PDA

View Full Version : PC: Cannot start the game



CloudSnake
5th Mar 2013, 01:08
Every time I try and play the game, it crashes and I get a message.


Tomb Raider has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

I started new game and watched the opening trailer and as soon as the loading screen appears, the game stops and the screen goes black then that message pops up.

I have unchecked Exclusive fullsceen and also Tesselation because I read people are crashing because of that. I also hit 'verify integrity of game cache' on steam. I've tried the lowest possible settings and nothing is working.

I don't know what to do. Can somebody please help.

Computer info

Windows 7 Home Premium 64-bit
Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
AMD Radeon HD 6670
8 GB RAM

I had a similar problem with Deus Ex: Human Revolution and it wasn't resolved. :(

SpillerSly
5th Mar 2013, 01:45
Bumping up this thread so it is seen I am having the exact same problem and can't find any way to fix it anyone know what to do?

Martelol
5th Mar 2013, 01:46
If you aren't running it already, grab the latest beta driver from the link below and see if it helps at all.

http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

Also, have you formatted since having issues with Human Revolution? I'm not suggesting you format, but it really sounds like it could be a conflict with another piece of software which may be difficult to track down without doing a clean install of Windows.

Edit: You may also want to try grabbing the DirectX End-user runtime from Microsoft themselves to make sure nothing is wrong with your DirectX libraries: http://www.microsoft.com/en-us/download/details.aspx?id=35

SpillerSly
5th Mar 2013, 01:56
thanks will give that a try

SpillerSly
5th Mar 2013, 02:12
that has got it working now thank you so much

Martelol
5th Mar 2013, 02:13
Awesome, glad to hear it helped :D

CloudSnake
5th Mar 2013, 02:19
Thank you for the suggestions.

I have just installed the beta driver and nothing seems to have changed, unfortunately. I also tried that other one and it told me I have a newer one already installed and it didn't change anything. I currently have Directx 11.

I have not formatted either, that is something I would like to avoid at all costs.

EDIT: Found a bunch of crash files at the bottom tomb raider folder.
Should I delete them or is there a way to look inside and maybe it'll tell me the problem.

http://i49.tinypic.com/2hchs2w.png

Martelol
5th Mar 2013, 02:56
I wouldn't delete them, but head to the proper support site (links here: http://eidosforums.com/showthread.php?t=133428 ) and submit a request - they may be able to look through the crash dumps to figure out what the issue is.

Tonk1993
25th Aug 2013, 02:41
i had this message dosent work
ppqwik_Capture.PNG