PDA

View Full Version : Technical Support FAQ



Dealman
16th May 2010, 00:11
Welcome to my Technical Support FAQ Thread.

Here I'll post Questions followed with Answers related to some of the many technical issues various people have encountered. I'm creating this Thread to make it easier for others to find answers to their issues.

It'll be constantly updated, so don't hesitate to ask a question!

First of all, before you post anything make sure you've read the Community Terms of Use (http://forums.eidosgames.com/announcement.php?f=282&a=29).

I strongly recommend you to create a Restore Point before doing any changes to your Computer in case you'll mess something up. (No offence!)

Please, do not post your MSinfo and DxDiag Files in this Thread!

Fequently Asked Questions;


Q: My Game freezes/crashes randomly, what may be causing this? Is there a fix?
A: This can be due to a lot of things, first of all, make sure you've got the latest drivers for your specific Hardware.

If the above didn't help, you might wanna make sure the game have been installed correctly. Reinstall it using "Uninstall a Program(Windows 7)" or "Add or Remove"(Windows XP). Do not uninstall it manually, thus to be sure that the Registry files are deleted as well.

Start the installation over again, make sure you've closed any background applications running to make sure you'll get a good install. After the installation have finished, reboot your Computer.

You might wanna make sure you're up to date with DirectX (http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en) as well as NVIDIA PhysX (http://www.nvidia.co.uk/object/physx_9.10.0129_uk.html)

For some people installing the DirectX SDK(554.6 MB) (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2c7da5fb-ffbb-4af6-8c66-651cbd28ca15) have fixed this issue.

A few known workarounds are;
Disable the Bokeh Filter (Options -> Adv. Display Settings).
Disable the GPU Water Simulation (Options -> Adv. Display Settings.)
Disabling both of the ones mentioned above.
Settings the JC2 Process Affinity to 1 Core. (This is done via the Task Manager.)*
* Warning; Lowering the Affinity will drastically lower your Computer's Performance while playing, even though it may work as a workaround at some times you may not be able to play the game smoothly!


Q: I'm getting this Error; "Not enough storage is available to complete this operation." How do I fix this...?
A: There's currently no answers as to why this occurs and how to fix it. Try to follow what's mentioned above. Also make sure you've got enough space available on your Harddrive.

You might wanna try to increase the Virtual Memory;
Right-Click "Computer" in the Start Menu and select Properties.
Go to the Advanced Tab followed by the Performance Settings Tab.
In the new Window click Advanced Tab and then under Virtual Memory click Change.
By default it should be set to Auto.
Enter new values and hit Ok.
Note: Administrator Rights are required to do this procedure.
If you've increased the value, a restart is not critical. But if you've decreased the value, a restart is critical for the changes to take effect!


Q: I can't complete a specific Mission because I've already destroyed the Mission Objective(s)!
A: It's unknown why this happens, obviously this is a fault caused by the Game and not any hardware. Most likley due to a corrupt Save File or something they missed during the Development. It should be fixed As Soon As Possible in a future Patch/Update!


Q: I'm getting a DirectX Fatal Error; "Error Code 15".
A: It's unknown why this happens, though it's possible to fix it. First of all, make sure your DirectX is up to date.

Also download the latest drivers for your GPU and reinstall Just Cause 2. (Do not uninstall manually!)


Q: I'm getting Frame Drops while at some specific places, how can I get rid of this?
A: Try to lower the Shadows Quality and go to the same specific place and see if the Frame Drop still occurs.

Shadows Quality tend to put a lot of stress on the GPU, thus lowering it can fix some Frame Drops. Otherwise make sure you've closed any unecessary background applications and that your System Specs meets the Required for Just Cause 2.

You can use System Requirements Test (www.srtest.com) to see if your Computer meets the Requirements for Just Cause 2.
Note: To use SRTest you need to download an ActiveX Control, you should be prompted to do this as you try to scan your System Specs.


Q: I can't use my Parachute anymore!
A: This's obviously a Bug in the Game. And a workaround have not been found. Most likley this is related to a corrupt Save File. I suggest you contact the Eidos Support for further information/help.

More to Come!

How to contact the Eidos Technical Support;

Send a mail to; techsupport@eidos.co.uk with a detailed description of the problem you're encountering. Also make sure you attach MSinfo and DxDiag Information Files.
Note: If the attached files are in total over the size of 5Mb, please, compress them into either a .ZIP or a .RAR File and attach it to the mail.

How to get the MSinfo File:

Click on the Windows icon located by default in the lower left-hand corner of the screen.
In the "Start Search" field, type in MSINFO32
Press Enter. This will start the MS System Information Utility
Once the Microsoft System Information window appears, click System Summary on the left-hand side and make sure it is highlighted.
At the top of the window, click File and select Save.
When the Save As window appears, choose to save the file to the Desktop.
Enter the name as MSINFO, then click the Save button.
Attach this file to your reply email.

How to get the DxDiag File:

Click on the Windows icon located by default in the lower left-hand corner of the screen.
In the "Start Search" field, type in DxDiag.
Press Enter. This will start the DxDiag utility.
Once the DirectX Diagnostic Tool appears, click on the Save All Information button at the bottom.
When asked to where to save the file to, click on the drop-down box next to Save in and select Desktop.
In File Name box towards the bottom, then name DxDiag.txt should appear. Leave this as is and click on the OK button.
Click the Exit button to exit the DirectX Diagnostic Tool.
On the Desktop, there should be a file name DxDiag or DxDiag.txt. If there is no file with this name, please repeat the steps above and make sure to save the file to the Desktop.

*Thanks to "Eidos Support" for providing this information!*

List of Useful Links;

NVIDIA GPU Drivers (http://www.nvidia.com/Download/index5.aspx?lang=en-us)
ATI GPU Drivers (http://support.amd.com/us/gpudownload/Pages/index.aspx)
DirectX Updater (http://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en)
NVIDIA PhysX Update (http://www.nvidia.co.uk/object/physx_9.10.0129_uk.html)
DirectX SDK (554.6 MB) (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2c7da5fb-ffbb-4af6-8c66-651cbd28ca15)
Gigabyte (http://www.gigabyte.com.tw/)(Drivers for most Hardware.)


Hope you found this useful!

Sincerely,
Dealman.

walka
2nd Jan 2011, 03:44
this wasn't helpful

crackruckles
3rd Jan 2011, 11:53
Not at all helpful, the whole point of this forum is for eidos to help the community not for the community to try and figure it out them self's and whats the point of emailing for support when others will have the same problem, this is why the forum is here in the first place and for saying that this is a development bug, well if the community knows this and has pointed it out and eidos knows this then why isnt there a patch to fix it?