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View Full Version : Recovery from Mail/Web Chat Support Technical Difficulties (May 7)



Grimoire
11th May 2014, 15:13
We experienced technical difficulties wherein we were unable to provide customer support (http://support.eu.square-enix.com/) via mail/web chat. However, we are happy to announce that the issue has been resolved as of May 7, 2014 at 10:00 (GMT) and we have resumed support via mail/web chat.

* We may initially require some additional time to respond to your inquiry due to the vast number of contacts. We ask for your patience as we handle the contacts in order.

* Certain email inquiries that were received during the issue may have been lost. If you have not received a response from the support team, we ask that you please re-submit your inquiry at your earliest convenience.

We deeply apologise for any inconvenience this may have caused over an extended period of time.