PDA

View Full Version : Just can´t launch



hollow05
6th Mar 2010, 20:16
Hi, i use windows 7, and i have the latest drivers both for sound and video.

When i try to launch the game, it says that i need the latest version of directx.
Then i go to microsoft's site and download the directx.
When trying to run it a message displays, saying that an internal error have occured, and the directx havent been installed.

In DXDIAG it says that i have directX 11.

What can i do to run the game?
Anyone have experience this?

Thanks in advance !! :cool:

RIPYOURCARINHALF
6th Mar 2010, 20:21
maybe reinstall the demo?
i dunno im a console gamer but thats the 1st thing id do

hollow05
7th Mar 2010, 03:02
Thanks, gonna try redownload it.

Any other guesses?

RIPYOURCARINHALF
7th Mar 2010, 12:01
no other ideas :(
tell me if that works though

CameO73
7th Mar 2010, 12:37
Could you post some of the DxDiag output? To get it, do this:

Run dxdiag
When it's done, click on the "Save all information" button
Open the file DxDiag.txt (created on the desktop by default)
Copy the part from start to halfway through "Display Devices" (make sure you include the driver version part!)
Paste it into a new post (pro-tip: use a [ CODE ] block)

theo3335796
7th Mar 2010, 13:12
uninstall direct x, then download the latest version and try that, happened to me too :)

hollow05
7th Mar 2010, 17:24
Gonna post the dxdiag results.

By the way, how can i unninstall the directx?
Theres nothing on "remove programs" window.
I tough directx couldnt be unninstalled.


------------------
System Information
------------------
Time of this report: 3/7/2010, 14:19:17
Machine name: PEREZ-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.091207-1941)
Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: Unknow
System Model: Unknow
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5200+ (2 CPUs), ~2.6GHz
Memory: 2048MB RAM
Available OS Memory: 2048MB RAM
Page File: 1319MB used, 2775MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 3850
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x9505)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9505&SUBSYS_25421002&REV_00
Display Memory: 1019 MB
Dedicated Memory: 252 MB
Shared Memory: 767 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Monitor Genérico PnP
Monitor Model: W1952
Monitor Id: GSM4B78
Native Mode: 1440 x 900(p) (59.887Hz)
Output Type: DVI
Driver Name: atiu9pag.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver File Version: 8.14.0001.6095 (English)
Driver Version: 8.702.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/3/2010 00:22:58, 20480 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D645-11CF-7D64-4305A1C2C535}
Vendor ID: 0x1002
Device ID: 0x9505
SubSys ID: 0x25421002
Revision ID: 0x0000
Driver Strong Name: oem9.inf:ATI.Mfg.NTx86.6.1:ati2mtag_RV630:8.702.0.0:pci\ven_1002&dev_9505&subsys_25421002
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Alto-falantes (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0883&SUBSYS_147B0000&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.6050 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2/22/2010 17:23:16, 3022944 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

CameO73
8th Mar 2010, 08:07
Hmmm, the dxdiag output looks fine to me. DirectX 11 is part of Windows 7 and can't be uninstalled. The Microsoft website only offers a DirectX 9.0c installer, which you don't need for Just Cause 2 (but will need for a lot of older gams). You could try updating Windows 7 (Start -> Control Panel -> Windows Update), but I doubt it would change anything.

Could you give as the error message you get when you try installing DirectX from the Microsoft website? Maybe that'll give us a clue.

Just noticed a DirectX 10 installer in the JC2 demo folder: Steam\steamapps\common\just cause 2 demo\directX\
You could try running the DXSETUP.exe again.