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Ardent_assailant
5th Jul 2013, 13:44
My saves are gone. I just got Vincent too. :( What's going on Square?

wrussell1982
5th Jul 2013, 13:46
Yes, my profile is blank too.

scott.warner.904
5th Jul 2013, 13:52
Just bought the game and can't save either. Little help, Square?

Ardent_assailant
5th Jul 2013, 13:53
How far were you in it? I'm disappointed. I don't wanna lose my progress.

wrussell1982
5th Jul 2013, 13:55
How far were you in it? I'm disappointed. I don't wanna lose my progress.






One save had me entering the North Crater at the end of the game. The other was a new game, right before Sector 5 reactor.

wrussell1982
5th Jul 2013, 14:38
A few of us who own FFVII are having an issue with our cloud saves missing/deleted and our profile being blank. I'm guessing this is due to a "patch" for FFVII that has been released today. I'm using "patch" because each time I start up the FFVII launcher, nothing patches and it says my game is up to date. The connection tests OK under Network Settings. I have also tried running the launcher as an admin, and still no luck. So far we have not received any updates from SE custom service regarding this issue. Any kind of reply would be much appreciated.

Ardent_assailant
5th Jul 2013, 15:28
Yup, same issues here.

Sykotik698420
5th Jul 2013, 16:12
Same problem here. I sent an email to tech support. Nothing back yet.

Stevenalexm
5th Jul 2013, 16:19
Yup I'm having the same problem its worked yesterday afternoon now suddenly its broken, 20 bucks says its broken cause of the FFXIV beta which wouldnt be suprising

alaswing
5th Jul 2013, 16:36
BUMP! Same here

watkins.steffen@gmail.com
5th Jul 2013, 17:09
Also broken for me, there is no chance in hell I am about to attempt my fight with the Diamond WEAPON without the ability to save first.





It's not like it's walking towards Midgar or anything and I can just go do something else.. oh wait.





After reading many posts scattered throughout the past year + about issues with the saving system I highly doubt that this will be fixed, but for the love of god - Square, please do something about this.





It's unethical to do this to customers who are faithful enough to purchase the game from you (many for a second or third time) rather than just torrenting it.

alaswing
5th Jul 2013, 17:12
Also broken for me, there is no chance in hell I am about to attempt my fight with the Diamond WEAPON without the ability to save first.





It's not like it's walking towards Midgar or anything and I can just go do something else.. oh wait.





After reading many posts scattered throughout the past year + about issues with the saving system I highly doubt that this will be fixed, but for the love of god - Square, please do something about this.





It's unethical to do this to customers who are faithful enough to purchase the game from you (many for a second or third time) rather than just torrenting it.






THIS>>>>
It's unethical to do this to customers who are faithful enough to purchase the game from you (many for a second or third time) rather than just torrenting it.

wrussell1982
5th Jul 2013, 17:37
Buuuuuuump. Some sort of response would be great.

member_10306245
5th Jul 2013, 17:38
I also have the same problem. Considering getting a playstation emulator and using that to play the game. I will jsutify it by the fact that I paid for this pc download, and the save game feature on top of the character booster service doesnt work at all. Yet another greedy company trying to make a quick buck by screwing its customers. Its beyond time for people to stop putting up with this and finding other alternatives to paying for **** service for broken products.


And it wont stop until EVERYONE stops buying games.


Ironically even though the game keeps saying that the cloud service isnt working, its still allowing me to load my save game. At leats for now, no telling how long that will last. I doubt thgis is an error on the users end, I believe its an error with their service.

mirnoorata
5th Jul 2013, 18:02
Can't save my game at all. No matter what recommendations I follow...

d0ob0o
5th Jul 2013, 18:22
i lost my saves too and all my achievments have been cleared wtf! someone plz help

d0ob0o
5th Jul 2013, 18:24
all my saves are gone. someone needs to do something or start giving refunds

d0ob0o
5th Jul 2013, 18:25
everything is cleared on my games!

wrussell1982
5th Jul 2013, 18:35
i lost my saves too and all my achievments have been cleared wtf! someone plz help






It's been a few hours (since they patched I'm guessing) since the problem has brought up. So far, nothing from tech support via email or the forums. People have even reinstalled FFVII and still have this problem. SE needs to step up and at least acknowledge that there is a problem and they're working on it

ldjarmin
5th Jul 2013, 19:51
Where did all my cloud saves go? I start the day with an e-mail telling me that after wanting to buy it on Steam earlier but only being able to buy it through this crap Digital River, now it IS available on Steam?? I would have bought it there if it was available a few months ago!

But now my cloud saves are gone on my FF7! They just all disappeared. This is crap. Just give us Steam keys, restore our cloud saves, and throw this Digital River crap away.

watkins.steffen@gmail.com
5th Jul 2013, 20:31
Worked for about an hour, now down again.





Sure hope someone in tech-support is reading this. It is surely happening to many more, however they aren't taking the time to make posts about it.

member_10055444
5th Jul 2013, 23:19
i can save my games but when i go to use cloud save it just says unavailable. square needs to fix it and not focus on ffxiv beta until the problem is resolved.

Grimoire
6th Jul 2013, 06:35
[We have recently updated the game to implement a new feature allowing you to turn Cloud Saving on and off. The update will happen automatically when you open the game launcher (while connected), and the option to change your Cloud Saving setting will be in the launcher's Network Settings panel.


However, please note that, once the game is updated, if Cloud Saving is switched off, uninstalling the game at any time will automatically delete any saved games stored locally on your computer's hard drive. If you wish to uninstall the game and keep your saved games, please back them up to another location on your hard drive.

Your local save can be found in the \Documents\Square Enix\FINAL FANTASY VII folder of your Windows user profile.

Alternatively, if you have Cloud Saving switched on, your saved games will continue to be stored online and won't be affected by uninstallation.

The update also includes a Cloud Saving synchronisation progress notification, so you'll be able to clearly see when the game is synchronising with the Cloud server.

Additionally, there is also now a Steam version of FINAL FANTASY VII (which is identical to the Square Enix Store version); anybody purchasing the Steam version of the game and logging in with an existing account will be able to access any Cloud Saves that have already been created with the Square Enix Store version.


Thank you,
Square Enix Customer Service]

Grimoire
6th Jul 2013, 06:36
[We have recently updated the game to implement a new feature allowing you to turn Cloud Saving on and off. The update will happen automatically when you open the game launcher (while connected), and the option to change your Cloud Saving setting will be in the launcher's Network Settings panel.


However, please note that, once the game is updated, if Cloud Saving is switched off, uninstalling the game at any time will automatically delete any saved games stored locally on your computer's hard drive. If you wish to uninstall the game and keep your saved games, please back them up to another location on your hard drive.

Your local save can be found in the \Documents\Square Enix\FINAL FANTASY VII folder of your Windows user profile.

Alternatively, if you have Cloud Saving switched on, your saved games will continue to be stored online and won't be affected by uninstallation.

The update also includes a Cloud Saving synchronisation progress notification, so you'll be able to clearly see when the game is synchronising with the Cloud server.

Additionally, there is also now a Steam version of FINAL FANTASY VII (which is identical to the Square Enix Store version); anybody purchasing the Steam version of the game and logging in with an existing account will be able to access any Cloud Saves that have already been created with the Square Enix Store version.


Thank you,
Square Enix Customer Service]

Grimoire
6th Jul 2013, 06:37
[We have recently updated the game to implement a new feature allowing you to turn Cloud Saving on and off. The update will happen automatically when you open the game launcher (while connected), and the option to change your Cloud Saving setting will be in the launcher's Network Settings panel.


However, please note that, once the game is updated, if Cloud Saving is switched off, uninstalling the game at any time will automatically delete any saved games stored locally on your computer's hard drive. If you wish to uninstall the game and keep your saved games, please back them up to another location on your hard drive.

Your local save can be found in the \Documents\Square Enix\FINAL FANTASY VII folder of your Windows user profile.

Alternatively, if you have Cloud Saving switched on, your saved games will continue to be stored online and won't be affected by uninstallation.

The update also includes a Cloud Saving synchronisation progress notification, so you'll be able to clearly see when the game is synchronising with the Cloud server.

Additionally, there is also now a Steam version of FINAL FANTASY VII (which is identical to the Square Enix Store version); anybody purchasing the Steam version of the game and logging in with an existing account will be able to access any Cloud Saves that have already been created with the Square Enix Store version.


Thank you,
Square Enix Customer Service]

Grimoire
6th Jul 2013, 06:38
[We have recently updated the game to implement a new feature allowing you to turn Cloud Saving on and off. The update will happen automatically when you open the game launcher (while connected), and the option to change your Cloud Saving setting will be in the launcher's Network Settings panel.


However, please note that, once the game is updated, if Cloud Saving is switched off, uninstalling the game at any time will automatically delete any saved games stored locally on your computer's hard drive. If you wish to uninstall the game and keep your saved games, please back them up to another location on your hard drive.

Your local save can be found in the \Documents\Square Enix\FINAL FANTASY VII folder of your Windows user profile.

Alternatively, if you have Cloud Saving switched on, your saved games will continue to be stored online and won't be affected by uninstallation.

The update also includes a Cloud Saving synchronisation progress notification, so you'll be able to clearly see when the game is synchronising with the Cloud server.

Additionally, there is also now a Steam version of FINAL FANTASY VII (which is identical to the Square Enix Store version); anybody purchasing the Steam version of the game and logging in with an existing account will be able to access any Cloud Saves that have already been created with the Square Enix Store version.


Thank you,
Square Enix Customer Service]

d0ob0o
6th Jul 2013, 09:20
[We have recently updated the game to implement a new feature allowing you to turn Cloud Saving on and off. The update will happen automatically when you open the game launcher (while connected), and the option to change your Cloud Saving setting will be in the launcher's Network Settings panel.


However, please note that, once the game is updated, if Cloud Saving is switched off, uninstalling the game at any time will automatically delete any saved games stored locally on your computer's hard drive. If you wish to uninstall the game and keep your saved games, please back them up to another location on your hard drive.

Your local save can be found in the \Documents\Square Enix\FINAL FANTASY VII folder of your Windows user profile.

Alternatively, if you have Cloud Saving switched on, your saved games will continue to be stored online and won't be affected by uninstallation.

The update also includes a Cloud Saving synchronisation progress notification, so you'll be able to clearly see when the game is synchronising with the Cloud server.

Additionally, there is also now a Steam version of FINAL FANTASY VII (which is identical to the Square Enix Store version); anybody purchasing the Steam version of the game and logging in with an existing account will be able to access any Cloud Saves that have already been created with the Square Enix Store version.


Thank you,
Square Enix Customer Service]






This doesnt tell anyone anything...

scott.warner.904
6th Jul 2013, 10:05
So basically, we can turn off the feature many of us paid to get now. Are you even planning on restoring the service, or just letting us all rot here without an answer?

wrussell1982
6th Jul 2013, 11:08
[We have recently updated the game to implement a new feature allowing you to turn Cloud Saving on and off. The update will happen automatically when you open the game launcher (while connected), and the option to change your Cloud Saving setting will be in the launcher's Network Settings panel.


However, please note that, once the game is updated, if Cloud Saving is switched off, uninstalling the game at any time will automatically delete any saved games stored locally on your computer's hard drive. If you wish to uninstall the game and keep your saved games, please back them up to another location on your hard drive.

Your local save can be found in the \Documents\Square Enix\FINAL FANTASY VII folder of your Windows user profile.

Alternatively, if you have Cloud Saving switched on, your saved games will continue to be stored online and won't be affected by uninstallation.

The update also includes a Cloud Saving synchronisation progress notification, so you'll be able to clearly see when the game is synchronising with the Cloud server.

Additionally, there is also now a Steam version of FINAL FANTASY VII (which is identical to the Square Enix Store version); anybody purchasing the Steam version of the game and logging in with an existing account will be able to access any Cloud Saves that have already been created with the Square Enix Store version.


Thank you,
Square Enix Customer Service]






Unfortunately, my game (and others) has failed to update each time we start up the launcher. It still says "Game is up to date" and version 1.0.7. This reply doesn't help with anything.

wrussell1982
6th Jul 2013, 11:10
I can't even turn off the feature. My game will not patch at all. No errors, nothing. The game starts up, says it's up to date, the version is still 1.0.7 and no option to turn of cloud saves. Canned responses do not help.

wrussell1982
6th Jul 2013, 11:12
[We have recently updated the game to implement a new feature allowing you to turn Cloud Saving on and off. The update will happen automatically when you open the game launcher (while connected), and the option to change your Cloud Saving setting will be in the launcher's Network Settings panel.


However, please note that, once the game is updated, if Cloud Saving is switched off, uninstalling the game at any time will automatically delete any saved games stored locally on your computer's hard drive. If you wish to uninstall the game and keep your saved games, please back them up to another location on your hard drive.

Your local save can be found in the \Documents\Square Enix\FINAL FANTASY VII folder of your Windows user profile.

Alternatively, if you have Cloud Saving switched on, your saved games will continue to be stored online and won't be affected by uninstallation.

The update also includes a Cloud Saving synchronisation progress notification, so you'll be able to clearly see when the game is synchronising with the Cloud server.

Additionally, there is also now a Steam version of FINAL FANTASY VII (which is identical to the Square Enix Store version); anybody purchasing the Steam version of the game and logging in with an existing account will be able to access any Cloud Saves that have already been created with the Square Enix Store version.


Thank you,
Square Enix Customer Service]






Seriously, are you posting this reply without reading our problems? The game WILL NOT UPDATE. It launches, says everything is up to date, but the version number is still 1.0.7 and there is no option to disable cloud saves under Network Options.

gabrielmt07
6th Jul 2013, 11:31
still having problems. cant load my files nor save new games. but my achievements are ok.


hope SE solves it as fast as they can cause it`s very disappointing having it happened.

member_10514602
6th Jul 2013, 11:33
I'm getting the same thing. Tried downloading saved games, but nothing comes up. Eventually it will load up the "CONTINUE" option but it's only for my local saves and still won't sync remotely. When I try the network settings test for remote sync, most of the time it keeps erroring/failing, but even on the few it's come back OK, when I start the game, the same thing happens where it attempts to download but none of my saves are accessible. Stil on v1.0.7.

ldjarmin
6th Jul 2013, 11:50
What in the world was this reply and how does it answer anything I wrote? I just said my cloud saves are GONE. Telling me about cloud save features does not bring my cloud saves back. Nor does reminding me again that there's now a better version on Steam, which is what I wanted in the first place, not this crappy Digital River software. Just give me a Steam key and restore my lost cloud saves and I'll be happy.

MarceloGFSouza
6th Jul 2013, 12:14
I think there is a overload on SE severs, because to load or save a game, it's taking a long time to show up and sometimes it shows a error mensage and I can't save or load.

Ardent_assailant
6th Jul 2013, 12:22
[We have recently updated the game to implement a new feature allowing you to turn Cloud Saving on and off. The update will happen automatically when you open the game launcher (while connected), and the option to change your Cloud Saving setting will be in the launcher's Network Settings panel.


However, please note that, once the game is updated, if Cloud Saving is switched off, uninstalling the game at any time will automatically delete any saved games stored locally on your computer's hard drive. If you wish to uninstall the game and keep your saved games, please back them up to another location on your hard drive.

Your local save can be found in the \Documents\Square Enix\FINAL FANTASY VII folder of your Windows user profile.

Alternatively, if you have Cloud Saving switched on, your saved games will continue to be stored online and won't be affected by uninstallation.

The update also includes a Cloud Saving synchronisation progress notification, so you'll be able to clearly see when the game is synchronising with the Cloud server.

Additionally, there is also now a Steam version of FINAL FANTASY VII (which is identical to the Square Enix Store version); anybody purchasing the Steam version of the game and logging in with an existing account will be able to access any Cloud Saves that have already been created with the Square Enix Store version.


Thank you,
Square Enix Customer Service]


Seriously. Try your copy before you just post en email saying something that isn't true. I got this too, but we're all having the same issues.

member_10055444
6th Jul 2013, 13:38
what the heck cloud saving is down and i cant seem to get it to work. it doesnt want to stay up for long. please square fix the problem asap

Ardent_assailant
6th Jul 2013, 13:56
I just wanna play! Can somebody from Square just say that it's being worked on? XP

Iustus
6th Jul 2013, 15:17
Same problem. Achievements are ok, but saves are gone. What happened? I want to play game, for what I paid for? No one cares?

member_10370553
6th Jul 2013, 15:19
Please fix this! I wanted to play today, but it appears that my save file is gone and my achievements are gone due to the service being unavailable.

Iustus
6th Jul 2013, 15:30
Whoops, achievements are gone too now. Very nice.

MESSENGER17
6th Jul 2013, 17:31
Hello i was just having this problem what I noticed however is at top left it will say downloading cloud saves or wat ever once it was 100% even tho the save area wasn't white i was able to still click it even tho it wasn't white..So try that wait for the cloud to sync or what ever I really hope they fix this tho so the cloud syncs on the go and not right when u get 2 a save spot.

member_10674557
6th Jul 2013, 20:33
[We have recently updated the game to implement a new feature allowing you to turn Cloud Saving on and off. The update will happen automatically when you open the game launcher (while connected), and the option to change your Cloud Saving setting will be in the launcher's Network Settings panel.






Where do I download this supposed "update"? Every time I run the launcher, it says my game is up to date, but I'm still running 1.0.7 while Steam users have 1.0.8 Steam.


I just backspaced a bunch of four-letter words, but I AM LIVID.

Ardent_assailant
6th Jul 2013, 21:07
My Save has returned and my online profile restored. Still no reply from Square Support and I emailed them yesterday afternoon. Anybody else back to normal now?

Iustus
6th Jul 2013, 21:09
My Save has returned and my online profile restored. Still no reply from Square Support and I emailed them yesterday afternoon. Anybody else back to normal now?




Not yet, still waiting.

member_10033636
6th Jul 2013, 22:58
What's the flippin deal here SE? I bought your PC version back in August of 2012 and then got screwed out of it after my harddrive failed and had to reinstall everything, got the bird from Digital River and your support department telling me I cannot redownload FFVII. I said hell with it.

Two days ago, I bought the same version I bought in 2012 through Steam. Instead of it simply letting me log into my NA account which has all of my other registered Square-Enix titles, it forces me to sign up under a different account? Great, now I have both an NA and an EU account. I heard that both accounts were being merged, so I thought not a big deal.

Fast forward a few hours later and I log off of my desktop computer and install FFVII via Steam onto my laptop so I can play it at the brother in laws house. Oddly enough, after installing and firing up the game at his place it pulls my old cloud save data from 2012. What in the hell is going on here? For the life of me, I cannot figure out how to make FFVII use a specific profile. My desktop is using the newly created EU account and my laptop is using my NA account.

I DON'T WANT AN EU ACCOUNT! Get this squared away damnit, this is really pissing me off!

member_10707149
6th Jul 2013, 23:10
I have the same problem. But i found out that if you previously signed in under another website like Facebook it can connect to the other profile. Here's my example. When i sign into my profile it ends up being the other profile (not this one), but since before this occured i could sign in using Facebook because i connected the account with this one and now the only way i can access this account is to sign in using Facebook. I tried to get help from their support , but they ended up somehow mistaking this problem for a forgotten password problem. I have felt your pain, but hopefully it works out for you.

member_10033636
6th Jul 2013, 23:20
How this happened, I don't know, the sign-up process is overly cumbersome. I removed the locally stored content in the Final Fantasy VII Steam folder (Usually under your My Documents > My Games) which allowed me to sign-up under a different account within the launcher. This time, I carefully choose to log in using the NA Square Enix Member Account and now everything is honky dory.

autoglitch-375858
7th Jul 2013, 11:30
Seriously, with a disaterous release of this game you'd think they'd save face and keep it working. I just wanted to jump back into things and finish my progress but I have to wait 3-5m in between loads and saves because of "Failed to Sync Save Files, Your Progression Will Only Be Saved Locally". I'm halway tempted to to go buy the steam version but then again why would I want to give more money to a company that craps over a classic like this.


My issue is that 'continue' is greyed out and after I got into the game the save files are greyed. What works for me is waiting. It takes roughly 3-5 minutes. Although, conitue never un-greyed it just eventually let me in.

scott.warner.904
7th Jul 2013, 12:07
The Steam version is having the same problem.

Ardent_assailant
7th Jul 2013, 12:30
No sooner was everything fixed is everything now gone AGAIN. What the crud, Square???

acbart
7th Jul 2013, 13:46
Yep, just got the Steam game yesterday. Played it for two hours, and now the Cloud Saving is "Not Available". So I'm guessing that my 2 hours or progress yesterday is just gone :(

bethaine-2414729
7th Jul 2013, 15:10
Same problem here...played early yesterday...now saves and achievements are gone. Please comment if this also affects you. Would love to know if this is just against 10 people or the entire community.

member_10595145
7th Jul 2013, 15:24
Doing the same thing to me. Cloud saving worked all weekend while XIV's beta was up and then when I try to get on today, nothing.

Iustus
7th Jul 2013, 15:31
Same problem here...played early yesterday...now saves and achievements are gone. Please comment if this also affects you. Would love to know if this is just against 10 people or the entire community.




Im waiting since yesterday. Nothing happens. 25 hours of gameplay just wasted.

KociSvart
7th Jul 2013, 15:44
Okaay.. I have looked around a bit and read some thing.. Not sure if it's get solved for you but I will write down those I've found


CNIX SELF
"Please note that you can have game saves stored locally on your computer instead of the cloud. We can suggest you ensure that the game is not allowed to access the internet and you should still be able to play."

Of course, if you're save is on the cloud alone, you're in a bit of a problem. But if you encounter the game not saving in future, try switching off your connection in stead of waiting for the response to the server to time out.

I hope this helps anyone still having problems, and helps if there are any more server problems in the future.


Henry
The green light isnt exactly accurate. To synch properly, make sure to add final fantasy 7 to the list of exception to the firewall. resynch again and check the website to make sure its updated.



But anyway.. So.. I have to disconnect from my internet and no be able to talk with friends on Skype, Ventrilo etc.. Or playing another game meanwhile as when you press TAB+ALT .. and you choose another game it will pause. So I will never be able to play to a save and save it there as I won't save cause It can't find the Claud database.. I need to play to i recive the "Was saved .. " something in the top left corner?

I thought when I bhought this game.. IT WOULD BE AWESOME.. But now.. I'm thinkin about making a refund as you got 12 days on you.. So .. I guess I will do that and buy the Game from a store and play FOR ****ING FUN and not ****ing error's and claud saving problem!

KociSvart
7th Jul 2013, 16:09
A little update..

What you can try.. (My own experince) when you have started the game and it says.. Loading cloud or that.. Just tab down or wait like max 2 min.. It will possibly pop up.. It has for me.. Same when I trying to save the game. I just tab down the game and wait a time then tab up again and I can save.. :D

reijison
7th Jul 2013, 16:30
Same problem. Cloud saving not working. Just says not available and times out in-game.

deger187
7th Jul 2013, 16:37
Just bought this on Steam today. Cloud saves not available either.

Ardent_assailant
7th Jul 2013, 16:47
Someone? Anyone? Still nothing here.

Ardent_assailant
7th Jul 2013, 16:47
Someone? Anyone? Still nothing here.

silverwolfnz
7th Jul 2013, 16:52
Sort your **** out and stop ruining this game.

doctor_lucius
7th Jul 2013, 17:12
It is also broken for me. I hope to see things fixed and ideally a response from SE with an update. This is the third time I've bought this game and I will refuse to buy SE games in future on principle if this is what they call customer service. I will also recommend that others don't buy their games as loudly as I can. 72 hours of silence apart from a nonsensical post that completely ignored issues almost as if they haven't read anyone's posts is completely unacceptable directly after the launch of a game via a new platform and this needs to be resolved ASAP.

elvis77
7th Jul 2013, 17:45
REALLY? I just bought this game today, played for over an hour. Went back to play and it never saved my game???? Where is this update so I can save it myself.

kuraiholy
7th Jul 2013, 18:21
wow this is disheartening. Just got out of Midgar. Yesterday I couldn't save once but I kept going, then it let me save at a different save point. Now when I log in I can't get any saves and I don't see an option to turn off cloud saves either. That's pretty bad.

kuraiholy
7th Jul 2013, 18:30
So I tabbed out of the game and forgot about it for about 20 minutes, and my saves loaded. Maybe it just takes time?

AZATHOTH777
7th Jul 2013, 18:31
Cloud save not working for me, but I can still play and save with local saves.
I'm not a big fan of The Cloud anyway, for obvious reasons. Personally, I don't see why it's so important, other then the Character Boost.


html_removed

leginnoslen
7th Jul 2013, 18:40
[We have recently updated the game to implement a new feature allowing you to turn Cloud Saving on and off. The update will happen automatically when you open the game launcher (while connected), and the option to change your Cloud Saving setting will be in the launcher's Network Settings panel.


However, please note that, once the game is updated, if Cloud Saving is switched off, uninstalling the game at any time will automatically delete any saved games stored locally on your computer's hard drive. If you wish to uninstall the game and keep your saved games, please back them up to another location on your hard drive.

Your local save can be found in the \Documents\Square Enix\FINAL FANTASY VII folder of your Windows user profile.

Alternatively, if you have Cloud Saving switched on, your saved games will continue to be stored online and won't be affected by uninstallation.

The update also includes a Cloud Saving synchronisation progress notification, so you'll be able to clearly see when the game is synchronising with the Cloud server.

Additionally, there is also now a Steam version of FINAL FANTASY VII (which is identical to the Square Enix Store version); anybody purchasing the Steam version of the game and logging in with an existing account will be able to access any Cloud Saves that have already been created with the Square Enix Store version.


Thank you,
Square Enix Customer Service]






Thanks for the copy paste that doesnt answer any questions.

Rube
7th Jul 2013, 18:48
works great for me

member_10657494
7th Jul 2013, 21:00
Ditto with the issue here.


Rather annoying... guess we'll just have to wait and hear a response or it to be fixed.

austin5141
7th Jul 2013, 21:10
Ok so I find a save point, I walk up to it and try to save, but when I try, it says "No save data found"

Iustus
7th Jul 2013, 22:29
Seems like it will never be fixed. It's time to start the game from the beginning! :(

KociSvart
8th Jul 2013, 04:23
I know the problem on how to solve the Cloud save.. You don't have to do anything with firework or that but Incase.. You can do it. I had problems since I installed Final Fantasy 7 on my computer .. I was starting to rage and almost giving up but I notice a thing :)


When you start the game .. Make sure just you are connected to the internet! Play the game and go to the menu. When you are in the [MENU] you will notice in the top left corner [Downloading Saved Files] .. You wait for max 2 min. I'm not sure if it takes 30 seconds, 1 min och 2 min or so.. But never more than 5 min! NEVER!

Think like this. You need to download the files and the cloud are possibly very slow and it takes even longer time. Image you downloading a file that you download with 1kb/s .. Ofc it will take some time.

When you are in the [MENU] so just wait! Just wait for the downloading the saves! PLEASE JUST WAIT. You can ALT+TAB and check facebook or watch a little video and such and ALT+TAB back and you will be able to load. You need to do this aswell when you need to save.

I have been doing this for like 3 days and always worked :) I HOPE IT WORKS FOR YOU





Step by Step
[Starting Menu]



1. Start you game and make sure the "Test" thing and that you have a connection work =)
2. Once you start just skip to the start menu or wait for the video's to be done (your choose)
3. It will says [Downloading Synced Games] or whatever.. Just wait and let it "Download" them!
4. ALT+TAB and look facebook or something else or wait for the loading saves to be downloaded.
5. When about 30 seconds to 120 seconds have passed you should be able to press Load or save!

Step by Step
[Saving In-game]

1. Find a saving spot or go to the world map.
2. Press the Menu key and go to Save
3. Once you are in the save it will say [Loading Synced Games] or whatever ;)
4. ALT+TAB and look facebook or something else or wait for the loading saves to be downloaded.
5. Wait 30-120 seconds have passed and save the game

KociSvart
8th Jul 2013, 04:24
Seems like it will never be fixed. It's time to start the game from the beginning! :(




I know the problem on how to solve the Cloud save.. You don't have to do anything with firework or that but Incase.. You can do it. I had problems since I installed Final Fantasy 7 on my computer .. I was starting to rage and almost giving up but I notice a thing :)


When you start the game .. Make sure just you are connected to the internet! Play the game and go to the menu. When you are in the [MENU] you will notice in the top left corner [Downloading Saved Files] .. You wait for max 2 min. I'm not sure if it takes 30 seconds, 1 min och 2 min or so.. But never more than 5 min! NEVER!

Think like this. You need to download the files and the cloud are possibly very slow and it takes even longer time. Image you downloading a file that you download with 1kb/s .. Ofc it will take some time.

When you are in the [MENU] so just wait! Just wait for the downloading the saves! PLEASE JUST WAIT. You can ALT+TAB and check facebook or watch a little video and such and ALT+TAB back and you will be able to load. You need to do this aswell when you need to save.

I have been doing this for like 3 days and always worked :) I HOPE IT WORKS FOR YOU

austin5141
8th Jul 2013, 07:23
Thank GOD! I just bought the game yesterday, and I had to wait a little bit before I could save. Now I know what to actually DO.

Ardent_assailant
8th Jul 2013, 07:39
Was your Online Profile Blank like the rest of ours?

Ardent_assailant
8th Jul 2013, 07:40
Everything is back for me again. What the crud is going on at Square? This is hardly quality service. Emailed them Friday for help and still no response. I've bought this game four times, and it's highly unlikely that I'll ever do so again. Screw the Steam version.

KociSvart
8th Jul 2013, 07:46
Thank GOD! I just bought the game yesterday, and I had to wait a little bit before I could save. Now I know what to actually DO.




I'm just happy that I found out how to do ;) I'm happy that it worked for you.

silverwolfnz
8th Jul 2013, 09:03
Hi everyone,

After deciding whether to post this last night I've decided to now since it hasn't been fixed. The following is what fixed my problem after I couldn't get cloud to synch and couldn't find the save file in %userprofile%/My Documents/Square Enix/User_####/ *.ff7

Note: I understand cloud saving doesn't work in the main menu but it works when you're actually playing the game.

Windows 7 & 8

A). Check to see if you have a local save on your computer.




Press the Windows key (Between the Left Ctrl and Alt buttons) at the same time as pressing the E key, this should open up Windows Explorer.
In the address bar (Where it says Computer) copy and paste this ---> %userprofile%/My Documents/Square Enix/ <--- and you will be taken to the Square Enix folder. Inside that will be another folder called Final Fantasy VII Steam (Could be named different).
In there will be a folder named user_##### (##### will be random numbers), if you open that and there is a file named save##.ff7 (## is the save slot you used) if that is there proceed to step C if it isn't then proceed to step B.



B). Recover your save through reverse-psychology.




Oh noes! Your save isn't there and the game won't synch and you're stuck with a blank continue button
Start the game again but before clicking "Play" goto Settings --> Network --> Make sure Use Cloud Saving is ticked.
Start the game and wait for that dreaded message of failure to synch
Start a new game and play through till the first save point (located next to the ladder before the first Reactor)
READ THIS NEXT PART CAREFULLY AND PAY ATTENTION OR YOU'LL SCREW YOUR SAVE UP
Goto menu and choose a new save location that you haven't used E.G. Save 10. Under no circumstances Save under the same slot as your original save that you're trying to get back. (You have been warned and I'll take no responsibility if you lose your save.
What should happen next is it should save but at the same time it will also synch your other save back to your machine.


Repeat Step A to make sure your save is now located there along with your original and BACKUP BOTH FILES TO ANOTHER LOCATION

C) TURN OFF THE AWFUL CLOUD SAVING.




By now you should have your save back after the previous step along with a new slot (this may not appear at first but might synch properly later after another save.)
Go back into Settings on the launcher and untick Cloud Saving.
Launch game and enjoy.

Ardent_assailant
8th Jul 2013, 10:27
What if there isn't an option toggle cloud saving?

silverwolfnz
8th Jul 2013, 11:26
I'm unsure, but if you're using the steam version it should definitely be there. I've read that deleting the networkSettings.dat file in %userprofile%\My Documents\Square Enix\Final Fantasy VII Steam\ resets it to the default of being off but does it not appear in the Network Settings page?

jammanet
8th Jul 2013, 11:48
I can confirm that the "Remote Sync Status" is now working as expected. To test, you can open the game launcher, click on the Network tab, then click the Test button. The status check is extremely quick.


I purchased the game for $6 on Father's Day and have game saves totaling 15 hours of time. All of the cloud sync issues started on July 2nd. I don't know about you guys, but I think the problem started once FFVII for PC was released on Steam. I think their Sync servers have been getting SLAMMED because it is a top selling game on Steam - It is clear that Square-Enix did not plan for appropriate server\network capacity on this game release. I opened a support ticket with Square-Enix on Friday and have YET to hear back from them via phone or email, or anything for that matter.


At least everything is working now. But I will have to seriously consider purchasing digital download games in the future. When I want to play a game, I just want to PLAY THE GAME. Call me old fashion, but I should be able to pop a game disc in my PC or console and press start on a controller. I shouldn't have to log in with a password, wait for DRM verification, then wait for my save file to sync with the online servers BEFORE I can actually start playing. And if my game cannot sync with the cloud, I shouldn't be locked out of my purchase.

cygx
8th Jul 2013, 19:43
having the same issue with the not updating thing. even tried reinstalling. so what gives?

member_10589689
8th Jul 2013, 21:59
@Joseph


I imagine you're right about their servers getting slammed with traffic, given how well it appears to be doing on steam. Although, I must say that I got the game back in September (2012), and even then sometimes it took a few minutes to sync save files, which is kinda silly for a few 64kb files. Other times it would be update in less than a second. But the "Cloud Saving synchronisation progress notification" that should be in the update would at least make me feel better.


Other than that, from the wording it should be updated already, but even I'm still on v1.0.7. The ability to turn cloud saving off should (in a way) fix the time to sync issue, but we need to get the update to have the ability to do so. The other option is for Square to get the appropriate server power to sync said files at a convenient speed. I haven't seriously played in the last month or two but I never had an instance where it never connected, it just took a while sometimes.

bbender1986
9th Jul 2013, 08:26
exit the game.. right click the exe file.. go to Open As Administrator. problem solved.

Randomguy79
9th Jul 2013, 08:57
[We have recently updated the game to implement a new feature allowing you to turn Cloud Saving on and off. The update will happen automatically when you open the game launcher (while connected), and the option to change your Cloud Saving setting will be in the launcher's Network Settings panel.


However, please note that, once the game is updated, if Cloud Saving is switched off, uninstalling the game at any time will automatically delete any saved games stored locally on your computer's hard drive. If you wish to uninstall the game and keep your saved games, please back them up to another location on your hard drive.

Your local save can be found in the \Documents\Square Enix\FINAL FANTASY VII folder of your Windows user profile.

Alternatively, if you have Cloud Saving switched on, your saved games will continue to be stored online and won't be affected by uninstallation.

The update also includes a Cloud Saving synchronisation progress notification, so you'll be able to clearly see when the game is synchronising with the Cloud server.

Additionally, there is also now a Steam version of FINAL FANTASY VII (which is identical to the Square Enix Store version); anybody purchasing the Steam version of the game and logging in with an existing account will be able to access any Cloud Saves that have already been created with the Square Enix Store version.


Thank you,
Square Enix Customer Service]


"But don't forget that while your games may still be saved on our servers upon un installing the game chances are you will not be able to re-install due to the horrible policies we have put in place to punish our customers for supporting our game". "Good luck". - Square Enix

wrussell1982
9th Jul 2013, 12:27
This is the second thread I have started about this problem. A bunch of us have an issue with Final Fantasy VII not updating to the new version which allows you to disable cloud saves. We have uninstalled, reinstalled, ran as admin, logged out and back in with no change. We start the launcher, which says everything is up to date. Yet when we go to Network Options, there is no option to disable could saves. The only response we have received in this forum has been a canned response that has NO value whatsoever. We are paying customers whos problems have been ignored here. We need an OFFICIAL response to our questions, and how to patch our game. The silence and lack of assistance has gone on long enough.

xlPawz
12th Aug 2013, 23:34
Hi!, i just bought ff7 on steam and have played for around 2 days now with no problems. I'm att where cloud is lost and you're playing as Tifa for the moment, Anyhow so i was playing and i saved the game and quit then went down to the gym. 2 hours later i started my computer and starts up ff7 and my saves are gone ????. can someone explain what's going on ? been trying to fix it for around 5h
plz Help me :(

Btw im using the steam cloud saving

sqdfkjop
16th Sep 2013, 00:11
Same thing happened for me but cloud saves were *disabled*.
It happened after I edited the file with a savegame editor. The savegame editor is NOT responsible.

Here is a reproduction case:
* Close the game AND the launcher.
* Edit a savegame (with Jenova or Black Chocobo, or just swap two savegames)
* Start the launcher - it deletes the savegame

This is likely a severe bug in the cloud synchronization routine. I bet the local files are incorrectly considered to be obsolete in respect to the cloud, and therefore deleted since they're expected to be replaced by up-to-date versions from the cloud. That or a lazy error handling. Anyway the routine still takes place when cloud saves are disabled.

It took Square-Enix months to finally get a version without those stupid cloud saves and they are still poisoning us now by deleting our saves ? I just lost hours of game since my last backup. How long will we have to wait to play without worrying about our savegames and is it your definition of QA ?

Chisinf
26th Sep 2013, 12:34
I lost my saves after the update and managed to recover the files. But when I try to access them, it says they are invalid.

astrotriforce
6th Oct 2013, 02:27
Can someone please confirm for me FOR A FACT whether you can earn Achievements without Cloud Saving turned on?

After the most recent update, my saved games via Cloud Saving and Achievements suddenly disappeared. I didn't realize you could turn Cloud Saving off. Thankfully my saved games were also on my harddrive (I have sense backed them up just in case, can someone tell me exactly what file represents your saved game? And which of these should be copied to back it up? I assume it's just "save00.ff7" in the "user" folder).

Now however, my Achievements are back and my profile is back to normal, even though I hadn't turned Cloud Saving back on. I just checked the box to turn Cloud Saving back on this minute, but when it I hit the "test" button, it comes back negative.

Anyway, the MAIN reason I'm playing this is to earn Achievements, that was the main motivator to start playing this version. I want to know if you can earn the Achievements while playing without Cloud Saving, and whether your online Square Enix.com profile will be updated to reflect them (I have the Square Enix store version) or not.

Thanks in advance to anyone who can answer my question.

Update: Quick edit, turns out that my online profile has not been restored. However the Achievements I've gotten still show up when I select "Achievements" in the main launcher menu (With the "Play, Achievements, Settings, View Online Profile" buttons). I also saw a dialog that says your online profile will not update unless Cloud Saving is on. >_< I still want to know however whether you can get Achievements while playing without Cloud Saving turned on.

Also, if anyone can answer I'd appreciate it. Cloud Saving was working perfectly fine until I updated. Now it isn't. I did NOT change a single thing on my end. Any ideas why it stopped working? Will it probably be fixed randomly on their end if I wait long enough?

TigerKneeCrush
8th Oct 2013, 02:23
Your saves are there. Just gotta turn off cloud saving. I know, it sucks. I wanna use the character booster too. In no way am I gonna grind my ass off like in my early high school days. **** that. I'm too old for that **** now. I just wanna kick back, and enjoy the story. Square Enix, get your **** together! You got a lot of pissed off customers right now!!

jrafaelns
14th Oct 2013, 21:48
Hi guys,

I have a save game at the cloud service, the first release of the game, not the steam one. But I'm not able to install the game again because I got a message saying that I cant activate the game anymore... I dont know why...

I'd like to know if I buy the game at steam and link my fisrt account with my steam account will I be able to get my old save games?

Sorry for my english.

Cardiako
25th Oct 2013, 07:50
Yesterday I was playing for the first time since my pc and I played with the guards I played games with my laptop, now when I play with my laptop again, just before the games are played with the pc.
What for this serves the Cloud Storage space?:mad:

sorry for my English, I'm using translator

Grimoire
25th Oct 2013, 10:23
Should you ever run into any issues with Final Fantasy VII then contact customer support (http://support.na.square-enix.com/contacttop.php?id=444&la=1).

Xavork
28th Nov 2013, 23:06
I can confirm that the "Remote Sync Status" is now working as expected. To test, you can open the game launcher, click on the Network tab, then click the Test button. The status check is extremely quick.*


I purchased the game for $6 on Father's Day and have game saves totaling 15 hours of time. All of the cloud sync issues started on July 2nd. I don't know about you guys, but I think the problem started once FFVII for PC was released on Steam. I think their Sync servers have been getting SLAMMED because it is a top selling game on Steam - It is clear that Square-Enix did not plan for appropriate server\network capacity on this game release. I opened a support ticket with Square-Enix on Friday and have YET to hear back from them via phone or email, or anything for that matter.


At least everything is working now. But I will have to seriously consider purchasing digital download games in the future. When I want to play a game, I just want to PLAY THE GAME. Call me old fashion, but I should be able to pop a game disc in my PC or console and press start on a controller. I shouldn't have to log in with a password, wait for DRM verification, then wait for my save file to sync with the online servers BEFORE I can actually start playing. And if my game cannot sync with the cloud, I shouldn't be locked out of my purchase.*

can´t access to my cloud saves, now is the outum sales on steam maibe ur right and the server cant support all the people :_S

roninhaf
29th Nov 2013, 19:45
can´t access to my cloud saves, now is the outum sales on steam maibe ur right and the server cant support all the people :_S

Exact same issue, please Square do something. And I totally agree with what said jammanet.

scheissegal
29th Nov 2013, 21:42
Ich habe so einen Hals!!!!!!!!!!!!

Wieso stellt die drecks Cloud meine Spielstände von FF7 nicht mehr zur Verfügung??

0 Spielstände stehen in meinem Profil.

Das war das erste und letzte Spiel von Square Enix das ich mir gekauft habe.

Behaltet euren scheiss

Yureina
29th Nov 2013, 23:36
Just bought this game. At first the cloud was working, but when I started playing again this afternoon it wasn't. At least I was able to load my save and then play with local saves, but... this is kinda annoying. I wanna check out this booster thing.

Please help :(

FrankvanderHorst
30th Nov 2013, 18:43
I get that the cloud save is not available. And I bought it yesterday. I also got the menu cursor on speed, but that's explained in a thread I posted on the forums.

Dkalban
30th Nov 2013, 20:55
Like many people here, I cannot access the Cloud Service.

At the same time, when I went to save for the first time, it wouldn't let me select a save file to save my game. It's very weird.

Please advise. I think it might be on SE's end, which might mean they might need to check the servers. (I know, long weekend, its when all this stuff happens)

Descrasnezul
1st Dec 2013, 16:59
Yeah when I first turned it on it seemed to work fine but turned off right after. What's up??

Nusabi
21st Dec 2013, 17:59
i have test it and it show ever it is not aviable how can i fix it?

Jakers09
26th Dec 2013, 23:51
No cloud save? ='(


http://i44.tinypic.com/1jqofo.png

Acidminded
29th Mar 2014, 01:32
I just bought this game on Steam and I'm getting this. Judging by the posts in this thread, this appears to be a problem that has been going on for along time and Square Enix therefor has little intention of fixing it. This isn't the game company I remember.

TimmyTheTaru
29th Mar 2014, 05:37
Same thing happening here. Been playing off and on again for a while, and now I get the urge to play again, the Cloud Save server is unavailable. Some help ASAP would be appreciated.

NightCloud
29th Mar 2014, 14:08
Just letting you all know this is happening to everyone. I cannot save my games and I do hope they get this issue fixed soon.

NightCloud
29th Mar 2014, 14:11
I just bought this game on Steam and I'm getting this. Judging by the posts in this thread, this appears to be a problem that has been going on for along time and Square Enix therefor has little intention of fixing it. This isn't the game company I remember.Actually it was working. This issue just started recently

anderosa
29th Mar 2014, 16:45
its happening to me as well. this is complete bull ****t square. i will not be buying anymore products from this crap company. i hope they rot in the deepest circle of hell, penniless and alone

SinTheImmortal
29th Mar 2014, 20:28
I just bought this game on Steam and I'm getting this. Judging by the posts in this thread, this appears to be a problem that has been going on for along time and Square Enix therefor has little intention of fixing it. This isn't the game company I remember.
LMAO out of all the yrs iv played FFXI which is a long time going on 13yrs i think might be 12 this is exactly wat ud expect from them idk wat u remember or how long ago it was but they have been like this for as long as i can remember i mean look wat they did to 11 and r they fixing it no instead they made a new mmo 14 which failed then they went and made 14 a realm reborn instead of workin on the one that was making them alot of money at the time now its dieing and 14 still sux this is an old game they was brought of for those who loved it which tbh it was there best of the rpgs but not enough ppl into it so its low on priorities they dont care about there customers they care about where there next buck is coming from which will never change

SinTheImmortal
29th Mar 2014, 20:30
those of you who dont care about the char booster u can set it to offline mode now and save it locally if u back up ur saves incase u need to uninstall make sure u copy the whole folder not the save files or when u reinstall itll jus delete them

daynne
5th Apr 2014, 05:37
Okay, so this is more my fault than anything, but my laptop has very limited space, so I put FFVII on a 16G flashdrive. I put the installer and .bin files, the save files from My Documents (a copy still is there if for some reason that should matter), and all of the data that the game actually installs on it of course. But the thing is, when I start it up, the game apparently can't locate the save files. This really irritated me, but I started a new file up anyway, just to see if it will at least work. Everything operates very smoothly until Cloud chases after Barret and the soldiers jump out in front of him. The screen goes black and spins into the battle screen, but the battle doesn't start. The music keeps playing but the screen stays black. Then I get an error message saying an unknown exception has occurred. How can I address these 2 issues?

greenchylde
5th Apr 2014, 11:08
this popped up on me last nite. anyone have any idea how long it usually takes to get 'fixed'?

Rhyinn
7th May 2014, 23:33
I'm not seeing my cloud save as of May 7th. Please advise to when the cloud service is available. Thank you!

Finnegan1986
9th May 2014, 17:27
I'm getting the same error: I use cloud saving and I'm not able to synch my saves from another pc. Even on the profile of SquareEnix website I can't see any change made to the save files while playing with cloud saving turned on. Thank you for your support!

taimyschu
16th May 2014, 12:40
my profile has not updated for more than a week. i have deleted the saves that show up on my online profile, and covered over them with new saves, but i still can only see the two save files on my online account from way back when i only had 8 hours of playtime. Help!

Thunderbaws
22nd Jun 2014, 23:00
Just picked up the game in the sales and this it appears has still not been fixed. I know I can play without it but It seems like a good feature and its worrying that they do not fix it or at very least issue a statement letting people know.

rvgtaknuxNkcutj
8th Feb 2015, 19:19
FF VII Cloud saving is not working for Steam. Please fix this. I play this game on multiple machines depending on where I am at, and would like to be able to load the save files regardless of which machine I play from.

Bubbagump282
10th Mar 2015, 15:06
Hello, SE Forums. I've clocked around fifteen hours on a separate computer at my home, and would like to continue that save on my laptop at school for, let's just say, educational reasons. If I were to activate cloud saving on my laptop, would that override my saves at home?
Thank you.