!
15:17:15:507 (3804) > Reducing mouse lag by setting frame latency to 1...
15:17:15:508 (3804) > D3D reports feature level 11 is supported.
15:17:15:508 (3804) > D3D reports hardware multiple command list support.
15:17:15:509 (3804) > Loading AMD HD3D driver.
15:17:15:509 (3804) > Could not find AmdDxExtCreate11!
15:17:15:510 (3804) > AMD DirectX eXtension version: 8.0

15:17:15:510 (3804) > Could not load AMD stereoscopic extension!
15:17:15:555 (3804) > [Render] Using DirectX 11
15:17:15:699 (3804) > Initalizing audio...
15:17:15:725 (3804) > Audio device found. FMOD reports 313708160 driver(s).
15:17:15:729 (3804) > Audio Driver Name: åN
15:17:15:730 (3804) > Speaker Mode: 120







For some reason the log is showing I have Windows Vista, but I actually have Windows 8.

TreeH
5th Mar 2013, 16:36
So would it be possible to get a refund?

I mean, I'm just saying since it isn't possible to play the game at all, it's as if we paid money for nothing.

NixxesSoftware
5th Mar 2013, 16:51
Have you tried updating your AMD driver? It seems out of date. You may also want to look into your audio drivers.

If you can provide a minidump file I can also ask a dev to look into it to get more info. But starting by updating your audio and video driver would be a good start.

TreeH
5th Mar 2013, 17:03
Have you tried updating your AMD driver? It seems out of date. You may also want to look into your audio drivers.

If you can provide a minidump file I can also ask a dev to look into it to get more info. But starting by updating your audio and video driver would be a good start.

Thanks.

AMD driver is at 13.2 Beta which is the latest release from AMD.

The audio updates with AMD Catalyst updates, so it's updated as well.

I can't post attachments but I could upload a minidump to a hosting site.

http://www.filedropper.com/tombraider716crash201335t162836c0

Nodajo
5th Mar 2013, 18:27
I have the same problem (Steam showing "Preparing to launch" for half a second or so, and then nothing...).

My log only have the following:

18:13:27:660 (6052) > --- NIXXES log start ---
18:13:27:672 (6052) >
18:13:27:673 (6052) > Memory statistics:
18:13:27:673 (6052) > Total RAM = 16.0 GB (16356 MB)
18:13:27:674 (6052) > Avail RAM = 14.0 GB (14342 MB)
18:13:27:674 (6052) > Total virtual memory = 4.0 GB (4095 MB)
18:13:27:675 (6052) > Avail virtual memory = 3.4 GB (3477 MB)
18:13:27:675 (6052) > OS = Windows 7 (build 7601)
18:13:27:676 (6052) > Starting Tomb Raider v1.00.716.5
18:13:27:781 (6052) > [Main] Current directory: E:\Games\Steam\steamapps\common\Tomb Raider
18:13:27:784 (6052) > Mounted TITLE.000
18:13:27:784 (6052) > Mounted PATCH.000
18:13:27:796 (6052) > [Render] PCDeviceManager constructor start
18:13:27:817 (6052) > [Render] PCDeviceManager constructor end

pasterz91
5th Mar 2013, 18:32
I disable Intel graphic card in Computer Managament and here Nixxes suggested that resolve problem with launching Tomb Rider. But it isn't true (in my case). When I try run Launcher then has stopped working (and I see less then earlier - options, graphics is unavailable => double-click in steam and crash).

P.S.
Sorry for my bad english... I learn succesfully:)

TreeH
5th Mar 2013, 21:40
I have no idea what to say or do at this point, all I can do is upload the large amount of crash dumps I have now.

I've tried uninstalling my video drivers, playing without them, nothing.

I've tried updating audio drivers, nothing.

I've tried disabling antivirus, nothing.

I've tried every possible option of running in compatibility mode, nothing.

I am at lost at what is going on here. I have a game I just cannot play, out of the thousand others on Steam, and I do not understand why.

Latest crash file: http://depositfiles.com/files/akwxgc10i

skywalkersz
5th Mar 2013, 22:51
Same here. I Start Tomb Raider.. then it crashes.:
Logfile: what i found is : Failed to load NAVAPI... whats happing there?
22:40:48:791 (6016) > --- NIXXES log start ---
22:40:48:873 (6016) >
22:40:48:895 (6016) > Memory statistics:
22:40:48:915 (6016) > Total RAM = 4.0 GB (4095 MB)
22:40:48:937 (6016) > Avail RAM = 2.2 GB (2302 MB)
22:40:48:956 (6016) > Total virtual memory = 4.0 GB (4095 MB)
22:40:49:009 (6016) > Avail virtual memory = 3.4 GB (3476 MB)
22:40:49:056 (6016) > OS = Windows Vista (build 9200)
22:40:49:078 (6016) > Starting Tomb Raider v1.00.716.5
22:40:49:225 (6016) > [Main] Current directory: C:\Program Files (x86)\Steam\steamapps\common\Tomb Raider
22:40:49:248 (6016) > Mounted TITLE.000
22:40:49:263 (6016) > Mounted PATCH.000
22:40:49:307 (6016) > [Render] PCDeviceManager constructor start
22:40:49:357 (6016) > [Render] Loading ADL...
22:40:49:417 (6016) > [Render] Done loading ADL
22:40:49:436 (6016) > [Render] Querying ADL for Eyefinity modes
22:40:49:458 (6016) > [Render] PCDeviceManager constructor end
22:40:49:491 (6016) > [Render] PCDX11DeviceManager constructor start
22:40:49:512 (6016) > D3D Adapter Information:
22:40:49:534 (6016) > Adapter Description: AMD Radeon HD 6800 Series
22:40:49:553 (6016) > VendorID: 1002
22:40:49:575 (6016) > DeviceID: 6738
22:40:49:594 (6016) > Revision: 0
22:40:49:617 (6016) > Failed to load NVAPI!
22:40:49:642 (6016) > Reducing mouse lag by setting frame latency to 1...
22:40:49:658 (6016) > D3D reports feature level 11 is supported.
22:40:49:677 (6016) > D3D reports hardware multiple command list support.
22:40:49:700 (6016) > Loading AMD HD3D driver.
22:40:49:719 (6016) > Could not find AmdDxExtCreate11!
22:40:49:741 (6016) > AMD DirectX eXtension version: 8.0

22:40:49:760 (6016) > Could not load AMD stereoscopic extension!
22:40:49:827 (6016) > [Render] Querying ADL for Eyefinity modes
22:40:49:851 (6016) > D3D Adapter Information:
22:40:49:874 (6016) > Adapter Description: Microsoft Basic Render Driver
22:40:49:893 (6016) > VendorID: 1414
22:40:49:915 (6016) > DeviceID: 8c
22:40:49:935 (6016) > Revision: 0
22:40:49:957 (6016) > Failed to load NVAPI!
22:40:49:978 (6016) > Reducing mouse lag by setting frame latency to 1...
22:40:49:998 (6016) > D3D reports feature level 11 is supported.
22:40:50:018 (6016) > D3D reports hardware multiple command list support.
22:40:50:040 (6016) > D3D reports hardware concurrent creates.
22:40:50:059 (6016) > [Render] PCDX11DeviceManager constructor end
22:40:51:222 (6016) > D3D Adapter Information:
22:40:51:259 (6016) > Adapter Description: AMD Radeon HD 6800 Series
22:40:51:278 (6016) > VendorID: 1002
22:40:51:300 (6016) > DeviceID: 6738
22:40:51:319 (6016) > Revision: 0
22:40:51:342 (6016) > Failed to load NVAPI!
22:40:51:366 (6016) > Reducing mouse lag by setting frame latency to 1...
22:40:51:383 (6016) > D3D reports feature level 11 is supported.
22:40:51:402 (6016) > D3D reports hardware multiple command list support.
22:40:51:425 (6016) > Loading AMD HD3D driver.
22:40:51:444 (6016) > Could not find AmdDxExtCreate11!
22:40:51:466 (6016) > AMD DirectX eXtension version: 8.0

22:40:51:485 (6016) > Could not load AMD stereoscopic extension!
22:40:51:579 (6016) > [Render] Using DirectX 11
22:40:51:774 (6016) > Initalizing audio...
22:40:51:822 (6016) > Audio device found. FMOD reports 2 driver(s).
22:40:51:842 (6016) > Audio Driver Name: Lautsprecher (SB Recon3D PCIe)
22:40:51:864 (6016) > Speaker Mode: 2

Nyxeify
5th Mar 2013, 23:53
Any ETA on a possible patch or fix?

SE_LaTanya
6th Mar 2013, 00:48
Thank you for submitting the bug you are experiencing. This is a concern of ours and it will be looked into. Unfortunately, their is no ETA regarding a possible fix or patch. We apologize for the trouble you are having.

lilfoo
6th Mar 2013, 01:44
I will ask someone from the dev team to look into this. The issue appears to be related to you having both the intel and Nvidia chipset, and this may be causing some problems. If you are able to disable the intel one and use the Nvidia one exclusively that may resolve the problem for now.

I had this "nothing is happening" problem after clicking the .exe and this fixed it.

If you experience this problem and you are running a multiple monitor setup (in my case 3) where 1 of them is off your main board just disable the main board display and the game works fine.

qoregamer
6th Mar 2013, 03:48
Please help!!! Been 2 days now and I can't even get the game started. When I launch the game it crashes and says this "Error in CDRM stream, expected 'NEXT' marker"

here is my tombraider.log

03:38:05:427 (4140) > --- NIXXES log start ---
03:38:05:428 (4140) >
03:38:05:429 (4140) > Memory statistics:
03:38:05:429 (4140) > Total RAM = 16.0 GB (16358 MB)
03:38:05:430 (4140) > Avail RAM = 14.0 GB (14313 MB)
03:38:05:430 (4140) > Total virtual memory = 4.0 GB (4095 MB)
03:38:05:430 (4140) > Avail virtual memory = 3.4 GB (3460 MB)
03:38:05:431 (4140) > OS = Windows 7 (build 7601)
03:38:05:431 (4140) > Starting Tomb Raider v1.00.716.5
03:38:05:521 (4140) > [Main] Current directory: F:\Steam Games\steamapps\common\Tomb Raider
03:38:05:526 (4140) > Mounted TITLE.000
03:38:05:526 (4140) > Mounted PATCH.000
03:38:05:535 (4140) > [Render] PCDeviceManager constructor start
03:38:05:553 (4140) > [Render] PCDeviceManager constructor end
03:38:05:574 (4140) > [Render] PCDX11DeviceManager constructor start
03:38:05:575 (4140) > D3D Adapter Information:
03:38:05:575 (4140) > Adapter Description: NVIDIA GeForce GTX 670
03:38:05:576 (4140) > VendorID: 10de
03:38:05:576 (4140) > DeviceID: 1189
03:38:05:577 (4140) > Revision: a1
03:38:05:577 (4140) > Attemping to load NVAPI...
03:38:05:578 (4140) > NVAPI loaded succesfully.
03:38:05:624 (4140) > Reducing mouse lag by setting frame latency to 1...
03:38:05:624 (4140) > D3D reports feature level 11 is supported.
03:38:05:625 (4140) > NVAPI Depth Bounds Test supported.
03:38:05:635 (4140) > [Render] PCDX11DeviceManager constructor end
03:38:06:526 (4140) > D3D Adapter Information:
03:38:06:528 (4140) > Adapter Description: NVIDIA GeForce GTX 670
03:38:06:528 (4140) > VendorID: 10de
03:38:06:529 (4140) > DeviceID: 1189
03:38:06:529 (4140) > Revision: a1
03:38:06:530 (4140) > Attemping to load NVAPI...
03:38:06:531 (4140) > NVAPI loaded succesfully.
03:38:06:536 (4140) > Reducing mouse lag by setting frame latency to 1...
03:38:06:536 (4140) > D3D reports feature level 11 is supported.
03:38:06:536 (4140) > NVAPI Depth Bounds Test supported.
03:38:06:560 (4140) > [Render] Using DirectX 11
03:38:06:677 (4140) > Initalizing audio...
03:38:06:884 (4140) > Audio device found. FMOD reports 5 driver(s).
03:38:06:884 (4140) > Audio Driver Name: Speakers (ASUS Xonar DG Audio Device)
03:38:06:885 (4140) > Speaker Mode: 2

I have the latest Nvidia Drivers as well.. please help!

zfirpo
6th Mar 2013, 04:42
Will w be able to get refunds from Amazon? My game won't start either and I meet all requirements.WTF GUYS?

TreeH
6th Mar 2013, 08:56
Just reporting back here to say I am currently able to play the game.

After a mass amount of suggestions on Gamefaqs, a last resort option was to reinstall Windows 8 again (sucks! but hey I didn't have much data used).

After reinstalling Windows and then downloading + installing Tomb Raider, I was able to play. Played for a few hours without crashing on max as well.

So anyone having trouble, that could be a last resort solution as well.

Maybe a Windows Update possibly corrupted something down the line? Maybe if possible you could also try System Restore as well.

Elicas
6th Mar 2013, 09:59
Just registered to say I have exactly the same issue as above, it's an absolute joke. Bought through Green Man Gaming and activated on Steam, and Steam wont give out refunds. I've already checked with them. Sort your damn game out, biggest gaming disappointment of the year so far, especially with all the glowing reports the game has got so far.

23:44:31:302 (5688) > --- NIXXES log start ---
23:44:31:724 (5688) >
23:44:32:018 (5688) > Memory statistics:
23:44:32:101 (5688) > Total RAM = 4.0 GB (4095 MB)
23:44:32:163 (5688) > Avail RAM = 1.9 GB (1996 MB)
23:44:32:207 (5688) > Total virtual memory = 4.0 GB (4095 MB)
23:44:32:262 (5688) > Avail virtual memory = 3.4 GB (3457 MB)
23:44:32:350 (5688) > OS = Windows 7 (build 7601)
23:44:32:417 (5688) > Starting Tomb Raider v1.00.716.5
23:44:32:590 (5688) > [Main] Current directory: C:\Program Files (x86)\Steam\steamapps\common\Tomb Raider
23:44:32:768 (5688) > Mounted TITLE.000
23:44:32:837 (5688) > Mounted PATCH.000
23:44:32:891 (5688) > [Render] PCDeviceManager constructor start
23:44:32:971 (5688) > [Render] PCDeviceManager constructor end

Nyxeify
6th Mar 2013, 10:43
Thank you for submitting the bug you are experiencing. This is a concern of ours and it will be looked into. Unfortunately, their is no ETA regarding a possible fix or patch. We apologize for the trouble you are having.

So are you saying it will be looked into as in right now perhaps? I hope it's something that's high on the priority list of bugs needing fixed, seeing how a lot of people have this problem and it basically makes them unable to even launch the game. I seriously hope that major bugs like these will be fixed before launch in the future because this is just getting ridicoulous to be quite honest :-/ Launching a game shouldn't mean beta or stress test. It should at least be playable. We've paid a lot of money for this game and this is what we get? So dissapointed :(

Sady
6th Mar 2013, 12:05
@Nyxeify i totally agree, and its not the first release i've had problems with either...
You preorder a game so you can play it from release not a couple of weeks later as i had with ACIII

Elicas
6th Mar 2013, 12:20
Still getting the same error 18 hours later, having deleted all game files, re-downloaded, reinstalled and verified my game files. I don't even get as large a file as everyone above me, the game just dies before recording a decent log.

12:16:02:613 (5932) > --- NIXXES log start ---
12:16:03:168 (5932) >
12:16:03:247 (5932) > Memory statistics:
12:16:03:338 (5932) > Total RAM = 4.0 GB (4095 MB)
12:16:03:401 (5932) > Avail RAM = 1.3 GB (1283 MB)
12:16:03:457 (5932) > Total virtual memory = 4.0 GB (4095 MB)
12:16:03:685 (5932) > Avail virtual memory = 3.4 GB (3457 MB)
12:16:03:788 (5932) > OS = Windows 7 (build 7601)
12:16:03:942 (5932) > Starting Tomb Raider v1.00.716.5
12:16:04:629 (5932) > [Main] Current directory: C:\Program Files (x86)\Steam\steamapps\common\Tomb Raider
12:16:04:874 (5932) > Mounted TITLE.000
12:16:04:915 (5932) > Mounted PATCH.000
12:16:05:098 (5932) > [Render] PCDeviceManager constructor start
12:16:05:368 (5932) > [Render] PCDeviceManager constructor end

Totally unacceptable, I can't get a refund from GMG or Steam. Sort this out Eidos!

The following links are a selection of my minidump files, as requested.

http://www.sendspace.com/filegroup/Jyi4vC6lJM0ig5lt2KsiO0kxJZsjZDBmkvsyNo84w136%2FAYKWa4ncEGZgEhVAqO4
http://www.sendspace.com/file/0u2rbn

qoregamer
6th Mar 2013, 14:13
Found a fix guys!!! I had the same problem couldn't get the game to launch.. After two days of trying to fix this I just went to Steam game library and went to the game.. Right clicked on tomb raider properties and clicked on check file integrity on on of the tabs.. Afterwards steam went through the game checking files and found 3 files were corrupted.. It then started downloading replacement files I assume.. After it was done I was able to launch the game.. Hope this helps guys!!!:worship::worship:

Nyxeify
6th Mar 2013, 18:16
Lucky you, but that solution didn't work for me for some reason :(

TommyG
6th Mar 2013, 21:02
i know its mentioned before about vnc mirror drivers and as well multiple display devices but after two days i have figured out my problem which is the same at various instances as to other peoples tombraider.log posts here.

it is possible you have drivers installed for devices which may or may not be connected to your computer. i myself forgot i have a netgear push2tv device since i don't keep it connected to the pc cause it heats up even when not in use. One would think it being disconnected would make it disabled to the system. However this is not the case for some reason the startup script for tombraider still sees this device as active making it blow chunks and fail to start with various issues showing in the log file from failing to detect a gfx card to detecting the wrong one or even finding the proper card and failing to run because of the mirroring done by said devices which can cause windows to disable d3d.

so i uninstalled everything manually my nvidia drivers as well as my push2tv device. the game itself now seems to run on whatever nvidia drivers i choose to install.

Square Enix PLEASE patch this issue your game should not fail to run because it detects a driver thats not even in use or a device thats not even connected to the system even though the drivers are installed.

i hope this helps some of you fix your problem. as for me i am going to go and finally play the game after 2 days of ripping my hair out

sibilator
7th Mar 2013, 02:51
Hey guys,

I too have the Direct 3D - Problem and cannot go into Options because the game crashes there.
I already tried to deactivate my Intel HD4000 graphics, but I cannot get my GTX660M to work alone, somehow its connected to the HD4000, I don't really know how... :(

Here my TombRaider.log:

02:36:50:897 (6268) > --- NIXXES log start ---
02:36:51:043 (6268) >
02:36:51:133 (6268) > Memory statistics:
02:36:51:220 (6268) > Total RAM = 7.9 GB (8084 MB)
02:36:51:278 (6268) > Avail RAM = 5.7 GB (5874 MB)
02:36:51:327 (6268) > Total virtual memory = 4.0 GB (4095 MB)
02:36:51:434 (6268) > Avail virtual memory = 3.4 GB (3447 MB)
02:36:51:541 (6268) > OS = Windows Vista (build 9200)
02:36:51:665 (6268) > Starting Tomb Raider v1.00.716.5
02:36:51:906 (6268) > [Main] Current directory: K:\Spiele\Steam\steamapps\common\Tomb Raider
02:36:52:013 (6268) > Mounted TITLE.000
02:36:52:163 (6268) > Mounted PATCH.000
02:36:52:268 (6268) > [Render] PCDeviceManager constructor start
02:36:52:370 (6268) > [Render] PCDeviceManager constructor end
02:36:55:146 (6268) > [Render] PCDX11DeviceManager constructor start
02:36:55:268 (6268) > D3D Adapter Information:
02:36:55:317 (6268) > Adapter Description: Intel(R) HD Graphics 4000
02:36:55:407 (6268) > VendorID: 8086
02:36:55:467 (6268) > DeviceID: 166
02:36:55:486 (6268) > Revision: 9
02:36:55:527 (6268) > Failed to load NVAPI!
02:36:55:609 (6268) > Reducing mouse lag by setting frame latency to 1...
02:36:55:687 (6268) > D3D reports feature level 11 is supported.
02:36:55:811 (6268) > D3D Adapter Information:
02:36:55:860 (6268) > Adapter Description: NVIDIA GeForce GTX 660M
02:36:55:893 (6268) > VendorID: 10de
02:36:55:913 (6268) > DeviceID: fd4
02:36:55:983 (6268) > Revision: a1
02:36:56:016 (6268) > Attemping to load NVAPI...

I hope, someone can help us all here soon ;)

EDIT: the crash-report says something about "The Thread tried to read or write from a virtual adress for which he has no rights for" (translated this from my german error message ;) )

Elicas
7th Mar 2013, 11:11
Problem persists. We need a fix for this Eidos.

Nyxeify
8th Mar 2013, 03:11
Still no fix :mad2:

If this issue is not going to be fixed is it possible to get a refund or any sort of compensation? I'd really not want to think that I basically just threw 50 euros out the window for nothing at all :(

Elicas
8th Mar 2013, 11:10
Still no fix :mad2:

If this issue is not going to be fixed is it possible to get a refund or any sort of compensation? I'd really not want to think that I basically just threw 50 euros out the window for nothing at all :(

Seconded, I've not seen so much as a splash screen for this game yet, it completely refuses to launch from Steam. Refund it or fix it, but do something!

Elicas
9th Mar 2013, 01:40
Still looking for an update on this. Still unable to even launch the game.

Nodajo
9th Mar 2013, 09:29
Finally got the game working.

The clue that set me on the right path was TommyG's post, where he mentioned that he had found a conflict caused by Netgear's Push2TV. I bought and tried P2TV several months ago, but since it didn't work as I had hoped I returned it and uninstalled it's program. Or so I thought.

Since the latest update of Nvidia's drivers (314.07) my Windows 7's Aero stopped working. I didn't think much of it since I hardly notice it anyway, but looking in to that it seems that it too is caused by bad/conflicting display drivers.

I didn't really know what to do since my P2TV already was uninstalled, and my Device manager didn't show any other display drivers other than Nvidia's. That's when I noticed that I had something called DisplayLink installed. It's probably something that was installed along with P2TV, because it's supposed to enable displays to work through a USB port.

When I uninstalled that too, Aero sprung to life and Tomb Raider was able to launch. At first it complained that it was unable to initialize Direct 3D, but I already knew from other posts I have read trying to fix my problem that it is caused by Exclusive Fullscreen being turned on. Turning that off finally got me in to the game.

So, it would seem that Tomb Raider has a problem if there is any other software installed that enables multiple displays. If you don't have Netgear's P2TV, or DisplayLink, installed, maybe you have something else that does something similar.

Nyxeify
9th Mar 2013, 12:40
Well I use two screens but I don't use any paticular software to do that, I just use one of my older screens as a second one which I find very useful. I don't see how that should make me unable to play though?

Anyways I'm not a big techie or expert with computer stuff so I really don't have a clue :( I still say it's up to Eidos to fix this problem though and not me. All my other games play just perfectly so obviously the problem still sits with Eidos.

Just my thoughs :-/

_______________________________

Edit: Oh my god. So after writing this post I started up my Steam to see if Tomb Raider would work, and what do you know there was an update patching and I can FINALLY play the game. THANK YOU. About time too >:O Almost 5 days of excruciating waittime is finally over. See ya ingame then! Yaaay

Elicas
9th Mar 2013, 12:54
Finally got the game working.

The clue that set me on the right path was TommyG's post, where he mentioned that he had found a conflict caused by Netgear's Push2TV. I bought and tried P2TV several months ago, but since it didn't work as I had hoped I returned it and uninstalled it's program. Or so I thought.

Since the latest update of Nvidia's drivers (314.07) my Windows 7's Aero stopped working. I didn't think much of it since I hardly notice it anyway, but looking in to that it seems that it too is caused by bad/conflicting display drivers.

I didn't really know what to do since my P2TV already was uninstalled, and my Device manager didn't show any other display drivers other than Nvidia's. That's when I noticed that I had something called DisplayLink installed. It's probably something that was installed along with P2TV, because it's supposed to enable displays to work through a USB port.

When I uninstalled that too, Aero sprung to life and Tomb Raider was able to launch. At first it complained that it was unable to initialize Direct 3D, but I already knew from other posts I have read trying to fix my problem that it is caused by Exclusive Fullscreen being turned on. Turning that off finally got me in to the game.

So, it would seem that Tomb Raider has a problem if there is any other software installed that enables multiple displays. If you don't have Netgear's P2TV, or DisplayLink, installed, maybe you have something else that does something similar.

Thanks, I've uninstalled my external GPU and removed the drivers for my second display, Tomb Raider runs fine! Bit pissed that if I want to play I can't use a second screen, but hopefully they'll see this and patch it asap.

TommyG
9th Mar 2013, 17:36
Nodajo thanx for the recognition for my efforts, it was painfully obvious to me once i was in the frame of mind to really get into all the cryptic logs and possibilities. that the startup script was blindly looking to dxdiag for answers instead of polling the system for the functioning gfx card and display and using the gfx cards dx api like most other games do.
i just wish someone from eidos or squareenix would have acknowledged it too instead of keeping it secret.

TommyG
12th Mar 2013, 02:04
just as FYI after the recent patches, today i have reinstalled and reactivated my push2tv/intel wireless display devices. The tomb raider startup script no longer detects these devices and d3d being disabled on them. This means everything seems to be running and behaving fine now without disabling the devices or uninstalling the drivers. This is apparent by checking the tombraider.log and the launcher and game running smoothly

lodwayne
25th Mar 2013, 17:05
Found a fix guys!!! I had the same problem couldn't get the game to launch.. After two days of trying to fix this I just went to Steam game library and went to the game.. Right clicked on tomb raider properties and clicked on check file integrity on on of the tabs.. Afterwards steam went through the game checking files and found 3 files were corrupted.. It then started downloading replacement files I assume.. After it was done I was able to launch the game.. Hope this helps guys!!!:worship::worship:
@qoregamer...THANKS..!!!!...Your solution worked and I'm able to play Tomb Raider....!!!!
3 files was corrupt and steam replaced them and I was good to go...!!!

pstlouis
11th Jun 2013, 20:42
The game was working when i had my GTX680. Since i use a GTX780 the game doesn't launch. I have steam to launch the game.

log file below :

16:23:42:650 (7900) > --- NIXXES log start ---
16:23:42:694 (7900) >
16:23:42:751 (7900) > Memory statistics:
16:23:42:800 (7900) > Total RAM = 8.0 GB (8141 MB)
16:23:42:827 (7900) > Avail RAM = 2.8 GB (2863 MB)
16:23:42:872 (7900) > Total virtual memory = 4.0 GB (4095 MB)
16:23:42:917 (7900) > Avail virtual memory = 3.4 GB (3455 MB)
16:23:42:944 (7900) > OS = Windows 8 (build 9200)
16:23:42:967 (7900) > Starting Tomb Raider v1.01.748.0
16:23:43:176 (7900) > [Main] Current directory: C:\Program Files (x86)\Steam\steamapps\common\Tomb Raider
16:23:43:214 (7900) > Mounted TITLE.000
16:23:43:243 (7900) > Mounted PATCH.000
16:23:43:270 (7900) > Mounted PATCH2.000
16:23:43:302 (7900) > [Render] PCDeviceManager constructor start
16:23:43:341 (7900) > [Render] PCDeviceManager constructor end
16:23:43:711 (7900) > [Render] PCDX11DeviceManager constructor start
16:23:43:818 (7900) > D3D Adapter Information:

Fezztraceur
14th Jul 2013, 23:15
I would like to confirm that the answers offered in this thread did work for me. I had a conflicting display driver (displaylink) that was not allowing the game to launch for some reason. Uninstalled the driver, rebooted the PC and the game now runs. Hope this helps.

finalrequiem1983
15th Jul 2013, 02:37
So yeah I purchased Tomb Raider last night for the steam summer sale and like alot of people I cant get the game to run. I get that little black box that pops up for a second then disappears with nothing launching. I've tried all the work arounds that people have been posting all over the web with no success. I've been checking the launch log over and over and over again till I just noticed that the game, when launching, is trying to load under Windows Vista. Now I myself do not have Windows Vista, I have Windows 7 Home Premium. Anyone want to try and take a crack at this one? Why is the game trying to load under one OS when I clearly have it on another. Anyway to reg force it to go under Win 7? Here is the log


20:54:07:451 (1456) > --- NIXXES log start ---
20:54:07:494 (1456) >
20:54:07:499 (1456) > Memory statistics:
20:54:07:507 (1456) > Total RAM = 15.9 GB (16330 MB)
20:54:07:509 (1456) > Avail RAM = 13.6 GB (13973 MB)
20:54:07:511 (1456) > Total virtual memory = 4.0 GB (4095 MB)
20:54:07:519 (1456) > Avail virtual memory = 3.4 GB (3442 MB)
20:54:07:526 (1456) > OS = Windows Vista (build 6000)
20:54:07:531 (1456) > Starting Tomb Raider v1.01.743.0
20:54:07:660 (1456) > [Main] Current directory: C:\Program Files (x86)\Steam\steamapps\common\Tomb Raider
20:54:07:673 (1456) > Mounted TITLE.000
20:54:07:681 (1456) > Mounted PATCH.000
20:54:07:688 (1456) > Mounted PATCH2.000
20:54:07:702 (1456) > [Render] PCDeviceManager constructor start
20:54:07:748 (1456) > [Render] PCDeviceManager constructor end
20:54:07:807 (1456) > [Render] PCDX11DeviceManager constructor start
20:54:07:816 (1456) > D3D Adapter Information:
20:54:07:823 (1456) > Adapter Description: NVIDIA GeForce GTX 570
20:54:07:830 (1456) > VendorID: 10de
20:54:07:832 (1456) > DeviceID: 1081
20:54:07:838 (1456) > Revision: a1
20:54:07:845 (1456) > NVidia hardware detected. Attemping to load NVAPI...
20:54:07:853 (1456) > NVAPI loaded succesfully.
20:54:07:913 (1456) > Reducing mouse lag by setting frame latency to 1...
20:54:07:921 (1456) > D3D reports feature level 11 is supported.
20:54:07:923 (1456) > NVAPI Depth Bounds Test supported.
20:54:07:936 (1456) > [Render] PCDX11DeviceManager constructor end
20:54:20:643 (1456) > CPU count: logical = 8, cores = 4, physical = 1
20:54:20:653 (1456) > PCDeviceManager: Behavior flags:
20:54:20:660 (1456) > PCDeviceManager: - Hardware vertex processing
20:54:20:663 (1456) > PCDeviceManager: - Pure device
20:54:20:694 (1456) > [Render] Using DirectX 9
20:54:20:842 (1456) > Initalizing audio...
20:54:20:870 (1456) > Audio device found. FMOD reports 5 driver(s).
20:54:20:872 (1456) > Audio Driver Name: Headphones (2- High Definition Audio Device)
20:54:20:880 (1456) > Speaker Mode: 2

Anything else look out of the ordinary and maybe the the OS isnt really the problem?

Specs are:
I7 3770k @ 4.2
Asus z77 Sabertooth
GTX 570 (yeah its old but cant afford a new one)
16g Ram
250g SSd
1T HDD

barker37
1st Apr 2014, 08:36
I'm having same issue.

Log file:

07:42:22:461 (441684) > --- NIXXES log start ---
07:42:22:463 (441684) >
07:42:22:464 (441684) > Memory statistics:
07:42:22:465 (441684) > Total RAM = 3.9 GB (3990 MB)
07:42:22:467 (441684) > Avail RAM = 1.2 GB (1192 MB)
07:42:22:468 (441684) > Total virtual memory = 4.0 GB (4095 MB)
07:42:22:469 (441684) > Avail virtual memory = 3.4 GB (3473 MB)
07:42:22:470 (441684) > OS = Windows 7 (build 7601)
07:42:22:471 (441684) > Starting Tomb Raider v1.01.748.0
07:42:22:719 (441684) > [Main] Current directory: C:\Program Files (x86)\Steam\SteamApps\common\Tomb Raider
07:42:22:726 (441684) > Mounted TITLE.000
07:42:22:728 (441684) > Mounted PATCH.000
07:42:22:730 (441684) > Mounted PATCH2.000
07:42:22:894 (441684) > [Render] PCDeviceManager constructor start
07:42:22:936 (441684) > [Render] PCDeviceManager constructor end
07:42:23:035 (441684) > [Render] PCDX11DeviceManager constructor start
07:42:23:047 (441684) > D3D Adapter Information:
07:42:23:048 (441684) > Adapter Description: NVIDIA GeForce GT 525M
07:42:23:049 (441684) > VendorID: 10de
07:42:23:050 (441684) > DeviceID: df5
07:42:23:052 (441684) > Revision: a1
07:42:23:053 (441684) > NVidia hardware detected. Attemping to load NVAPI...
07:42:23:056 (441684) > NVAPI loaded succesfully.
07:42:23:258 (441684) > NvAPI_Stereo_IsEnabled() returned an error: -140
07:42:23:306 (441684) > Reducing mouse lag by setting frame latency to 1...
07:42:23:307 (441684) > D3D reports feature level 11 is supported.
07:42:23:309 (441684) > NVAPI Depth Bounds Test supported.
07:42:23:987 (441684) > Exception at: 28/03/2014 at 07:42:23
Exception code: Access violation (c0000005): (Read of address: 0x293424cc)
Exception address: 0x01339720