Thank you for contacting SQUARE ENIX support,
We apologize for any problems you are experiencing. However the issue you are describing is a problem with the Sony Entertainment Network. Please contact Sony for further assistance with the game. As the Sony Entertainment Network is a separate service, managed by Sony, we cannot provide any assistance for it.
Thank you for contacting the SQUARE ENIX Support Center.
For additional assistance with this issue, you can reply to this email directly.