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the_randomizer
5th Aug 2012, 00:38
So, I purchased Final Fantasy VII from here http://store.na.square-enix.com/store/sqenixus/en_US/pd/productID.250845500#.UB3tWE1lQf6 and decided to share it with friends on Facebook. However, later on they pointed out to me that the link was no longer working, so I check it out, and all I get is a 404 error. Did I just get screwed out of $12 for a game that doesn't work or what? Does anyone know why the game just so happened to be on the download catalog earlier today but not now?

Asuha
5th Aug 2012, 02:59
Looks like it went live by mistake.

the_randomizer
5th Aug 2012, 03:14
Looks like it went live by mistake.





Either way, those who purchased the game can't activate due to asinine DRM. They had better compensate or there will be hell to pay.

member_10211971
5th Aug 2012, 11:20
I emailed support for the store, and they told me they were unable to assist me, and they apologized. They had no problem taking my money though

MoonUNit
5th Aug 2012, 11:57
I emailed support for the store, and they told me they were unable to assist me, and they apologized. They had no problem taking my money though


Wow. That just inspires confidence.


I couldn't even find a way to contact SE because their "support" page just leads to a bunch of FAQs and a place to put "general inquires"


support.na.square-enix.com/contacttop.ph... (http://support.na.square-enix.com/contacttop.php?id=444&la=1)

escobert
5th Aug 2012, 15:46
Yup same here. they took my moey real fast but I can't play and can't find any info. Thank SE really makes me wanna buy more crap from you. You finally re-release and game I purchased enough times as I have over the years and you can't even get it right. wtf.

Asuha
5th Aug 2012, 19:04
Given that it's the weekend, I imagine Square Enix will address the issue on Monday and people will be able to get their game redeemed or a refund.

Ketsukoni
6th Aug 2012, 01:14
I also had this problem. Someone had posted the link, and I jumped on the oppertunity, only to find out the page had been shut down not long afterwards. I can't get my activation code to work, and I've contacted SE via their email support. I've never played the game before, so it looks like I'll have to wait even longer for the oppertunity. If it really did go live by mistake, then I hope SE will either refund our money, or more preferably, allow us access to the game anyway.

Popcicle
7th Aug 2012, 11:21
Hello everyone,


We've recently released a statement on this issue:


na.square-enix.com/go/thread/view/139233... (http://na.square-enix.com/go/thread/view/139233/29291489/Re:_FINAL_FANTASY_VII_PC_Test_Page)



This weekend, our teams were testing the product website for the upcoming relaunch of FINAL FANTASY VII on PC. While the website was being tested in its live state, a small number of people were able to purchase a pre-release build of the game. For those customers, Square Enix will be offering full refunds for the purchases and for their inconvenience, a free version of the classic FINAL FANTASY VII on PC when it is launched.


We want to thank our community for their continued support and excitement regarding the upcoming rerelease of FINAL FANTASY VII. We will have more information to share about the launch of this anticipated title shortly.

Masaki
14th Aug 2012, 10:54
I just bought it today after following a link from IGN and find out the game/DRM is broken.


I started the download and noticed something was wrong right away when I was dl at 1.5kb/sec on a 150meg connection so I come to find out you accidentally released the game prematurely. That's ok, it happens. What's infuriating is that you noticed this apparently last week but still have active links to the purchase up.


Take them down so people don't have to go through this mess please.


this is the NA release I'm refering to.

mooja3
14th Aug 2012, 11:15
i just got it and im downloading at about 300kb/sec the actual release appears to be today, they did do an accidental release a week or two ago though

member_10192668
14th Aug 2012, 11:18
Mine is getting stuck at 15% and not continuing from there with the download. Hopefully this is fixed soon.

havyk26
14th Aug 2012, 11:21
Mine is doing the same it will let me download the 1st of 3 files which puts me at 15% then it stops. Its 2012 do I really need a 3 file download for a 2gb file?

arbabmo
14th Aug 2012, 11:22
thats where i am at right now its stuck after 15% 1/3> 2/3 and i hit resume and it won't do anything... suggestions?



arbabmo
14th Aug 2012, 11:24
Has anyone successfully downloaded this game NA release yet?????



myktek
14th Aug 2012, 11:25
I can't even buy it, it keeps saying "We're sorry. The payment method selected is not available for your location. Please select another payment method." I've tried two different cc's, located in Texas.

KilltheInfected
14th Aug 2012, 11:25
I just bought it and nothing happened... wtf

Fetalcorpse
14th Aug 2012, 11:26
Just got off of the phone with a square enix rep....same problem as all of you the 15% problem. He said it "could" be due to high volume of downloads. He said it to speak with digital river and file a complaint. If you guys havent gotten the error, it says to turn your DNS to off on your router. I have tried that and it did not work. If anyone has any other suggestions I would love to hear! I will give it a day and if its not cleared up I will request a refund. Hope they can clear it up! It has only been out for an hour so ill be patient :D

arbabmo
14th Aug 2012, 11:30
they release EU on facebook and here we are NA players paying for it and its not working properly... not even sure what to make of this ordeal right now but frustrated and out of ten bux staring at a stuck 15% download still ff... you give it a day i give it ten more minutes.....

Masaki
14th Aug 2012, 11:30
Yep, I get the first file in seconds then it moves to the second file and just pauses itself and never resumes and if I click resume it automatically pauses.


2GB on a 150mb connection should take a minute.


Just sent a request to Digital River for a refund.

OverlordDyvone
14th Aug 2012, 11:39
I agree. This was not worth the damn trouble. >:[ Here I am. Looking like a damn fool, buying a game I love and have owned on 3 other consoles I no longer own, and I can't even get it to download. Ugh. I want to hit something right now.

arbabmo
14th Aug 2012, 11:43
there is a so called customer service hotline phone number?? Mind sharing it if u have it since i can't find the right one to speak with anyone



Masaki
14th Aug 2012, 11:45
there is a so called customer service hotline phone number?? Mind sharing it if u have it since i can't find the right one to speak with anyone








To get a refund you need to go to Digital Rivers website and go through their customer support.

Masaki
14th Aug 2012, 11:52
It appears to be working now.

Popcicle
14th Aug 2012, 11:56
Yes the game is out today in North America. For those of you having trouble, we've been monitoring the situation internally and found no error, and see that the site is getting a lot of traffic. Please try your downloads again, and see if you still have concerns.

member_10694150
14th Aug 2012, 12:00
I am having the same issue. I sent a ticket in. Not sure I want a refund, as I do want the game.

cshall45
14th Aug 2012, 12:02
I was stuck at 15% for 30 minutes and would occasionally come back and hit resume. Finally started to download again and it is almost complete.

Meorum
14th Aug 2012, 12:03
New to the thread, but same old problem. Download is stopping at 15%. The (Pause/Resume) button becomes available to "resume", but reverts back to resume almost immediately after I push it with no progress.


The vendor you chose to distribute your product is performing terribly. Perhaps you guys could exert some pressure from your end? I assume that you paid them to do a job that they're now failing to do?

dachelm
14th Aug 2012, 12:07
Still no luck, stuck at 29% http://na.square-enix.com/tools/tiny_mce/plugins/emotions/img/smiley-yell.gif!!

mike4fantasy14
14th Aug 2012, 12:11
Hey I had same issue stuck at 15%, I can patient to wait for while until tomorrow 9:30 am PST after my 24 hours of purchase, I would report and see what happen. I know some of us impatient, Com'on Final Fantasy VII such popular game ever since 1997. I can't wait to re-play this game! It been a while I play old PC and PS1 way back.





Thanks Square-Enix to re-release for new operatior system. Because I do still have Orginal CD for PC won't take Windows 7.





And in the last Please reconsider your re-make don't stonewalling us. It would be impact us cheerful and We never abandon old game that you create first, We keep both! Orginial and RE-make!


I <3 Aeirth, Yuffie and Tifa! :-D

Masaki
14th Aug 2012, 12:11
Not like this is a helpfull solution since the problem is deffinately traffic related but if you keep hitting resume even if it auto pauses, eventually it establishes a connectio.


Again though, this only adds to the traffic problem.

kaorikaze
14th Aug 2012, 12:19
Same issue stuck at 15%... and Im not sure why its such a traffic issue? The first file downloaded for me at 2/mbps... So is the second file located on a different server somewhere??





Poor business practices if you dont have enough download slots. I mean you had to know their would be a billion ppl trying to download this...

Xyos212
14th Aug 2012, 12:20
Same here! Stuck at 15% and the fact that it auto halts download to make you stay at your PC to keep hitting resume is really annoying!





Come on Square, should of been prepared and had more servers ready!

Oragami
14th Aug 2012, 12:36
Yes Yes same issue here 15% blah blah, I DO NOT WANT A REFUND! I have been waiting for this and checking www.finalfantasyviipc.com EVERY DAY for IDK HOW LONG, today when i found out it was released I COULD NOT CONTAIN MY JOY, Yes this is frusterating but relax guys we WILL HAVE OUR GAME!!!! :) Look @ it in a glass half full scenario, ...at least we have 15% more of this game than we did before? ANd lets be honest gents if u cant afford 10 bucks then u probably shouldnt be playing video games in the first place...seeing as how most console and PC gmaes run u 60..get a job if u cant afford 10 bucks lmao.

IM STOKED GIVE ME FINAL FANTASY VII







Drool....





Cloud vs Sephiroth...BOW TO YOUR KNEEES!!!

Fiz
14th Aug 2012, 12:36
I saw this thread before buying the game but i thought to myself F it, it is FF7 afterall... But yeah having the same issue lol

Fetalcorpse
14th Aug 2012, 12:38
um.... got to 100 percent magically by just running the installer. then I get this:


Please insert disc one and click ok....


The file FF7_v1.0.5-1.bin could not be found. Please insert the correct disc.





Are you kidding?

Fiz
14th Aug 2012, 12:48
um.... got to 100 percent magically by just running the installer. then I get this:


Please insert dic one and click ok....


The file FF7_v1.0.5-1.bin could not be found. Please insert the correct disc.





Are you kidding?





Im sorry but... LOL

member_10694150
14th Aug 2012, 12:48
Yes the game is out today in North America. For those of you having trouble, we've been monitoring the situation internally and found no error, and see that the site is getting a lot of traffic. Please try your downloads again, and see if you still have concerns.


Tried to redownload and getting the same issue, stuck at 15%.

Goutmister
14th Aug 2012, 12:55
After purchasing i went to download which worked fine except when it came down to after i downloaded from the website, the download manager which i think is really the installer stops at 15% "download" clicking on resume has given no results and im not sure about setting the download up through the proxy or even which one would be viable to use. If anyone has figured this out some tips would be greatly appriciated!

dachelm
14th Aug 2012, 12:58
For those who are still stuck just keep pressing resume until you re-connect with the server.


I got out of the 15% and then got stuck at 29% and now I'm on 38% so far. Keep it up!!

AdamTheGreat
14th Aug 2012, 12:59
disable anti virus and firewall.





It's worked for me and i'm at 30% after being at 15 for about an hour.

bkolditz
14th Aug 2012, 13:00
After purchasing i went to download which worked fine except when it came down to after i downloaded from the website, the download manager which i think is really the installer stops at 15% "download" clicking on resume has given no results and im not sure about setting the download up through the proxy or even which one would be viable to use. If anyone has figured this out some tips would be greatly appriciated!

Mine stopped at 15%. I kept hitting resume and it kept stopping. I waited a couple minutes and hit resume again and it went up to 20% before stopping again. I repeated the same process and now I am at 33% and it hasn't stopped since 20%

Fiz
14th Aug 2012, 13:00
I kept hitting resume. It took a while but eventually it started downloading. 17% right now. Keep at it

Kess0r
14th Aug 2012, 13:04
I'm getting the "stuck at 15%" thing too. It's been like this for about an hour and every time I hit resume, it goes to give me the option to "pause" for 3-20 seconds and then right back to resume.





Please fix this Square.

Xyos212
14th Aug 2012, 13:09
Still cant get it past 15%, come on Square we all paid expecting to be able to download the game. This is poor poor customer service at its finest :(

Ratherin-254587
14th Aug 2012, 13:20
I've got all the files, mines stuck on extracting files :/ on the installation

runechaz-255628
14th Aug 2012, 13:22
Thanks Square for the worst donwloader ever....

member_10694150
14th Aug 2012, 13:22
Mine has now stopped at 69%... lol

Fetalcorpse
14th Aug 2012, 13:24
45 minutes of hitting resume.....15%

member_10652142
14th Aug 2012, 13:25
Came here for the same thing. Stops at 15%. Oh well...

Meorum
14th Aug 2012, 13:25
I'm finally on the third section of the download, after about 80-100 "resume" key presses. This is not a best demonstrated practice for digital downloads. Whatever agreement you made with Digital River, it was a bad one for you. Bad press and all.


Oh, and when I go to Digital River's customer support on their website, it redirects me here. :p Bad service and passing the buck. Bad deal for Square Enix, when boards start blowing up with FFVII hungry fans start getting hung up with poor servcie and then get the run around.

ultrakillandrawr
14th Aug 2012, 13:28
I'm having a horrible time with this as well, wish I would've waited to get it when it comes out on Steam :/

LouE777
14th Aug 2012, 13:37
I purchased the game now where do i find the download ???

Hurdleman05
14th Aug 2012, 13:40
Same for me guys....I am trying turning off everything on my antivirus and going back...but still stopping at 15%...

Ratherin-254587
14th Aug 2012, 13:41
anyone else having trouble on the installation? :(

Crash
14th Aug 2012, 13:42
My downloader is stuck at 15% as well =\

member_10605869
14th Aug 2012, 13:43
Im stuck at 17% :(

Vandesco
14th Aug 2012, 13:43
I purchased the game now where do i find the download ???


I am with you Luis, can't download the game anywhere. It's as if I never purchased it.

micechasekittens
14th Aug 2012, 13:44
I purchased the game but got taken to a screen with no download link. In addition, I received no confirmation, receipt, or email. For all intensive purposes my payment, twice might I add, went into the void. So I was wondering what can I do? I'm going into surgery in a couple days and was looking forward to playing the day before and while im stuck in a hospital for a couple days following the proceedure. Re- playing a game I liked a lot and knew well seemed like it'd help me deal with the discomfort I will be enduring... so any help would be much appreciated.

conezays
14th Aug 2012, 13:50
Yes, I previously had the download stop at 17 %. Deleted and attempted reinstalling a couple times now...continuously seems to stop at the 15 % mark.

Everyone seems to be able to get past "Step 1." Clearly something involving Step 2 is screwing up the download. I'm sure traffic accounts for some issues, but sounds like we're all getting fast DL speeds for Step 1.

Bah.

jchadd83
14th Aug 2012, 13:51
I tried downloading this on two different computers each with its own unique setup. Firewall and antivirus (and pretty much everything else was turned off), and it reliably stops at 15% every single time. Looks like the downloader doesn't want to download the second bin file :-(

atwon23
14th Aug 2012, 13:59
This is a mess. Might just ask for my money back.

member_10694150
14th Aug 2012, 14:00
Come on! It's too bad they didn't get Cid to distribute this. It would have gone so much better

deathlyhaven
14th Aug 2012, 14:02
Yeah this game downloader is the worst. Why couldn't it be simple as FFXIV :/ or why not put it in Steam, that would have been even more simple. Meh

member_10694150
14th Aug 2012, 14:03
Come on! It's too bad they didn't get Cid to distribute this. It would have gone so much better


71% now! I can hear the servers overheating.

member_10652142
14th Aug 2012, 14:04
Now it's stopped right at 97%... grr...

junkanoo
14th Aug 2012, 14:05
stuck at 15% here as well..... plz get on fixing this square enix :(

Darkjedi9000
14th Aug 2012, 14:06
yeah the download is really bad. Has anyone actually got it to fully download? I am still stuck at 15% and I disabled firewall and antivirus before hand.

Darkjedi9000
14th Aug 2012, 14:06
yeah the download is really bad. Has anyone actually got it to fully download? I am still stuck at 15% and I disabled firewall and antivirus before hand.

Hurdleman05
14th Aug 2012, 14:08
97% how did you get so far??



imagenatas
14th Aug 2012, 14:11
Same problem here. I'm stuck at 16 percent.

finalexodus75
14th Aug 2012, 14:12
It has nothing to do with FW or AV, I just shut both off and restarted the program, it still only completes the first file and hangs at 15%. Resuming times out in a few seconds.

jukeoncampus
14th Aug 2012, 14:12
Saaaame here. This is some shoddy work on Squeenix's part. I may just ask for my money back as well.

Crash
14th Aug 2012, 14:13
O.O My download has resumed. I didn't make any changes, I didn't even click the resume button...





EDIT: Ugh, got my hopes up, and then it froze again, now at 16% >.> Oh joy.

spudvivi2
14th Aug 2012, 14:16
Mine also got stuck on 15% so I tried what I think is the european downloader and I have just downloaded 100% Here is the link d.trymedia.com/d/squarex/sec_ff7/lt_sx_de/ca34b2e9785f976df5c3b41f9cb9db2b/FINALFANTASYVII.exe Hope this helps.





*Edit* Game installed and now running from this link.

ultrakillandrawr
14th Aug 2012, 14:18
I feel like a douche, I sent square a really angry email, then checked and my download was going rofl

t1gerdog
14th Aug 2012, 14:20
Mine's stuck at 15% too.....argggg

sgtsyko
14th Aug 2012, 14:20
Mine also got stuck on 15% so I tried what I think is the european downloader and I have just downloaded 100% Here is the link d.trymedia.com/d/squarex/sec_ff7/lt_sx_de/ca34b2e9785f976df5c3b41f9cb9db2b/FINALFANTASYVII.exe Hope this helps.




seems to be working lets see if it installs when its done

cky182dude
14th Aug 2012, 14:20
The server is probably lagging from everyone trying to download the game all at once, this happens all the time. Just be patient or try downloading it tomorrow.

RevDEAD
14th Aug 2012, 14:22
So, I finally managed to get the game downloaded. I got it installed and authenticated. I double clicked the shortcut to launch the game... and I get a Square Enix FF7 screen with a loading screen... and it seizes at 15%.

I just wanted to play on my lunch break.

WHY SQUENIX! WHY?!?!

deathlyhaven
14th Aug 2012, 14:23
Mine also got stuck on 15% so I tried what I think is the european downloader and I have just downloaded 100% Here is the link d.trymedia.com/d/squarex/sec_ff7/lt_sx_de/ca34b2e9785f976df5c3b41f9cb9db2b/FINALFANTASYVII.exe Hope this helps.





The question is does this actually have US english xD. Idk if the European has anything different you know.

liquidsin74
14th Aug 2012, 14:26
My downloader is stuck at 15% as well =\


I'm having the same issues. Stopped at 15% and it wont resume at all. I already sent a customer support ticket. Hope they resolve this issue soon. Total Bull**** to have such download problems with such an awaited game re-release.

atwon23
14th Aug 2012, 14:26
The server is probably lagging from everyone trying to download the game all at once, this happens all the time. Just be patient or try downloading it tomorrow.







If thats the problem why can I download part 1 everytime with out an issue, but when it gets to part 2 it just stops? And I shouldnt have to download it tommorow when I paid for it today. I mean this site is to shabby that when I requested a refund on my order details page and hit submit nothing happens. Like the submit button is disabled.

member_10793156
14th Aug 2012, 14:29
How do I download the game. I have it registered to my account I have the comfermation email with the key for the game. In the e-mail there is a link to register the game but no download. I have gone to the page where I bought it (us version) and it still says buy now. Im confused anyone who can help thank you.

liquidsin74
14th Aug 2012, 14:31
Mine also got stuck on 15% so I tried what I think is the european downloader and I have just downloaded 100% Here is the link d.trymedia.com/d/squarex/sec_ff7/lt_sx_de/ca34b2e9785f976df5c3b41f9cb9db2b/FINALFANTASYVII.exe Hope this helps.





The question is does this actually have US english xD. Idk if the European has anything different you know.






Even if so was the isue, it should have been thought out in advance. Such a popular game should have been prioritized by SQE. This is really a sign of incompetence from their part.

Oragami
14th Aug 2012, 14:33
im stuck @ 92 percent...imagine how i feel so CLOSE...YET SO FAR.... SELF SLASH WRISTS AHHHHHH I NEED MY FIXXXX

Blacktung
14th Aug 2012, 14:35
I've gotten mine to SKIP part two all together and finish part three, but it can't finish the download without the info from part two. Oh boy.

jukeoncampus
14th Aug 2012, 14:35
How's about we get a mod to address this, eh? This seems to be a pretty glaring issue; it's Diablo 3 all over again.

member_10218945
14th Aug 2012, 14:37
Is anyone actually playing the game now???? I cant seem to get anywhere with this download. Square-enix has let me down for the last time!

spudvivi2
14th Aug 2012, 14:38
Is anyone actually playing the game now???? I cant seem to get anywhere with this download. Square-enix has let me down for the last time!


Yes I am currently playing the game, downloaded from the link in one of my previous posts.

Oragami
14th Aug 2012, 14:39
Is anyone actually playing the game now???? I cant seem to get anywhere with this download. Square-enix has let me down for the last time!




yah i saw a thread where the guy has downloaded it already and is playing it lol lucky ...b..a.s...ah u know the rest

member_10652142
14th Aug 2012, 14:39
Mine finished finally.

Crash
14th Aug 2012, 14:40
Mine's started back up again. Like last time, I didn't click anything to get it going =o It's at 22% now and chugging along. Here's hoping it doesn't stop again...

Hurdleman05
14th Aug 2012, 14:41
just started up! im at 25%!!

sgtsyko
14th Aug 2012, 14:41
after trying the link previously posted it won't let me activate the game how ever I now seem to be able to download the us client

Kess0r
14th Aug 2012, 14:42
This is honestly ridiculous. STILL at 15%.

liquidsin74
14th Aug 2012, 14:42
Is anyone actually playing the game now???? I cant seem to get anywhere with this download. Square-enix has let me down for the last time!




yah i saw a thread where the guy has downloaded it already and is playing it lol lucky ...b..a.s...ah u know the rest









Its downloading fine from this link, thank you.......

member_10652142
14th Aug 2012, 14:46
After downloading and installing, I'm now at a window that says that it must be updated. I click continue to update it and it took me to a progress bar that stuck at 10%. Now it says "CONNECTION ERROR. You need a working Internet connection to log in to FINAL FANTASY VII". Ughh..

member_10652142
14th Aug 2012, 14:50
This must be having the same issues Diablo 3 had with people trying to "log in" to the game.

Fetalcorpse
14th Aug 2012, 14:52
I finally managed to install the game after 3 hours. Then it needed to install onto the hard drive. Then it needed to check for updates.....Then it froze at 10%. Now it says you need an active internet connection to play this.....how am I posting this then? This has been an absolute disaster to say the least.

Popcicle
14th Aug 2012, 14:52
Hello everyone,


We are experiencing technical difficulties regarding the download of FINAL FANTASY VII PC, and some customers may experience problems when attempting to download or purchase the game. We are currently addressing the issue and will let you know once it has been resolved. We sincerely apologize for the inconvenience and thank you for your patience.

Xyos212
14th Aug 2012, 14:53
This is honestly ridiculous. STILL at 15%.


It just started again for me, going past 19%, but it seems to stop and go randomly.


Its really really annoying that you have to be at your PC to hit resume because it will just auto-pause the download. Awful service, should of simply put it on Steam.

Fetalcorpse
14th Aug 2012, 14:53
Same issue here....loading...then no internet connection. Anyone have a fix?

Meorum
14th Aug 2012, 14:53
I finally managed to install the game after 3 hours. Then it needed to install onto the hard drive. Then it needed to check for updates.....Then it froze at 10%. Now it says you need an active internet connection to play this.....how am I posting this then? This has been an absolute disaster to say the least.









+1 and QFT





No malware blockers are picking this up, just freezing at 10% loaded and claiming it can't detect an internet connection. Could this be the worst digital launch of all time?

Oragami
14th Aug 2012, 14:53
IM DONE DOWNLOADING INSTALLING NOW, LIKE A BOSS. WAIT LIKE A SEPHIROTH!

valo6214
14th Aug 2012, 14:54
I didn't even get an e-mail o.O wtf

Xyos212
14th Aug 2012, 14:55
Rivals Diablo 3, but at least Diablo gave you an error 37 message, with this you get nothing but a pause and no progress...

Fetalcorpse
14th Aug 2012, 14:58
Managed to bypass even all that! NOW im stuck on an endless loop of confirming my birthday and where I live.....WTF

member_10218945
14th Aug 2012, 14:58
I finally got it!!! Shut off all of your ani virus and firewalls until the download is complete.

member_10218945
14th Aug 2012, 14:58
I finally got it!!! Shut off all of your ani virus and firewalls until the download is complete.

Tyrwar
14th Aug 2012, 14:59
I got my confirmation email, and i checked the "findmyorder.com" link, I get a review of my purchase but no download link... what the hell?

Meorum
14th Aug 2012, 14:59
Same problem. No solution.

Repercussion
14th Aug 2012, 15:02
I just bought it and nothing happened. Am I suppose to do anything after I bought the game? I got a text message and it says that, game cost me 9.99. But as I said I just bought the game and nothing happened. Please help!

member_10608247
14th Aug 2012, 15:04
José, Same thing here. Credit card charged, when I review my order the only options are Request Cancellation or View Invoice. I'm kinda pissed right now.

member_10395306
14th Aug 2012, 15:05
Bought it, had the 15% issue. Turned off antivirus and that seemed to work. Can't play still because I still have not been sent reciept with serial number to activate it yet. Not happy.

member_10652142
14th Aug 2012, 15:22
You can find all the game .avi file cutscenes in the system folder in installs in.

Krelm1-257167
14th Aug 2012, 15:22
I haven't had any issues what so ever. Game downloaded straight to 100% with no hiccups and at my full speed. Havne't had the chance to actually run the game yet though so i don't know about that. But no download issues and i got my activation code the second my payment was complete, along with an email containing the code. I'm from europe mind so perhaps it's a NA issue or something?


Also, give Square a break. The game has been out for less than a day, you can't expect them to fix everything immediately. I know it's frustrating but it's not like they won't deal with it soon enough.

wulfstan
14th Aug 2012, 15:23
mine is stuck at 10% then says "connection error you need a working internet connection to log in to FINAL FANTASY VII"

falconpauunch
14th Aug 2012, 15:24
yup, was about to post a question about this.

member_10652142
14th Aug 2012, 15:27
Mine is still stuck at the 10% loading window. There is an option in the window for Network Settings but it should work without messing with that. I'll keep trying.

wolfiegirl18
14th Aug 2012, 15:27
i got it downloaded, but my activation codes aren't working, anyone find how to get past that yet?

tgi2me
14th Aug 2012, 15:28
Likewise, my launcher goes to 10% and doesn't progress any further..

Masaki
14th Aug 2012, 15:29
Yep, stuck on 10%





I dont need the game this bad.

PlayersClub408
14th Aug 2012, 15:30
After purchasing i went to download which worked fine except when it came down to after i downloaded from the website, the download manager which i think is really the installer stops at 15% "download" clicking on resume has given no results and im not sure about setting the download up through the proxy or even which one would be viable to use. If anyone has figured this out some tips would be greatly appriciated!

how do you download it i just bought it but was not promted onhow to download it at all??

LyleSpruce
14th Aug 2012, 15:31
Exact same problem here, no answers from admins?

member_10239282
14th Aug 2012, 15:34
I can't get past 10% either on the launcher....damnit SE.

member_10239282
14th Aug 2012, 15:36
After purchasing i went to download which worked fine except when it came down to after i downloaded from the website, the download manager which i think is really the installer stops at 15% "download" clicking on resume has given no results and im not sure about setting the download up through the proxy or even which one would be viable to use. If anyone has figured this out some tips would be greatly appriciated!



how do you download it i just bought it but was not promted onhow to download it at all??






At the end of the confirmation page, there is a link to start the download for the file downloader.

Fatrick-254866
14th Aug 2012, 15:36
Same here also. *sigh*





Not a very good opening day of sale, is it?

Fiz
14th Aug 2012, 15:41
I haven't had any issues what so ever. Game downloaded straight to 100% with no hiccups and at my full speed. Havne't had the chance to actually run the game yet though so i don't know about that. But no download issues and i got my activation code the second my payment was complete, along with an email containing the code. I'm from europe mind so perhaps it's a NA issue or something?


Also, give Square a break. The game has been out for less than a day, you can't expect them to fix everything immediately. I know it's frustrating but it's not like they won't deal with it soon enough.









Unfinished product shouldnt be released.. its a growing trend in the gaming world and im kinda getting sick of it to be honest. Finally got the thing to download and its giving me that 10% problem too. I give up ill try again tomorrow

rykerrk
14th Aug 2012, 15:50
Awesome. CS:GO failed me so I bought this. And now it won't log in.

PlayersClub408
14th Aug 2012, 15:52
After purchasing i went to download which worked fine except when it came down to after i downloaded from the website, the download manager which i think is really the installer stops at 15% "download" clicking on resume has given no results and im not sure about setting the download up through the proxy or even which one would be viable to use. If anyone has figured this out some tips would be greatly appriciated!



how do you download it i just bought it but was not promted onhow to download it at all??






At the end of the confirmation page, there is a link to start the download for the file downloader.


I DIDNT GET A CONFIRMATION PAGE I GOT A PAGE THAT SAID YOUR ACCOUNT IS BEING PROCESSED AND THATS IT. IT WAS LIKE 1 SENTENCE THERE WAS NO LINK TO DOWNLOAD?? IS THERE A MANUAL WAY TO FIND MY DOWNLOADED GAMES?? DID I JUST GET ROBBED??

lluifero
14th Aug 2012, 16:01
After purchasing i went to download which worked fine except when it came down to after i downloaded from the website, the download manager which i think is really the installer stops at 15% "download" clicking on resume has given no results and im not sure about setting the download up through the proxy or even which one would be viable to use. If anyone has figured this out some tips would be greatly appriciated!



how do you download it i just bought it but was not promted onhow to download it at all??






At the end of the confirmation page, there is a link to start the download for the file downloader.


I DIDNT GET A CONFIRMATION PAGE I GOT A PAGE THAT SAID YOUR ACCOUNT IS BEING PROCESSED AND THATS IT. IT WAS LIKE 1 SENTENCE THERE WAS NO LINK TO DOWNLOAD?? IS THERE A MANUAL WAY TO FIND MY DOWNLOADED GAMES?? DID I JUST GET ROBBED??


I have the same problem, where is the link to download??

Sen_Auditore
14th Aug 2012, 16:02
Hit up customer Serverice or check and see if you can check your purchase history.

lluifero
14th Aug 2012, 16:10
Note: If your order contains download products, you can complete the download by looking up your order using the information and link below. When the order summary appears, click on the Download link next to the product name


the order summary appears ok, the link dont ok, so i pay FFVII i have nothing

Wolfie1800
14th Aug 2012, 16:13
anyone who has gotten past the download errors, has anyone gotten the "cannot connect without valid internet connection" error when you are connected to the internet?

Tyrwar
14th Aug 2012, 16:43
José, Same thing here. Credit card charged, when I review my order the only options are Request Cancellation or View Invoice. I'm kinda pissed right now.


Try this Bender d.trymedia.com/d/squarex/sec_ff7/lt_sx_de/ca34b2e9785f976df5c3b41f9cb9db2b/FINALFANTASYVII.exe

member_10187013
14th Aug 2012, 16:56
i got it downloaded, but my activation codes aren't working, anyone find how to get past that yet?


the activation code is the serial/product code you get, not the member registration code. you need to enter code with all caps and include the dashes and watch out for the letter "O" and number "0"

member_10187013
14th Aug 2012, 16:58
After purchasing i went to download which worked fine except when it came down to after i downloaded from the website, the download manager which i think is really the installer stops at 15% "download" clicking on resume has given no results and im not sure about setting the download up through the proxy or even which one would be viable to use. If anyone has figured this out some tips would be greatly appriciated!

how do you download it i just bought it but was not promted onhow to download it at all??


after you purchased the game you should have loaded a page where it gives you confirmation and serial/product code and there should also be a download button

lluifero
14th Aug 2012, 17:03
After purchasing i went to download which worked fine except when it came down to after i downloaded from the website, the download manager which i think is really the installer stops at 15% "download" clicking on resume has given no results and im not sure about setting the download up through the proxy or even which one would be viable to use. If anyone has figured this out some tips would be greatly appriciated!

how do you download it i just bought it but was not promted onhow to download it at all??


after you purchased the game you should have loaded a page where it gives you confirmation and serial/product code and there should also be a download button


the download button doesnt exist, theres many people with the same problem

member_10187013
14th Aug 2012, 17:05
for anyone that is stuck at 10% or 15% or the like, you will need to restart form the beginning. also watch when you are downloading, if your download speed exceedes download rate from your provider, pause the download, if you don't the download manger may get stuck again. I believe the reason people are getting stuck in the download is the high download rate maybe corrupting the download files.

Airton
14th Aug 2012, 17:07
After purchasing i went to download which worked fine except when it came down to after i downloaded from the website, the download manager which i think is really the installer stops at 15% "download" clicking on resume has given no results and im not sure about setting the download up through the proxy or even which one would be viable to use. If anyone has figured this out some tips would be greatly appriciated!

how do you download it i just bought it but was not promted onhow to download it at all??


after you purchased the game you should have loaded a page where it gives you confirmation and serial/product code and there should also be a download button


the download button doesnt exist, theres many people with the same problem


its the same problem here.





Luis, the link in other topic... is the correct solution?





Are you playing?

lluifero
14th Aug 2012, 17:10
After purchasing i went to download which worked fine except when it came down to after i downloaded from the website, the download manager which i think is really the installer stops at 15% "download" clicking on resume has given no results and im not sure about setting the download up through the proxy or even which one would be viable to use. If anyone has figured this out some tips would be greatly appriciated!

how do you download it i just bought it but was not promted onhow to download it at all??


after you purchased the game you should have loaded a page where it gives you confirmation and serial/product code and there should also be a download button


the download button doesnt exist, theres many people with the same problem


its the same problem here.





Luis, the link in other topic... is the correct solution?





Are you playing?


76% so far, if i can play, i let you know

lluifero
14th Aug 2012, 17:43
After purchasing i went to download which worked fine except when it came down to after i downloaded from the website, the download manager which i think is really the installer stops at 15% "download" clicking on resume has given no results and im not sure about setting the download up through the proxy or even which one would be viable to use. If anyone has figured this out some tips would be greatly appriciated!

how do you download it i just bought it but was not promted onhow to download it at all??


after you purchased the game you should have loaded a page where it gives you confirmation and serial/product code and there should also be a download button


the download button doesnt exist, theres many people with the same problem


its the same problem here.





Luis, the link in other topic... is the correct solution?





Are you playing?


76% so far, if i can play, i let you know


it works!!!

member_10244720
14th Aug 2012, 17:50
After purchasing i went to download which worked fine except when it came down to after i downloaded from the website, the download manager which i think is really the installer stops at 15% "download" clicking on resume has given no results and im not sure about setting the download up through the proxy or even which one would be viable to use. If anyone has figured this out some tips would be greatly appriciated!

all i did is hit pause then resume and it started back up...

spcon
14th Aug 2012, 18:11
I have purchased the game and downloaded the download manager. However, when I run the download manager, I get an error that says "C:\Users\spcon\Downloads\Final_Fantasy_VII_DownloadManager.exe is not a valid Win32 application." Has anybody else encountered this issue?

Ratherin-254587
14th Aug 2012, 18:24
Hey guys! hopefully this will help some of you :) been struggling all day.. then disabled my anti virus software and it worked straight away! hope this can help some of you :)


take care

KoRnBoy82
14th Aug 2012, 18:25
After purchasing i went to download which worked fine except when it came down to after i downloaded from the website, the download manager which i think is really the installer stops at 15% "download" clicking on resume has given no results and im not sure about setting the download up through the proxy or even which one would be viable to use. If anyone has figured this out some tips would be greatly appriciated!

all i did is hit pause then resume and it started back up...


Those of you having problems downloading, here is the download link :


d.trymedia.com/d/squarex/sec_ff7/lt_sx_de/ca34b2e9785f976df5c3b41f9cb9db2b/FINALFANTASYVII.exe


Paste that in your Internet browser address box and the downloader should pop up after seconds. Also, make sure you have your cdkeys in your email.

Steppysl
14th Aug 2012, 18:49
Where do you download this from? I bought two copies and registered them to two seperate accounts. I can't download it now and I'm about to murderface this computer

HIDRALISK
14th Aug 2012, 18:53
I'm having the same problem here!!! I don't know what do do... Where is the download button / link?

tinkles
14th Aug 2012, 18:56
Don't worry, i had no troubles downloading. But once you download you will just get stuck at loading like I am anyway, so dont worry too much

shinigami-hagen
14th Aug 2012, 19:00
Same here!

ccmusicman
14th Aug 2012, 19:03
Same here.

potatman
14th Aug 2012, 19:14
Missing button is missing. Every time I click on my rgister version of it, it takes me to a page asking me to enter my info to buy. Payments already cleared the bank and I have my serial number, so it is not like the purchase didn't go through.

eloyc3
14th Aug 2012, 19:15
same here

ccmusicman
14th Aug 2012, 19:18
Missing button is missing. Every time I click on my rgister version of it, it takes me to a page asking me to enter my info to buy. Payments already cleared the bank and I have my serial number, so it is not like the purchase didn't go through.





Well then you have more than me. I don't even have an email confirming my purchase - and digital river is saying there is no order number. However, just checked my bank account to see the money has been given without a hitch...

HellsingHQ
14th Aug 2012, 19:20
I have a problem with actually playing the game itself. The purchase and downloading process worked flawlessly but now when the game has to "connect", yes it has to connect to a bloody server just like Diablo 3 >.>, I get a connection error even though my internet connection is working perfectly so what gives with this "connection error" Square? Any help would be appreciated!

HIDRALISK
14th Aug 2012, 19:21
I got the e-mail with my serial number and order ID. I followed the link (this one by the way: www.findmyorder.com (http://www.findmyorder.com)), entered my order info, and surprise, no download button!!!

member_10068044
14th Aug 2012, 19:29
Your download probably failed. Redownload it.

HIDRALISK
14th Aug 2012, 19:54
I just sent an e-mail to the support center, and now I'm waiting for a solution... That was my first order here, and the first impression till now is not the best...

MoonUNit
14th Aug 2012, 20:07
Add an exception for ff7_launcher in your firewall. Worked for me on Win 7 Pro.

Johnntmt
14th Aug 2012, 20:18
Does anyone know where I can find my serial number? Mine is completed and I am unable to find my serial number because they never sent me a receipt with the code.

Lebenlife
14th Aug 2012, 20:24
I just sent an e-mail to the support center, and now I'm waiting for a solution... That was my first order here, and the first impression till now is not the best...


This is poor service on SE's part. It's pitiful. Steam is far superior in every way. This along with the fact you cannot download it again after 30 days is astounding. Why would I ever buy any other game from SE's store aside from a Final Fantasy game?


Poor form Square Enix.. Poor form.. I know Squaresoft has been dead but I had my hopes a remnant remained but no longer. This whole service and it's schemes just screams your milking fans for cash and couldn't give a crap about them in the long run.


Heads up SE, aside from the Final Fantasy games you hold a monopoly on. Your store is doomed to fail when it's competition never takes a game away from you that you purchase. GameStop did that to me once and guess what? I don't buy games from them anymore online and I won't be buying any other games from your store unless you change your policies and treat your customers better with the respect and service they deserve.


I grew up playing your games and FF7 is my favorite game of all time.. How far you have fallen Square.. It is sad.

spcon
14th Aug 2012, 20:36
It worked the third time that I tried. Well then, I feel a little stupid now...

Velkare
14th Aug 2012, 21:09
Okay. Here you go. Go to your internet browsing history and look for a page with Square Enix from the day you purchased the game that says Order Completed. That should be the Final Fantasy VII confirmation and there should be a Begin Download button on that page. A little convoluted, but the best way I could find to get the download.





Edit: Never mind, here's a link to the download. d.trymedia.com/d/squarex/sec_ff7/lt_sx_de/ca34b2e9785f976df5c3b41f9cb9db2b/FINALFANTASYVII.exe


Copy and paste that into your address bar and you should get the file. Thanks to Francol.

keyst0negamer
14th Aug 2012, 21:10
Thanks for this Francols this is probably the most frustrating thing ive ever done lol appricate the link

HIDRALISK
14th Aug 2012, 21:21
Is this file real, safe? In that messy link? Suspicious... http://na.square-enix.com/tools/tiny_mce/plugins/emotions/img/smiley-undecided.gif

member_10242250
14th Aug 2012, 21:22
Need to find the invoice for my serial number too.. accidently close the browser while installing the game and there's no button anywhere to be found like the Q&A suggested. -_-

Velkare
14th Aug 2012, 21:45
Yes, it is. I made sure to check with my own download. If you don't want to try, use the other method I suggested. You can also, you know, scan the file to make sure.

eastroberte
14th Aug 2012, 21:59
Same :( I set up a ticket and am waiting for a response..

eastroberte
14th Aug 2012, 23:07
got a quick response from support with a link to download and receipt!

Oronam-255383
15th Aug 2012, 10:56
Hey guys, whenever i run the dm.exe downloader for FFVII it gets stuck at 0% and says its going at 0.7MB/s when its actually not moving at all. Yet when i try and change the download path it will stay on 'Connecting...' so i can't even get it to install at all, any help? Thanks in advance!

third
15th Aug 2012, 11:17
same here

vicklemos
15th Aug 2012, 11:27
Same here. Oh lord.... http://na.square-enix.com/tools/tiny_mce/plugins/emotions/img/smiley-undecided.gif

sdgarcia89
15th Aug 2012, 11:34
I don't have a confirmation email either. I don't know what to do. Of course they pulled money out of my account though.

member_10022869
15th Aug 2012, 12:32
Looks like you can find your download here:


store.na.square-enix.com/DRHM/store?Acti... (https://store.na.square-enix.com/DRHM/store?Action=DisplayCustomerServiceOrderSearchPage&SiteID=sqenixus&Locale=en_US&Env=BASE)

You need to enter your order number and the password associated with the shop (not the same as your Squenix Members password). If you get "No Order Found" or whatever, try leaving the password field blank. Or try going to:


store.na.square-enix.com/DRHM/store?Acti... (https://store.na.square-enix.com/DRHM/store?Action=DisplayEditProfilePage&SiteID=sqenixus&Locale=en_US&Env=BASE)


and setting one up.





Took me about a half hour to figure all of this out, but I got it working with the legit downloader.





Edit: You might be able to try:
wgtot26.digitalriver.com/wgt/9B5A4FCEF11... (http://wgtot26.digitalriver.com/wgt/9B5A4FCEF11DA80C/80570FAC9FB5A3E5FD98EBF8E0CAD56DECD9AC4A3C5F537C2126EAEC3A30A7DB4774AABB623C6C4CA06D708A39E6226F0FB12FB15501BB30F7BCDCED21E2F27459AD50B1F41E622D/sqenixus/Final_Fantasy_VII_DownloadManager.exe)
But, it may be account specific.

Elmaik
15th Aug 2012, 15:51
I enter my Order Number and password and I get this





Error:


We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.


Error Number: SYS_000001





All the time, anyone with the same error?

godaidgo
15th Aug 2012, 16:25
I have purchased the game (it charged my card) but it never gave me a download.... anybody with any ideas?

zerocool01
15th Aug 2012, 16:29
Am i just retarted or what ? I dont see a download button next to the game . My payment has gone through fine but I cant see anywere to activate the download

godaidgo
15th Aug 2012, 16:32
Am i just retarted or what ? I dont see a download button next to the game . My payment has gone through fine but I cant see anywere to activate the download

I am in the same boat, any resposnse would be appriciated.

Bjornsides-274491
15th Aug 2012, 16:44
At least you get something. I get a b;ank website. I tried changing browsers, but it did nothing. Not massively impressed.

godaidgo
15th Aug 2012, 16:46
I just got off the phone with digital river (the store) and they are taking up to 72 hours to review all roders and then they will send you the DL link

godaidgo
15th Aug 2012, 16:50
There appears to be an issue with digital river allocating the copies. They said there is a 72hour delay for getting the game.

ScottRTLis
15th Aug 2012, 17:01
got a quick response from support with a link to download and receipt!


I went to:





www.findmyorder.com (http://www.findmyorder.com/)





looked up by my email address and last 5!? of my credit card number, found order, and codes and everything.

Khell_chevere
15th Aug 2012, 17:34
I just bought FF7, but in the details of the purchase, where it's supossed to be the download link/button, there's nothing.
I have the unlock code and serial number, I just need the link to download the game.

simonguerin
15th Aug 2012, 17:38
I just bought FF7, but in the details of the purchase, where it's supossed to be the download link/button, there's nothing.
I have the unlock code and serial number, I just need the link to download the game.

Have the same problem.. bought the game like 10 hours ago and still nothing :/

Supercollider
15th Aug 2012, 17:52
I downloaded when i first bought it, had the link there right away. To see the link again, I had to find an email that was sent to my spam folder and then find the "track my order" button on that. Took me to a site with the link finally.

ddiazse
15th Aug 2012, 18:05
At least you got a serial and unlock code.. You can probably get the game off torrents or something

sesame1982
15th Aug 2012, 18:08
I didnt even get a code or serial #...just double charged on my credit card and no game

Khell_chevere
15th Aug 2012, 18:13
to get your code and serial, get here www.findmyorder.com and insert the order number and your squaremember password, or else your email and last 5 digits of your credit card





I still need the download link, could anyone give post it? I'm sure it's the same link for everybody.

Supercollider
15th Aug 2012, 18:42
www.findmyorder.com/sstore?Action=Displa... (https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US)





Put in your order #

Supercollider
15th Aug 2012, 18:42
www.findmyorder.com/sstore?Action=Displa... (https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US)





Put in your order # there and it should give you the DL link

RodoWSa
15th Aug 2012, 19:08
Same here... trying the "other" method... downloading... something....

member_10568387
15th Aug 2012, 20:35
Hey guys, whenever i run the dm.exe downloader for FFVII it gets stuck at 0% and says its going at 0.7MB/s when its actually not moving at all. Yet when i try and change the download path it will stay on 'Connecting...' so i can't even get it to install at all, any help? Thanks in advance!

why is mine downloading at 24 kb/s -.-

rglidden
15th Aug 2012, 22:22
Does the game download automatically, or what do I need to do? i've tried to download it twice, but haven't seen anything yet. So if I get billed for it twice I'm going to be really irritated.

lyk13
15th Aug 2012, 22:52
You running this file? Final_Fantasy_VII_DownloadManager.exe

MissingNo
15th Aug 2012, 22:53
The same thing is happening to me. I payed for it, but it didn't charge my debt card at all, and didn't send me any notification e-mails or anything. It just stayed on the page after I confirmed purchase and nothing happened.

fizzelfin
15th Aug 2012, 23:02
I too have payed for the game but nothing happens after I do so

BigBrotherW
15th Aug 2012, 23:57
I have purchased the game (it charged my card) but it never gave me a download.... anybody with any ideas?



You have to wait for the email to come about first. And then it'll give you a link which is www.findmyorder.com and from there, use the information from the email to do download it.

Shinigami7
16th Aug 2012, 00:17
I cant find the download, its not in my games! And i paid for it twice! They took my money twice! And didnt give me my game!

shingojacky
16th Aug 2012, 01:49
I too have payed for the game but nothing happens after I do so


Likewise. Can anybody of SE answer our question? Hunger for Cloud and Tifa!

shiftclicklol123
16th Aug 2012, 04:54
I just bought a copy of Final Fantasy VII. I am now out of 10 bucks and no game! Unbelievable!

Robfan-249412
16th Aug 2012, 05:52
I got the game but can't play it. This is bad.

eduardodc
16th Aug 2012, 06:50
I also bought Final Fantasy VII. The confirmation email says: "When the order summary appears, click on the Download link next to the product name", but there is no download link... Or am I missing something?

braefpapa
16th Aug 2012, 06:54
have the same problem

Brotoles
16th Aug 2012, 07:02
me too, I've just bought the game, and received a confirmation email with the order number, the game serial number, and a registration code, but no download link!

Deimaus2
16th Aug 2012, 07:38
d.trymedia.com/d/squarex/sec_ff7/lt_sx_d... (http://d.trymedia.com/d/squarex/sec_ff7/lt_sx_de/ca34b2e9785f976df5c3b41f9cb9db2b/FINALFANTASYVII.exe)

Here's the download link, I still havn't got the stupid email for the code yet.

Just put the game on Steam SE, you'll make a lot more money even with the 30% steam cut, otherwise there's this amazing site called Piratebay that we can get your 1996 rerelease from since your websites such a hassle.

member_10651308
16th Aug 2012, 08:00
I just bought a copy of Final Fantasy VII. I am now out of 10 bucks and no game! Unbelievable!

I am having the same problem. I never got an e-mail. No response from customer support either. And people say Battlenet's system is bad...

z1llverdusttt
16th Aug 2012, 08:08
What kind of crap is this? :(

I got my email and went to their link and got this,


Sorry, there was a problem.

You do not have permission to access this page.

So I go to the find my order page and get this,


Error:


We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.


Error Number: SYS_000001

All fricken day long. It's been almost 12 hours since I sent an email to support, does anyone have a number I can call to get a refund or just a damn download?







Oronam-255383
16th Aug 2012, 10:41
bump!

Elmaik
16th Aug 2012, 11:26
Still cant download anything getting the same error! Tried all the other methods and alas! still nothing.

wick
16th Aug 2012, 12:24
i just got that too ><



doc_haz
16th Aug 2012, 12:33
Still no download link. Please SE Help! :-/

alexcampbellart
16th Aug 2012, 12:47
I never even got a link...or e-mail...did I just get scammed or something?

sqex_3774468
16th Aug 2012, 12:52
I got nothing as well, I sent them a Support Email, this is an outrage

Dairu81
16th Aug 2012, 12:57
there is apparently a long delay with Digital River distributing the download information. I am getting the same error as the OP and have been since yesterday around 7pm EST

sqex_3774468
16th Aug 2012, 13:32
I sent SE a Support Email as well, because some people claim they're cards couldn't be accepted as a payment method, but my card WAS charged, and I got nothing after that, Blank Page, I tried everything.

cbapiaz
16th Aug 2012, 14:03
I have the same problem no download link.


I contacted support and they gave me an automated reponse saying i have to access findmyorder.com


But even when i try to access my order directly trough www.findmyorder.com (http://www.findmyorder.com/) i get my order details but no download link.





This is pitiful, they should provide a decent service for this kind of things, or at least email the download link to you.... only bought this game cuz i'm a big fan of it, not going to buy anything else from this store from now on, unless they improve their service... crappy crappy service.





I'm decepointed gonna try the download link provided in a few post up. lets hope this works or i'm gonna be mad....


This seems to be the download manager for the game, i'm downloading it right now i let you know....


Download Manager For FFVII (http://74.122.201.74/e=1344/b=UEXHQAgWMVyp8-s522S7gco0sul4X5dt9cO0H5y52ysAAALfpGbNSPkj5nV4l--lbHRfc3hfZGUAAAAAAAAAAFVTRAAAAAAAAAmZE0UUMoRzZWNfZmY3AAAAAAAAAAAAc3F1YXJleAAAAAAAAAAAAA==/e=1152/b=RklOQUwgRkFOVEFTWSBWSUk=/e=1024/b=L2RkL3NxdWFyZXgvc2VjX2ZmNy9sdF9zeF9kZS9jYTM0YjJlOTc4NWY5NzZkZjVjM2I0MWY5Y2I5ZGIyYi9GSU5BTEZBTlRBU1lWSUkuZXhl/t=1345229684/h=a843ce3d06107f1d8dec84cabcf30677/r/dm/dm3/FINALFANTASYVII-dm.exe)

cbapiaz
16th Aug 2012, 14:16
also if i try this link


store.na.square-enix.com/DRHM/store?Acti... (https://store.na.square-enix.com/DRHM/store?Action=DisplayCustomerServiceOrderSearchPage&SiteID=sqenixus&Locale=en_US&Env=BASE)


I get this error..... wonderfull service hu


Error:


We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.


Error Number: SYS_000001

lluifero
16th Aug 2012, 14:25
guys you try with this link?


d.trymedia.com/d/squarex/sec_ff7/lt_sx_de/ca34b2e9785f976df5c3b41f9cb9db2b/FINALFANTASYVII.exe


it works for me, im playing since yesterday, hope you can download the game

Pio3D
16th Aug 2012, 14:47
I recently purchased f'ail game, installed, insert the code, now I click the icon and remains blocked by a lot, with the "download updating I put something in" network settings "? If you do?

cbapiaz
16th Aug 2012, 14:49
guys you try with this link?


d.trymedia.com/d/squarex/sec_ff7/lt_sx_de/ca34b2e9785f976df5c3b41f9cb9db2b/FINALFANTASYVII.exe


it works for me, im playing since yesterday, hope you can download the game




Yep i'm downloading it from there right now, is legit right?

lluifero
16th Aug 2012, 16:09
guys you try with this link?


d.trymedia.com/d/squarex/sec_ff7/lt_sx_de/ca34b2e9785f976df5c3b41f9cb9db2b/FINALFANTASYVII.exe


it works for me, im playing since yesterday, hope you can download the game




Yep i'm downloading it from there right now, is legit right?


yep, is just a link to the download manager

ReiMeioh
16th Aug 2012, 16:21
Is anyone else having a problem trying to put in the activation code? I still have the email about my order info, the boxes don't fit the member's registration code and no matter how many times, no caps and uppercaps, I put it in, it comes back as a server error? Any ideas on what to do about this?

acryllonillo
16th Aug 2012, 16:33
I just recently downloaded FF7 but there is an error in downloading it and I would like to try and re-download it without having to purchase the game all over again. Does anyone know where you can check your download history? Many thanks.

Willbyerow
16th Aug 2012, 19:41
Just bought the PC version of the game. The $9.99 is charged already, but where do I download the game?
So confused.

carmelomojica
16th Aug 2012, 20:12
where i can download this game square enix just continue to mess up

Rickyt07
16th Aug 2012, 20:19
Same here. My card is already charged with the $9.99 but can not find where to download it at :/ Square Enix needs to get their stuff right.

claudio.alexandre
16th Aug 2012, 20:25
it's the same here i'm waiting for this game. and now more wait. :( ...

pavid
16th Aug 2012, 20:29
I'm in the same boat and I wanna cry.http://na.square-enix.com/tools/tiny_mce/plugins/emotions/img/smiley-cry.gif

lyk13
16th Aug 2012, 20:33
Go to findmyorder.com (https://findmyorder.com) and key in your email address and last 5 digits of ur CC. See if there's a record?

cbapiaz
16th Aug 2012, 20:40
Well i got a reply from square-enix support


"Order has been completed and has been submitted to the fulfiller. This
status should not appear very long on digital orders as they are sent to
the fulfiller almost immediately. This status remains until we have
confirmation that the order was received by the fulfiller. Since the
order has not been fulfilled, digital orders cannot be downloaded.
Orders should not remain in this status more than 2 business days. If
they do, please notify us for investigation. Once the process complete
you can follow the instructions below."






Seems really crappy since it has passed more than 2 days since i bought the game and i still can't see my download link even when i do all the steps they mention.....






Anyway i used the link provided in post above me and i have the game installed and working aparently... so **** you square enix and your crappy service...


thanks for nothing!!

carmelomojica
16th Aug 2012, 20:43
finally i receive an email from square with the game key wish u guys receive it soon

Greis87
16th Aug 2012, 20:52
Just bought the PC version of the game. The $9.99 is charged already, but where do I download the game?
So confused.

William, i'm in the same boat. Did you find the download button!?

Rickyt07
16th Aug 2012, 21:20
I still havent recieved a verification e-mail.. help??

Mantha03
17th Aug 2012, 06:23
i've recieve the email with the key procutct and registration key, but i don't have a download link, how i get it ?

carmelomojica
17th Aug 2012, 07:17
theres no button this system stinks just go to findmyorder.com

Mantha03
17th Aug 2012, 11:38
i've go there, only appers this :







<table id="dr_orderDetailsTbl" summary="This table contains information about the products you ordered." height="148" width="382">
<thead>
<tr><th scope="col" class="dr_productName">Product Name</th><th scope="col" class="dr_qty">Qty</th></tr>
</thead>
<tbody>
<tr></tr>
<tr class="dr_oddRow" bgcolor="">
<td scope="row" class="dr_productName">FINAL FANTASY VII [PC DOWNLOAD]
<ul class="dr_productDetails">
<li class="dr_serialNumber">Serial Number: XXXX-xxx-xxx-xxxxx
<li class="dr_unlockCode">Unlock Code: xxxx-xxxx-xxxx-xxxx
<li class="dr_platform">PC Digital Download
<li class="dr_deliveryDigital">Electronic Download
[/list]
</td>
<td class="dr_qty">

1

</td>
</tr>
</tbody>
</table>

Mantha03
17th Aug 2012, 11:39
only text, no link, no download button, only process cancelation , and view invoice

Popcicle
17th Aug 2012, 11:45
Hello everyone,


I'd like to update you briefly on the work being done for FINAL FANTASY VII PC.


We've already made some fixes to the download and purchase process that hopefully has resolved some concerns for many of you. We're in the process of collecting all your feedback and concerns and building out the appropriate solutions as well as a flow to resolve concerns on a one-on-one basis.


We appreciate your patience in this issue and will continue to work to improve your experience with FINAL FANTASY VII PC.

Beegs
17th Aug 2012, 12:27
only text, no link, no download button, only process cancelation , and view invoice






same... wtf is goin on here..

Leogolas
17th Aug 2012, 12:27
I looked for the download button. already confirmed the purchase by www.findmyorder.com

and can not find the download.

Please help.

mauserman
17th Aug 2012, 12:28
same boat here. help us! I am on the order details page where they say to go and there's nothing about download on there at all.

Beegs
17th Aug 2012, 12:31
same boat here. help us! I am on the order details page where they say to go and there's nothing about download on there at all.








same ;\

hmk1990
17th Aug 2012, 12:33
I cannot find a download link to this game!

BTBishop
17th Aug 2012, 12:33
Me too

Mantha03
17th Aug 2012, 12:41
same here =/

mauserman
17th Aug 2012, 12:54
I guess they just have a slow transaction, just gotta wait for it keep refreshing you order details page or that one that is linked in the email and you will eventually recieve the game download button with your .exe in it.

BTBishop
17th Aug 2012, 13:06
After reloading a few times it finally showed up.

Leogolas
17th Aug 2012, 13:07
received at the same time the product codes. and are already registered on the site since yesterday. so that the download link. not reached by email, and also not against the site.

Mantha03
17th Aug 2012, 13:31
where it show up guys ?