Dear Square Enix,
i have sent many emails, submitted two tickets

Order number: 13370048
Order date: 2017-02-27 14:44:51
Total: 219.98 €

Your request (113945) more than 7 days
Your request (114644) more than 4 days

still can't get in touch with store support team, i have confirmed my address and it's 100% correct, yet delivered to another address

please help!
i paid 219.98 € and i can't even enjoy the game and the edition